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Old June 8th, 2012, 01:56 AM   #1 (permalink)
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Notsure Smart stay feature not working

Hi

Just got my S3 yesterday but having problems with the Smart Stay feature. I have turned it on in the settings but I can only get the eye icon appearing intermittently and only for a split second when it does. Can anyone else get better reliability of this feature?

Very reluctant to send back as I don't think the handset is faulty. The front camera works fine.

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Old June 8th, 2012, 02:31 AM   #2 (permalink)
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Default Alternative to Smart Stay:

Not sure if it is still available but I used a program called Spotlight when I had my Droid. It keeps the program you have open from closing due to the autotimeout for the screen. You can select which programs you want to have this feature on. It worked well for me.
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Old June 8th, 2012, 02:47 AM   #3 (permalink)
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Thanks,

I am sure there are such alternatives, but would be curious if there are others who have managed to get it consistently working, or if it a known issue which could potentially be patched by Samsung in the future. Even under bright lighting it still fails to work.
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Old June 8th, 2012, 02:53 AM   #4 (permalink)
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I just got my s3 yesterday and did the settings to have smart stay on but it hasnt worked once, the icon hasnt appeared at all.
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Old June 8th, 2012, 03:01 AM   #5 (permalink)
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Hi. It works fine for me, takes a bit of getting use to and it only checks you eyes every now and again when the eye flashes up. When your screen dims after a second or so the eye flashes back up and then if it detects you are looking at it the brightness goes back to normal. I wear glasses as well and ha e found its ok. Also it doesn't work on every app but find it ok on websites and messaging etc. Also doesn't work in the dark for obvious reasons
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Old June 8th, 2012, 05:28 AM   #6 (permalink)
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Hi there

I kinda know where you are coming from I wondered the same.

However this link to a demo might give you a better understanding of how it's mean't to work.

Samsung Galaxy S3 SmartStay Demo Test - YouTube
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Old June 8th, 2012, 06:34 AM   #7 (permalink)
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Default Same Problem

I have the same experiences as this thread author. All the 'droid boys'at work have had a look and none of them can see why it isnt working? I get a flash from the eye icon, followed very shortly by a dimmed screeen followed within seconds by a shut down screen. Quite frustrating, I have to have the screen timeout set low because of the the poor battery performance i am getting from this device.
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Old June 8th, 2012, 06:45 AM   #8 (permalink)
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Hi there

I kinda know where you are coming from I wondered the same.

However this link to a demo might give you a better understanding of how it's mean't to work.

Samsung Galaxy S3 SmartStay Demo Test - YouTube
That video was a comedy video showing the feature NOT working It's meant to turn off the display completely when you turn away, as shown in the Galaxy S3 advert on TV:

Samsung Galaxy S3 Official Advertisement - YouTube

Scroll to around 45 seconds.

Smart Stay doesn't work for me either, whether I'm wearing glasses, contacts and the amount of natural light is completely irrelevant, it doesn't work at all for me. Every so often the eye flashes up which is supposed to indicate that you're looking at the screen, but it then turns the screen off anyway. I've disabled the feature until Samsung fixes it.
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Old June 8th, 2012, 06:51 AM   #9 (permalink)
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Actually this is a better video, I also believe there has been some artistic license used in that Samsung video

On mine to check its working I set timeout at 15 secs and watched it, it works like a charm.

Samsung Galaxy S3 - Smart Stay feature - YouTube
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Old June 8th, 2012, 07:05 AM   #10 (permalink)
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Actually this is a better video, I also believe there has been some artistic license used in that Samsung video

On mine to check its working I set timeout at 15 secs and watched it, it works like a charm.

Samsung Galaxy S3 - Smart Stay feature - YouTube
Wow I think I completely misunderstood how it was meant to work.. it works perfectly now.

I thought the eye stayed in the notification bar the entire time.

I stared at the screen for a while (with my glasses on) and it stayed on, then I put my phone on the desk and it turned off. (it stayed on at first as I think it detected I was looking at the phone from an angle, but I hid from it and it turned off)
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Old June 8th, 2012, 08:54 AM   #11 (permalink)
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Glad to hear, tbh it's only as I thought I had issues I went digging on google
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Old June 8th, 2012, 10:11 AM   #12 (permalink)
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I'm afraid it's not working well for me. I understood that it only checks momentarily at the end of your screen-off delay, (15 sec, 30 sec, or whatever you set it to), and I make sure I am looking at the screen the whole time and it still dims and goes off. If I have it set for 15 sec, it just means my screen turns off more frequently while I'm reading...
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Old June 10th, 2012, 12:30 AM   #13 (permalink)
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Default Smart stay

My problem is smart stay not working properly. Even if i am looking to the screen, it becomes off automatically. Samsung advertised that when we are looking at the screen, it will not turn off. Any suggesion??
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Old June 10th, 2012, 01:11 AM   #14 (permalink)
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Does anyone know if this feature works when you are wearing eye glasses?
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Old June 10th, 2012, 02:19 AM   #15 (permalink)
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Does anyone know if this feature works when you are wearing eye glasses?
It does for me.

------------------

Op, is there enough light in the room? When you use the front facing camera, can it see you clearly?

Smart stay works in conjunction with the screen time out setting. Just as the screen is about to time out a little eye will pop up in the notification bar which means that the phone is checking to see if you're watching the screen. You need to be looking at it whilst this eye is there for it to work.

I had difficulty getting it to work outside while I was walking (need to test it more) but it works well indoors.
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Old June 10th, 2012, 05:37 AM   #16 (permalink)
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Does anyone know if this feature works when you are wearing eye glasses?
It does for me too.
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Old June 10th, 2012, 12:22 PM   #17 (permalink)
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Yeah can't get mine to work tried everything it must be my cow like eyelashes lol
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Old June 10th, 2012, 12:36 PM   #18 (permalink)
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Yeah can't get mine to work tried everything it must be my cow like eyelashes lol
Does the screen keep turning off while you're looking at it? The screen sometimes dims but that doesn't mean it's going to go off.
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Old June 10th, 2012, 01:01 PM   #19 (permalink)
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Where it works for me: Any situation where my face is well lit. On a bus in the daytime, for example.

Where it doesn't work for me: Any situation where my face is in shadow. For example, sat in the living room at home with my back to the window in the daytime.

I wear glasses and these don't seem to give it any problems.
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Old June 10th, 2012, 01:33 PM   #20 (permalink)
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Where it doesn't work for me: Any situation where my face is in shadow. For example, sat in the living room at home with my back to the window in the daytime.
I'm sat in a living room right now with my back to the window and my face in shadow, and for the first time since I got the phone smart stay is actually working nicely!

The difference is that I'm using the phone in landscape. It seems that having the camera to the far left of the phone is helping smart stay track my eyes.
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Old June 11th, 2012, 10:00 AM   #21 (permalink)
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It does for me.

------------------

Op, is there enough light in the room? When you use the front facing camera, can it see you clearly?

Smart stay works in conjunction with the screen time out setting. Just as the screen is about to time out a little eye will pop up in the notification bar which means that the phone is checking to see if you're watching the screen. You need to be looking at it whilst this eye is there for it to work.

I had difficulty getting it to work outside while I was walking (need to test it more) but it works well indoors.
Then whats the use of this thing? usually we are using a phone inside the room. There may be light or not. I think this thing is absurd.
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Old June 11th, 2012, 11:55 AM   #22 (permalink)
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Then whats the use of this thing? usually we are using a phone inside the room. There may be light or not. I think this thing is absurd.
How do you expect the front facing camera to see your eyes without good enough lighting conditions? Samsung can't argue with physics!

The phone works in dimly lit rooms in my house but it struggles when lights are off and its gloomy.
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Old June 11th, 2012, 11:59 AM   #23 (permalink)
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Default Smart Stay, Not!

Yeah, well on my 2nd phone now from o2 and mine doesn't work either. Set to timeout after 15 secs with smart stay enabled but although the eye icon flashes the phone dims and shuts off - very annoying when reading a web page. Guess it can be switched off and set to timeout after 10mins; but the point is this selling feature of the phone just doesn't work, or does it? You see I called Samsung Mobile support and the guy I talked to admitted there was an issue with it, but then went on to say that it depends on the phone, that it does work on some. Personally I don't believe him. He reckoned I was really unlucky to have the same issue with two different phones. But I have my doubts that it properly works on any. I have challended Samsung to supply me with one anyway. Or afraid I will probably go for the HTC One X instead.
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Old June 11th, 2012, 12:10 PM   #24 (permalink)
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I merged two similar SmartStay feature threads together, sorry about any confusion that may cause.
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Old June 14th, 2012, 01:47 AM   #25 (permalink)
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Default You need to put a foot in it

I had the same problem too. Then I thought maybe I was too close and the camera can't make out my eyes. So I tried to look at the phone from arm's length and it worked. And I progressively moved closer until it stopped working. In conclusion, you need to have your face at least 1 foot (30cm) away from the phone. Maybe Samsung did this to stop you going crossed eye from looking at things too close up?
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Old June 15th, 2012, 05:48 AM   #26 (permalink)
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Smile Good news on the Smart Stay issue

I just got an update to version 4.04 of Android, and after upgrading thought I'd check if Smart Stay functionality is any better, and testing it at my desk, it seems to be working a lot better now.

Maybe just a coincidence, but the stability features might have improved this feature a little.
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Old June 18th, 2012, 07:51 PM   #27 (permalink)
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I have found that it works but not well enough to be useful. For example, if you hold your phone at a low natural angle in an office environment, the fluro lights will be right behind your head at almost every angle, enought to stop it from working. To make it work well you have to hold it up higher (head height or just below), so you look like an idot searching for an extra bar of signal.

Basically if you take a photo of yourself with the front facing camera you will see why it struggles, the part of the image with your face will be washed out in colour because of the lens flare/bloom effect the bright light has.

I hope they improve the feature as it was a huge selling point of the phone for me. Really dissapointed that it doesn't work 80% of the time due to environment/lighting.
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Old June 19th, 2012, 05:19 PM   #28 (permalink)
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If it dims and turns itself off, I just turn it on again! No probs!
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Old June 19th, 2012, 07:34 PM   #29 (permalink)
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If it dims and turns itself off, I just turn it on again! No probs!
OH... you mean just like a phone that DOESN'T have smart stay. *facepalm*
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Old June 20th, 2012, 01:34 AM   #30 (permalink)
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For some reason Tapatalk is quoting an entirely different post when I reply here. This is a response to "ubastars":

There's not really a lot they can do; if the camera can't see you, it can't see you.
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Old June 20th, 2012, 01:44 PM   #31 (permalink)
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I too have checked this. it works propperly if you are in a direct lite area or open where lite drop on the phone.
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Old June 20th, 2012, 04:27 PM   #32 (permalink)
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All I can say is, a major release feature that only works 20% of the time isn't really a feature so much as it is a bloody good idea that didn't quite work out this time.

It was pretty much a coin toss for me between the One X and the SIII and sadly it was the smart stay feature that swayed my decision. Perhaps one day there will be kinect-esque tech that will do this properly. Until then or some samsung improvement on the feature, not particularly happy with it.
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Old June 20th, 2012, 04:37 PM   #33 (permalink)
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All I can say is, a major release feature that only works 20% of the time isn't really a feature so much as it is a bloody good idea that didn't quite work out this time.

It was pretty much a coin toss for me between the One X and the SIII and sadly it was the smart stay feature that swayed my decision. Perhaps one day there will be kinect-esque tech that will do this properly. Until then or some samsung improvement on the feature, not particularly happy with it.
It works 99% of the time for me so long as there's adequate lighting!

I'd take your phone back and get it swapped if its that bad!
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Old June 20th, 2012, 07:48 PM   #34 (permalink)
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Funny you should say that. The telco who I signed up with on contract for the phone never checked my home or work location for signal and data strenght. When I was seeking support for email issues they said the coverage was very poor and was likley the cause, long story short the phone is going back anyhow.

I really do hope the next one I get works well on this feature but I will be sure to report the outcome here.
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Old June 23rd, 2012, 08:44 PM   #35 (permalink)
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ok..i had the same problem. i went to samsung chat support and was told to a soft reset. it didnt work. so i contacted them again and was told the same thing. and this time it worked. to do a soft reset...you power off. then remove the battery. they say 30 seconds but i think i left mine out for a min or 2. put battery back in and power up. it worked. it now has smart stay working 100% of the time. where as before it wasnt working at all. hope this helps you guys.
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Old June 23rd, 2012, 09:24 PM   #36 (permalink)
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This works reliably for me but I did find that you have to have the phone roughly parallel to your face. If you are at an angle, I think it has a hard time finding your eyes.

If you enable the face unlock feature, you'll begin to get an idea of where it expects to see a face in the front camera view. I imagine some code is shared between the two features, and getting your face in that general location helps Smart Stay work better.
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Old June 30th, 2012, 03:27 PM   #37 (permalink)
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I can report after the battery died for a while (guessing the same effect as a hard reset) it was working much better. I also have a new handset now (blue) which has never had the issue. I can say with it working more often than not I am now happy with the feature.
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Old July 1st, 2012, 05:31 AM   #38 (permalink)
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Default galaxy s3 smart stay

hi

I have recently bought a s3 and have problems with smart stay feature...whenever I m reading something the feature is not able to detect my eyes... screen goes dim and shuts down even though I was still reading... I don't wear any glasses and m sitting in a well lit room... it is able to detect sometimes but most of the time it shuts down! I have watched a few videos Nd tried everything but the problem still appears! any advice????
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Old July 1st, 2012, 05:33 AM   #39 (permalink)
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Hi I have recently
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Old July 2nd, 2012, 01:54 AM   #40 (permalink)
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Default I thought mine wasn't working as well

...but then I found that I was accidentally leaning the phone back, so the camera was pointing straight over my head
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Old July 2nd, 2012, 02:44 AM   #41 (permalink)
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it works now after watching the video... it doesnt track your eyeballs...but your face

so if face detection works on the camera smart stay should stay on...
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Old July 3rd, 2012, 12:58 AM   #42 (permalink)
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it works now after watching the video... it doesnt track your eyeballs...but your face

so if face detection works on the camera smart stay should stay on...

I can confirm this, if you like to stroke your beard and it cannot see your mouth, face detection will fail and it will not work... so i guess if you had an epic facebush you would be out of luck too.
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Old July 3rd, 2012, 10:28 AM   #43 (permalink)
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yesterday the eyeball was there, not sure how well it worked.

Today there is no eyeball until I set if down beside me and it kept the screen on while pointing over my head.

Should I be creeped out?
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Old July 4th, 2012, 02:42 AM   #44 (permalink)
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Originally Posted by adesweb View Post
Hi

Just got my S3 yesterday but having problems with the Smart Stay feature. I have turned it on in the settings but I can only get the eye icon appearing intermittently and only for a split second when it does. Can anyone else get better reliability of this feature?

Very reluctant to send back as I don't think the handset is faulty. The front camera works fine.
the reason is the distance between your face and s3.increase the distance and you ll see it works.
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Old July 4th, 2012, 11:18 PM   #45 (permalink)
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The problem is that smart stay only works when you are looking directly at the screen on an even keel. Tip the phone at any angle, and you'll time out. Most people look at their phone on an angle, so a flawed feature IMO
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Old July 5th, 2012, 01:12 AM   #46 (permalink)
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Hi guys,

I've just bumped into your forum when i've searched about this option through google..

Anyways, as for the smart stay, it didn't work well with me neither!

But i've searched for a video, which seemed to work perfectly after it, i wear glasses too..

I can't post a video since it's my first post over here..

You might want to have your settings set on 15 seconds instead of 30 seconds so you can do it in a faster period of time..

Keep on mind it won't work in dark places..

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Old July 8th, 2012, 01:05 PM   #47 (permalink)
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Hi all,

I searched for this problem yesterday and found you talking about it.
yesterday I tried all the suggested solutions about the light conditions and the face distance to the screen but always the screen turned off after the screen timeout timer expire. i had the timer set to 15 seconds for the battery sake.

Today it's FIXED for me by Uninstalling the GoSMS application which has also in its settings the 'screen timeout', this cause the conflict with the smart stay feature of the phone.
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Old July 11th, 2012, 12:13 PM   #48 (permalink)
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This feature is worthless. It doesn't work inside or outside in bright sunlight staring at the phone a foot away or arms length.
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Old July 11th, 2012, 01:14 PM   #49 (permalink)
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Mine works intermittently. I have noticed the eye pops up every 10 seconds or so just for a second. I'm assuming that's when it's "looking" to see if I am also looking at it.

But just the other day, I was staring right at the screen and it turned off on me.
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Old July 11th, 2012, 02:41 PM   #50 (permalink)
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I have found that it works but not well enough to be useful. For example, if you hold your phone at a low natural angle in an office environment, the fluro lights will be right behind your head at almost every angle, enought to stop it from working. To make it work well you have to hold it up higher (head height or just below), so you look like an idot searching for an extra bar of signal.

Basically if you take a photo of yourself with the front facing camera you will see why it struggles, the part of the image with your face will be washed out in colour because of the lens flare/bloom effect the bright light has.

I hope they improve the feature as it was a huge selling point of the phone for me. Really dissapointed that it doesn't work 80% of the time due to environment/lighting.
Ha! Now I know why it won't work in my office. I tried what you suggested and it worked, but yeah, I look like a goof holding my phone that high. LOL!!!
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