This is already covered on another thread Galaxy S3 crashing when copying text to clipboard
I also have the issue and am just hoping the Jelly Bean update fixes it as I can't be bothered to root my phone to fix it this way. I guess I'll have no choice if JB doesn't do the trick
Jelly bean does not fix it - I have Jelly bean and it didnt fix it - so I had to back up my phone via Kies and do a factory reset (for the second time) to fix this issue.
As someone else mentioned before - I also think Google Chrome cause this to happen to my handset (twice).
Is everyone else with this issue using Chrome? Or at least have it on there device?
I use chrome and have since July when I received the phone and have yet to get the problem.
I live in USA and wondering if anyone has this problem with a USA siii?
Long shot but has anyone tried to clear cache on non rooted phone. It will do no harm, just make sure you clear cache and nothing else, you will not loose anything
I have tried this for curiosity only and lost nothing.
I use chrome and have since July when I received the phone and have yet to get the problem.
I live in USA and wondering if anyone has this problem with a USA siii?
Long shot but has anyone tried to clear cache on non rooted phone. It will do no harm, just make sure you clear cache and nothing else, you will not loose anything
I have tried this for curiosity only and lost nothing.
Bad news guys, I just got the JB update on my international unbranded S3 but the copy paste issue still persists. I was hoping they hadn't fixed it as the fix would be part of this release. Seemingly I was wrong and they just haven't done anything about it. I've mailed them with a link to this thread in the hope they do something to fix this.
Ive had this problem for a month or so.... i did a factory reset and the problem came back. Im glad im not the only one to have had a problem..... I though maybe Jellybean would fix it but the problem is still there! i dont want to root and dont want to have to do another factory reset.... Does anyone know if samsung are working on a fix?
I thought maybe Jellybean would fix it but the problem is still there! i dont want to root and dont want to have to do another factory reset.... Does anyone know if samsung are working on a fix?
We need to pester Samsung about this so they prioritise it to get fixed. I have contacted them and got the below response:
"Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update. "
We need to pester Samsung about this so they prioritise it to get fixed. I have contacted them and got the below response:
"Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update. "
We really need to demand a fix from Samsung! If even Jelly Bean have this issue it's worse than I thought..
I went down to Samsung Care Singapore today to show them my problem.
They have no idea of this bug and immediately suggested that I do a Factory Reset.
I refused and demand that they escalate this issue to their HQ.
Really hope they do something about it and not put up a show that they care and then KIV the complain somewhere.
The Following User Says Thank You to kychia For This Useful Post:
Really? Setting up your phone doesn't take that long. Just reinstall your apps from google play on a desktop.
That is not true for everyone. For many power users it could take several hours to get the phone back to its original state. I have 7 android devices in my household, each sharing the same Google Play account, but all with different apps. Sometimes I have purchased an app but uninstalled it. Resetting downloads everything you have ever purchased, no matter which device you purchased it on or if you uninstalled it. It doesn't redownload the free apps. You have to remember what you had installed. It's a mess.
100's of apps to redownload and reinstall and reconfigured
Audible Audiobooks, BeyondPod Podcasts, Zinio Magazines have to be copied back to internal card.
Widget configurations
Custom Launcher configurations
Contact re-linking between all of my contacts on Exchange, LinkedIn, Facebook, and Google alone can take an hour.
I don't want to Factory Reset my phone.
I don't want to root my phone.
I just want Samsung to fix this issue with an update.
That is not true for everyone. For many power users it could take several hours to get the phone back to its original state. I have 7 android devices in my household, each sharing the same Google Play account, but all with different apps. Sometimes I have purchased an app but uninstalled it. Resetting downloads everything you have ever purchased, no matter which device you purchased it on or if you uninstalled it. It doesn't redownload the free apps. You have to remember what you had installed. It's a mess.
100's of apps to redownload and reinstall and reconfigured
Audible Audiobooks, BeyondPod Podcasts, Zinio Magazines have to be copied back to internal card.
Widget configurations
Custom Launcher configurations
Contact re-linking between all of my contacts on Exchange, LinkedIn, Facebook, and Google alone can take an hour.
I don't want to Factory Reset my phone.
I don't want to root my phone.
I just want Samsung to fix this issue with an update.
I couldn't agree more with rlopin!
It's not worth the effort to FR, especially when there's a chance that the problem may come back!
I can't understand why Samsung S3 users let Samsung get away with this vulnerability!
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
Thank you for your feedback.
This is an issue that we are currently working on in an attempt to resolve this issue. Once an update is available, you will be prompted to update accordingly either via Samsung Kies or over the air.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Steven
Online Support Team
SAMSUNG Customer Support Centre
Looks like they are on to it, maybe it will come with the supposed multiview were getting in december
The Following User Says Thank You to jamsterdm For This Useful Post:
Still cursing Samsung everyday - Day 17 of my copy and paste problem.
I upgraded to Jelly Beans I9300XXDLJ1 without FR and it's now a paste problem.
I can copy from any app now, without crashing the respective app. But no option and capability to paste anywhere else, except within Chrome content pages. Meaning I can't paste on Chrome address bar, but can paste on Google search within Chrome. Cannot paste on Google search within Maxthon, Opera or Dolphin...Feedback to Samsung hope they escalate to relevant department...
adding my voice as copy/paste fails, not to mention dimming issue. a new android user and not impressed with samsung/android. why as a user should I have to FR to solve such basic functionality? perhaps I should have stuck with apple after all........
I've got a UK sim free S3, and I upgraded to JB (totally stock rom, unrooted etc) from the (totally stock etc) ICS, and I have this problem (to be clear: if i select and copy text to the clipboard vie email or chrome, there's a 1 in 10 chance it'll immediately reboot the phone). I did a factory reset and it's made no difference; it still happens. So you might as well avoid the pain of spending 3 days configuring all your apps following a FR!
The Following User Says Thank You to Poldie For This Useful Post:
This is day 23 of my Samsung S3 clipboard error.
I was on ICS I9300XXBLH1 when this error occurred suddenly...I think it has something to do with Samsung Test Service crashing...
Updated to Jelly Beans I9300XXDLJ1 without factory reset on 29 Oct 2012...
I can now copy and paste within Chrome, but nowhere else. At least now, apps will not hang when doing a copy. I have no option to paste outside Chrome. Inside S-memo, where I'm supposed to see "paste" and "clipboard", I only see "clipboard". Pressing on "clipboard" has no response. NO paste option within gmail, sms, whatsapp, browsers (except Chrome) etc..
It's quite clear to me that it's a Samsung bug and it's only right that Samsung release an update to fix this problem!
Even if you choose to fix the problem via Factory Reset or Root, please voice out here (or to Samsung) if you've faced the problem!
Thanks.
Felix
Last edited by kychia; November 3rd, 2012 at 12:31 PM.
I lost copy/paste functionality at least a month ago on my US S3 from AT&T. I feel like it was right after the latest AT&T update. You don't realize how much you use copy/paste until it's gone. A friend told me not to go with Samsung because he said their phones always have some small bug, which are relatively small, but enough to drive you crazy. He had the original Galaxy, or Captivate, so i was like, "Nooo way, they are done with all those issues. This is the 3rd gen! Plus, I have not seen a problem yet!" He said, "Just wait..." goddammit. I waited... he was right. I hate having to admit it. Thank you, Samsung. So somebody has to ask, "How many Samsung programmers does it take to fix a 'small' bug and how long does it take them?"
by shutting phone down,
press and hold volume up, home, and then power buttons, keep holding, and you will be in recovery
use volume keys to go up and down and power to select
I wiped cache then wipe and restore phone option, then choose reboot option.
yes I lost every setting, like getting a new phone.
Yes this method fixed the copy past issue and I hope it does not happen again but from posts here it will.
I'm going to use GO launcher instead of NOVA and see how this goes.
Next time I am going to root, cause this way sucks! But I needed to do this for other curiosities this time. Took me ~4-5 hours to let phone download everything from the play store, now the rest of the weekend to configure most of the stuff.
Last edited by dfran1; November 4th, 2012 at 07:16 AM.
Reason: edit go launcher not AWD
by shutting phone down,
press and hold volume up, home, and then power buttons, keep holding, and you will be in recovery
use volume keys to go up and down and power to select
I wiped cache then wipe and restore phone option, then choose reboot option.
yes I lost every setting, like getting a new phone.
Yes this method fixed the copy past issue and I hope it does not happen again but from posts here it will.
I'm going to use GO launcher instead of NOVA and see how this goes.
Next time I am going to root, cause this way sucks! But I needed to do this for other curiosities this time. Took me ~4-5 hours to let phone download everything from the play store, now the rest of the weekend to configure most of the stuff.
Just to say that I used Go launcher since day 1 with S3, no problem for 4 months and this clipboard problem happened 24 days ago...
Samsung touchwiz launcher is horrible...
Infact most software apps from Samsung is horrible, S voice, S Messaging, Chaton, All share, All play, S backup, S cloud etc..
Finally got my Copy/Paste option back. Thanks guys.
I rooted my phone (no way was I doing a Factory Reset). It was very easy. I followed a Youtube tutorial. And then I followed the fixes posted in this thread to solve the issue.
Samsung REALLY DROPPED THE BALL on this one.
If there's anything I can do to guide someone else through it just let me know.
I am Newbie I terms of "Rooting", well I guess not anymore... LOL
Me too! can no longer cut & paste.
Un-rooted the phone, reset the modified counter to zero, restored to standard Jelly Bean ROM...still no cut & paste.
Used a root browser and followed the suggestion but can't get past Step 2, "delete /data/clipbord/*".
There is nothing in my SG3 root, Data folder. Clipboard! So I created a folder called clipboard in root, inside /data folder but pressing OK, this new clipboard folder disappears!
I went on to step 3, and fixed permissions. Still no luck. Can anyone help?
Thanks in advance.
btw...cut &paste still works inside SOME apps, e.g. King Office but not in Firefox or even simple text apps.
SG3 my best ever phone, until now...it worked fine for months, then a week or so after the Jelly Bean update, no clipboard!
Samsung are rubbish in support but if UNROOTED phones are NOT affected then they can't be held responsible.
Last edited by TwoMails; November 6th, 2012 at 05:30 AM.
Won't work. The problem is with the clipboard... neither copy nor cut will be stored there. Some apps will also hang, then crash. It's a memory stack issue for Samsung.
Me too! can no longer cut & paste.
Un-rooted the phone, reset the modified counter to zero, restored to standard Jelly Bean ROM...still no cut & paste.
Used a root browser and followed the suggestion but can't get past Step 2, "delete /data/clipbord/*".
There is nothing in my SG3 root, Data folder. Clipboard! So I created a folder called clipboard in root, inside /data folder but pressing OK, this new clipboard folder disappears!
I went on to step 3, and fixed permissions. Still no luck. Can anyone help?
Thanks in advance.
btw...cut &paste still works inside SOME apps, e.g. King Office but not in Firefox or even simple text apps.
SG3 my best ever phone, until now...it worked fine for months, then a week or so after the Jelly Bean update, no clipboard!
Samsung are rubbish in support but if UNROOTED phones are NOT affected then they can't be held responsible.
I've never rooted my S3 and I'm affected...made a second trip yesterday to Samsung Service Center Singapore to show them the problem after Jelly Bean upgrade. They say will get back to me in 2 weeks time. Will see if they r bullshitting me...
Hello hpryder....hope you won't have our misfortune but be prepared because it will come.
FYI and others pulling their hair out with this cut & Paste issue,...SG3 is an unlocked GT-i9300. Worked fine for 8 months on ICS. Upgraded to Jelly Bean and that may be what caused the problem.
None of the solutions have worked so far. Even re-installed the O/S (not factory re-set)...same, same. What a clever way of spending 500 British Pounds!
20+ years with Nokia.. then let down with Lumia 900's useless O/S! Got rid.
Maybe one day, they can come up with something as good or better than the dodgy Samsung Galaxy III! and best not mention i-Sheep5.
By the way, this thread is at the top of Google Search for "S3 copy and paste", so may this thread be the main thread that S3 users with this problem, can come together, to give Samsung Mobile some tongue lashing...
Cannot solve, at least vent some frustrations here!
Not much help, I know... and in my view, the problem occurs when your memory stack, for the clipboard gets full. Factory reset seems the only work-around.
NOT a solution. Not what we should be expected to do. Shame on Samsung for releasing an unfinished O/S.-------------------
Here is that post:
Had this response from samsung:
Dear Jamie,
Thank you for contacting Samsung and I have pleasure in providing the following assistance. Thank you for your feedback.
This is an issue that we are currently working on in an attempt to resolve this issue. Once an update is available, you will be prompted to update accordingly either via Samsung Kies or over the air.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Steven
Online Support Team
SAMSUNG Customer Support Centre
Looks like they are on to it, maybe it will come with the supposed multiview were getting in december
Hello hpryder....hope you won't have our misfortune but be prepared because it will come.
FYI and others pulling their hair out with this cut & Paste issue,...SG3 is an unlocked GT-i9300. Worked fine for 8 months on ICS. Upgraded to Jelly Bean and that may be what caused the problem.
None of the solutions have worked so far. Even re-installed the O/S (not factory re-set)...same, same. What a clever way of spending 500 British Pounds!
20+ years with Nokia.. then let down with Lumia 900's useless O/S! Got rid.
Maybe one day, they can come up with something as good or better than the dodgy Samsung Galaxy III! and best not mention i-Sheep5.
Hi Twomails, from what I researched, no one knows the root cause of the clipboard corruption yet. Mine just happened suddenly 25 days ago, when I was on ICS. S3 unrooted working fine for 4 months.
After upgrading to Jelly Bean over the air, at least apps didn't crash while copying. But I couldn't paste anywhere, except within Chrome content pages.
I've got a UK sim free S3, and I upgraded to JB (totally stock rom, unrooted etc) from the (totally stock etc) ICS, and I have this problem (to be clear: if i select and copy text to the clipboard vie email or chrome, there's a 1 in 10 chance it'll immediately reboot the phone). I did a factory reset and it's made no difference; it still happens. So you might as well avoid the pain of spending 3 days configuring all your apps following a FR!
I was a Nokia man. never had much respect for Samsung...then along comes the SG3. Fabulous. Mine is GT-i9300, UK, SIM-free, same as yours.
Jelly Bean update brought me the PASTE issue (I suspect).
In my case, only one app crashes, and Cut is OK, but cut & paste is a "fundamental" necessity.
I would NOT have spent 500 smackers on a Samsung if had I known.
All that work which I put into getting my phone set up perfect just as I wanted.
Now after a few days of backing up and preparing to factory reset the bloody thing, I have just read about your experience....and that it will not work.
I thanked you before posting this, now THANK YOU again.
It doesn't help but you've save me wasting many more hours.
Nokia and iSheep should have a field day with this.
Shame on you Samsung.
This is day 23 of my Samsung S3 clipboard error.
I was on ICS I9300XXBLH1 when this error occurred suddenly...I think it has something to do with Samsung Test Service crashing...
Updated to Jelly Beans I9300XXDLJ1 without factory reset on 29 Oct 2012...
I can now copy and paste within Chrome, but nowhere else. At least now, apps will not hang when doing a copy. I have no option to paste outside Chrome. Inside S-memo, where I'm supposed to see "paste" and "clipboard", I only see "clipboard". Pressing on "clipboard" has no response. NO paste option within gmail, sms, whatsapp, browsers (except Chrome) etc..
It's quite clear to me that it's a Samsung bug and it's only right that Samsung release an update to fix this problem!
Even if you choose to fix the problem via Factory Reset or Root, please voice out here (or to Samsung) if you've faced the problem!
Thanks.
Felix
Same here. UK, SIM-free. Mine was fine on ICS for 8 months. Now on Jelly Bean, PASTE issue. Cut is OK, but FYI and others, KIES will no longer connect.
A right mess....thank you Sambloodysung! You should fire at least one Test Lab Manager for this.
I lost copy/paste functionality at least a month ago on my US S3 from AT&T. I feel like it was right after the latest AT&T update. You don't realize how much you use copy/paste until it's gone. A friend told me not to go with Samsung because he said their phones always have some small bug, which are relatively small, but enough to drive you crazy. He had the original Galaxy, or Captivate, so i was like, "Nooo way, they are done with all those issues. This is the 3rd gen! Plus, I have not seen a problem yet!" He said, "Just wait..." goddammit. I waited... he was right. I hate having to admit it. Thank you, Samsung. So somebody has to ask, "How many Samsung programmers does it take to fix a 'small' bug and how long does it take them?"
Ditto. Hear hear.
Samsung have let themselves down....I never had much faith in the mark and HAD been let down before back in 2007. Nice phone but unreliable. Took the retailer to court and won.
All was forgiven with the SG3...but now I wish your friend had warned me too.
Samsung... your phone looks good, your "support" is crap.
Twice bitten, I will not buy your mark again.
by shutting phone down,
press and hold volume up, home, and then power buttons, keep holding, and you will be in recovery
use volume keys to go up and down and power to select
I wiped cache then wipe and restore phone option, then choose reboot option.
yes I lost every setting, like getting a new phone.
Yes this method fixed the copy past issue and I hope it does not happen again but from posts here it will.
I'm going to use GO launcher instead of NOVA and see how this goes.
Next time I am going to root, cause this way sucks! But I needed to do this for other curiosities this time. Took me ~4-5 hours to let phone download everything from the play store, now the rest of the weekend to configure most of the stuff.
Root or not, don't waste your time with Factory reset.
Don't!
You'll have the same problem soon enough. It's a memory stack issue for useless Samsung test managers.
I've never rooted my S3 and I'm affected...made a second trip yesterday to Samsung Service Center Singapore to show them the problem after Jelly Bean upgrade. They say will get back to me in 2 weeks time. Will see if they r bullshitting me...
Thank you kychia....please let us know if and when you hear from Samsung.
Regards
TM
I'm not a big android power user but wanted to add my $0.02.
My phone is not modified. It was purchased unlocked in Germany in July 2012.
I had no cut paste problem since July. But some point after upgrading to Jelly Bean via Kies the last week of October 2012, I noticed cut and paste has stopped working. For me it is apparently only the paste that has malfunctioned. If I click copy or cut, I get the message that the item is copied to the clipboard.
However, when I long press to paste, I only get the blue indicator arrow, but there is no "paste" to actually touch.
Most importantly, a factory reset did NOT fix the problem. It seemed to go away immediately, but again today (3 days later) I went to use C and P and the paste is gone again.
So I am not convinced a factory reset is a solution. At least not for me.
I did send a note to Samsung Germany about the problem. Hoping official complaints will get this fixed quickly.
STOP PRESS. exwifeusesiphone had a solution that works! Thank you very much for sharing with us.
Earlier using Astro file explorer I could not find/delete the clipboard folder but a root browser called Explorer+ managed it and your SIMPLE and EASY method worked first time.
Now I can copy & paste again although KIES still fails to connect..., viz no big deal.
btw....you have a great user name exwifeusesiphone !
You were right to dump the iSheep... Android is better!
Last edited by TwoMails; November 6th, 2012 at 03:34 PM.
STOP PRESS. exwifeusesiphone had a solution that works! Thank you very much for sharing with us.
Earlier using Astro file explorer I could not find/delete the clipboard folder but a root browser called Explorer+ managed it and your SIMPLE and EASY method worked first time.
Now I can copy & paste again although KIES still fails to connect..., viz no big deal.
btw....you have a great user name exwifeusesiphone !
You were right to dump the iSheep... Android is better!
Yeah i think most of us know that this problem can be fixed by ROOTING! Ummm so don't "stop press" and lets get his damn issue fixed
Had the same problem two days ago and what I did was downloaded a free COPY PASTE APP, which I think is the easiest and most convenient way for people who do not want to reset or root. So far it solved my problem and worked wonders for me.
Had the same problem two days ago and what I did was downloaded a free COPY PASTE APP, which I think is the easiest and most convenient way for people who do not want to reset or root. So far it solved my problem and worked wonders for me.
Hi Businessboi, thanks for the tip! An acceptable work around until I decide to root. Preserving my problem in hope that Samsung does something...
I have a few questions from the beginning.
1. I joined this forum because this is the ONLY place with a real solution.
2. I can't link quote a link, so the link that went to rooting the phone should be here. I don't have a GT-I9300, I have a sch-i535. I didn't want to mess things up, so does it matter how I root the phone? I have never root a phone before, so I don't want to break the only phone I have.
3. Do I have to buy the Root Explorer?
I have a few questions from the beginning.
3. Do I have to buy the Root Explorer?
If you want to use Root Explorer, you do have to buy it. However, I know there are some free alternatives, but I don't know what they are called. That said, I've found Root Explorer to be worth the money.
Hi roofninja,
As mentioned by sherlock5545, ES File Explorer is a free alternative to Root Explorer. After installing ES File Explorer from Play Store, check Root Explorer, under settings\Root Settings.
Yet to root my S3 yet, but from the many video links avail, it should be quite straightforward, if you follow the right link for your model.
I'm not a big android power user but wanted to add my $0.02.
My phone is not modified. It was purchased unlocked in Germany in July 2012.
I had no cut paste problem since July. But some point after upgrading to Jelly Bean via Kies the last week of October 2012, I noticed cut and paste has stopped working. For me it is apparently only the paste that has malfunctioned. If I click copy or cut, I get the message that the item is copied to the clipboard.
However, when I long press to paste, I only get the blue indicator arrow, but there is no "paste" to actually touch.
Most importantly, a factory reset did NOT fix the problem. It seemed to go away immediately, but again today (3 days later) I went to use C and P and the paste is gone again.
So I am not convinced a factory reset is a solution. At least not for me.
I did send a note to Samsung Germany about the problem. Hoping official complaints will get this fixed quickly.
It is definitely annoying...
Hi Jerome10,
My problem is similar to yours, as it's now a paste problem.
In another thread, businessboi suggested using a free app Copy Paste (Anish Shrestha) as a work around.
It doesn't really solve the problem, but at least text can be copied and pasted to this app and then "shared" to the some apps, like gmail, sms and whatsapp.
I intend to survive on this for the next 2 weeks and then root my S3, if Samsung does not get back to me...
Unless Samsung solves this, currently rooting is the real solution.
Last edited by kychia; November 7th, 2012 at 12:18 PM.
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