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Old December 4th, 2012, 11:41 AM   #251 (permalink)
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This is the strangest thing
When I wrote the other day I could not get to that clipboard storage area at all, I tried multiple times even rebooting and nothing.

Now today, right now, I tried and I can get to the clipboard and have my clear button there.

This is weird (this is on my note 2), so that means eventually I think I will get this issue on my note 2, guess its time to root everything some how, Safely or something.

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Old December 4th, 2012, 01:14 PM   #252 (permalink)
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Quote:
Originally Posted by SEMIJim View Post
Sorry, missed this, earlier...


I think they're the same bug, realized different ways, depending upon the application. For example: It came to my attention while I was in Chrome, which it was crashing. Figuring it was Chrome at fault, I tried Dolphin. It crashed that, too. So I tried the default Android browser app. It did not crash that, but neither would it paste.

What that variance in behaviour says about the browsers is not comforting, either. If I were to guess: I'd guess that, of the three browsers, only the default browser app is handling the exception generated by the broken Samsung clipboard at all "elegantly," and it's not bothering to warn the user there's been an exception.

Jim
What about the fact that Shotgun solved his issue by clearing his clipboard from the stock keyboard? My GS3 will not show me any clipboard contents to clear, and the Clipboard Cleaner app I downloaded says my clipboard is empty.

Going on day 47 of this problem for me. Astounded that they haven't fixed it yet. Worst tech experience I've ever had. Shame because before this I was very happy with my switch from iPhone.
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Old December 4th, 2012, 01:54 PM   #253 (permalink)
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I'm gonna sell my S3 and get a Nexus 4!
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Old December 5th, 2012, 08:46 AM   #254 (permalink)
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Old December 5th, 2012, 03:56 PM   #255 (permalink)
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Originally Posted by SEMIJim View Post
I'm not prepared to go that far quite yet, but I'm close. (What I suspect will happen is that, before either my window-of-opportunity to return the thing closes or Samsung fixes it, I'll grow tired of the whole issue, return the tablet and move on. We'll see.)

For the sake of your blood pressure, do not try to call Samsung customer "support" to raise this issue with them. The reaction I got from the other end when I tried to explain the nature of the problem was such that, just a couple minutes into the effort, I said "This is futile. Never mind." and terminated the call.

I tried to use their web site form, too. That is also broken. It lets you select WiFi-only Galaxy Tabs, but then gives you no choice for the model number it insists you must choose.

I'm sensing a pattern, here... It does not speak well of Samsung. As such: Even if I keep this tablet, I'll think twice before ever again considering a Samsung mobile device. I certainly won't be recommending them anytime soon.

Jim
I've been dealing with them through Samsung Support's Facebook page. I at least get some attempts at help there and they understand that there is an issue and say they have reported it but that it's "being worked on." Nothing beyond that.
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Old December 5th, 2012, 04:52 PM   #256 (permalink)
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I regret buying Samsung. I was hoping to get a new Samsung phone for Christmas but won't now after all if this nonsense.
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Old December 5th, 2012, 06:36 PM   #257 (permalink)
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I know the little things in life bother people, some bother me, I did not like having this problem with my siii, but it happened and I had 3 choices..

1.. clear cache and reset
2.. root
3.. live with it and wait for samsung to fix it

I chose #1, It was a kind of a pain but really not that bad, and I have lots of stuff to configure LOTS.

It really was not the end of the world.

Now I had iPhones 2 (4 and 4s) for the year I owned them, the more I used them, for the life of me, could not figure out WHY NO WORD WRAP when you pinch to zoom, especially on a 3.5" screen, I mean WT?....

Now imagine trying to scroll left and right on just about everything web,email related, every day and night you use it, Boy way I glad to dich them, and to this day I can not understand why people line up for them. Cause that is one MAJOR SUCK feature of them. Lets not even get started on the yellow tinted, washed out screens some iPhone's came with and apple telling people thats normal, my 1st 4s came like that and I got it swapped at best buy where I purchased it, and the guy was looking at me sideways.... but did swap it and the 2nd iPhone 4s was perfect, no washed out yellow screen, and apple DOES NOT CARE EITHER...

Now NOTHING is perfect, and it may suck to get the copy and past bug, but in MY OPINION (nothing else), it really is not that big of a deal, noway near as the 2 I mentioned above.

Now I have a note 2 and my wife has my siii, she loves it, and does not want the iPhone back. I love these samsung's and hope they keep em coming, and I may some day replace the iPad with a samsung tablet also.

Thats why we all have choices, imagine everyone driving the same car...

I do hope samsung gets this fixed, but the features they offer outweigh the small bugs, annoying for sure but (in my opinion only) minor.
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Old December 5th, 2012, 07:08 PM   #258 (permalink)
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Quote:
Originally Posted by kychia View Post
I was able to find the clipboard icon, but it doesn't respond...
Before my issue returned, I was able to see the past clippings when I pressed on the clipboard icon and able to clear them.

Shotgun84, u r either plain lucky or your problem was a different category...
I can't find any clipboard icon. To which specific bottom row button are you guys talking about?
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Old December 5th, 2012, 07:37 PM   #259 (permalink)
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I can't find any clipboard icon. To which specific bottom row button are you guys talking about?
you must use the samsung keyboard and press and hold the mic Icon or 2nd in from the left bottom of the keyboard
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Old December 5th, 2012, 07:53 PM   #260 (permalink)
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What about firmware upgrade? Does it fix the problem?

Does Samsung new about this?
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Old December 6th, 2012, 07:30 AM   #261 (permalink)
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Old December 6th, 2012, 11:05 AM   #262 (permalink)
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Quote:
Originally Posted by dfran1 View Post
I know the little things in life bother people, some bother me, I did not like having this problem with my siii, but it happened and I had 3 choices..

1.. clear cache and reset
2.. root
3.. live with it and wait for samsung to fix it

I chose #1, It was a kind of a pain but really not that bad, and I have lots of stuff to configure LOTS.

It really was not the end of the world.

Now I had iPhones 2 (4 and 4s) for the year I owned them, the more I used them, for the life of me, could not figure out WHY NO WORD WRAP when you pinch to zoom, especially on a 3.5" screen, I mean WT?....

Now imagine trying to scroll left and right on just about everything web,email related, every day and night you use it, Boy way I glad to dich them, and to this day I can not understand why people line up for them. Cause that is one MAJOR SUCK feature of them. Lets not even get started on the yellow tinted, washed out screens some iPhone's came with and apple telling people thats normal, my 1st 4s came like that and I got it swapped at best buy where I purchased it, and the guy was looking at me sideways.... but did swap it and the 2nd iPhone 4s was perfect, no washed out yellow screen, and apple DOES NOT CARE EITHER...

Now NOTHING is perfect, and it may suck to get the copy and past bug, but in MY OPINION (nothing else), it really is not that big of a deal, noway near as the 2 I mentioned above.

Now I have a note 2 and my wife has my siii, she loves it, and does not want the iPhone back. I love these samsung's and hope they keep em coming, and I may some day replace the iPad with a samsung tablet also.

Thats why we all have choices, imagine everyone driving the same car...

I do hope samsung gets this fixed, but the features they offer outweigh the small bugs, annoying for sure but (in my opinion only) minor.
My GS3 doesn't word wrap...am I doing something wrong?

Also, factory reset is just a temporary fix.

Lastly, this isn't a missing feature like word wrap, or something the phone doesn't do that we wish it would. It's a vital function of the phone for some of us - 75% of what I do with my phone requires the use of cut and paste.
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Old December 6th, 2012, 03:23 PM   #263 (permalink)
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My GS3 doesn't word wrap...am I doing something wrong?

Also, factory reset is just a temporary fix.

Lastly, this isn't a missing feature like word wrap, or something the phone doesn't do that we wish it would. It's a vital function of the phone for some of us - 75% of what I do with my phone requires the use of cut and paste.
Quote:
SEMIJim
I'm not here to argue with anyone, i'm just stating my opinion, and that is all. PLEASE.

I am very sorry to offend anyone on this matter!

On the word wrap feature, compared to the iphone, the siii screen size is accommodating as the iphone 3.5" is not, and when I had my other android phones in that screen size bracket, they would wrap. Sorry for the misunderstanding.

I really do hope Samsung fixes this SOON.
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Old December 6th, 2012, 07:38 PM   #264 (permalink)
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Old December 8th, 2012, 06:09 AM   #265 (permalink)
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I just discovered dolphin browser beta has word wrap and is very quick and responsive.

I think I'm liking it better than chrome, just wish it synced with chrome bookmarks.

I ended up turning the font size to huge and now no need to get any bigger. In dolphin browser that is.
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Old December 8th, 2012, 10:26 AM   #266 (permalink)
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Old December 9th, 2012, 01:59 PM   #267 (permalink)
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Quote:
Thank you for your inquiry. We understand that the cut, copy and paste feature does not work as it crashes and as you mentioned that this applies to all devices that has an Ice Cream Sandwich or Jellybean Android versions. We apologize for the inconvenience that this may have caused you.
I don't think they meant that they actually "understand" that it doesn't work, as in acknowledge the problem. I think that was a generic form letter type response to an issue that that department is not involved with, or doesn't want to involve itself with. As in "We understand that [insert customer's complaint here]".
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Old December 10th, 2012, 09:32 AM   #268 (permalink)
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Old December 10th, 2012, 12:09 PM   #269 (permalink)
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Could you link to the web form?
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Old December 10th, 2012, 12:19 PM   #270 (permalink)
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Old December 10th, 2012, 03:19 PM   #271 (permalink)
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Thanks! Submitted a long explanation and a link to this thread.
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Old December 11th, 2012, 07:44 AM   #272 (permalink)
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I seem to have a new variation of this. I'm running 4.1.1 on AT&T in the US. Since Sunday, there have been three instances where I've gone to copy something and after I hit copy, the phone reboots. It doesn't happen all the time. I've tried the clipboard clearing tip above, we'll see if that helps. Otherwise, I'll try a reset. Definitely going to let Samsung know about this.
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Old December 11th, 2012, 09:07 AM   #273 (permalink)
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Old December 11th, 2012, 11:50 AM   #274 (permalink)
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Here's the response I received via email:

Quote:
Thank you for your inquiry. We understand that the copy and paste feature in your Samsung Galaxy S III model SCH-I535 from Verizon is not working. We apologize for the inconvenience that this may have caused you.

We suggest clearing the data of the Samsung Keyboard application to fix this concern. On the Home Screen, tap on Menu - Settings - Application Manager - All - Samsung Keyboard - Clear Data.

If this process didn't work, we advise performing a hard key reset to set the phone to it's factory setting to resolve this issue. Please check the link below for this process.

http://agent.samsungsupport.com/agent/popup/pop_dtfastlink.jsp?sitecode=us&account=CCC&type=PR OGRAMMING&prd_ia_cd1=N0000001&prd_ia_cd2=N0000002& prd_ia_cd3=N0000006&prd_ia_cd4=&prd_mdl_name=SCH-I535&prd_mdl_cd=SCH-I535MBAVZW
Needless to say, clearing the keyboard data did not work and I don't want to factory reset. So, no help.
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Old December 11th, 2012, 11:53 AM   #275 (permalink)
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Samsung's official fix for their incompetence is to factory reset? What??
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Old December 12th, 2012, 11:24 AM   #276 (permalink)
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Old December 12th, 2012, 12:04 PM   #277 (permalink)
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I just cant read this whole thread sorry but only two cures i know are factory reset or root and wipe clipboard.
I apologise in advance lol
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Old December 12th, 2012, 02:59 PM   #278 (permalink)
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Here's their response to my telling them FR is not sufficient. The model # was entered. I'm about ready to root.

Quote:
Thank you for contacting Samsung Telecomunications America. We understand that you are experiencing issue with the Samsung Keyboard.

We sincerely apologize for the inconvenience.

We did not receive enough information regarding the product for which you have requested assistance. Please contact us with additional information regarding the model number about which you are inquiring, so that we may assist you better.
Let us know hte exact issue you are experiencing the issue with the Samsung Key board

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at Samsung.
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Old December 12th, 2012, 03:04 PM   #279 (permalink)
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Old December 12th, 2012, 06:46 PM   #280 (permalink)
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They should have given you a ticket number when you first opened the issue. That ticket number is critical. It establishes "history." From then on: All you need is the ticket number.

Jim
Never had a ticket number. Just what I posted earlier, and a message saying not to reply to message because it's for outbound only and a link for "If you have additional inquiries related to your original email" which is what I used - and automatically filled in all the information which they acted like they didn't have the 2nd time. Whatever - don't have time for their incompetence.
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Old December 16th, 2012, 08:57 AM   #281 (permalink)
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Old December 16th, 2012, 10:57 AM   #282 (permalink)
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I've had absolutely no problems with copy & paste post-JB (4.1.1) update.

You may want to visit the XDA-Developer's Forum ( http://forum.xda-developers.com/showthread.php?t=1984126&page=32) where we have an ongoing thread regarding any & all problems with updates & post-updates.

As an FYI, I've found it much easier to carry on a dialogue with Samsung Support either on Twitter or Facebook.

PS: I copied & pasted this post using one of my text editors.
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Old December 16th, 2012, 11:14 AM   #283 (permalink)
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Old December 16th, 2012, 04:52 PM   #284 (permalink)
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I had this problem on ICS on my Rogers Galaxy S3. Whenever I copied from any application the app would crash. I just upgraded to Jelly Bean the other weekend and did a factory reset after the upgrade. At first the copy paste was fine. However, now it works in some applications sometimes but most times when I copy something it doesn't just crash the application, but the whole phone reboots! So in my opinion it's even worse now. The factory reset was an all day process since Androids backup options are still terrible. I spent all day backing everything up, restoring it, recreating widgets, reinstalling applications, reconfiguring applications, homescreens, settings, etc. I don't want to do that every week to keep working around this issue. This is crazy that Samsung haven't fixed it yet.
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Old December 16th, 2012, 05:25 PM   #285 (permalink)
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Quote:
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It happens to some. It doesn't happen to others. It has been confirmed to remain a problem with 4.1.1. See: Issue 35732 - android - Clipboard Crash - Android - An Open Handset Alliance Project - Google Project Hosting and Forum | SAMSUNG Developers


This is neither a pre- nor post-update problem. This is a problem with Samsung's custom clipboard code. There is an XDA thread more germane to the problem: http://forum.xda-developers.com/showthread.php?t=1766706 and perhaps others.

Jim
I understand that it's a spurious event, just like many others, e.g. notification bar scroll lag, battery drains, clock timing issues, etc.

I was simply adding to the dialogue here.

Regarding to the other XDA thread that you shared, unless I'm totally blind () the posts there are all pre-JB. The URL I provided covers just about every issue/problem that has come up since the update. I guess that's why it's now 32 pages long!

Randy
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Old December 16th, 2012, 07:03 PM   #286 (permalink)
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Old December 17th, 2012, 07:45 AM   #287 (permalink)
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I'm with JB, carrying the problem over from ICS.
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Old December 17th, 2012, 10:53 AM   #288 (permalink)
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I just updated to JB, and now when I attempt to copy text the phone reboots (with ICS the app just crashed).

EDIT: PROBLEM SOLVED

After my phone rebooted, I decided to go into S Memo and try it there. First, though, I switched to the Samsung keyboard (I use SwiftKey) and attempted to clear the clipboard using the method described by another user earlier in this thread (hold down 2nd key from the left on the bottom, then select the clipboard - then clear all). The clipboard was, in fact, full with 20 items - despite Clipboard Cleaner saying my clipboard was empty when I attempted to use it. Before JB update, attempting to clear the clipboard in this manner using the Samsung keyboard did not work - selecting the clipboard icon did nothing. Now, after JB update, I was able to see the clipboard items and clear them. Following this, I am now able to cut and copy text in various applications (including Chrome) without a problem.
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Old December 18th, 2012, 10:34 AM   #289 (permalink)
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Default 2 "strains" of this problem

Quote:
Originally Posted by hiddenmickey View Post
I just updated to JB, and now when I attempt to copy text the phone reboots (with ICS the app just crashed).

EDIT: PROBLEM SOLVED

After my phone rebooted, I decided to go into S Memo and try it there. First, though, I switched to the Samsung keyboard (I use SwiftKey) and attempted to clear the clipboard using the method described by another user earlier in this thread (hold down 2nd key from the left on the bottom, then select the clipboard - then clear all). The clipboard was, in fact, full with 20 items - despite Clipboard Cleaner saying my clipboard was empty when I attempted to use it. Before JB update, attempting to clear the clipboard in this manner using the Samsung keyboard did not work - selecting the clipboard icon did nothing. Now, after JB update, I was able to see the clipboard items and clear them. Following this, I am now able to cut and copy text in various applications (including Chrome) without a problem.
I think there are 2 "strains" of this problem.

First strain is when the copy paste issue happen, the user can find the clipboard and clear the clips without rooting.

Second strain is when the copy paste issue happen, the user can find the clipboard, but the clipboard is inaccessible. Phone needs to be rooted to clear the clipboard clips.
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Old December 18th, 2012, 11:00 AM   #290 (permalink)
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Originally Posted by kychia View Post
I think there are 2 "strains" of this problem.

First strain is when the copy paste issue happen, the user can find the clipboard and clear the clips without rooting.

Second strain is when the copy paste issue happen, the user can find the clipboard, but the clipboard is inaccessible. Phone needs to be rooted to clear the clipboard clips.
But if you read my explanation, you see that I was in the first camp before updating to JB - could not access the clipboard. After updating, I could access my clipboard and clear it.

Bottom line - those of you who are not able to access and clear the clipboard, have you updated to JB? It worked for me.
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Old December 18th, 2012, 11:15 AM   #291 (permalink)
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Originally Posted by CBers View Post
I'm gonna sell my S3 and get a Nexus 4!
I think that's a good idea!
Samsung has far too many crapware and doesn't work very well with Google...
The Nexus S is the worse Nexus phone, in my opinion...

Perhaps, LG is better than Samsung...
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Old December 18th, 2012, 11:27 AM   #292 (permalink)
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Old December 18th, 2012, 11:31 AM   #293 (permalink)
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Originally Posted by SEMIJim View Post
Line under the bottom line: Apparently you've missed the posts from those who have upgraded to JB, and, not only has the problem remained, but, for some, it's become even worse?

Jim

Have they tried clearing the clipboard after upgrading? I had to clear the clipboard after upgrading - otherwise the problem was worse, as you say (rebooting instead of just crashing apps). 6 pages of posts, I'm not going back and looking at every one. Just giving my experience, certainly it will help SOME people.
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Old December 18th, 2012, 11:38 AM   #294 (permalink)
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Default works for me now, too!

THANK YOU very much- with the update to JB 4.1.1 over the weekend, I tried this method & I can now copy & paste again AND no crashes- so happy!! I hope it stays this way!

-------------------------
Quote:
Originally Posted by hiddenmickey View Post
I just updated to JB, and now when I attempt to copy text the phone reboots (with ICS the app just crashed).

EDIT: PROBLEM SOLVED

After my phone rebooted, I decided to go into S Memo and try it there. First, though, I switched to the Samsung keyboard (I use SwiftKey) and attempted to clear the clipboard using the method described by another user earlier in this thread (hold down 2nd key from the left on the bottom, then select the clipboard - then clear all). The clipboard was, in fact, full with 20 items - despite Clipboard Cleaner saying my clipboard was empty when I attempted to use it. Before JB update, attempting to clear the clipboard in this manner using the Samsung keyboard did not work - selecting the clipboard icon did nothing. Now, after JB update, I was able to see the clipboard items and clear them. Following this, I am now able to cut and copy text in various applications (including Chrome) without a problem.
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Old December 18th, 2012, 12:29 PM   #295 (permalink)
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Old December 18th, 2012, 12:50 PM   #296 (permalink)
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i already have JB and i still have the issue
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Old December 18th, 2012, 12:55 PM   #297 (permalink)
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Old December 18th, 2012, 01:18 PM   #298 (permalink)
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Old December 18th, 2012, 03:22 PM   #299 (permalink)
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Default Ruh roh...

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Old December 18th, 2012, 03:24 PM   #300 (permalink)
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I'm on the unlucky side: JB, Samsung keyboard, touch and hold second button down, tap clipboard... nothing happens, zero: no itens shown on clipboard, no option to clean it...
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