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Old June 14th, 2012, 02:27 AM   #1 (permalink)
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Default Orange Firmware.!

Hi, when I first got my handset I thought good it's not Orange branded.! However after trying to locate some settings others have had no trouble finding I have realised it is
A couple of things I've noticed missing are the "check for software update" from handset and the auto download attachments setting from E-Mail.(they must be removed by orange...!!!!!!!!!!!) It's so annoying that they feel the need to mess with the original manufacturers software. Has anyone else found any differences.? Cheers.

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Old June 14th, 2012, 02:34 AM   #2 (permalink)
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Are you positive your missing the option to check for updates?

Settings > scroll down to About Phone > Software Update
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Old June 14th, 2012, 02:39 AM   #3 (permalink)
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Are you positive your missing the option to check for updates?

Settings > scroll down to About Phone > Software Update
Yep. Settings>About Device> no option for software update.!
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Old June 14th, 2012, 04:37 AM   #4 (permalink)
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that is pretty crass of Orange if that's what they are doing these days.
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Old June 14th, 2012, 11:00 AM   #5 (permalink)
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My S3 arrived today which is on Orange, and it has the Software Update option on it.

Settings>About Device>Software Update

Strange if yours doesn't.
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Old June 14th, 2012, 02:32 PM   #6 (permalink)
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Originally Posted by itsnotarace View Post
My S3 arrived today which is on Orange, and it has the Software Update option on it.

Settings>About Device>Software Update

Strange if yours doesn't.
I don't know if yours is a BRANDED orange handset or not but mine defo is and seems to be missing some options that a generic handset has. I was promised by orange when ordering the phone it would be a generic handset, so after a long call to upgrades and Tec support they finally agreed I should have been sent a generic phone, so mine is now on the way back to orange to be replaced with the generic one I should have got in the first place.
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Old June 14th, 2012, 03:02 PM   #7 (permalink)
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I don't know if yours is a BRANDED orange handset or not but mine defo is and seems to be missing some options that a generic handset has. I was promised by orange when ordering the phone it would be a generic handset, so after a long call to upgrades and Tec support they finally agreed I should have been sent a generic phone, so mine is now on the way back to orange to be replaced with the generic one I should have got in the first place.
I am in the same boat. What other options do you think are missing as I will be making the same call to Orange tomorrow and more information is good. I to was promised a generic handset and thought all was well as it was not locked, but I guess I was wrong. Still loving the phone though as is everyone of my work colleagues with iphones. I think most of them will be jumping ship.
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Old June 14th, 2012, 03:23 PM   #8 (permalink)
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The other setting I couldn't find that others seemed to get with no probs was the "AUTO DOWNLOAD ATTACHMENTS" setting for E-mail. When I phoned orange i also had proof that my phone should have been generic.! I still had the invoice that came with the phone that clearly stated Generic handset. That helped a lot. good luck.
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Old June 14th, 2012, 03:43 PM   #9 (permalink)
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The other setting I couldn't find that others seemed to get with no probs was the "AUTO DOWNLOAD ATTACHMENTS" setting for E-mail. When I phoned orange i also had proof that my phone should have been generic.! I still had the invoice that came with the phone that clearly stated Generic handset. That helped a lot. good luck.
The auto download attachment option is in gmail app, not stock email app, at least it is on my gs3
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Old June 14th, 2012, 04:43 PM   #10 (permalink)
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Ah that looks like the issue then. I don't see any branding anywhere on my phone.
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Old June 15th, 2012, 05:36 AM   #11 (permalink)
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Default No update option in my settings

Got my S3 last week wednesday and realised yesterday that i dont have the update option either. So Iphoned Samsung and they said I have to get a new phone from Orange as this is not correct and the option has to be there. So I was on the phone with Orange for 1.5 hours until i finally got a supervisor on the phone. I had to make him get a S3 so he could see for himself that the option was missing, as before he was giving all that BS about no update there as it is a new phone bla bla.

So he said i would get a new phone, as it is less then 2 weeks since i got the phone i should be entitled to a brand new phone (no refurb or anything), but because I have preordered on the 24/05 the system wont let them send me a new phone.

They said they would call me back withing 2 hours, well that was an hour ago. So i guess i will be ringing them again as I want a new phone.

To anyone having the same option issue, call orange now and get a new phone as that option has to be there.

Sorry for going on, just love my S3 but want it to work propperly.

By the way i think this will be my last time with Orange, their Customer Service is the worst.
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Old June 15th, 2012, 01:50 PM   #12 (permalink)
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Got my S3 last week wednesday and realised yesterday that i dont have the update option either. So Iphoned Samsung and they said I have to get a new phone from Orange as this is not correct and the option has to be there. So I was on the phone with Orange for 1.5 hours until i finally got a supervisor on the phone. I had to make him get a S3 so he could see for himself that the option was missing, as before he was giving all that BS about no update there as it is a new phone bla bla.

So he said i would get a new phone, as it is less then 2 weeks since i got the phone i should be entitled to a brand new phone (no refurb or anything), but because I have preordered on the 24/05 the system wont let them send me a new phone.

They said they would call me back withing 2 hours, well that was an hour ago. So i guess i will be ringing them again as I want a new phone.

To anyone having the same option issue, call orange now and get a new phone as that option has to be there.

Sorry for going on, just love my S3 but want it to work propperly.

By the way i think this will be my last time with Orange, their Customer Service is the worst.
I would completely agree with your comments about there customer service, utterly s*^te. I have also just spent an hour trying to get this sorted as my phone also does not have the 'software update' option in settings. The fifth person I spoke to was apparently someone from Samsung who said the updates were going out in batches. He didn't know about the software option in settings and I have serious doubts he was actually from Samsung.
I will be phoning again tomorrow to get this sorted, will let you know what happens.
How many people here who are on Orange have the software update option in settings?
Which number did you use to contact Samsung jojo2007?
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Old June 15th, 2012, 03:44 PM   #13 (permalink)
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I would completely agree with your comments about there customer service, utterly s*^te. I have also just spent an hour trying to get this sorted as my phone also does not have the 'software update' option in settings. The fifth person I spoke to was apparently someone from Samsung who said the updates were going out in batches. He didn't know about the software option in settings and I have serious doubts he was actually from Samsung.
I will be phoning again tomorrow to get this sorted, will let you know what happens.
How many people here who are on Orange have the software update option in settings?
Which number did you use to contact Samsung jojo2007?

You can find the number on the samsung webpage.

I spoke to Orange again and I am getting a brand new Handset tomorrow. If you have bought your phone online make sure that you tell them to send you a new handset before you had the phone longer then 14 days.

I got so p.........ed off in the end that i told them either send me a new phone or they can have it back, that seemed to help. lol

Let me know how you get on
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Old June 15th, 2012, 03:47 PM   #14 (permalink)
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I don't know if yours is a BRANDED orange handset or not but mine defo is and seems to be missing some options that a generic handset has. I was promised by orange when ordering the phone it would be a generic handset, so after a long call to upgrades and Tec support they finally agreed I should have been sent a generic phone, so mine is now on the way back to orange to be replaced with the generic one I should have got in the first place.

Have you got your new phone yet? And has it got the right settings menu?
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Old June 15th, 2012, 05:22 PM   #15 (permalink)
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Hi, I have spent another hour of my life talking to orange today, I phoned to check on the progress of my exchange only to be told in their own words it will be a new Generic handset "that is flashed with orange firmware" WTF..!!!!! how do they think it can be generic if they are putting their crap on it..!!!! I explained to them my invoice says Generic galaxy s3 and that is what I expect to get. At this stage I was passed on to the manager who said no phones would be available till next week and he can't guarantee if they are generic or not, even though the first bloke said they are all flashed...!!!! and he will have to investigate and get back to me......guess what no return call and I had to leave for work.

I am truly pi$#@d of with the sheer ineptitude of orange customer services and I am going to have to speak with them AGAIN tomorrow.. Aaaaahhhhhhhggggggggggg.
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Old June 16th, 2012, 02:54 AM   #16 (permalink)
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Hi, I have spent another hour of my life talking to orange today, I phoned to check on the progress of my exchange only to be told in their own words it will be a new Generic handset "that is flashed with orange firmware" WTF..!!!!! how do they think it can be generic if they are putting their crap on it..!!!! I explained to them my invoice says Generic galaxy s3 and that is what I expect to get. At this stage I was passed on to the manager who said no phones would be available till next week and he can't guarantee if they are generic or not, even though the first bloke said they are all flashed...!!!! and he will have to investigate and get back to me......guess what no return call and I had to leave for work.

I am truly pi$#@d of with the sheer ineptitude of orange customer services and I am going to have to speak with them AGAIN tomorrow.. Aaaaahhhhhhhggggggggggg.

Why do you have to wait to wait until next week, the Teck guy is spoke to said they have lots of stock of the white one and I am sitting here now waiting for the knock on the door for my new phone. And i only phoned them yesterday.

When i phoned I said I want to talk to someone in England please, so they transferred me and the guy was absolutely brill, he even phoned me back.

When you phone them on 150 go through the option where it says that your phone is broken or has a technical fault.


If I want something from Orange i am now used to phoning at least 6-8 times in a day. Sad as it is but it takes that many attempts to find someone that knows what their doing.

Keep me posted, once I have my new phone today I will let you know if it has the Update option.

Well it better has or Orange is going to get all of it back and I will go somewhere else
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Old June 16th, 2012, 05:10 AM   #17 (permalink)
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Why do you have to wait to wait until next week, the Teck guy is spoke to said they have lots of stock of the white one and I am sitting here now waiting for the knock on the door for my new phone. And i only phoned them yesterday.

When i phoned I said I want to talk to someone in England please, so they transferred me and the guy was absolutely brill, he even phoned me back.

When you phone them on 150 go through the option where it says that your phone is broken or has a technical fault.


If I want something from Orange i am now used to phoning at least 6-8 times in a day. Sad as it is but it takes that many attempts to find someone that knows what their doing.

Keep me posted, once I have my new phone today I will let you know if it has the Update option.

Well it better has or Orange is going to get all of it back and I will go somewhere else

I forgot to mention, During yesterdays call with the Manager he said if they can`t get me a true generic phone my only option would be to go to a third party ie Carphone WH or Phones 4 U and orange would keep my new upgrade contract set up so i wouldn`t loose any of my loyalty benefits (15 years worth..!!!) not sure how that would work though..
It will be interesting to see if your replacement has the missing setting and if it has Orange Firmware (which means you will have to wait ages for orange to push any firmware updates through after they have messed with them..!!)
Cheers.
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Old June 16th, 2012, 06:13 AM   #18 (permalink)
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My S3 arrived today which is on Orange, and it has the Software Update option on it.

Settings>About Device>Software Update

Strange if yours doesn't.

Does your phone show the orange sign on startup?
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Old June 16th, 2012, 06:16 AM   #19 (permalink)
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I forgot to mention, During yesterdays call with the Manager he said if they can`t get me a true generic phone my only option would be to go to a third party ie Carphone WH or Phones 4 U and orange would keep my new upgrade contract set up so i wouldn`t loose any of my loyalty benefits (15 years worth..!!!) not sure how that would work though..
It will be interesting to see if your replacement has the missing setting and if it has Orange Firmware (which means you will have to wait ages for orange to push any firmware updates through after they have messed with them..!!)
Cheers.

Just got the phone and guess what it hasnt got the Update software option, time for a very angry call to orange
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Old June 16th, 2012, 07:36 AM   #20 (permalink)
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Just got the phone and guess what it hasnt got the Update software option, time for a very angry call to orange

So i made yet another call to orange, first call i ended up shouting at the guy cause he told me not to phone if i dont know what im talking about. as..........le.

So i phoned again and was lucky enough to get through to the call center in England. I then ended up talking to a Techi level 3 who is an engineer for Orange.

He was very interested in this fault of the phone, and i am getting yet another brand new replacement on Wednesday (3rd phone).

My old one will go to him and he will try and figure it out, as he says that yes i am right the option has to be there. And yes it is a fault and you are entitled to a phone with the update option.

I feel the need for a tall drink now lol

The tech guy reckons its a bad batch of phones.

And for info, even the Generic Handsets from Orange will have the Orange startup pick, but no Bloatware. Well thats what he said anyway.

The saga continues i will keep you updated.
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Old June 16th, 2012, 07:54 AM   #21 (permalink)
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Hi Jojo, I`m really starting to think now of the offer from the upgrades manager of going to Carphone or Phones 4 U for a Guaranteed Generic phone (and keeping all my loyalty extras) i can`t see us getting an orange firmware free phone otherwise...I cant get back to him now till next week so i`ll just have to wait and see...!!!

p.s my phone i sent back didn`t have the orange logo on startup, only on restart. (a guaranteed sign that its been oranged..!!!)
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Old June 16th, 2012, 07:57 AM   #22 (permalink)
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Hi Jojo, I`m really starting to think now of the offer from the upgrades manager of going to Carphone or Phones 4 U for a Guaranteed Generic phone (and keeping all my loyalty extras) i can`t see us getting an orange firmware free phone otherwise...I cant get back to him now till next week so i`ll just have to wait and see...!!!

p.s my phone i sent back didn`t have the orange logo on startup, only on restart. (a guaranteed sign that its been oranged..!!!)

That offer just sounds to good to be true.

Have they given you a new phone yet?
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Old June 16th, 2012, 08:18 AM   #23 (permalink)
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That offer just sounds to good to be true.

Have they given you a new phone yet?

im holding back on the replacement till i can speak again with the manager who`s not in till wednesday, can`t be bothered trying to explain everything to someone new all over again..!
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Old June 16th, 2012, 08:42 AM   #24 (permalink)
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im holding back on the replacement till i can speak again with the manager who`s not in till wednesday, can`t be bothered trying to explain everything to someone new all over again..!
So they have left you without a phone??

The techi asked me to send in my phone and i asked what to do in the meantime and he said he could give me a 30 pound credit for a pay as you go phone and started laughing, well so did he.

He agreed to do the same swap as I had this morning, I give them all back and they give me a brand new phone in original packaging. So by tuesday i will have three boxes and three headsets lol, at least I can sell these on ebay lol

I truly hate orange, but i keep holding on lol what for i dont know.

Like I said keep me posted and I will keep you posted

Have a good weekend

I'm Jessica by the way
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Old June 16th, 2012, 10:15 AM   #25 (permalink)
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So they have left you without a phone??

The techi asked me to send in my phone and i asked what to do in the meantime and he said he could give me a 30 pound credit for a pay as you go phone and started laughing, well so did he.

He agreed to do the same swap as I had this morning, I give them all back and they give me a brand new phone in original packaging. So by tuesday i will have three boxes and three headsets lol, at least I can sell these on ebay lol

I truly hate orange, but i keep holding on lol what for i dont know.

Like I said keep me posted and I will keep you posted

Have a good weekend

I'm Jessica by the way
Hi, I told them not to send me another phone till i Know exactly what im getting, I can use my old phone (still decent) till i sort this mess out..

Yeah... Have a nice Orange free weekend.
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Old June 16th, 2012, 05:07 PM   #26 (permalink)
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Hi. I'm a newbie on these forums but I joined because I've just put a 10 deposit down on a blue S3 with Orange... and then I saw this thread!

I've been with Orange for years and remember having a PAYG phone that had features disabled but that was a good 6-8 years ago now. I'm coming off a roling SIM Only contract to go onto a Panther 31 Extra (24 month) so i can finally get this phone - i held off getting the S2 cos I knew this was on its way!

My current phone (now a good 4 years old!) is unlocked and was bought from CW due to this very issue of Orange messing about with handsets.

I'm seriously concerned about this software update option being disabled and I would like to know if the phone I receive has the same issue before I sign anything. Do you think the guy/gal in the shop will agree to take the phone out of the box and show me prior to me signing 2yrs of my life away.

Any thoughts?
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Old June 16th, 2012, 06:29 PM   #27 (permalink)
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Hi, I take it your getting it from an orange shop, if so they usualy have a working demo you could try, failing that you're guaranteed a Generic phone at the likes of CPW or Phones 4 U.also by mid next week we should know more.. Cheers.
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Old June 17th, 2012, 03:27 PM   #28 (permalink)
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Hi, I take it your getting it from an orange shop, if so they usualy have a working demo you could try, failing that you're guaranteed a Generic phone at the likes of CPW or Phones 4 U.also by mid next week we should know more.. Cheers.
Well i won't be going to CPW or Phones 4U because they don't appear to offer the Panther Extra plans... guess I'll just have to hope they open the box up and show me the one I'd be getting because there is zero guarantee the working demo will be the same!
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Old June 17th, 2012, 03:59 PM   #29 (permalink)
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Guys, shame to hear you are having problems.. I have seen people flashing the phone with a bone stock Samsung ROM. Apparently it doesn't require rooting.

Maybe thats an option for you guys ?
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Old June 17th, 2012, 04:07 PM   #30 (permalink)
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Guys, shame to hear you are having problems.. I have seen people flashing the phone with a bone stock Samsung ROM. Apparently it doesn't require rooting.

Maybe thats an option for you guys ?
Hi, that could be an option but only as last a resort. Cheers.
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Old June 18th, 2012, 03:51 AM   #31 (permalink)
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Hi Jojo, I`m really starting to think now of the offer from the upgrades manager of going to Carphone or Phones 4 U for a Guaranteed Generic phone (and keeping all my loyalty extras) i can`t see us getting an orange firmware free phone otherwise...I cant get back to him now till next week so i`ll just have to wait and see...!!!

p.s my phone i sent back didn`t have the orange logo on startup, only on restart. (a guaranteed sign that its been oranged..!!!)

After being with Orange for over 10 years, not once did any of there phones come to me as unbranded. This is why I have moved to CPW as this is the only way that you will receive a truly unbranded handset.
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Old June 19th, 2012, 10:52 AM   #32 (permalink)
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So they have left you without a phone??

The techi asked me to send in my phone and i asked what to do in the meantime and he said he could give me a 30 pound credit for a pay as you go phone and started laughing, well so did he.

He agreed to do the same swap as I had this morning, I give them all back and they give me a brand new phone in original packaging. So by tuesday i will have three boxes and three headsets lol, at least I can sell these on ebay lol

I truly hate orange, but i keep holding on lol what for i dont know.

Like I said keep me posted and I will keep you posted

Have a good weekend

I'm Jessica by the way


Hi There, Any News..?
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Old June 20th, 2012, 12:51 PM   #33 (permalink)
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My S3 arrived this morning from Orange.

I was initially quite surprised as on booting up, the exploding Orange symbol appeared, and I expected the usual over-the-top branding and bloatware. But there doesn't appear to be any, apart from the tiny (and useless) Orange Plus app.

Having checked, it too does not have the software update version.

I can't believe that yet again Orange are putting their own restrictions on this phone.

It must surely contravene some element of the Trade Descriptions Act. Customers are paying full price (plus) to acquire the phone on a contract, and yet they are not getting what they are paying for.

As I'm within the 14 days 'cooling off' period I will be calling Orange tonight to cancel the upgrade and return the phone. I'll go to Carphone Warehouse at the weekend to get a proper unbranded one.
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Old June 20th, 2012, 01:20 PM   #34 (permalink)
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I'm pretty sure carphone warehouse have their own firmware number, yes it's unbranded but handsets from carphone warehouse have the letters CW in the firmware version, it's phones4u that offer the proper unbranded, nothing different apart from carphone warehouse has cw in the firmware number.

This is how I understood it for the gs2 so assume it's the same for gs3
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Old June 20th, 2012, 01:46 PM   #35 (permalink)
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spoke to CPW sales today and was told the Galaxy S3 is sold straight from Samsung factory with no added Branding..
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Old June 20th, 2012, 02:41 PM   #36 (permalink)
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Well I got my phone at launch and it has the update option and only says Samsung on the start up screen
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Old June 20th, 2012, 03:41 PM   #37 (permalink)
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Well I got my phone at launch and it has the update option and only says Samsung on the start up screen
That's not really much use. It would help if you could tell us where you got the phone from and which carrier you're with.
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Old June 20th, 2012, 03:50 PM   #38 (permalink)
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spoke to CPW sales today and was told the Galaxy S3 is sold straight from Samsung factory with no added Branding..
They don't add branding but they still use a custom firmware version.

I've no idea why!
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Old June 20th, 2012, 04:18 PM   #39 (permalink)
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I've just spent over an hour on the phone with Orange.

They have agreed to send me a replacement phone and booked the courier for this Friday. However, the guy said that it would be a refurbished phone! Obviously I said that would clearly be unacceptable. But once the order had been passed to the courier, it can't be cancelled. (How on earth he thought it would be OK to send a refurbished phone I don't know.)

So, the courier will deliver the phone on Friday. The guy said I should reject it. Orange would then be notified of the rejection, and he'll be able to send me a new one on Saturday or Sunday.

Pathetic.
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Old June 20th, 2012, 04:37 PM   #40 (permalink)
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After sending my upgrade phone back due to not being Generic (as promised) I eventually got to speak with a manager who as a gesture of goodwill due to me being messed around so much with broken promises (been with orange for over 10 years) they agreed I could upgrade via CPW and orange would add on all my loyalty bonuses after.! So that is what I have done, should be the nice ending to a sorry saga.....
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Old June 21st, 2012, 02:58 PM   #41 (permalink)
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I think I'm going to try to root my S3 using CF-root. Looks quite simple.

If it works - great! If it doesn't, I'll just hand it back to Orange.
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Old June 21st, 2012, 03:37 PM   #42 (permalink)
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What do you expect the rooting will do ?

Rooting won't fix your issue, flashing a stock Rom however might, you can't just root then give it back to orange, that's just wrong.
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Old June 21st, 2012, 03:46 PM   #43 (permalink)
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What do you expect the rooting will do ?

Rooting won't fix your issue, flashing a stock Rom however might, you can't just root then give it back to orange, that's just wrong.
Well, yes, that's what I meant. I can root the phone then flash a new ROM.

It's not wrong at all! The S3 can be rooted by CF-Root 6.3. It does nothing to the guts of the phone other than allowing root access. It can also be reversed.
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Old June 21st, 2012, 04:31 PM   #44 (permalink)
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Sorry to be the obvious newbie, but what exactly is Orange, and how does it effect your GS3? Is it for all versions of GS3, or just UK/US only? Getting mine soon and reading this got me worried.
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Old June 21st, 2012, 05:04 PM   #45 (permalink)
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Well, yes, that's what I meant. I can root the phone then flash a new ROM.

It's not wrong at all! The S3 can be rooted by CF-Root 6.3. It does nothing to the guts of the phone other than allowing root access. It can also be reversed.
You haven't understood me, you don't need to root to be able to flash a rom, you can simply flash a rom without the need to root.

When I said you can't root a phone then give it back to orange that's just wrong, you took that in the wrong context.

What that sentence means is when you root your phone your also voiding your warranty, so it would be stupid to root then just give the phone back to orange, it's also morally wrong (despite your circumstances)
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Old June 21st, 2012, 05:11 PM   #46 (permalink)
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You haven't understood me, you don't need to root to be able to flash a rom, you can simply flash a rom without the need to root.

When I said you can't root a phone then give it back to orange that's just wrong, you took that in the wrong context.

What that sentence means is when you root your phone your also voiding your warranty, so it would be stupid to root then just give the phone back to orange, it's also morally wrong (despite your circumstances)
If you can root a phone.....you can also unroot it. From that point he can return it if he chooses. Dont worry about what he does and stop crying.
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Old June 21st, 2012, 05:13 PM   #47 (permalink)
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Sorry to be the obvious newbie, but what exactly is Orange, and how does it effect your GS3? Is it for all versions of GS3, or just UK/US only? Getting mine soon and reading this got me worried.
Orange is a UK carrier, like Verizon or Sprint.
They have been well known for putting custom firmware versions on the phone in the past. In this case they've disabled the software update option in phone settings.
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Old June 21st, 2012, 05:32 PM   #48 (permalink)
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If you can root a phone.....you can also unroot it. From that point he can return it if he chooses. Dont worry about what he does and stop crying.
I'm not crying, just get frustrated when people don't understand
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Old June 22nd, 2012, 01:07 AM   #49 (permalink)
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I am on Orange too and have no software update option. Is this a big problem or can it be fixed easily? Ie Flash a different ROM like mentioned above? Will that then allow me to do OTA updates?

Please excuse me Im new to Android and don't have a clue
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Old June 22nd, 2012, 04:03 AM   #50 (permalink)
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sounds like Orange want to prevent OTA and Kies updates so that they can get the latest OS firmware, test. fill with their own bloatware and then release on all unsuspecting Orange customers, that are unaware of the plan by Google to allow all Android users to be able to update as soon as a new release of OS was available without intervention from the mobile phone companies.

The problem with this plan is that Orange customers may not get the latest updates until a good 3 - 4 months after the fact.
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