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Old June 21st, 2012, 06:34 AM   #1 (permalink)
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well, got my s3 last friday and this morning i somehow cracked the screen. dont know how i did it but i know it wasnt dropped. i am waiting to hear if it is covered by bank insurance as i didnt take any out with tmobile (yes, i know, STUPID STUPID STUPID). anyway if it turns out that im not covered does anyone know of any places in the uk that can replace the screen.

ric

(now let the laughing begin)

but didnt think the screen would be that fragile. something for others to beware off

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Old June 21st, 2012, 07:16 AM   #2 (permalink)
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Oh, that's really unlucky. My sympathies...
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Old June 21st, 2012, 07:24 AM   #3 (permalink)
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If there has been no impact, it could possibly be a manufacturing defect. I dont want to get your hopes up but before a repair shop voids your warranty, definitely talk to Samsung support first
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Old June 21st, 2012, 10:49 AM   #4 (permalink)
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Bloke at work had his delivered, the seal on the box had been broken, and the screen on the phone was cracked too!
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Old June 21st, 2012, 12:16 PM   #5 (permalink)
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When I did it to my s2 last year it was about 250 quid. Might be more as screen on these is bigger and better.
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Old June 21st, 2012, 12:16 PM   #6 (permalink)
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i thought gorilla glass was suppose to be so strong?? what happened?
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Old June 21st, 2012, 02:33 PM   #7 (permalink)
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dont know how i did it. went to put the phone on silent before i went to my bed after nightshift and noticed it. not happy
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Old June 21st, 2012, 04:16 PM   #8 (permalink)
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Could it have resulted from an impact at work?
If it cracked this fast and it didn't recieve any impacts however it could very well be a production flaw and it should be covered. Small tip: Always put the phone in your trousers with the screen facing your leg, so no pointy objects can reach the screen.

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i thought gorilla glass was suppose to be so strong?? what happened?
While the gorilla glass itself is quite strong the screens underneath are still quite fragile. The gorilla glass is just added to prevent scratching.
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Old June 21st, 2012, 04:38 PM   #9 (permalink)
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The gorilla glass is essentially the digitiser. The thing that translated touch into input. Without it, the phone would not be "touch screen".

Its important to distinguish what the screen is and what the digitiser is. The screen is visual only. If cracked, there would be colour leak all over.

The digitiser is glass and sits a mm above the screen. A crack would not effect operation of touch input or be much of a visual impairment.

On most devices, these parts can be bought separately but I'm not sure here. Looks like the whole front.


So which is cracked?
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Old June 22nd, 2012, 03:19 AM   #10 (permalink)
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According to this guy who's taken the S3 apart, the whole front part of the phone is sandwiched together using strong adhesive. Meaning, that if you break the screen you're going to have a hell of a job replacing it... probably easier to replace the whole phone.
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Old June 22nd, 2012, 05:26 AM   #11 (permalink)
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i thought gorilla glass was suppose to be so strong?? what happened?
The Gorilla glass is very hard to resist scratches which mean it is brittle and WILL break. The other choice is to make it soft where it will scratch but will bend instead of breaking under impact

The phone is just out and it would be a while before people had parts to fix and even if they did the cost would likely mean just replacing the phone.
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Old June 22nd, 2012, 03:25 PM   #12 (permalink)
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Originally Posted by chillibean View Post
When I did it to my s2 last year it was about 250 quid. Might be more as screen on these is bigger and better.
HOW MUCH......
i cracked my screen on my S2 and the carphone warehouse charged me £79.99 to repair it,
gave me an excusee to buy an S3 and give the S2 to my missus.

all my other phones have been dropped with no problem but with this gorilla glass, the slightest knock seems to crack it
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Old June 24th, 2012, 03:05 PM   #13 (permalink)
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sorry i havnt got back sooner. the screen underneath seems ok (no pixalisation or anything amiss) i think i may have damaged the screen in my pocket on the way home. there does seem to be a bit of impact damage but that could be from pressing something into the screen. didnt take out insurance with tmobile because i am covered for two phones with my bank. have already been onto them. £30 excess on the phone to get it fixed so not too bad. on another point does anyone know where the alarm clock is lol

ric
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Old June 24th, 2012, 04:13 PM   #14 (permalink)
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Quote:
Originally Posted by greggebhardt View Post
The Gorilla glass is very hard to resist scratches which mean it is brittle and WILL break. The other choice is to make it soft where it will scratch but will bend instead of breaking under impact

The phone is just out and it would be a while before people had parts to fix and even if they did the cost would likely mean just replacing the phone.
No its strong against impacts as well.

How tough is Corning® Gorilla® Glass 2? Corning puts it to the test. - YouTube

I think the reason it breaks is because it's restrained by the phone, the glass has no means of flexing to absorb any impacts and thus it breaks....that's my theory anyway.
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Old June 24th, 2012, 06:11 PM   #15 (permalink)
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Seems like it would have to be a manufaturing defect unless you really hit it hard with something...

Samsung Galaxy S3 vs. Apple iPhone 4S - Knife Screen Scratch Test - YouTube

this guy barely scratches at the iphone, but tries to murder the GS3 and it ends up fine.

Also ignore any vids from user course1337 as he uses the same broken phone in every one of his "test" videos and conveniently moves the camera away so you cant see the switch (must be another ifan bothered by the GS3 with GG2)
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Old August 4th, 2012, 12:27 PM   #16 (permalink)
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My daughter's screen broke. The touch works fine so do I just have to r eplace the glass?
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Old August 4th, 2012, 05:43 PM   #17 (permalink)
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I had mine for 24hrs and went to buy a case at Wal-Mart. Of course they didn't have any. Went to the bathroom on my way out and had no pockets so I stuck the phone under my armpit. Sure enough it fell out slid down my leg as I tried to stop out but shattered anyways. Screen is very fragile. Like the original EVO (tons of broken screens), do not drop it. I have a otterbox defender on my replacement.

My S2 has fallen out of my suv several times with no problems
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Old August 5th, 2012, 11:35 AM   #18 (permalink)
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Hey folks just thought you'd like to know that the display on the Galaxy S III DOES NOT spontaneously fracture on its own. The ONLY way the display will fracture is if a USER does something to cause the display to fracture. There is no mystery here. Period. End of discussion. Learn to use and care for your device responsibly. If the display breaks, guess what, YOU broke it.
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Old August 5th, 2012, 11:50 AM   #19 (permalink)
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Idk how some people's screens break without any physical malpractice... I dropping


I've had my S3 since beginning of July and the screen is still perfectly clean and clear (except one tiny minute little scratch but that's due to me not getting a screen protector). Anyway to the op I hope Samsung is able to help you out because it sure seems like a manufacturer defect. My regards!
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Old August 5th, 2012, 01:27 PM   #20 (permalink)
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Hey folks just thought you'd like to know that the display on the Galaxy S III DOES NOT spontaneously fracture on its own. The ONLY way the display will fracture is if a USER does something to cause the display to fracture. There is no mystery here. Period. End of discussion. Learn to use and care for your device responsibly. If the display breaks, guess what, YOU broke it.
Thanks captain obvious. No one is saying otherwise but it would be good for people not to be lured into false sense of security with the gorilla glass deal. Some phones crack way easier than others and this is just an exchange of information so people know what they are dealing with. Everyone does not carry their phone around like a loaf of bread and even some that do still have a clumsy moment.

My wife stepped in an ant bed today before getting in her car. They didn't start biting until she was in the car. As she rushed to get out her phone fell 2ft to the ground and cracked. I'm sure many people have had their phone fall out of the car without breaking. No one is asking for free replacements or complaining about the phone. Just relaying info.

And fwiw you can't say for sure that an s3 couldn't have a defect and break on its own. Has happened to phones before.
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Old August 6th, 2012, 02:07 PM   #21 (permalink)
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I would say that barring data on every device sold, it is entirely possible for a screen to crack without any impact. Not likely, but certainly within possibility. Though not gorilla glass, I had a screen on an old Canon camera crack while sitting on top of a TV in a hotel room. It was perfect when it was put down and severely cracked several hours later. Not touched or moved between the 2 events. Good luck OP getting resolution to your issue!
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Old August 6th, 2012, 02:40 PM   #22 (permalink)
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Thanks captain obvious. No one is saying otherwise but it would be good for people not to be lured into false sense of security with the gorilla glass deal. Some phones crack way easier than others and this is just an exchange of information so people know what they are dealing with.
false sense of security?

i would take it as being irresponsible to think having gorilla glass is license to be careless.

apple has sold their porcelain iphones to 10 of millions of people. its even more fragile than any android phone including the s3.

you buy a case, you get insurance, and overall you just need to be more careful with your device.
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Old August 6th, 2012, 02:40 PM   #23 (permalink)
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i thought gorilla glass was suppose to be so strong?? what happened?
it may be a gorilla but its still glass.
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Old August 6th, 2012, 03:12 PM   #24 (permalink)
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false sense of security?

i would take it as being irresponsible to think having gorilla glass is license to be careless.

apple has sold their porcelain iphones to 10 of millions of people. its even more fragile than any android phone including the s3.
I'm not sure if that is true. Somebody has posted a drop test on youtube of an S3 vs iphone and the iphone came out of it much better. I think I have heard as well that if your iphone gets broken that Apple will swap it out for a not unreasonable price.


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false sense of security?
you buy a case, you get insurance, and overall you just need to be more careful with your device.
I agree with this. I have just bought an S3 and love the phone. I will buy a decent case and make sure I look after it.
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Old August 6th, 2012, 04:51 PM   #25 (permalink)
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I'm not sure if that is true. Somebody has posted a drop test on youtube of an S3 vs iphone and the iphone came out of it much better. I think I have heard as well that if your iphone gets broken that Apple will swap it out for a not unreasonable price..
there's a video of a women doing all sorts of stuff to an s3 and it comes out working and without a scratch as well as videos with iphones get totally trashed.

in fact here they are:

success
Samsung Galaxy S3 torture test - YouTube

fail
iPhone 4s Drop Test - YouTube

fail
Drop Test: Samsung Galaxy S3 - YouTube

i dont even look at those drop tests anymore because it makes no sense that in one video a phone comes out just fine and in another video the gets trashed while going through the same test. android will replace your broken phone as well.

bottomline, take care your stuff or its gonna get broken.
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Old August 6th, 2012, 06:26 PM   #26 (permalink)
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false sense of security?

i would take it as being irresponsible to think having gorilla glass is license to be careless.

apple has sold their porcelain iphones to 10 of millions of people. its even more fragile than any android phone including the s3.

you buy a case, you get insurance, and overall you just need to be more careful with your device.
Yeah, false sense off security relative to other phones they have had. The original evo had tons of broken screens. It was about epidemic. The 3d had relatively fewand was much more crack resistant.

I'll repeat, the purpose of this information is so that people will know what their phone can withstand so they can make an educated decision on whether or not to buy a case or even get the phone. Everybody's phone is not a holy grail some people lIke a phone to be able to take some abuse so stop being so defensive. It's just an exchange of information.
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Old August 16th, 2012, 04:47 PM   #27 (permalink)
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I broke mine last night. I called Samsung 1-877-392-4252. They were very nice and helped me get my screen replaced. I did have to pay $178.00 (they will email you a UPS shipping label so it wont cost for shipping) to get it repaired but that was a lot cheaper than my local repair store that wanted between 275-320.00 to do the same repair and the repair is done by Samsung.. I would suggest if you can afford it (And its a lot cheaper than replacing your phone) to call them and get a replacement sceduled. Hope this helps.
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Old August 16th, 2012, 07:37 PM   #28 (permalink)
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Yeah, false sense off security relative to other phones they have had. The original evo had tons of broken screens. It was about epidemic. The 3d had relatively fewand was much more crack resistant.

I'll repeat, the purpose of this information is so that people will know what their phone can withstand so they can make an educated decision on whether or not to buy a case or even get the phone. Everybody's phone is not a holy grail some people lIke a phone to be able to take some abuse so stop being so defensive. It's just an exchange of information.
Not being defensive at all.

I've seen that the s3 doesn't do well when abused and I'm still gonna get the phone because other than not being able to be a cluts with it the phone is frikin awesome.
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Old August 16th, 2012, 08:19 PM   #29 (permalink)
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Not being defensive at all.

I've seen that the s3 doesn't do well when abused and I'm still gonna get the phone because other than not being able to be a cluts with it the phone is frikin awesome.
I did get the S3 and you're right - it is just totally awesome.

Thinking of getting an OtterBox Defender to cradle it.
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Old August 19th, 2012, 12:05 AM   #30 (permalink)
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I broke mine last night. I called Samsung 1-877-392-4252. They were very nice and helped me get my screen replaced. I did have to pay $178.00 (they will email you a UPS shipping label so it wont cost for shipping) to get it repaired but that was a lot cheaper than my local repair store that wanted between 275-320.00 to do the same repair and the repair is done by Samsung.. I would suggest if you can afford it (And its a lot cheaper than replacing your phone) to call them and get a replacement sceduled. Hope this helps.
Who in their right mind would pay 178 dollars for this? I'm sorry but these companies only abuse us like this because we LET them.

There is not more than 40 dollars worth of cheap, shitty, Chinese-made components in ALL of these phones (iPhone included), yet we're convinced we need to pay upwards of 300 dollars for a new one every time even a SINGLE component breaks. The screen is not worth more than a few dollars. Stand up to this sh*t people. Apple is treating their iPhone customers with broken screens ten times better than Verizon or Samsung.

The next big thing? More like the next broken thing. I tried using the S-beam for the first time. It simply wasn't working, when we bumped the backs of our phones together my phone slipped out of my hand and landed face down in the parking lot from 3 feet off the ground. A fall my Droid X would have taken without a scratch.
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Old September 1st, 2012, 06:59 PM   #31 (permalink)
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Just dropped mine off my desk....screen is cracked and it won't work. I can barely make out any images and some distorted colors.

Anyone found any more options to repair?

Luckily, I still have my RAZR and I have that to use (a phone I dropped at least 10 times without a scratch or crack).
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Old September 1st, 2012, 07:38 PM   #32 (permalink)
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Just dropped mine off my desk....screen is cracked and it won't work. I can barely make out any images and some distorted colors.

Anyone found any more options to repair?

Luckily, I still have my RAZR and I have that to use (a phone I dropped at least 10 times without a scratch or crack).
hope you have insurance. as the screens are super hd amoled and use a premium glass it will cost a fortune
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Old September 3rd, 2012, 02:52 PM   #33 (permalink)
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Just noticed mine has a 1/4 inch perfect line, can't tell if it's a scratch or a crack. Never been dropped, wasn't there a few hours ago. Baffled to say the least.

Phone is kept on its own in my pocket (screen facing my leg) same as I've always done with previous phones. If its not a defect then it's paranormal activity of some sort.
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Old November 14th, 2012, 08:33 AM   #34 (permalink)
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Default Galaxy S3 is a joke

This Galaxy S3 is a joke. Right after purchase, the phone slide from the pocket of my tennis shorts while watching a tennis match. I was sitting, and it fell from perhaps about 1.5 feet above the concrete ground ("corner drop"): screen gone. Basically, this phone cannot be used without a case. However, with the case it is horrendous. Cost to replace the screen? $300.
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Old November 14th, 2012, 10:47 AM   #35 (permalink)
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That sucks, man. Sorry it happened to you.
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Old November 14th, 2012, 11:13 AM   #36 (permalink)
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Device(s): Kyocera Domino, Freeform II, Freeform III, LG Connect, LG Motion, Samsung Galaxy S III, OnePlus ONE
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Originally Posted by THE W View Post
Not being defensive at all.

I've seen that the s3 doesn't do well when abused and I'm still gonna get the phone because other than not being able to be a cluts with it the phone is frikin awesome.
I never did get this phone haha. Better phones on the horizon due to the merger.
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