Go Back   Android Forums > Android Phones > Samsung Galaxy S3

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

Like Tree1Likes
  • 1 Post By Eggtastic

test: Reply
 
LinkBack Thread Tools
Old August 6th, 2012, 01:52 PM   #1 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default Sprint GS3 Screen Replacement Options

So that didn't take very long, dropped the phone and the screen shattered on one edge and then cracked down the middle. Very discouraging (first phone I'll have to try to get repaired ever). What are my options?

I called Isurion and they said I'd just have to get a new replacement phone for the $150 deductible (ugh). Two Sprint stores said they don't do it (double ugh) and one referred me to a place that replaces screens . . . for $250 (triple ugh). One other Sprint store said they did replacements, but didn't have any replacement screens in stock, and said if I had isurion insurance they'd replace the screen for free. But I get the feeling they may not have known what they were talking about.

Any thoughts? I'd prefer to avoid $150, but that looks like my best option at this point

bupolo is offline  
Reply With Quote
sponsored links
Old August 6th, 2012, 09:15 PM   #2 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default

Bumpsies, any assistance would be greatly appreciated!
bupolo is offline  
Reply With Quote
Old August 7th, 2012, 10:17 AM   #3 (permalink)
Junior Member
 
Join Date: Jul 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default

if the assurion is easy, do it. I dropped mine and ended up sending it to samsung. they replaced the screen and the lcd for 179 -- got it back in 5 days.
omoanya is offline  
Reply With Quote
The Following User Says Thank You to omoanya For This Useful Post:
bupolo (August 8th, 2012)
Old August 7th, 2012, 01:48 PM   #4 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default

When I spoke with a local Sprint store they suggested I could get a new screen for between $50-$80 at the local place that ended up quoting me $250. Is this a situation where the demand simply is not high enough yet? Will screen replacement costs be going down substantially any time in the near future?
bupolo is offline  
Reply With Quote
Old August 9th, 2012, 12:57 PM   #5 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default

Any thoughts anyone? It looks like current GS3 replacement screen/digitizers are approximately $250 online, while iPhone 4S replacement screens are currently selling at $50.
bupolo is offline  
Reply With Quote
Old August 9th, 2012, 01:42 PM   #6 (permalink)
Junior Member
 
Join Date: Jul 2012
Posts: 32
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 6 Times in 5 Posts
Default

Quote:
Originally Posted by bupolo View Post
Any thoughts anyone? It looks like current GS3 replacement screen/digitizers are approximately $250 online, while iPhone 4S replacement screens are currently selling at $50.
call samsung customer service and have them fix it. $179 covers everything (repair, 2nd day air shipping back to you), all you pay is the box and wrap fee by ups to ship it out (cost me like $3.50)

best part is its your phone, not a refurbished that insurance companies might issue. i shipped mine out yesterday and its already in texas as we speak (im from nj).

it sucks, but it looks like your best bet is through samsung, who will use quality parts, and it will be fixed by professionals. buying a screen and trying to fix it yourself, you might run into problems.

if i went through insurance through AT&T (which i didn't opt for), it would have been 10$ a month on my bill PLUS $200 deductible and filing for that is a pain in the pass process from what I have heard.

just pull the trigger with samsung, invest in a case while you wait, and as i said in another post... death grip your phone from now on. good luck!
bupolo likes this.
Eggtastic is offline  
Reply With Quote
The Following User Says Thank You to Eggtastic For This Useful Post:
bupolo (August 9th, 2012)
Old August 9th, 2012, 03:28 PM   #7 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default

Quote:
Originally Posted by Eggtastic View Post
call samsung customer service and have them fix it. $179 covers everything (repair, 2nd day air shipping back to you), all you pay is the box and wrap fee by ups to ship it out (cost me like $3.50)

best part is its your phone, not a refurbished that insurance companies might issue. i shipped mine out yesterday and its already in texas as we speak (im from nj).

it sucks, but it looks like your best bet is through samsung, who will use quality parts, and it will be fixed by professionals. buying a screen and trying to fix it yourself, you might run into problems.

if i went through insurance through AT&T (which i didn't opt for), it would have been 10$ a month on my bill PLUS $200 deductible and filing for that is a pain in the pass process from what I have heard.

just pull the trigger with samsung, invest in a case while you wait, and as i said in another post... death grip your phone from now on. good luck!
Thanks! I'm kind of sitting on it as we speak, as the phone still functions, and with the slim case I now have on it all I can see is the small shattering crack around the top left of the screen, and then the crack that goes down about half way on the left part of the screen.

I look at it and am reminded of the Native American practice of putting into each piece of art (garments, rugs, paintings, sculptures) an imperfection, as attempting to be perfect is god-like and unattainable. Having the cracked screen makes me worry about my phone less, which is nice because other than the crack the phone is fantastic.

I agree that I'd like to keep my phone rather than get a new one, as this phone is great, no substantial problems thus far.
bupolo is offline  
Reply With Quote
Old August 24th, 2012, 02:27 PM   #8 (permalink)
Member
Thread Author (OP)
 
Join Date: Nov 2010
Location: Los Angeles
Gender: Male
Posts: 277
 
Device(s): Samsung GS3 Sprint - Unrooted
Carrier: Sprint

Thanks: 246
Thanked 39 Times in 30 Posts
Default

Guys, if the crack on my screen is purely superficial and the touch/responsiveness/etc is otherwise working fine, can I just purchase a new screen online and replace it?

Something like this: Replacement Screen Glass Lens for Samsung Galaxy SIII S 3 i9300 Pebble Blue | eBay

It looks like you need specialized tools to put this on, would I be able to take this to a repair shop and have them install it?
bupolo is offline  
Reply With Quote
Old August 24th, 2012, 02:31 PM   #9 (permalink)
Senior Member
 
Join Date: Jul 2012
Location: Virginia Beach, VA USA
Gender: Male
Posts: 677
 
Device(s): Droid X, HTC Thunderbolt, Samsung Galaxy S3
Carrier: Verizon

Thanks: 12
Thanked 70 Times in 62 Posts
Default

Any type of scratch removing kits for car windows and such will also work on the screen. You can try that if it's a minor scratch.
davidmanvell is offline  
Reply With Quote
Reply

Buy the Samsung Galaxy S III
Sign up for instant notification when the Samsung Galaxy S III goes on sale!
Samsung Galaxy S III

  The Samsung Galaxy S3 is the company's flagship device of 2012. As one of the most anticipated devices of the year, this device is the first to come with a Exynos 4 Quad processor. It also has Android 4.0, a 4.8-inch 720p Super AMOLED ... Read More



Go Back   Android Forums > Android Phones > Samsung Galaxy S3
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:32 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.