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Old October 25th, 2012, 07:24 AM   #1 (permalink)
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Default Access to the software update services is provided to users in the order in which they request it

I am on Vodafone and when i try to get the update using settings/about device/software update/update i keep getting the message below.

Access to the software update services is provided to users in the order in which they request it, Try again later.

I have tried several times over the last couple of days (JB was released for this phone yesterday)

Why am i seeing this message ?

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Old October 25th, 2012, 07:43 AM   #2 (permalink)
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Quote:
Originally Posted by Max_Headroom View Post
I am on Vodafone and when i try to get the update using settings/about device/software update/update i keep getting the message below.

Access to the software update services is provided to users in the order in which they request it, Try again later.

I have tried several times over the last couple of days (JB was released for this phone yesterday)

Why am i seeing this message ?
Same here, think server must be busy busy.
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Old October 25th, 2012, 11:53 AM   #3 (permalink)
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I've been seeing this message for the last 24 hours as well, starting to wonder if something is broken their side. I know I could try Kies but last time I used Kies to update something it bricked my galaxy tab! I'm gonna leave it a few days and see what happens.
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Old October 25th, 2012, 12:01 PM   #4 (permalink)
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My phone kept saying the same but eventually updated today, just be patient and keep trying and resist using kies
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Old October 25th, 2012, 12:20 PM   #5 (permalink)
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Just means they are rolling it out in order and you are in queue to get it when they get around to you.
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Old October 25th, 2012, 07:19 PM   #6 (permalink)
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I got the same message and used kies to update with usb cable, I now have jelly bean.
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Old October 26th, 2012, 05:08 AM   #7 (permalink)
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I was getting that message for a couple of days...got bored of waiting and used Kies to update instead.
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Old October 26th, 2012, 11:09 AM   #8 (permalink)
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So did I miss something?

Is this like getting access to a Club - you have to know the right people?

Where was I supposed to request an update? I would have thought everyone who paid for an S3 would be entitled to all updates - without having make a special request
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Old October 26th, 2012, 11:14 AM   #9 (permalink)
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At least you are getting a response. When I check for the update it tells me there isn't one available. Kies tells me it can't update my phone either.

Unlocked/unbranded UK. Any ideas?
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Old October 26th, 2012, 11:42 AM   #10 (permalink)
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Quote:
Originally Posted by davidmanvell View Post
Just means they are rolling it out in order and you are in queue to get it when they get around to you.
Thanks Dave,
if i stop going through the (what would seem) pointless searching for update will i one day in the not too distant future unlock my phone and find a notification telling me that my phone is able to get it ?
(like an update for an app)
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Old October 26th, 2012, 11:52 AM   #11 (permalink)
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Is there somewhere we were supposed to have requested updates, or are our repeated and futile attempts to use the updater enough to indicate we want to update?


I have to say that despite the rubbish service you get from Samsung, I still prefer my S3 compared with an iPhone5 - mainly because I don't like the iPhone5.
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Old October 26th, 2012, 03:35 PM   #12 (permalink)
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Default Unbranded/Unlocked S3 - Jelly bean

I have an unbranded/unlocked S3. I've been searching forums for weeks for an answer to the Jelly Bean debacle. It's not been rooted.

One thing that sticks out is the incredibly annoying phrase "Use Kies" it's almost as annoying as some spotty twerp with a foreign accent telling you to restart your pc/sky box/virginmedia whatever..... to cure all ills - some of us cannot get keis to recognize the phone or connect to it.

Kies only works when it feels like it, and with my phone it stopped working after the last Kies update so is as useful as tits on a bull.

Can someone please answer (without guessing or leaving more stages/parts missing than an Argos wardrobe)......

I'm getting the Access to the software update service message malarkey, have been for 3 days now........
1. Do you get a message informing you are now top of the que.
2. If not do you keep trying (as i have) and finally get lucky.

I paid well over 500 for a phone that is fantastic but feel peeved by the tacky/ firmware roll out.

Slightly peeved is an understatement.

Hi to everyone lol
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Old October 27th, 2012, 04:58 AM   #13 (permalink)
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You have summed up my feelings perfectly.

Hope someone answers soon.
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Old October 27th, 2012, 05:17 AM   #14 (permalink)
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I have just registered to that forum to share with you my same frustration.
I have been now waiting for 3 or 4 days ... and still the same message "in the order in which they request it ... ".

I have too an unbranded S3 and am using the 3 mobile network and will NOT use Kies neither given all collateral risks.

I keep trying and will post a message here at the second Jelly Bean will be made available for my phone (please do the same)

I don't know if it is worth mentioning but I received a notification for the update 4 days ago but as I was at work and not connected to a WiFi network, I postponed the update ... maybe my mistake ?
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Old October 27th, 2012, 06:19 AM   #15 (permalink)
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I got fed up of waiting and in the end just installed Kies (I'd taken it off because it's a CPU and memory hog) and did the update from there. It doesn't feel like a nice process, there's a couple of stages where the dialogs don't indicate anything is happening (and either does the phone) but it actually is.

However it worked and I'm not running JB. For those who are waiting for the OTA I'd say don't get too bothered about it. I was doing exactly that before because of that stupid access/order message, but now having JB I can't really see the big deal. It doesn't seem that much faster, it was lightening quick before and is still and beyond Google Now there doesn't seem to be much more, unless I've missed something.

Btw I have a Nexus 7 as well so know what JB is like. It's just the SGS3 running Apex launcher was so good before the whole project butter effect doesn't make that much of a difference.
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Old October 27th, 2012, 07:23 AM   #16 (permalink)
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Quote:
Originally Posted by grap17 View Post

I keep trying and will post a message here at the second Jelly Bean will be made available for my phone (please do the same)
I will do the same.

-------------------------

Can someone answer this simple question bearing in mind I have had no notification that i can get JB OTA (i will not be using Kies again)

When it becomes available for my phone will i get a notification and what does it say ?

(if i never press UPDATE again i will be a happy man)
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Old October 27th, 2012, 07:27 AM   #17 (permalink)
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The Software Update app is listed in Settings/Applications manager/All. Check to see if it has been disabled.
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Old October 27th, 2012, 07:58 AM   #18 (permalink)
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Quote:
Originally Posted by kmf View Post
The Software Update app is listed in Settings/Applications manager/All. Check to see if it has been disabled.
I have two Software Updates listed.

1] A green box with a arrow pointing up from the bottom right corner.

2] Two arrows coloured grey and green pointing in opposite directions.

Should i have any other's ?
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Old October 27th, 2012, 08:50 AM   #19 (permalink)
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When update android my device galaxy s3 middle east
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Old October 27th, 2012, 09:34 AM   #20 (permalink)
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Quote:
Originally Posted by Max_Headroom View Post
I have two Software Updates listed.

1] A green box with a arrow pointing up from the bottom right corner.

2] Two arrows coloured grey and green pointing in opposite directions.

Should i have any other's ?
Ive got no 1(green box & arrow). Also have a capital 'N' as a notification above the green box. Anyone have a clue what the N means. I'm also UK unbranded, unlocked and constantly getting the "No Update Available" when i check.
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Old October 27th, 2012, 03:06 PM   #21 (permalink)
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Updates are being rolled out via operators first, so any unlocked / unbranded handsets will get it last. It's being rolled out (note the term - don't get uptight that you haven't got it just yet) from yesterday.
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Old October 27th, 2012, 03:07 PM   #22 (permalink)
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Samsung Galaxy S3 Jelly Bean update now available for unlocked phones - Pocket-lint
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Old October 28th, 2012, 04:20 AM   #23 (permalink)
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Not for all unlocked Galaxy S3 as I still got this same message :-(
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Old October 28th, 2012, 06:11 AM   #24 (permalink)
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Quote:
Originally Posted by soulghost View Post
Ive got no 1(green box & arrow). Also have a capital 'N' as a notification above the green box. Anyone have a clue what the N means. I'm also UK unbranded, unlocked and constantly getting the "No Update Available" when i check.
This is what's showing on mine.

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Old October 29th, 2012, 06:15 AM   #25 (permalink)
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Update.

Tried the usual futile update check and the phone started the download, there was no update notification and my advice to all other Vodafone users is make sure your phone is charged up all the time as clicking "not now" because you have a flat battery might result in you not getting the option the next time you check as has been reported here,

The download is 284.36 MB.

I will let everyone know how it goes later.
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Old October 29th, 2012, 08:34 AM   #26 (permalink)
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Hi, the download was also about to start but being away from home and not connected to a wifi network I postponed the update...
Will try again later tonight but feel very optimistic this time
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Old October 29th, 2012, 08:51 AM   #27 (permalink)
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Update 2 -

The download and install was problem free and i am now enjoying google now which to be honest was the only think that i was interested in.

As for speed and smoothness i haven't noticed any difference.

If you have any questions feel free to ask.
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Old October 29th, 2012, 03:50 PM   #28 (permalink)
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Default Jelly Bean at Last

Hi all - Update.

Managed to update to Jelly Bean this morning after almost a week of trying. I recieved no update notification, I just give it another try after umpteen unsuccessful attempts and it started to download. A little slow, but went without a hitch.

Gonna uninstall Kies - waste of space (don't take my word as gospel, for some Kies does as it should, I am just not one of those fortunate ones).

So back to being a happy bunny - though if Samsung rang me up for a customer survey the expletive "Hope your next sh*t is a pineapple" would be right up there.
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Old October 29th, 2012, 04:46 PM   #29 (permalink)
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Too late for me
I just came back home and wanted to eventually upgrade my OS to jelly bean but ....
having postponed the upgrade this afternoon and seen a failed download, and Samsung being Samsung I am a back to that famous message....
I guess I have now to wait one extra week minimum...
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Old October 29th, 2012, 06:16 PM   #30 (permalink)
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Quote:
Originally Posted by grap17 View Post
I am a back to that famous message....
I guess I have now to wait one extra week minimum...
Dont let it bother you it really is not that big a deal believe me.
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Old October 30th, 2012, 07:46 AM   #31 (permalink)
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Quote:
Originally Posted by Max_Headroom View Post
Dont let it bother you it really is not that big a deal believe me.
Thank you Max.

Actually, once at work, today, the update was proposed to me again via 3G
I was reluctant to download this update using 3G instead of WiFi as I heard that the file could be incomplete. That said I thought I had spent enough time on this and decided to do it in 3G it worked perfectly and am eventually using JB !
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Old October 30th, 2012, 12:43 PM   #32 (permalink)
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The more i use google now the more impressed i am with it, as for the rest of JB i still haven't noticed any major changes.
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Old October 30th, 2012, 04:22 PM   #33 (permalink)
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After a week of waiting. I got it this afternoon.

UK ee customer.
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Old November 4th, 2012, 07:11 AM   #34 (permalink)
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Default factory reset !!!?

guys please reply with confirmation, does it reset the s3 to factory reset and delete all stuff from the mobile or it just update the software to the 'JB' ?!
and another thing .. does this new JB support the 'screen split' multi-tasking option ?!
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Old November 4th, 2012, 07:42 AM   #35 (permalink)
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Quote:
Originally Posted by batout View Post
guys please reply with confirmation, does it reset the s3 to factory reset and delete all stuff from the mobile or it just update the software to the 'JB' ?!
and another thing .. does this new JB support the 'screen split' multi-tasking option ?!
I can confirm it does not reset to factory settings, my phone is exactly as it was when using ICS but now it has the JB goodies.

TBH i haven't noticed any difference in speed and smoothness but it was definitely worth the wait for Google now, it is brilliant.

As for screen split i don't think i have ever used it, if you explain how to i will gladly check for you.
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Old December 12th, 2013, 02:56 PM   #36 (permalink)
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I tried updating through kies and did it successfully. The process took around 5 hrs at a 40-45 KBs per second downloading speed but there is no change in the software version. The phone is still in old 4.1.2.
How did you get 4.3?
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Old January 29th, 2014, 01:01 PM   #37 (permalink)
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I get the same message, sometimes wonder if the new JB update will be a good or bad thing, might just be better not updating.

On that point, say I was to check again and be successful, is there an option to just cancel, or once you click on check for software updates and there is one then you just have to let it update?
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