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Old November 29th, 2012, 08:24 AM   #1 (permalink)
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Default com.google.process.gapps stopped and play store won't open

Ok so I have been through loads of threads already and tried the steps there, before anyone pulls me up for not searching the forum.

So I get the
Quote:
Unfortunately, the process com.google.process.gapps has stopped
message. I try to open the play store and the play store opens the window then immediately shuts down.

This is what I have tried already.

1. Removed my google account and then addedit again and restarted

2. Gone to manage applications, clear cache and data & force stop on all google apps. Removed my google account. Retarted. Opened play store, which then prompted for a google email and password. Hit Next. I get Unfortunately, the process com.google.process.gapps has stopped, play store closes, and every time I open it it shuts again.

My phone is not rooted. It's only about 3 weeks old. I'm seriously ****** off with it. I just made the move from iPhone to Android and bittering regretting it now. On the verge of selling it and getting an iPhone 5.

If anyone can help ease my frustration and pain with this issue and help me love Android again I'd be very grateful.

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Old November 29th, 2012, 08:32 AM   #2 (permalink)
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Your options are either Factory Resetting the device, which will delete all of your data...or side loading the Gapps store again since it could be within there.

Your easiest route would be just to factory reset though.
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Old November 29th, 2012, 08:33 AM   #3 (permalink)
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Originally Posted by Digital Controller View Post
Your options are either Factory Resetting the device, which will delete all of your data...or side loading the Gapps store again since it could be within there.

Your easiest route would be just to factory reset though.
What does side loading mean?
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Old November 29th, 2012, 08:38 AM   #4 (permalink)
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Welcome to the forum.

It may be worth uninstalling updates for Google play store and then clearing data again and reboot your phone.
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Old November 29th, 2012, 08:39 AM   #5 (permalink)
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Quote:
Originally Posted by nicolanicola View Post
What does side loading mean?
Installing an app using a downloaded .apk
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Old November 29th, 2012, 08:40 AM   #6 (permalink)
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Originally Posted by Shotgun84 View Post
Welcome to the forum.

It may be worth uninstalling updates for Google play store and then clearing data again and reboot your phone.
Thank you.

There are no updates to uninstall. I think I tried that yesterday.
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Old November 29th, 2012, 08:43 AM   #7 (permalink)
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Did you clear data for Google framework services as well?
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Old November 29th, 2012, 08:59 AM   #8 (permalink)
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Quote:
Originally Posted by Shotgun84 View Post
Installing an app using a downloaded .apk
Sorry to sound like a newb, but what's an apk? Does it mean I'd need to root my phone?

Quote:
Did you clear data for Google framework services as well?
Yep
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Old November 29th, 2012, 11:18 AM   #9 (permalink)
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An apk is just the file format apps are. You don't need to be rooted to install them.
I've extracted the apk from my phone and have pm'd you the link.
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Old November 29th, 2012, 01:32 PM   #10 (permalink)
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An apk is just the file format apps are. You don't need to be rooted to install them.
I've extracted the apk from my phone and have pm'd you the link.
Thank you. I done that, but same issue.

How is the best way to backup my phone so it looks exactly the same as now? I have a custom launcher installed (Nova) and lots of widgets. On Kies, it's like taking an unbelievable amount of time to backup the apps, I hoped there was a quicker way? Its going to take hours.
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Old November 29th, 2012, 01:40 PM   #11 (permalink)
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thats it
Quote:
application data is being backed up.
. It's been on 2 of 102 for about 15 minutes now. Is that normal?
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Old November 29th, 2012, 03:04 PM   #12 (permalink)
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I'm not the best person to ask about kies as I've never used it as I'm rooted and use the root alternatives. That doesn't sound right though, hopefully someone with kies experience can chime in.
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Old February 14th, 2013, 02:45 PM   #13 (permalink)
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Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
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Old March 28th, 2013, 09:37 PM   #14 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
I had to register just to post bc you SAVED MY WHOLE LIFE TONIGHT LOL
This worked perfectly for me & I almost scrapped everything to start over & reset my phone.

I'm so thankful to you... and anyone else who has this problem, it works so you can breathe again!!! Lol thank you sooooooooo much!

Ps. Kudos on figuring it out w drinks lol
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Old April 3rd, 2013, 10:54 PM   #15 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

THANK YOU SO MUCH~!!!
i've purposely register an account just to thank you so much~!!! it's work on my note 2 too~
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Old April 4th, 2013, 04:30 AM   #16 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.

Hi there,

I tried this but i still get the msg
"Unfortunately, the process com.google.process.gapps has stopped "

and my play store still wont open... i dont know what im doing wrong... any ideas?
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Old April 5th, 2013, 10:21 PM   #17 (permalink)
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try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.
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Old April 5th, 2013, 10:27 PM   #18 (permalink)
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Quote:
Originally Posted by thepervster View Post
try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.
Good idea man. Maybe he's disabled a google app
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Old April 26th, 2013, 12:16 PM   #19 (permalink)
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try going to your application manager, then scroll to the right to all apps,go to the very bottom and see if downloads is at the bottom if it is enable it and see if that helps.
^Genius!

I was going to Tescos in order to buy a new phone because i was sick of having like 4 out-off-date Apps when I thought id take one more look and see if there was anything I hadn't tried yet.

It worked straight away and had to sign on to let this site know. I've been here a couple times now and the advice here is priceless Its saved me Endless amounts of s


Thank you sir, take a bow...
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Old April 30th, 2013, 04:15 AM   #20 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
Worked perfectly! this was the second time this had happened the first time i did a backup with Kies and then did a factory reset and restored my data from kies, but i lost alot of my app data and had to start alot of games again. i also lost all of my settings which was annoying. You've saved me alot of time and hassle, so i had to sign up just to thank you.
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Old May 6th, 2013, 03:21 PM   #21 (permalink)
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I was at wits end. This worked great. THANK YOU!
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Old May 13th, 2013, 10:55 AM   #22 (permalink)
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Quote:
Originally Posted by nicolanicola View Post
Thank you. I done that, but same issue.

How is the best way to backup my phone so it looks exactly the same as now? I have a custom launcher installed (Nova) and lots of widgets. On Kies, it's like taking an unbelievable amount of time to backup the apps, I hoped there was a quicker way? Its going to take hours.
Hopefully the fix posted earlier worked for you as it worked for me!

My recommendation about this issue is to get an SD card and get a file explorer app (I personally use Astro link: https://play.google.com/store/apps/details?id=com.metago.astro ). The biggest you would need is 8GB but I recommend 16GB or more for music and picture backups, too. Astro has a feature that back up all your installed app installation files (.apk) onto your SD card. After that remove the card, factory reset, and plug it back in and install Astro and then have it restore all the backed up apps. It's an amazing timesaver!

On a note of personal preference, I try to avoid anything connecting my mobile to a cloud database, especially one provided by manufacturer (Kies) because the speeds will never be what you get with SkyDrive or Google Drive (all free services).
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Old May 17th, 2013, 08:25 PM   #23 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
Would this only wipe out my apps? Or would my songs and pictures whatnot be at risk too? Sorry if its a stupid question..
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Old May 17th, 2013, 08:34 PM   #24 (permalink)
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Originally Posted by imnotevensure View Post
Would this only wipe out my apps? Or would my songs and pictures whatnot be at risk too? Sorry if its a stupid question..
Welcome to AF!!
No it will not wipe your apps. And your pictures and songs will be o.k.

You are just dealing with the PlayStore/Play Services data/updates etc...not any other app.

And it's not a stupid question, that's how we learn here, so no worries....ask anything
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Old May 20th, 2013, 07:20 AM   #25 (permalink)
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Talking You are awesome!!!

Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
I have been struggling with this for a couple months now!!!! You are purely awesome, my friend! It worked beautifully! Thank you so much for taking away all of my frustrations! I am forever grateful!
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Old May 23rd, 2013, 10:16 PM   #26 (permalink)
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i'm in same situation.. i already go to "settings >> application manager >> all >> find google play and google service >> force stop and clear data >> disable >> reboot my devices..
After that my google play and my google service already uninstall on my devices.. and now its gone..
What should i do??

Thanks before..
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Old May 24th, 2013, 09:52 PM   #27 (permalink)
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Tessa,
Goto setting>applications>(on top) select
All.

Search for Downloads.

Normally disabled,, scroll until bottoms select it then enable it.

After enabled, your playstore should be Ok.
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Old May 24th, 2013, 10:44 PM   #28 (permalink)
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Yeah. Disabled apps go to the bottom of the ALL list in App Manager. Dont disable any google services other than Maps, Play Music, Books etc
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Old June 12th, 2013, 05:16 PM   #29 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
I registered just to thank you and provide a little insight into why this may be happening to others based on my experience. Your resolution is the only one that has worked for me, besides the cumbersome process of a hard reset.

Previously I have hard reset my phone twice due to this issue, and was just waiting for the next time I would have to backup and restore everything. The only reason I can think of that this has continued to happen to me stems from my realization that two days ago (two days before the problem started again) I went to all apps and saw Google Books, Magazines, Movies, etc. and thought "I don't use these, DISABLE". I left Google Play and Google Play Services enabled, though, and Play worked fine until today. I am going to disable Google Books, Magazines, Movies, etc. again and see if the issue pops up for me again, thankfully there is now a quick fix. Thank you so much.
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Old June 19th, 2013, 04:45 AM   #30 (permalink)
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Downloads eluded me for a sec. but its listed with Google Play and Play Services . Sometimes at the bottom of the list disabled already. I also had to restart and do it step by step for it to work. and I think wait for a few minutes after i re enabled Downloads...
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Old September 14th, 2013, 08:37 PM   #31 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
This worked after I had tried everything I could think of...I'm a former IT geek.
- made the mistake of going to Downloaded apps and apps referenced were uninstalled. But worked just fine when I went to ALL where I just disabled the apps.
- Downloads was at the bottom of the list after the reboot, so thanks to the other member for that hint.

This will be my first resource for any further problems...Thanks again.
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Old November 1st, 2013, 05:07 PM   #32 (permalink)
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Quote:
Originally Posted by jalirious View Post
Hi. I had the same problem with the gapps / google play flash on - off. n7. 4.2

I fixed it just now without a factory reset. I've been drinking and did not list my steps, hopefully this will be legit.
-> Settings -> Apps -> ALL
* remove all updates, wipe all data from google play, google play services.
* clear data & disable Downloads
* reboot
* enable Downloads

Hope this works for you.
My friend you are a lifesaver! I registered just to tell you that. I didn't want to do the restore to factory reset either and this worked after I tried a bunch of other things. Thanks!
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