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Old March 11th, 2013, 06:44 PM   #1 (permalink)
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Default Google Play app won't open

I got through four pages of looking for this topic thread under support and didn't find anything, so here I am. I've been having issues with the Google Play app.. It won't open. It appears to load then it quickly disappears. I've been on both WIFI and the network as this happens. I've gone to the app and forced stopped it, cleared data and cache, restarted phone, pulled battery and shut down- all to no avail. This is very annoying. Is there something I'm missing. I'd appreciate any help. Thanks.
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Old March 11th, 2013, 06:51 PM   #2 (permalink)
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Default Re: Google Play app won't open

Man, i was gona tell u to clear cache n data but youve been there.
Next thing id do is uninstall updates if the option is there
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Old March 11th, 2013, 07:38 PM   #3 (permalink)
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Try clearing the data and cache for " Google Services Framework" also
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Old March 11th, 2013, 08:06 PM   #4 (permalink)
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Thanks Funky and Mike- clearing the framework didn't help.
This is what it tells me following restart: Unfortunately, the process com.google.process.gapps has stopped.
Any clues?
I'm now running 4.1.2
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Old March 11th, 2013, 08:15 PM   #5 (permalink)
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Are you rooted? Were you rooted?
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Old March 11th, 2013, 08:19 PM   #6 (permalink)
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Never.
I'm currently backing everything onto Backup Assistant Plus and thinking of doing a reset unless I can find a solution.
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Old March 11th, 2013, 08:22 PM   #7 (permalink)
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I think it would be in your best interest to backup like you are doing, then factory reset. Especially after an update
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Old March 11th, 2013, 08:54 PM   #8 (permalink)
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Default Re: Google Play app won't open

Ive had that error before but it was on my 1st android when i deleted a system app.
Yeah id try a factory reset then if that doesnt work, youre probs gona have to flash the official firmware again. Its fairly simple n safe.
Have u tried uninstalling playstore updates in app manager?.. if u do, it will update itself in a while so itl be the same as reinstalling the playstore app
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Old March 11th, 2013, 11:55 PM   #9 (permalink)
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Also might try just wiping the cache partition before the Factory reset and see if it may help.
  1. Turn off the device.
  2. Press and hold the Volume Up key, Home key, and Power key at the same time.
  3. When the phone vibrates, let go of the buttons.
  4. When the Android System Recovery screen appears, let go of the Volume Up and Home keys.
  5. Press the Volume Down key to move to and highlight wipe cache partition.
  6. Press the Power key to select and wipe the cache partition.
  7. After the wipe is finished, go back up till reboot system now is highlighted and press the Power key to restart the phone.
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Old March 13th, 2013, 04:50 PM   #10 (permalink)
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Your downloads are probably disabled ...go into your settings then application manager scroll over to all. go all the way to bottom you should see downloads click enable. thats what i did works good now.
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Old March 13th, 2013, 04:56 PM   #11 (permalink)
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Well, I finally solved my problem!! Here's a video link that SIMPLY solved my issue. My only question is why it happened in the first place. Thank you for your tips and advice. I really appreciate it!
com.google.process.gapps solution for the problem. (ROOTED NOT REQUIRED) - YouTube
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Old April 7th, 2013, 03:28 AM   #12 (permalink)
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Thank you so much! I've been trawling forums and was just about to resign myself to the fact I'd have to factory reset and wipe everything. This worked perfectly!
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Old April 14th, 2013, 12:30 PM   #13 (permalink)
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Default Problem Solved

Quote:
Originally Posted by thepervster View Post
Your downloads are probably disabled ...go into your settings then application manager scroll over to all. go all the way to bottom you should see downloads click enable. thats what i did works good now.

@thepervster

You are freakin' awesome!! I had a problem with opening my Google Play Store on my Samsung Tab 2 and couldn't find a solution online untill I came across yours. Thanks for your posting.
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Old April 18th, 2013, 03:15 PM   #14 (permalink)
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Dude u r a legend. Thank u so much for your help. So simple.
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Old June 3rd, 2013, 07:33 PM   #15 (permalink)
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Default explanation of video

Hi Guys, i am in a place that Youtube is not available... can anyone explain the simple instructions of what is done on the video to fix this issue? i am confused, tried everything and still having the problem....

appreciate any feedback
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Old June 3rd, 2013, 07:40 PM   #16 (permalink)
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Quote:
Originally Posted by drake25 View Post
Hi Guys, i am in a place that Youtube is not available... can anyone explain the simple instructions of what is done on the video to fix this issue? i am confused, tried everything and still having the problem....

appreciate any feedback
Are you in a country where youtube isnt avilable or is it just on this phone it isnt working?
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Old June 3rd, 2013, 08:03 PM   #17 (permalink)
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Quote:
Originally Posted by drake25 View Post
Hi Guys, i am in a place that Youtube is not available... can anyone explain the simple instructions of what is done on the video to fix this issue? i am confused, tried everything and still having the problem....

appreciate any feedback
Welcome drake25!

On the video, he said to go into menu/settings/application manager/all.
Scroll to the very bottom and look for download manager.
Make sure it is enabled.

Let us know if that works!
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Old August 4th, 2013, 03:42 PM   #18 (permalink)
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Thumbs up Thank you!

I was having the exact same problem as Jacobsdad described above and was about to resort to a full reset but the link to the short youtube video solved my problem.

Thank you for sharing your solution!
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Old August 4th, 2013, 04:01 PM   #19 (permalink)
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Welcome to the community did you find this place through googling the problem?
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Old January 4th, 2014, 11:40 AM   #20 (permalink)
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Default Google Play Work

I had the same problem and fixed it on my Samsung Galaxy.
Go to Application Manager in Settings...slide over until you are in the "All" section.
Once there, scroll all the way down until you see all of the applications that have the word "disabled" to the right.
I enabled them all. My phone went crazy updating everything and now it works fine.
I'm not sure which one made it work, I'll have to mess with it later because I don't like everything enabled, but at least it got the play store working!
Good luck
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Old January 4th, 2014, 11:42 AM   #21 (permalink)
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Default Fixing Google Play Store App

I had the same problem and fixed it on my Samsung Galaxy.
Go to Application Manager in Settings...slide over until you are in the "All" section.
Once there, scroll all the way down until you see all of the applications that have the word "disabled" to the right.
I enabled them all. My phone went crazy updating everything and now it works fine.
I'm not sure which one made it work, I'll have to mess with it later because I don't like everything enabled, but at least it got the play store working!
Good luck
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