I'll start by explaining i'm pretty technologically simple. So I apologise if my terminology or explanations appear stupid.
Recently, during an auto update, my Whatsapp started to play-up, it was updating for hours, so eventually, I just cancelled the update, because turning the phone off and on wasn't doing the job. From then on, my whatsapp wouldn't open, and my google play would freeze when I tried to open it.
I gave it to my mate to have a look at, and he went on my applications manager, uninstalled whatsapp, which did nothing and google play still froze when opened. He then went back on app manager, cleared the data and cache for google play, and now when I click on it, it briefly opens, but just closes straight away. I thought he knew what he was doing, but it seems not...
Is there a simple way of getting google play back? Or is there another route I should take?
Try going to settings, application manager, all and force stop, uninstall updates (if any) and clear cache and data for the following
Google Play Store
Google Play Services
Google Services Framework
Then reboot your phone and try the play store again
I gave it a go, and for a moment it worked, it asked me to 'agree' to the t&c's. However, it just then switches itself off. It does at least say it's loading for a minute before doing so, which is an improvement on before...
Sorry to be pain.
Would reseting my factory settings make the difference as a last resort?
The only other thing I can think of is to reinstall the play store with an apk. I've extracted this from my phone. You'll need to allow unknown sources in settings, security then just download to your phone and install. https://www.box.com/shared/hig366afauzock4rntsw
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That worked briefly, then it closed again. It even gave me chance to search for apps to download before closing, although now it just turns off again.
If I was to reset my settings, would I treat it as a completely new phone next time around, and set up new account info, as to ensure it doesn't recognise my previous profile and adjust my apps... etc accordingly, or would it not anyway?
You shouldn't have any problems using the same gmail account but if you want to you could use a different one. Just make sure you have your contacts and any photos or videos you want to keep backed up before wiping.
Before you wipe your phone can you try downloading something from the play store via your internet browser. I'm just curious to see if that'll give it the nudge to get things running again.
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