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Old May 11th, 2013, 01:16 PM   #1 (permalink)
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Default Android File Transfer (for Mac) "Could not connect to device"

I have installed Android File Transfer on my Mac but, although it recognises when the phone is connected and autostarts, I get the error message "Could not connect to device. Try connecting or restarting your device."

Connecting doesn't work (it's already connected but disconnecting and reconnecting doesn't either) and nor does restarting.

Has anyone got this to work on their S4?

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Old May 12th, 2013, 03:38 AM   #2 (permalink)
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I have this working. Had to reboot the Mac too. Then all seemed fine. I was also trying to get Easy Phone Sync to work at the same time and cant remember exactly what the reboot cured, except the mac/S4 wouldn't talk to each other until I rebooted the mac then both bits of software work fine.
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Old June 2nd, 2013, 05:02 AM   #3 (permalink)
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Hey Guys,

Im hunting down a solution from Samsung now
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Old June 2nd, 2013, 05:03 AM   #4 (permalink)
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Hey guys,

I found this tutorial on Samsung's website. It says Its only for 1 particular model but I have a GT-I9505 (International model) and it worked perfectly!

Android™ File Transfer

Google™ offers a free Android File Transfer application, available from Android.com, with installation instructions.

Important! You must uninstall Kies for Mac before running Android File Transfer. Otherwise, the application will not connect to your device. <- This is where most people go wrong

To uninstall Kies, download the Kies for Mac software by visiting the Kies website.
From Finder, click Go > Downloads > KiesMac_xxxx.dmg > Uninstall.
After installing Android File Transfer, follow these steps:

Connect your device to your Mac using the supplied USB cable.
Open Android File Transfer on your Mac. Your device should connect automatically and display the contents of your device and optional memory card. You may need to change the USB settings if you cannot connect; swipe your finger from the top of the screen to the bottom to open the Notification Panel and touch Connected as a camera. Touch Media device (MTP) to change the USB settings. The Notification Panel should show Connected as a media device.
Navigate to the appropriate folder containing your music on the Mac.
Select a file or highlight all. Drag and drop the files to your music folder on your device or optional memory card.
The selected music files will now be on your device. Open the Music Player on your device to begin playback.
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Old June 2nd, 2013, 12:31 PM   #5 (permalink)
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Quote:
Originally Posted by Manning View Post
Hey guys,

I found this tutorial on Samsung's website. It says Its only for 1 particular model but I have a GT-I9505 (International model) and it worked perfectly!

Android™ File Transfer

Google™ offers a free Android File Transfer application, available from Android.com, with installation instructions.

Important! You must uninstall Kies for Mac before running Android File Transfer. Otherwise, the application will not connect to your device. <- This is where most people go wrong

To uninstall Kies, download the Kies for Mac software by visiting the Kies website.
From Finder, click Go > Downloads > KiesMac_xxxx.dmg > Uninstall.
After installing Android File Transfer, follow these steps:

Connect your device to your Mac using the supplied USB cable.
Open Android File Transfer on your Mac. Your device should connect automatically and display the contents of your device and optional memory card. You may need to change the USB settings if you cannot connect; swipe your finger from the top of the screen to the bottom to open the Notification Panel and touch Connected as a camera. Touch Media device (MTP) to change the USB settings. The Notification Panel should show Connected as a media device.
Navigate to the appropriate folder containing your music on the Mac.
Select a file or highlight all. Drag and drop the files to your music folder on your device or optional memory card.
The selected music files will now be on your device. Open the Music Player on your device to begin playback.
Did everything recommended to get this to work including ALL of the above. Consistently my phone was not recognized and I gave up.
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Old June 5th, 2013, 06:22 PM   #6 (permalink)
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Thumbs up Uninstall and Reboot

Quote:
Originally Posted by Canesfan View Post
Did everything recommended to get this to work including ALL of the above. Consistently my phone was not recognized and I gave up.
Did you just delete the app or did you use the uninstaller that came with it?

If you did just delete it. Reinstall it then use the uninstaller. Then reboot your computer. That's what I did and it FINALLY worked. Hope that works for you.
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Old June 5th, 2013, 07:42 PM   #7 (permalink)
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Originally Posted by SkorpionHalo View Post
Did you just delete the app or did you use the uninstaller that came with it?

If you did just delete it. Reinstall it then use the uninstaller. Then reboot your computer. That's what I did and it FINALLY worked. Hope that works for you.
I deleted the app and reinstalled and uninstalled on 2-3 different occasions. I re-booted so many times in conjunction with doing this I have a few pair of boots .

Unfortunately, none of this worked for me. Thanks anyway.
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Old June 5th, 2013, 07:57 PM   #8 (permalink)
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Here's how to properly Uninstall Samsung Kies
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Old June 16th, 2013, 01:32 PM   #9 (permalink)
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I had this problem and spent quite a bit of time trying to sort it out. I kept uninstalling Kies via the download and restarting. In the end it worked. Don't know whether it was because I did it enough times, or that instead of restarting my mac laptop I did a complete shut down and then turned it on again. The other thing I did was that whilst I was connected to the mac I switched between the connection settings, from media to camera and then back again.... Thanks for all the advice guys.
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Old June 23rd, 2013, 09:25 AM   #10 (permalink)
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I had this problem too and fixed it after reading this thread (thanks Canesfan). Here are the steps which worked for me:

(I am running Mac)

1. To uninstall Kies, I ran the 'dmg' file which I had downloaded last week (KiesMac_2.0.0.13023_10_1.dmg) That is the same file which was used to instal Kies just a week ago.
2. chose to uninstall Kies
3. Rebooted after uninstall
4. I then plugged in my phone (Note 2) and ran Android File Transfer, and it worked! first time.
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Old June 24th, 2013, 01:25 PM   #11 (permalink)
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I had the same issue even after uninstalling Kies and restarting the MBP. What did it was on the S4 changing the USB PC Connection from Media (MTP) to Camera (PTP) and back to MTP. AFT immediately recognized the device after that.
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Old July 18th, 2013, 05:36 AM   #12 (permalink)
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Quote:
Originally Posted by SkorpionHalo View Post
Did you just delete the app or did you use the uninstaller that came with it?

If you did just delete it. Reinstall it then use the uninstaller. Then reboot your computer. That's what I did and it FINALLY worked. Hope that works for you.
This did the trick. It worked for me after the reboot. Thank you!
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Old August 4th, 2013, 06:27 PM   #13 (permalink)
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Happy Thanks sooo much.

Quote:
Originally Posted by Manning View Post
Hey guys,

I found this tutorial on Samsung's website. It says Its only for 1 particular model but I have a GT-I9505 (International model) and it worked perfectly!

Android™ File Transfer

Google™ offers a free Android File Transfer application, available from , with installation instructions.

Important! You must uninstall Kies for Mac before running Android File Transfer. Otherwise, the application will not connect to your device. <- This is where most people go wrong

To uninstall Kies, download the Kies for Mac software by visiting the Kies website.
From Finder, click Go > Downloads > KiesMac_xxxx.dmg > Uninstall.
After installing Android File Transfer, follow these steps:

Connect your device to your Mac using the supplied USB cable.
Open Android File Transfer on your Mac. Your device should connect automatically and display the contents of your device and optional memory card. You may need to change the USB settings if you cannot connect; swipe your finger from the top of the screen to the bottom to open the Notification Panel and touch Connected as a camera. Touch Media device (MTP) to change the USB settings. The Notification Panel should show Connected as a media device.
Navigate to the appropriate folder containing your music on the Mac.
Select a file or highlight all. Drag and drop the files to your music folder on your device or optional memory card.
The selected music files will now be on your device. Open the Music Player on your device to begin playback.
Hate to bump, but thanks for info. Fixed my problem.
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Old September 23rd, 2013, 01:23 AM   #14 (permalink)
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Smile It works ...

Important! You must uninstall Kies for Mac before running Android File Transfer. Otherwise, the application will not connect to your device. <- This is where most people go wrong


It worked out perfectly on MacBook Pro, it even was not necessary to reboot.
After uninstalling Kies, it showed the files immediately... MANY THANKS!
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Old September 23rd, 2013, 03:38 PM   #15 (permalink)
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Don't forget you can always use the Thanks! button when someone has been helpful.

I did forget but seeing this post re-surface reminded me to Thank Manning's post.
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Old September 26th, 2013, 10:54 AM   #16 (permalink)
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I'm very grateful for this. It all works perfectly as set out - on my new Note 3. Files to and fro of all types. Reminds me of an ancient System 7 or thereabouts application called "Apple File exchange" you used to have to use to deal with loading fonts into the system.

Tested all sorts of data every which way both to/from phone and to/from MicroSD card, created my own directories on the card and everything. The Mac certainly can't read that card in a card reader.

So now how do I back up the entire phone - everything - to a Mac drive?

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Old October 20th, 2013, 09:37 PM   #17 (permalink)
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My Android File Transfer was working just fine yesterday, but now it only recognizes files on my "phone" but not on my "card". When I click on the "card" tab a window pops up with a message similar to "if your device is locked, unlock and reconnect USB". My phone is unlocked and I even tried in the "debugging" mode. I have also restarted my device (MacBook Pro) several times. I am using a Galaxy S4. Help!
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Old October 21st, 2013, 04:02 AM   #18 (permalink)
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Quote:
Originally Posted by pbizzle View Post
My Android File Transfer was working just fine yesterday, but now it only recognizes files on my "phone" but not on my "card". When I click on the "card" tab a window pops up with a message similar to "if your device is locked, unlock and reconnect USB". My phone is unlocked and I even tried in the "debugging" mode. I have also restarted my device (MacBook Pro) several times. I am using a Galaxy S4. Help!
It's very flaky. Apple needs to deal with this problem.

You rebooted your Mac. Did you reboot the phone? You unplugged the cable and replugged it? The cable/plugs are undamaged? Did you remove and reseat the card?

You removed Kies, completely, right?
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Old January 22nd, 2014, 11:56 AM   #19 (permalink)
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Quote:
Originally Posted by Manning View Post
Hey guys,

I found this tutorial on Samsung's website. It says Its only for 1 particular model but I have a GT-I9505 (International model) and it worked perfectly!

Android™ File Transfer

Google™ offers a free Android File Transfer application, available from Android.com, with installation instructions.

Important! You must uninstall Kies for Mac before running Android File Transfer. Otherwise, the application will not connect to your device. <- This is where most people go wrong

To uninstall Kies, download the Kies for Mac software by visiting the Kies website.
From Finder, click Go > Downloads > KiesMac_xxxx.dmg > Uninstall.
After installing Android File Transfer, follow these steps:

Connect your device to your Mac using the supplied USB cable.
Open Android File Transfer on your Mac. Your device should connect automatically and display the contents of your device and optional memory card. You may need to change the USB settings if you cannot connect; swipe your finger from the top of the screen to the bottom to open the Notification Panel and touch Connected as a camera. Touch Media device (MTP) to change the USB settings. The Notification Panel should show Connected as a media device.
Navigate to the appropriate folder containing your music on the Mac.
Select a file or highlight all. Drag and drop the files to your music folder on your device or optional memory card.
The selected music files will now be on your device. Open the Music Player on your device to begin playback.
Registered just to convey my thanks for helping me solve a problem that's been a pain in my backside for ages! Did the above and worked perfectly! Thanks again
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Old January 27th, 2014, 03:31 PM   #20 (permalink)
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Thanks guys. I had the same problem, first time I just clicked on move to trash to delete Kies, but it didn't work. Only after reading this post and following it did I succeed!!
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Old February 13th, 2014, 08:37 AM   #21 (permalink)
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I use Android File Transfer maybe daily or more. It's a kludge and works maybe 60% of the time. Quite often the connection falls over for no apparent reason.

Horrible way to do things.
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Old February 27th, 2014, 04:05 PM   #22 (permalink)
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I never have downloaded Kies. What else could be the problem?
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Old February 27th, 2014, 11:06 PM   #23 (permalink)
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Quote:
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I never have downloaded Kies. What else could be the problem?
You've already got Kies on your Note 3 out of the box. You need to go through the procedure to deinstall it. Just trashing it is not enough.
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Old April 27th, 2014, 01:56 AM   #24 (permalink)
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Default Android File Transfer Not Working with Samsung Device

Problem:
Android File Transfer Not Working with Samsung Device : Error message Can't access device storage : if your device's screen is locked, disconnect it's USB cable, unlock your screen, and then reconnect the USB cable.

My Fix worked on a Galaxy Tab 3

Fix:
From the home screen go to Settings / More settings / Media share / Nearby devices / File sharing. Make sure the box next to File sharing is checked. Worked for me, hope this helps.
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Old June 11th, 2014, 01:18 AM   #25 (permalink)
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I used to face the same problems... I uninstalled Kies using the kies uninstaller and then tried executing the android file transfer software.. and it worked flawlessly...

Kies used to hang frequently while copying files from fone to my mac... but as mentioned in one of the threads here.. I un-installed kies and tried Android file transfer and it worked.

thanks..
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Old June 11th, 2014, 01:19 AM   #26 (permalink)
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I used to face the same problems... I uninstalled Kies using the kies uninstaller and then tried executing the android file transfer software.. and it worked flawlessly...

Kies used to hang frequently while copying files from fone to my mac... but as mentioned in one of the threads here.. I un-installed kies and tried Android file transfer and it worked.

thanks..
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Old June 11th, 2014, 01:21 AM   #27 (permalink)
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THANKS A TON... coz of your post I could successfully run Android file transfer to copy files to and from my fone and macbook pro...

i uninstalled kies as it kept hanging while copying files... and android file transfer works smoothly... thanks 1s again.. for this huge help... I registered to thank you...
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Old June 11th, 2014, 01:23 AM   #28 (permalink)
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Default Thank you manning

THANKS A TON... coz of your post I could successfully run Android file transfer to copy files to and from my fone and macbook pro...

i uninstalled kies as it kept hanging while copying files... and android file transfer works smoothly... thanks 1s again.. for this huge help... I registered to thank you...
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Old August 13th, 2014, 10:28 AM   #29 (permalink)
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If you have more than 1 android device, you may have to uninstall Kies once for each one you have ever connected and do a clean install of Android File Transfer.

Everything was initially fine using my Note II phone. Then I installed Kies and added a Note 10.1 tablet and NOTHING worked. Couldn't even use Kies to transfer files.

Uninstalled Kies using their uninstall tool once, still got the NO DEVICE message. Uninstalled Kies with phone connected, then repeated the uninstall with the tablet connected.

Uninstalled Mac Android File Transfer using AppCleaner (finds and kills the orphan support and preference files that usually get left behind if you just to a finder delete of the application.

Re-installed Android File transfer and we are now good to go.
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