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Old May 23rd, 2013, 07:48 PM   #1 (permalink)
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Default Phone keeps wanting to encrypt/can't clear credentials

So I've run into a bit of a situation where I can't disable Password from the lock screen. Before anyone asks, let me confirm what you may already be thinking and say I indeed added a Microsoft Exchange ActiveSync email to my phone. I allow the certificate, granted access as an admin, etc.

It then prompted me to make a password for phone (which I did) and encrypt my phone (didn't give me the option to since my battery level was below 80%). In any event, I deleted the email, have it removed from device administrators, and I still have no option to set the lock screen as anything other than 'Password'.

Upon doing research, a lot of solutions have been to "clear credentials". Only problem is when I confirm the removal of the credentials, they are all still listed under Trusted credentials > System.

Bah, this sucks.

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Old May 23rd, 2013, 08:04 PM   #2 (permalink)
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Btw, there's nothing listed under VPN.
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Old May 23rd, 2013, 08:25 PM   #3 (permalink)
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Try setting it back up again (completely) and removing it after that.
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Old May 23rd, 2013, 08:34 PM   #4 (permalink)
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Try setting it back up again (completely) and removing it after that.
The email? Yeah, I did that. Set it back up and removed it from device admins.

Forgot to mention: upon restarting my phone now, the first thing it automatically goes to is "encryption settings".
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Old May 23rd, 2013, 08:41 PM   #5 (permalink)
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Unfortunately, that's all I've got short of doing a factory reset. Perhaps someone else with more knowledge of the situation will chime in.
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Old May 23rd, 2013, 08:46 PM   #6 (permalink)
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Unfortunately, that's all I've got short of doing a factory reset. Perhaps someone else with more knowledge of the situation will chime in.
Yeah, that just may be what I have to do. Won't be too big of a headache since the phone is pretty new. Appreciate your input, though.
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