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Old June 5th, 2013, 02:41 PM   #1 (permalink)
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Default VERY poor quality sound from headphones

Hi,

I've just recieved my black GS4 from T-Mobile (UK) and all seems well apart from the headphones produce a very, VERY poor quality sound. It is crackly and tinny and even at max volume not very load.

So, I tried the Samsung headphones from my GS2. The sound from these was as expected and pretty decent. The same with some Sony over ear phones I have.

I'm not happy that the supplied phones are not functioning correctly, partly out of principle - they are new right - but mainly becuase I don't know that this isn't a phone hardware fault.

I was thinking of spending about 30 on some decent-ish headphones, but don't want to do this until the problem is sorted.

Is anyone else having the same problem, or could you give it a go.

BTW - the phones supplied were white - even though I have the black phone...!!??

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Old June 5th, 2013, 02:57 PM   #2 (permalink)
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Originally Posted by steve1401 View Post
Hi,

I've just recieved my black GS4 from T-Mobile (UK) and all seems well apart from the headphones produce a very, VERY poor quality sound. It is crackly and tinny and even at max volume not very load.

So, I tried the Samsung headphones from my GS2. The sound from these was as expected and pretty decent. The same with some Sony over ear phones I have.

I'm not happy that the supplied phones are not functioning correctly, partly out of principle - they are new right - but mainly becuase I don't know that this isn't a phone hardware fault.

I was thinking of spending about 30 on some decent-ish headphones, but don't want to do this until the problem is sorted.

Is anyone else having the same problem, or could you give it a go.

BTW - the phones supplied were white - even though I have the black phone...!!??
I'm not so sure why is that happening but that is probably the earphones fault.

For the last point, the accessories that were supplied for me were all white too. Only the phone is black. Other than that, the charger, usb, earphones etc were white.
 
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Old June 5th, 2013, 03:24 PM   #3 (permalink)
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Thanks, I'll try and get into the local T-mobile store tomorrow and see if they can replace them... I just tried the earphones on my galaxy tab and they're just as bad...
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Old June 5th, 2013, 03:27 PM   #4 (permalink)
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Thanks, I'll try and get into the local T-mobile store tomorrow and see if they can replace them... I just tried the earphones on my galaxy tab and they're just as bad...
In that case, the earphones definitely has some issues since they would not work on another device. Hopefully you can get them replaced!
 
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Old June 5th, 2013, 03:39 PM   #5 (permalink)
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My S4 headphones are better than the S2 headphones, which I kept.

I think yours are broken.
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Old June 5th, 2013, 04:13 PM   #6 (permalink)
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I never even tried the headphones that came with my Galaxy S4, I gave them away.

Get yourself some decent headphones, at least if the sound quality is still poor you know it's a problem with your S4
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Old June 6th, 2013, 12:21 AM   #7 (permalink)
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The S4 headphones are of poor quality. My Klipsch S4A's are much louder and sound much better, with more bass and clearer highs. I never even tried my S3 headphones so I don't know which are better, but the S4's you would think would be louder/more bass due to the bigger size and dual drivers.
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Old June 6th, 2013, 12:34 AM   #8 (permalink)
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For me, the S4 earphones were quite decent. At least better than the ones that came with my iTouch.
 
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Old June 6th, 2013, 12:36 AM   #9 (permalink)
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I never did like earbuds. How can such tiny little speakers produce any decent sound? I'll take my big Sony MDR-XB500 headphones any day of the week. Those things sound great when connected to this phone.
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Old June 6th, 2013, 01:26 AM   #10 (permalink)
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I never did like earbuds. How can such tiny little speakers produce any decent sound? I'll take my big Sony MDR-XB500 headphones any day of the week. Those things sound great when connected to this phone.
I have a similar pair of sony headphones as yours.
 
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Old June 6th, 2013, 03:16 AM   #11 (permalink)
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To the OP - I would definitely try and have the stock buds replaced initially, there shouldn't be crackling with the stock buds.

With low input impedance IEMs there is indeed a very major problem with the i9505 headphone output as detailed here.
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Old June 6th, 2013, 03:19 AM   #12 (permalink)
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To the OP - I would definitely try and have the stock buds replaced initially, there shouldn't be crackling with the stock buds.

With low input impedance IEMs there is indeed a very major problem with the i9505 headphone output as detailed here.
It is strange how I don't have such problem with my earphones.
 
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Old June 6th, 2013, 03:53 AM   #13 (permalink)
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Thanks for the feedback everyone. I intend going to the tmobile shop today to see if they can help, if not I'll call them and see if they can send a different set.

Cheers
Steve
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Old June 6th, 2013, 04:24 AM   #14 (permalink)
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Originally Posted by steve1401 View Post
Thanks for the feedback everyone. I intend going to the tmobile shop today to see if they can help, if not I'll call them and see if they can send a different set.

Cheers
Steve
Hopefully it works
 
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Old June 6th, 2013, 05:22 PM   #15 (permalink)
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Originally Posted by tastycaramel View Post
It is strange how I don't have such problem with my earphones.
What are your earphones?
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Old June 6th, 2013, 05:29 PM   #16 (permalink)
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I also switched from the stock headphones. My other set works well.
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Old June 6th, 2013, 05:31 PM   #17 (permalink)
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If you get no joy with T mobile (nightmare company) contact Samsung. They swiftly replaced my dodgy Note 2 charger . All they needed was my IMEI number
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Old June 6th, 2013, 05:41 PM   #18 (permalink)
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Good thinking. Did you call our email them? I get a bit bored of explaining myself on the phone. ..
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Old June 6th, 2013, 11:14 PM   #19 (permalink)
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I called, it was swift and painless unlike T mobile... Who seem hell bent on testing my last nerve.
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Old June 7th, 2013, 01:57 AM   #20 (permalink)
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What are your earphones?
The stock S4 earphones.
 
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Old June 7th, 2013, 02:46 AM   #21 (permalink)
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Tmobile shop couldn't help, they said I need to call them, so I did and I'm getting a new set of earphones sent out. If they're just as bad I'll call Samsung - wish I'd done that to start with now.
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Old June 7th, 2013, 03:39 AM   #22 (permalink)
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Tmobile shop couldn't help, they said I need to call them, so I did and I'm getting a new set of earphones sent out. If they're just as bad I'll call Samsung - wish I'd done that to start with now.
Hopefully your new set works
 
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Old June 7th, 2013, 04:18 AM   #23 (permalink)
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Yep, me too. I'll report back in a few days when they're here.
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Old June 7th, 2013, 04:20 AM   #24 (permalink)
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Yep, me too. I'll report back in a few days when they're here.
Sure
 
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Old June 7th, 2013, 04:35 AM   #25 (permalink)
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Originally Posted by tastycaramel View Post
The stock S4 earphones.
Well then it's not strange at all, the stock ones aren't low enough impedance for it to be a problem.

In any case, reports coming in now that the latest German firmware has fixed the problem.
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Old June 7th, 2013, 04:37 AM   #26 (permalink)
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Well then it's not strange at all, the stock ones aren't low enough impedance for it to be a problem.

In any case, reports coming in now that the latest German firmware has fixed the problem.
Yeah but I am not from Germany
 
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Old June 7th, 2013, 05:12 AM   #27 (permalink)
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Where have you seen the reports about updated firmware? Do you have a link.

As I've previously mentioned, this is in part a principle thing. If I opt for a premium product I expect a premium product. The sound produced by the earphones should be at least very good. I have almost regretted not opting for the new HTC one. Sound quality on that phone seems to have been well thought through.
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Old June 7th, 2013, 05:18 AM   #28 (permalink)
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Where have you seen the reports about updated firmware? Do you have a link.

As I've previously mentioned, this is in part a principle thing. If I opt for a premium product I expect a premium product. The sound produced by the earphones should be at least very good. I have almost regretted not opting for the new HTC one. Sound quality on that phone seems to have been well thought through.
You can't expect everything to be perfect. Let's wait for your new set and see if it works perfectly.
 
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Old June 7th, 2013, 05:29 AM   #29 (permalink)
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Samsung have acknowledged the problem, and cured it in an update that is only available in Germany at the moment, but will be coming here soon.
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Old June 7th, 2013, 06:04 AM   #30 (permalink)
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Samsung have acknowledged the problem, and cured it in an update that is only available in Germany at the moment, but will be coming here soon.
Just heard from my dad that an i9505 firmware update is coming here soon. However, that firmware is to free up more RAM or something like that.
 
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Old June 7th, 2013, 10:38 AM   #31 (permalink)
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Why are you so obsessed with those earbuds that come with the phone? Of course they are going to sound bad, what do you expect from such a tiny damned speaker?

If you're an audiophile, meaning someone who cares about audio quality and wants to get the best audio possible, you're not going to be using some dinky little earbuds. You're going to want to get a good quality set of headphones if you want perfectly reproduced sound.

Stop complaining, go to Amazon.co.uk (since you're in the UK), and find yourself some decent headphones worthy of being placed on your ears. Because these dinky little earbuds ain't it!
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Old June 7th, 2013, 10:49 AM   #32 (permalink)
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Why are you so obsessed with those earbuds that come with the phone? Of course they are going to sound bad, what do you expect from such a tiny damned speaker?

If you're an audiophile, meaning someone who cares about audio quality and wants to get the best audio possible, you're not going to be using some dinky little earbuds. You're going to want to get a good quality set of headphones if you want perfectly reproduced sound.

Stop complaining, go to Amazon.co.uk (since you're in the UK), and find yourself some decent headphones worthy of being placed on your ears. Because these dinky little earbuds ain't it!
Actually to be honest, the stock earphones sound pretty decent although it cannot beat my Sony headphones. Just saying.
 
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Old June 7th, 2013, 10:50 AM   #33 (permalink)
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I do think you are overstating the need for headphones. I am an audiophile, and I have three in ear monitors - SoundMagic E10, Yamaha EPH 100, and Phonak PFE112. I also have what is possibly the best custom in ear monitor known to man, Unique Melody Miracle, which produces sound quality that you have to hear to believe. Just because the Samsung stock ear buds are poor doesn't mean everything you stick in your ear disappoints.
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Old June 10th, 2013, 08:58 AM   #34 (permalink)
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Originally Posted by trparky View Post
Why are you so obsessed with those earbuds that come with the phone? Of course they are going to sound bad, what do you expect from such a tiny damned speaker?

If you're an audiophile, meaning someone who cares about audio quality and wants to get the best audio possible, you're not going to be using some dinky little earbuds. You're going to want to get a good quality set of headphones if you want perfectly reproduced sound.

Stop complaining, go to Amazon.co.uk (since you're in the UK), and find yourself some decent headphones worthy of being placed on your ears. Because these dinky little earbuds ain't it!
Not obsessed, just want things to be correct. If you want to pay top for sub-standard stuff, your call - but that's not me. OK, I wasn't expecting 100 buds, but these are either faulty or simply very bad quality; the sounds is hardly there at all even at full volume and not what I would expect from a flagship product!

And while I am not an audiophile, I do have a decent set of over ear phones, which work fine (well, there is still a bit of buzz between tracks). But this is not the point. I don't care if I never use the earphones again, that doesn't mean that I shouldn't be able to if I wanted to!
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Old June 10th, 2013, 09:03 AM   #35 (permalink)
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Quote:
Originally Posted by NineToTheSky View Post
I do think you are overstating the need for headphones.
Not overstating anything - simply asking a question...

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Originally Posted by NineToTheSky View Post
I am an audiophile, and I have three in ear monitors - SoundMagic E10, Yamaha EPH 100, and Phonak PFE112. I also have what is possibly the best custom in ear monitor known to man, Unique Melody Miracle, which produces sound quality that you have to hear to believe. Just because the Samsung stock ear buds are poor doesn't mean everything you stick in your ear disappoints.
Well, obviously. I would just expect at minimum a listenable sound from the stock earphones. What is the point of packaging them otherwise?
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Old June 10th, 2013, 10:13 AM   #36 (permalink)
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Not overstating anything - simply asking a question...


Well, obviously. I would just expect at minimum a listenable sound from the stock earphones. What is the point of packaging them otherwise?
True!
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Old June 10th, 2013, 10:27 AM   #37 (permalink)
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Not everyone is as demanding when it comes to audio quality. You know what it's supposed to sound like, you are in the minority.
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Old June 10th, 2013, 10:32 AM   #38 (permalink)
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Not everyone is as demanding when it comes to audio quality. You know what it's supposed to sound like, you are in the minority.
So it is supposed to sound rubish, I dont subcscribe to that...
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Old June 10th, 2013, 12:44 PM   #39 (permalink)
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So it is supposed to sound rubish, I dont subcscribe to that...
If you are such an audiophile, how come you do no use your own high-end headphones?
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Old June 10th, 2013, 01:28 PM   #40 (permalink)
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If you are such an audiophile, how come you do no use your own high-end headphones?
Read above, I say that I'm not 'such an audiophile' it's just that if I buy something I expect it to work to a standard fitting the price I paid without having to spend more. The supplied headphones do not do that. When I say ooor quality sound, I mean very bad; barely useable.

Hence I posted the original question and asked for others' experiences. I am not to know that this isn't a problem with the phone. Also, I've learned that others have experienced the same or similar problem and apparantly this is a recognised fault with Samsung and there are suggestions of a firmware update to address it.
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Old June 11th, 2013, 04:26 AM   #41 (permalink)
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OK, just a quick update: I have recieved the new headphones sent by T-Mobile. They are identical to the ones that came with the phone, but they are MUCH better, not pro quality, but more than good enough.

The originals were obviously faulty; I now have bass and no crackling between tracks.
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Old June 11th, 2013, 04:52 AM   #42 (permalink)
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Quote:
Originally Posted by steve1401 View Post
Read above, I say that I'm not 'such an audiophile' it's just that if I buy something I expect it to work to a standard fitting the price I paid without having to spend more. The supplied headphones do not do that. When I say ooor quality sound, I mean very bad; barely useable.

Hence I posted the original question and asked for others' experiences. I am not to know that this isn't a problem with the phone. Also, I've learned that others have experienced the same or similar problem and apparantly this is a recognised fault with Samsung and there are suggestions of a firmware update to address it.
You mentioned bad sound quality, not broken headphones, right?
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Old June 11th, 2013, 05:21 AM   #43 (permalink)
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You mentioned bad sound quality, not broken headphones, right?
I did - but I was not to know if the bad quality sound was due to the headphones being faulty (broke) or simply a bug or some thing similar with the phone (not broke).

Anyway, I have a new set now as mentioned above. While the sound ain't great, it is much improved from the original set. There is a better bass sound and the crackling has disappeared. I can only assume that this is because the original set was faulty, but who knows for sure?

Previous responses elude to the phones firmware being updated anytime soon to (hopefully) enhance sound quality with low impedance headphones, which some knowledgeable people elsewhere have found the stock headphones to be.
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Old June 11th, 2013, 05:53 AM   #44 (permalink)
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I did - but I was not to know if the bad quality sound was due to the headphones being faulty (broke) or simply a bug or some thing similar with the phone (not broke).

Anyway, I have a new set now as mentioned above. While the sound ain't great, it is much improved from the original set. There is a better bass sound and the crackling has disappeared. I can only assume that this is because the original set was faulty, but who knows for sure?

Previous responses elude to the phones firmware being updated anytime soon to (hopefully) enhance sound quality with low impedance headphones, which some knowledgeable people elsewhere have found the stock headphones to be.
Crackling is always faulty.
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Old June 11th, 2013, 06:29 AM   #45 (permalink)
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It would appear so. Searching around the web there seems to be one or two others with a similar complaint, so perhaps a faulty batch?
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Old June 11th, 2013, 06:35 AM   #46 (permalink)
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Tongue Faulty Headphones

Where there are hundreds of sets in production line,one can expect such problems with headphones...
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Old June 11th, 2013, 06:45 AM   #47 (permalink)
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Yep, and to be fair to both T-Mobile and Samsung their support was really good. T-Mobile sent a replacement set out, no questions asked, but in between time I called Samsung support (mainly to see if there was more to it and had had other, similar queries) and they said that if I wasn't happy with the earphones T-Mobile sent they could do the same.
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Old June 11th, 2013, 01:05 PM   #48 (permalink)
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Quote:
Originally Posted by steve1401 View Post
OK, just a quick update: I have recieved the new headphones sent by T-Mobile. They are identical to the ones that came with the phone, but they are MUCH better, not pro quality, but more than good enough.

The originals were obviously faulty; I now have bass and no crackling between tracks.
Excellent, glad to see T-Mobile dealing with the issue swiftly
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Old June 12th, 2013, 11:51 AM   #49 (permalink)
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Originally Posted by trparky View Post
Why are you so obsessed with those earbuds that come with the phone? Of course they are going to sound bad, what do you expect from such a tiny damned speaker?

If you're an audiophile, meaning someone who cares about audio quality and wants to get the best audio possible, you're not going to be using some dinky little earbuds. You're going to want to get a good quality set of headphones if you want perfectly reproduced sound.

Stop complaining, go to Amazon.co.uk (since you're in the UK), and find yourself some decent headphones worthy of being placed on your ears. Because these dinky little earbuds ain't it!
Oh the irony! An audiophile talking about perfectly reproduced sound while listening to an mp3 on a cell phone. Priceless!
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Old June 12th, 2013, 12:07 PM   #50 (permalink)
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Oh the irony! An audiophile talking about perfectly reproduced sound while listening to an mp3 on a cell phone. Priceless!
Someone may be an audiophile, but is able to adjust their standards according to circumstances. Don't forget that the dictionary definition of an audiophile is: A person having an ardent interest in stereo or high-fidelity sound reproduction. At home they may have a 10,000 system, but out and about they can't take that with them, so they adjust their expectations to what is available. I have several earphones, ranging from basic to very high end, and the difference between them is very clear as you move the range. So, being realistic, I can get very impressive sounds from an MP3 on my mobile.
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