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Old August 12th, 2013, 09:04 PM   #1 (permalink)
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Default What is wrong with my galexy..

I orignally had a galexy s3. One day it basically stopped holding charge, and without useing it would be dead in 2 hours. We tried a new battery, sent it away, didnt work. So they upgraded me to a S4. Iv had it less then a month and it is happening again, it basically dies a % per minute. So now I thinking its something I'v done? I do have multiple chargers, would that do it? and im on it alot, you could say Im obsessed with my phone. I feel like a idiot going back into the store yet again, since this is happening again it would be pretty ironic for it to happen with two diffrent phones and not be my fault. So im probably going to have to replace it. Iv always been on my phones this much and have never had the charging issues like I do with samsung wich sucks because I love my phone! I probably posted in the wrong forum, sorry. This is my first post.

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Old August 12th, 2013, 09:15 PM   #2 (permalink)
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Default Battery Galexy s4

I orignally had a galexy s3. One day it basically stopped holding charge, and without useing it would be dead in 2 hours. We tried a new battery, sent it away, didnt work. So they upgraded me to a S4. Iv had it less then a month and it is happening again, it basically dies a % per minute. So now I thinking its something I'v done? I do have multiple chargers, would that do it?  and im on it alot, you could say Im obsessed with my phone. I feel like a idiot going back into the store yet again, since this is happening again it would be pretty ironic for it to happen with two diffrent phones and not be my fault. So im probably going to have to replace it. Iv always been on my phones this much and have never had the charging issues like I do with samsung wich sucks because I love my phone! I probably posted in the wrong forum, sorry. This is my first post.
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Old August 12th, 2013, 09:18 PM   #3 (permalink)
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Try turning off the functions?
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Old August 12th, 2013, 09:29 PM   #4 (permalink)
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I have tried that. I feel like its something to do with all the chargers I use? Perminently messed it up? Because I have multiple Im not sure.
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Old August 12th, 2013, 09:39 PM   #5 (permalink)
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Hm since you just got your S4, why not try exchanging it for another one?
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Old August 12th, 2013, 10:11 PM   #6 (permalink)
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Its still past the 14 days.
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Old August 13th, 2013, 10:13 AM   #7 (permalink)
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If possible try and only use the charger that came with the phone. And also posting a picture of your battery stats would help.
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Old August 13th, 2013, 10:48 AM   #8 (permalink)
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Have you tried looking in settings at what program is using up the battery? It may be you installed the same problematic software on your S4 that you had on your prior phone.
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Old August 13th, 2013, 05:41 PM   #9 (permalink)
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Quote:
Originally Posted by Veritas4420 View Post
If possible try and only use the charger that came with the phone. And also posting a picture of your battery stats would help.
Yeah i went to telus today they said to use use original charger. I was useing a few so hope i didnt damage it. Last phone a new battery didnt fix the problem so the phone its self was damaged. How do I post a picture of the battery stats? Like what dp you mean. Also im mew to this site so im mot sure how to even post a picture.
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Old August 13th, 2013, 05:41 PM   #10 (permalink)
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Quote:
Originally Posted by Goodspike View Post
Have you tried looking in settings at what program is using up the battery? It may be you installed the same problematic software on your S4 that you had on your prior phone.
Im just not sure what to look for.
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Old August 14th, 2013, 10:46 PM   #11 (permalink)
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Quote:
Originally Posted by meaghanyvonne;[URL="tel:6064308"
6064308[/URL]]Im just not sure what to look for.
From the notification bar hit the settings button then: more> battery and you will see percentage of battery left and a list of apps and how much battery each has used.
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Old August 15th, 2013, 06:08 AM   #12 (permalink)
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There are a lot of battery apps and the info can be confusing as they tend to report usage in different ways. I like to use Battery Mix and Wake Lock Detector along with the stock battery app.

https://play.google.com/store/apps/details?id=jp.smapho.battery_mix
https://play.google.com/store/apps/details?id=com.uzumapps.wakelockdetector

You can post a screen shot of your results here. (Personally, I upload the screenshots to my computer and resize them before posting as the stock posted screenshots are pretty large).

Here's a thread with some example screenshots... and also discusses battery drain.
New Play Store cures Google Play Services battery drain

I can't imagine you could damage your phone using different chargers. Be aware that the OEM GS4 charger puts out about 2000mAh. Many other chargers will be half that or less. That mainly means that other chargers will take longer to charge the phone than the OEM charger. And cables matter too. Some will restrict the charging current and/or won't pass data.

Use the OEM charger and cable for best results.
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Old August 15th, 2013, 12:25 PM   #13 (permalink)
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just in case you don't know, you can take a screenshot by pressing the power button (top right of phone) and the home button at the same time.
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