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Old September 7th, 2013, 01:25 AM   #1 (permalink)
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Default Phone turns itself off randomly, needs a battery pull to reboot

This happens once every two days or so, the phone just turns off and I have to pull the battery to turn it back on. Not sure what causes it but its kind of annoying. Any known fixes?

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Old September 7th, 2013, 03:48 AM   #2 (permalink)
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Is it rooted, do you have a custom rom your running?

I had the shit happen to me and I just changed to a different rom and that fixed the problem
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Old September 7th, 2013, 09:52 AM   #3 (permalink)
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Nah, I haven't done anything like that, all stock.
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Old September 7th, 2013, 02:03 PM   #4 (permalink)
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Does it freeze while on the charger?
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Old September 7th, 2013, 03:58 PM   #5 (permalink)
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I had this happen a few times to a new AT&T S4, took it to the AT&T service center and they completely re-flashed the software, hasn't happened since.
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Old September 7th, 2013, 06:58 PM   #6 (permalink)
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I just talked to Samsung live chat support about this shutting down problem. They said if phone cannot get a signal from cell tower, it will shut down.
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Old September 7th, 2013, 09:29 PM   #7 (permalink)
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Hi

This happened to me also and progressively got worse. It turned out to be the battery swelling in a two month old phone.

I was given good advice to check the battery for swelling. On a flat surface try and spin the battery, if it spins then it's blown.
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Old September 8th, 2013, 11:46 AM   #8 (permalink)
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Be sure to contact Samsung Support and let them know of this problem. Just click on the Samsung name below. Or call them at 1-800-726-7864 Besure to get the HEX Number of your phone it's under the battery. They will need this number to assist you.
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