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Old September 12th, 2013, 04:05 PM   #1 (permalink)
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Default Security Policy Update issues

Hi all.

Still getting to know my S4!
My query is this:-
I use Whatsapp messenger, and today it updated via Play store.
A few minutes later I got a "warning" msg that it has been closed due to possible security issue that may be resolved by updating the Samsung Security Policy.
however when I try to update, i am informed that it has failed due to network issues.

Is anyone else having/had this issue? How do I resolve it?
Or will I be able to update the policy eventually?

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Old September 12th, 2013, 06:59 PM   #2 (permalink)
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I just wanted to say that's completely new to me. Have you tried contacting WhatsApp directly? A lot of apps are social now and you'll get quicker responses than email.
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Old September 12th, 2013, 07:20 PM   #3 (permalink)
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Cheers.
Thanks for the reply.
I will contact Whatsapp.
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Old September 13th, 2013, 06:03 AM   #4 (permalink)
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Default same problem

I have the same problem. My Galaxy s4 started showing me the same "security policy update" notification yesterday as well as another "prevention information" notification telling me "WhatsApp has been forced to stop for an unauthrorized attempt to access system in your device".

Whatsapp seems to be the only app that causes this. It doesn't actually close but it's really annoying.

Does anyone know what's causing this and how it can be solved?
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Old September 13th, 2013, 08:11 AM   #5 (permalink)
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Check with the NSA. They probably have a way to fix the security issue.
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Old September 14th, 2013, 04:17 AM   #6 (permalink)
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I started having this issue as well, two days ago on a T-mobile Galaxy S4. It seems to be affecting S4s on all networks, and only since the firmware update.

There was an update for WhatsApp last night that gave me functionality back, but still getting that message!

I found it pretty suspect at first. There are missing spaces between words in the Security Policy Update description, but it seems it's a legitimate Samsung thing?
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Old September 14th, 2013, 09:39 AM   #7 (permalink)
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With the S4 being a business minded phone when it comes to security, I wonder if WhatsApp inadvertently triggered something present in the S4 that isn't on other devices. Has anyone gotten a response from the company about it?
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Old September 14th, 2013, 04:04 PM   #8 (permalink)
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Possibly. No response from Whatsapp, but it seems likely that it's something in the app causing an issue with the S4 security settings.
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Old September 14th, 2013, 11:18 PM   #9 (permalink)
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I sent a query to Whatsapp. still waiting a reply. I did go to their website & update to latest version. Yes! newer version than the Play store update.
But still received the Security warning msg.
Whatsapp still working Ok.
So, at present I have ticked the Remind me in 30 days option on the security update.
Not sure why the update to security policy keeps failing.
Perhaps I should contact Samsung directlly?.......
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Old September 16th, 2013, 04:02 AM   #10 (permalink)
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Emailed Whatsapp three days ago, sent to both support and Android support. Also forwarded the email to Samsung support.

No response from anyone.
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Old September 16th, 2013, 07:13 AM   #11 (permalink)
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I get this query when I launch Last Pass on my S4, I allow it to update, yet nothing happens.
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Old September 17th, 2013, 09:50 AM   #12 (permalink)
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I got this response from WhatsApp today:

Quote:
Hi,

Sorry for the inconvenience. This is a known issue and we are doing our best to improve WhatsApp in a future update.

In the meantime, please downgrade to the previous version:

Go to http://www.whatsapp.com/android/2.11.23/WhatsApp.apk on your phone
Open the file that is downloaded
You may need to disable Unknown sources in your system security settings to install this version.

We apologize for the inconvenience.
So it seems something in the WhatsApp update was at fault. No issues as of yet using the 2.11.23 version.
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Old September 17th, 2013, 10:10 AM   #13 (permalink)
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ive had the same issue as everyone else except with facebook not whatsapp. i took my phone back to the shop it came from they replace the handset and still the same issue.
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Old September 17th, 2013, 02:37 PM   #14 (permalink)
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WhatsApp support emailed again saying that they believe they've fixed the issue and to download the latest version from here:

http://www.whatsapp.com/android/current/WhatsApp.apk
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Old September 18th, 2013, 07:59 AM   #15 (permalink)
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it must be the mobile phones themselves else ive had the same issues with facebook not whatsapp
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Old September 18th, 2013, 08:03 AM   #16 (permalink)
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Old September 18th, 2013, 08:16 AM   #17 (permalink)
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A whatsapp update is on Google play today, presumably to correct the knox issue. Seems ok on mine so far for a couple of hours now, fingers crossed it's sorted.
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Old September 18th, 2013, 10:20 AM   #18 (permalink)
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Quote:
Originally Posted by danabrey View Post
WhatsApp support emailed again saying that they believe they've fixed the issue and to download the latest version from here:

http://www.whatsapp.com/android/current/WhatsApp.apk

Glad you got a response from Whatsapp.....I didnt!!!!!
Their initial automated email says to update to latest version via their site.
This I did (2.11.73) & I havent had any issues yet (although I think I may have hit the remind me in 30 days box in the security warning!!!)

I now notice there is a new up date (2.11.79) So I will try that & keep my fingers crossed!
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Old September 18th, 2013, 10:22 AM   #19 (permalink)
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Quote:
Originally Posted by spark001uk View Post
A whatsapp update is on Google play today, presumably to correct the knox issue. Seems ok on mine so far for a couple of hours now, fingers crossed it's sorted.

Just had the update notification.
I will download later & see what happens, although I might have to wait as I think I hit the remind in 30 days button in error.
Only time will tell!
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Old September 18th, 2013, 10:40 AM   #20 (permalink)
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Quote:
Originally Posted by stressedout View Post
I couldn't confirm WhatsApp because I don't use it, but I do use FB and haven't gotten that popup yet. I'll see if my wife has gotten it if she messages me from work.
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Old September 24th, 2013, 03:49 AM   #21 (permalink)
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Still no joy Im afraid.
Have uninstalled & re-installed various updates from Whatsapp & had a couple of responses from Whatsapp devs, but I am still getting the Security Policy Update pop-up.
I removed Whatsapp from my phone last night & I am still getting the pop-ups!
Apparently, you can stop the pop-ups by force stopping the app??
I have done this, so only time will tell!!
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Old September 24th, 2013, 07:32 AM   #22 (permalink)
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I have this problem and note the references to WhatsApp. I do not have WhatsApp, so why should I be getting this problem?
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Old September 24th, 2013, 07:58 AM   #23 (permalink)
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According to my call with Samsung earlier, this issue has NOTHING to do with Whatsapp or any other app. Only Samsung are to blame!
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Old September 24th, 2013, 08:12 AM   #24 (permalink)
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TheRobster

Quote:
Originally Posted by TheRobster View Post
According to my call with Samsung earlier, this issue has NOTHING to do with Whatsapp or any other app. Only Samsung are to blame!
Thanks for that it sets my mind at ease.
ALTHOUGH...
- within five minutes of posting on here about this problem I received an e-mail from WhattApps telling me about WhatApps!!!!
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Old September 24th, 2013, 08:31 AM   #25 (permalink)
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Yeah, I got an email from Whatsapp telling me to update their app as they had sorted the issue!
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Old September 24th, 2013, 09:12 AM   #26 (permalink)
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There's two different things going on.
- There was in fact an error with WhatsApp accessing something it wasn't supposed to causing a Prevention popup.
- This is a Security Policy Update direct from Samsung that is being pushed out. Unfortunately the servers are backed up as noted earlier. http://www.geeky-gadgets.com/samsung-galaxy-s4-update-released-23-09-2013/.

Maybe WhatsApp doing whatever it did forced your phones to trigger an update request earlier than others as everyone else seems to have started getting it yesterday. So far I've only seen posts from people in the EU region though.
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Old September 24th, 2013, 03:23 PM   #27 (permalink)
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A friend of mine is a samsung rep, so I contacted him... He said its a well known issue with Samsung at the moment... (something to do with a launch of a new unlocking system for the Note3 where you can unlock with a signature!??) I am hoping it will be fixed in a few days time. The symbol in the corner is quite annoying... And it doesnt give me the option to hide it for 30 days...
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Old September 24th, 2013, 06:36 PM   #28 (permalink)
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I have the same proble, I rang Samsung today and they said due to so meny people downloading it there server has crashed and when its up and working again the download will work. Hope it helps
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Old September 25th, 2013, 06:09 AM   #29 (permalink)
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Disable this either through App Manager or Titanium Backup then restart the phone.

Fix cited here by raffigrant:
(http) /community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Samsung-Galaxy-S4-Security-Policy-Update-fails/td-p/534264/page/2
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Old October 10th, 2013, 11:07 AM   #30 (permalink)
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I know this is an old thread but can anyone tell me when the last time the Facebook app had an update? I only updated mine last night, but since it's been coming up with the same problem as others in this thread. How do I stop it from showing this message every time I log in to Facebook?
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