September 19th, 2013, 06:02 PM
Thread Author (OP)
Join Date: Nov 2011
Carrier: Not Provided
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Multiple Numbers in same contact name
Hi, apologize if this has been discussed and resolved before, I did a search and found multiple contact issue but that's not exactly what's happening here.
What's happening is there are multiple numbers in the same contact,
EX: Bill Jones
There is two NUMBER entries for the same contact, for every contact NOT the contact itself, and not necessarily the "mobile number", it could be a "home" number as well.
Only 1 account is connected to the device that would be synching contacts... unless Verizon Backup Assistant is the culprit.. at the time of a Verizon Assistant Backup, say if two accounts were connected (EX: email@example.com
) let's say they had the same contacts, or some contacts with the same entries, and you run a backup using Verizon Backup Assistant, when you restore it, would that cause the multiple number entries? I don't see why it would cause just the number entry and not duplicate the contact as well. But that's the only thing I can think of. Device has been factory reset and issue persists. I do not have the device with me. It is for a certain... well.. individual. Any tips/advice would be greatly appreciated and I will update when possible if anything helps/resolves the issue.