November 5th, 2013, 11:32 AM
Join Date: Aug 2010
Location: Cotswolds, England
Device(s): SGS4 GT-i9505. Rooted. GE KitKat 4.4.2 Danvdh ROM. Baseband: NC9. Kernel: ktoonsez+PhilZ
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Taken from 18 Galaxy S4 models - know yours?
Originally Posted by ironass
#1.4. Your device's current firmware version is not supported to update firmware via kies
This indicates a mismatch with your CSC, (C
ustomisation) code, see #1.3
to obtain this. This can happen for a number of reasons.
You will not be able to receive an update via Kies
, the Samsung PC Suite, if you are rooted, on a custom ROM or have flashed a stock Samsung firmware with a different CSC
code not originally intended for your phone, and may receive the message,"YOUR DEVICE'S CURRENT FIRMWARE VERSION IS NOT SUPPORTED TO UPDATE FIRMWARE VIA KIES
" or "YOUR DEVICE DOES NOT SUPPORT SOFTWARE UPGRADING VIA KIES
", depending on your version of Kies .
It has also emerged that sometimes vendors have been flashing phones with a different stock Samsung firmware prior to sale in an attempt to sell to a wider market and therefore upgrades via Kies
are not possible. There are also reports that people who have had their phones repaired at a Service Point and re-flashed with different firmware are unable to receive updates via Kies
Provided that your phone has never been rooted, unlocked, flashed or altered by you in any way, then the best advice is to take it to a Samsung Service Point
and ask them to update the firmware for you.
Alternatively, you can download a stock Samsung firmware
of your choice and flash this via a PC
suite called Odin
. This is for competent users and will void your warranty, if you have one, by flashing any firmware other than that intended for your original CSC code as well as preventing future updates through Kies or Over The Air, (OTA).
Last edited by ironass; November 5th, 2013 at 12:06 PM.