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Old November 3rd, 2013, 09:09 PM   #1 (permalink)
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Default GS4 charging issue

whenever i try to charge my phone it will not charge....and when its UNPLUGGED it sometimes will say connected as usb device even when NOT plugged in....its very frustrating cause now my phone will not charge

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Old November 3rd, 2013, 09:40 PM   #2 (permalink)
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Is this recent? Like really recent?

My phone stopped recognizing when it was plugged in to the charger with the 4.3 update.

My circumstances:
- It is not the charger. It fails to recognize other chargers, too.
- It sometimes knows that it is plugged in -- about one time in six.
- It only seems to happen with a charger -- which is to say, it still recognizes being docked in the car dock.
- I'm suspecting that it may have something to do with the phone itself just not recognizing that it is plugged in. Which is to say, I'll plug it in, and it won't indicate it is plugged in, but when I unplug it, I get the "unplugging" sound. Also, while it was plugged in (and not recognizing it), I restarted the phone, and when I restarted it, it then recognized that it was plugged in and charging.

I'm wondering if this isn't some little quirk of 4.3, as the fact that my phone started doing that right after the update is a quite a coincidence.

(And I know the first thing you're going to say is Factory Data Reset, but I'll be really ticked if I do a FDR and it doesn't work, 'cause, boy, I hate losing all my app data.)
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Old November 3rd, 2013, 10:04 PM   #3 (permalink)
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yes it started somewhere around 5 hours ago and it just says charger not compatible and now it dosnt even detect a charger
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Old November 4th, 2013, 09:56 PM   #4 (permalink)
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Are you using the original Samsung charger?

(I ask because it appears that I wasn't. I was using a motorola charger which I'd thought was my Samsung charger, and with which I never had problems before.) It seems that my phone no longer recognizes the motorola chargers, but happily charges on the Samsung charger. (And, apparently, an Asus charger, for some reason.)

I add that, against my better judgment (but because of all the problems I've had since 4.3) I did a FDR. Result: no change; it still won't recognize the Motorola chargers, although now I am super-grumpy as I'm going to spend the rest of the night trying to put my phone back to how it was.
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Old November 5th, 2013, 09:45 AM   #5 (permalink)
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If you are using the Samsung charger, are you using the cord that came with it? Most USB cables are smaller gauge wire, which results in voltage drop.
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Old November 5th, 2013, 12:37 PM   #6 (permalink)
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For me, Samsung charger with non-Samsung USB actually charges the phone (I'm not concerned with speed, right now -- it's a yes/no thing). The ASUS charger and cable (which, if memory serves, came with the Nexus 7) also work.

Neither motorola charger will charge the phone anymore -- although when I unplug the charger, the phone makes the unplugging noise, so it knew it was connected to something. Also, they WILL charge the phone if I restart the phone while they are plugged in, which seems odd.

I would assume it's something to do with the charger, except I have two motorola chargers, and the behavior happened with both of them, and right after the 4.3 update.
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Old November 5th, 2013, 01:02 PM   #7 (permalink)
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This is just FYI. It is not intended to be an "In Your Face" reply.

I am stock, upgraded to 4.3 and have done an FDR because of the Security Thingy that has been going around.

I have a pile of micro USB chargers on my desk at work that are for various devices that I have or have had. There is literally a dozen of them lying here. It doesn't matter which I choose (although I always use the Moto charger), the phone charges fine with all of them. I even have a charger for a pack of Blu E-Cigs (I work for the company that makes them) and the phone charges with it also. The only difference that I see is charge time. The phone always says that it is connected and always charges.

All that, I guess to say, my phone seems really flexible about the charger I use.
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Old November 5th, 2013, 02:35 PM   #8 (permalink)
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Mine totally used to be. It'd charge with anything. I guess it's gone temperamental on me. (Wouldn't be the first time. I'm used to quirky phones. I'm just a bit annoyed as I have all those moto chargers, and only the one Samsung.)
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Old November 5th, 2013, 08:45 PM   #9 (permalink)
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honestly ive just gotten tired of the problems with this phone ive had it replaced 2 times and its never been my fault
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Old November 6th, 2013, 09:06 AM   #10 (permalink)
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I discovered last night that my phone wasn't charging in the car when connected to a 2A cig lighter device, but if I took the same cable and connected it to the car's built in USB port, it would charge.

The wife was having trouble in her car with the same 2A device, which I thought was just not charging fast enough but might have been not charging at all. I told her to take the white USB cable from the Samsung charger, and my phone will charge with that setup (as well as from her car's built in USB port using that cable).

Finally, I tried two old car adaptors and both worked.

So anyway, my phone is also having some charging issues, but they seem to be easy to fix.
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Old November 6th, 2013, 03:39 PM   #11 (permalink)
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I've got the car charger that Verizon sold me with the built in light at the end where it plugs into the phone at. It worked great, charged really fast. Did the update, now it doesn't recognize it unless in shut the phone off.
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Old November 6th, 2013, 06:06 PM   #12 (permalink)
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Quote:
Originally Posted by Goodspike View Post
I discovered last night that my phone wasn't charging in the car when connected to a 2A cig lighter device, but if I took the same cable and connected it to the car's built in USB port, it would charge.
This changed today. I had to switch to the white cable that came with the Samsung 110 volt charger and then it worked with both the cig adapter device and the built in USB port.
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Old November 8th, 2013, 09:18 AM   #13 (permalink)
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Continuing with my results, both my wife and I are having good results in the car with our 2A third party cig adapters IF we use the white USB cable that comes with the Samsung 110 volt charger.

Connecting one of the USB cables that we were using in the car to the Samsung 110 volt charger works and one of them doesn't work. As someone mentioned here, and I've repeated, the gauge of the USB cable does affect voltage over relatively short distances. My guess is that the S4 is now for some reason more picky about voltage. There may be a reason for that, although even if there is, it's annoying.
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Old November 8th, 2013, 11:33 AM   #14 (permalink)
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Mine is still unpredictable. This morning, by mistake, I plugged it in my old Motorola charger and it's charging fine. Weird.
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Old November 8th, 2013, 06:43 PM   #15 (permalink)
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Quote:
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Mine is still unpredictable. This morning, by mistake, I plugged it in my old Motorola charger and it's charging fine. Weird.
I have chargers and cable combinations that sometimes work and sometimes don't work. I'm not sure I have one that has never worked. The only thing that has always worked though is anything with that white USB cable that comes with the Samsung 110 volt charger.
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Old November 8th, 2013, 08:04 PM   #16 (permalink)
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Quote:
The only thing that has always worked though is anything with that white USB cable that comes with the Samsung 110 volt charger.
I'm not sure what, exactly, this adds to the discussion -- but, as my Samsung white USB cable wasn't long enough, I'm using it with an Amazon Basics USB extender cable (between the Samsung cable and the Samsung charger) and this, too, has been absolutely solid.
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Old November 9th, 2013, 02:45 AM   #17 (permalink)
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Quote:
Originally Posted by Adara View Post
I'm not sure what, exactly, this adds to the discussion -- but, as my Samsung white USB cable wasn't long enough, I'm using it with an Amazon Basics USB extender cable (between the Samsung cable and the Samsung charger) and this, too, has been absolutely solid.
This might the cause of your problem, long cable + additionally connectors increase the electrical resistance and let drop voltage on the cable, that decreases the voltage level on your phone ... less voltage, less amperage.

The Motorola charger has also USB voltage output, but the voltage level might be just a little bit higher.
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Old November 9th, 2013, 08:57 AM   #18 (permalink)
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Quote:
Originally Posted by Adara View Post
I'm not sure what, exactly, this adds to the discussion -- but, as my Samsung white USB cable wasn't long enough, I'm using it with an Amazon Basics USB extender cable (between the Samsung cable and the Samsung charger) and this, too, has been absolutely solid.
Information on cables that work is good--being more specific would be better. A link to the item purchased.

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This might the cause of your problem, long cable + additionally connectors increase the electrical resistance and let drop voltage on the cable, that decreases the voltage level on your phone ... less voltage, less amperage.
I think you may have misread the post. They were saying that cable worked, despite being longer. Probably a heavier gauged cable.
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Old November 9th, 2013, 09:37 AM   #19 (permalink)
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Quote:
Originally Posted by Goodspike View Post
... I think you may have misread the post. They were saying that cable worked, despite being longer. Probably a heavier gauged cable.
You're right I mixed up Adara's first with their second post.
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Old November 9th, 2013, 09:53 AM   #20 (permalink)
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BTW, I should add that with the white Samsung USB cable connected to the 2A cig. adapter the phone charges a lot faster now, even with the screen on. So clearly there was some issue with the cable before, even though it technically worked.
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Old November 9th, 2013, 12:12 PM   #21 (permalink)
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Quote:
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Information on cables that work is good--being more specific would be better. A link to the item purchased.
Good point. What works is white Samsung charger and white Samsung charger cable with this here cable in between them.

(I have two Motorola chargers -- one of them never works with the GS4; the other sometimes works. I've tried to read the specs on them to figure out the difference between the one that sometimes works and the one that never works, but that's some really tiny type.)
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Old November 13th, 2013, 04:40 PM   #22 (permalink)
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Stupid Question: Why would 4.3 affect what cables/chargers can be used? I mean, isn't this a hardware issue?
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Old November 14th, 2013, 10:12 AM   #23 (permalink)
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Quote:
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Stupid Question: Why would 4.3 affect what cables/chargers can be used? I mean, isn't this a hardware issue?
My guess is software controls when charging gets turned off to avoid overcharging, so software does affect charging.

It could also be that Samsung was seeing some issues caused by third party chargers, and so changed the software to avoid those issues.
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Old November 14th, 2013, 04:02 PM   #24 (permalink)
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I just loaded 4.3. Using sprint supplied charger. Folks it's nothing to do with cables. Turn your phone off. Plug it into charge. Multiple times Works perfect. Boot with it plugged in. Works fine.

Issue is 4.3. It won't pick it up on the fly. It's an OS issue.
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Old November 14th, 2013, 04:36 PM   #25 (permalink)
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I agree with bltserv...I did that just not thinking... now every charger I have works fine. Car, off brand as well as Samsung. I just thought I was luckly until I read blt's post.. and realized that is how I did my first charge after the upgrade so it must have corrected itself from the getgo.
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Old November 14th, 2013, 04:43 PM   #26 (permalink)
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Quote:
Boot with it plugged in. Works fine.
I already noted this upthread (and I think someone else did, too, but that might be another thread) -- although I'm glad you mentioned it again, because it raises the issue of what the hell is going on here.

Because it's more than just that. My Samsung supplied charger (with Amazon extension) absolutely will charge without having to reboot. 100%. No problem. It will pick up that charger on the fly.

It will also pick up an Amazon Kindle 9W charger on the fly. (A discovery I made by accident.)

I have two Motorola charges which used to work with the phone all the time. After 4.3, it will sometimes pick up one of them on the fly but not the other; although it will charge with either one if I reboot while plugged in. (I see no difference in the specs of these chargers, although the one it likes less seems to have a slightly thinner cable.)

So, yeah, there's something in 4.3 which makes it more picky about what it will charge with, but the problem does not occur if you reboot while plugged in.

That's messed up.
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Old November 14th, 2013, 05:17 PM   #27 (permalink)
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I'm not understanding what you're saying. Will it charge okay after you reboot only once while plugged in, or do you have to reboot while plugged in repeatedly to get it to charge?

Stated differently, will have have to reboot every time I plug it into my car charger with a non-Samsung cable?
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Old November 14th, 2013, 05:36 PM   #28 (permalink)
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In my personal experience, if I want the phone to charge with one of the problematic chargers, I MUST reboot the phone while it is plugged in EVERY TIME.

Doing it once does not fix the problem forever; it is a just-this-time-only solution.
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Old November 14th, 2013, 05:55 PM   #29 (permalink)
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Thanks. That could be good to know in a pinch!
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Old November 14th, 2013, 08:19 PM   #30 (permalink)
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Something not right. Why would the OS care about the charger on the fly. But let it work at boot. It should kick it if that's really the issue. I got a feeling we will have a flood of these complaints as the rollout moves forward. Pain in the azz to reboot every time. I gave my new charging cable to GF for her S3. Hers broke. So I can't test. But all 3 of my aftermarket and my expensive car/ac charger I got from sprint with my Evo4G don't work on the fly. Got a feeling somebody will write an app to get around this little bug. Otherwise happy with 4.3. So far.
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Old November 15th, 2013, 10:09 AM   #31 (permalink)
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Default 4.3 Charging bug

I think it's a driver issue. The morre reading I do this seems Widespread with 4.3 across the board hardware wise.
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Old November 19th, 2013, 01:37 PM   #32 (permalink)
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It's seems Samsung is using the latest specs in the mini HDMI connector. Trick is to plug the cable into the phone. Then plug itinto your AC or DC and it usually will work without reboot. If you try a bunch of times it won't work. But do it right the first time and your good. Otherwise quick reboot and your good.
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Old November 19th, 2013, 06:59 PM   #33 (permalink)
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Quote:
It's seems Samsung is using the latest specs in the mini HDMI connector. Trick is to plug the cable into the phone. Then plug itinto your AC or DC and it usually will work without reboot.
Good to know, but not very helpful when you have to crawl under the desk to reach the outlet. (I'd rather reboot.)
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Old November 22nd, 2013, 06:13 PM   #34 (permalink)
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This USB cable seems to work:

Amazon.com: Monoprice 3-Feet USB 2.0 A Male to Micro B 5pin Male 28/24AWG Cable with Ferrite Core: Computers & Accessories

$5 if you have Amazon prime.

I'm using it in conjunction with this car adapter:

Amazon.com: PNY P-P-DC-UF-K01-GE 12 Volt 2.1 Amp Rapid USB Car Charger - Black: Electronics
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Old November 23rd, 2013, 06:01 PM   #35 (permalink)
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I'm waiting to hear if the new update will eliminate the need for buying more cables.
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Old November 24th, 2013, 09:25 AM   #36 (permalink)
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Quote:
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I'm waiting to hear if the new update will eliminate the need for buying more cables.
I joked in another thread that Verizon will push that update the same day that my new cables arrive.

Seriously though, with better cables most likely comes faster charging, and since I don't tend to stay in the car for that long, faster charging could be useful in some situations (particularly since I don't always plug in the phone while navigating, which does drain the battery.)
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Old December 1st, 2013, 10:08 AM   #37 (permalink)
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Yesterday I grabbed a USB cable to use to tether a Netbook. I didn't expect it to charge the phone when connected, because it doesn't work in the car, but it did. What's odd though is that there was a message in the pull down notifications to switch the cable to get faster charging!

So there are apparently three possible situations with the cable:

1. Too low of voltage to charge at all (and no warning).
2. Low voltage with a slow charge warning.
3. Proper voltage with fast charging.

Update: Yesterday I was tethered with a good cable and it charged with no warning. So clearly the cable is important.
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Old December 4th, 2013, 08:49 AM   #38 (permalink)
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Default MK2 Fixed Cable issue

I had a update last night. To MK2.
Looks like the charger issue went away.
It's working normal again with all my chargers.
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Old December 4th, 2013, 12:55 PM   #39 (permalink)
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Quote:
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I had a update last night. To MK2.
Looks like the charger issue went away.
It's working normal again with all my chargers.
Who's your provider (not listed)? I tried updating, and it says I'm up to date (MJ7).

When I plug into my HTC wall charger with USB it charges everytime, even with cable I use in the car. In the car with new changer that they gave me with the phone it won't charge.
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Old December 4th, 2013, 01:45 PM   #40 (permalink)
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Originally Posted by Adara View Post
Is this recent? Like really recent?

My phone stopped recognizing when it was plugged in to the charger with the 4.3 update.

That's when mine started to freak out.

And the sad thing is I drove to Verizon and the dang thing worked when I took it inside.

From what I've observed is that it wont recognize to charge at least 50% of the time I plug on the charger be it wall charger, car charger or the PC cable.
If you unplug and plug it in repeatedly it will eventually go into charge mode. (For those doing the reboot, try this instead).
Once it recognizes charge mode it charges fine.

I think it is definitely something to do with the 4.3 Update I got.
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Old December 4th, 2013, 01:55 PM   #41 (permalink)
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Originally Posted by bltserv View Post
I had a update last night. To MK2.
Looks like the charger issue went away.
It's working normal again with all my chargers.
What's MK2? Is that a ROM thing or a legit update?

I'm on Verizon. Not rooted.
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Old December 4th, 2013, 02:09 PM   #42 (permalink)
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Originally Posted by TrueMetalGeek View Post
From what I've observed is that it wont recognize to charge at least 50% of the time I plug on the charger be it wall charger, car charger or the PC cable.
Are you using the same USB cable for all those methods? That's very odd that it would be so consistent. I find that most things either work or don't work, but that there are some combinations that work some of the time or for a short time (and then stop charging).

Now that I have good USB cables I've not had a single problem for weeks (except that one tethering issue I mentioned where I wasn't using a good cable).
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Old December 4th, 2013, 02:23 PM   #43 (permalink)
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I tried plugging cable into phone first then charger in my truck, and it worked.
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Old December 4th, 2013, 02:45 PM   #44 (permalink)
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Originally Posted by TrueMetalGeek View Post
What's MK2? Is that a ROM thing or a legit update?

I'm on Verizon. Not rooted.
MK2 is the AT&T version of 4.3. Maybe TMo too, I'm not sure about that.
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Old December 4th, 2013, 07:48 PM   #45 (permalink)
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Default Mk2. 4.3

MK2 will show on your build no. I am Sprint.
4.3 implementation used new mini HDMI spec. It would charge if you plugged in cable to phone. Then plug to AC or DC. I never played with USB. You could not plug phone in on the fly as before. Or Reboot worked. Or on the fly worked if phone was off. The MK2 seemed to fix the 4.3 driver bug. It works as before at 4.22. Stock ROM
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Old December 13th, 2013, 01:42 PM   #46 (permalink)
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I updated to MK2 yesterday on VZW.
(I didn't get the alert notifying me to update, but I searched for it and it was there.)

Last night, plugged it into one of the chargers it had been been rejecting, and it immediately started charging -- first try, no problem.
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