Originally Posted by Podivin
I suspect that's an answer only someone from Samsung would know.
For any of us to know for SURE, we would have had to have purchased every Samsung product and seen the packaging.
MY answer would be, if you've already got the product, and it's working as it should, then does it really matter whether or not it's a Samsung product?
That aside, keep doing what you're doing and reading the comments, and avoid the ones where folks are saying that it's not an authentic Samsung product.
Thanks for the reply Podivin. Much appreciated!
I think you're right as there's no definitive answer from anyone.
I've actually just got a reply from Amazon regarding my concerns. Found it interesting so thought I'd share...
Please allow me to apologise for the difficulties experienced with your order # XXXXXXXXXXXXXXX for the "Samsung Galaxy S4 HDTV Adapter - White" purchased from the third party seller "U-Elec".*
Your order #XXXXXXXXXXXXX was sold by a third party seller, U-Elec, and was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon fulfilment centre on behalf of Amazon Marketplace Sellers.
While we investigate the problems you experienced, the item will be unavailable for purchase from this seller and Amazon. However, you may be able to purchase it from a Marketplace Seller on our website.
Please be assured, the type of seller activity outlined in your correspondence isn't tolerated by Amazon. Any issues like those you've described are brought to the attention of the appropriate department within Amazon. This team deals with possible violations of our policies and ensures that appropriate actions are taken against sellers that fail to abide by the terms and conditions of the Participation Agreement. I have asked this department to thoroughly investigate the matter you've raised.*
Please know that for account privacy reasons, we can't disclose the outcome of any investigation we may perform.*
Since we're unable to replace any items sold by Fulfilled by Amazon Sellers, I've issued a full refund of 14.45 GBP to the payment card used for your order. Refunds usually go through within 2 to 3 business days and we’ll send you confirmation by e-mail when it's complete. Please note, this doesn't include your bank's processing time. You should see this credit on your next payment card statement.
Please return this item to us within 30 days.*
To return the item, please visit the following link to get a printable return mailing label and follow the instructions provided:
The page will contain instructions for printing your return authorisation and label, and preparing your package for return.
Please follow the instructions on the label to return the order #XXXXXXXXXXXX to our Returns Department. You'll receive a confirmation e-mail once we've received your return.*
I regret that you've found this shopping experience disappointing.*
Thank you for bringing this matter to our attention. We hope to see you again soon.
Your feedback is helping us build Earth's Most Customer-Centric Company.
---- Original message: ----
Your name:Mr L XXXXXXXXXXXXX
Order No: XXXXXXXXXXXXXXXXXXX
Other info:Possible fake Samsung Product
Selected Order Items:*
Samsung Galaxy S4 HDTV Adapter - White
I just received my above order for Samsung Galaxy S4 HDTV Adapter.
As with many phone accessories unfortunately they are heavily targeted by fake versions of themselves.*
This Samsung product is rife with fakes, especially on well known and trusted websites as well as Amazon Marketplace. This is well documented on many forums and market place comments.
Having receiving my order from you without yet opening the packaging I have looked into the possibility of buying a fake item with useful sources such as the link below comparing fakes alongside the genuine product.
The main problem I have is that it is well documented that all genuine Samsung products have a hologram on the box. Yours does not and nor does it look like the genuine product in the comparison article.
Please can you explain these raised points and some proof to rest assure me that your product you have sold me is indeed genuine?
I look forward to your reply.*