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Old January 22nd, 2014, 05:44 AM   #1 (permalink)
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Unhappy Official Samsung Accessories - Genuine or Fake

Hi,

I’m have a real problem trying to buy genuine Samsung accessories as the market is so rife with fakes.

I really ran into problems when comment on Amazon claimed that advertised as genuine Samsung products were in fact fakes even though they were fulfilled by Amazon shared the same storage as the third party company selling the product). I would have bought directly from Amazon but unfortunately they have not been selling the specific items I want.

An example of this is the S4 Battery kit that is fulfilled by Amazon but have comments such as “This is a counterfeit item and is not a official samsung accessory. The item did not even come in the box the real ones do, there is no hologram sticker on the front (which proves its legitimacy). The item didn't even come with the extra charging cable which it is advertised to do. The following text is taken from amazon itself, 'Beware of Imitations! All authentic Samsung product will have a holographic sticker visible on the product packaging signifying that you have purchased genuine Samsung product. If you receive a product and the sticker is non-existent, has been removed or the packaging appears to have been tampered with, please report this to Amazon immediately.'. I will be contacting amazon immediately.”

Samsung Galaxy S4 Extra Battery Kit - White: Amazon.co.uk: Electronics

This put me off buying from Amazon so I ended up buying the kit from Dabs.com

Samsung Galaxy S4 Battery Charging Kit / Spare Battery (EB-K600BEWEGWW) - dabs.com

After watching videos such the one below comparing fakes against the Samsung genuine product this led me to believe that all Samsung products should have the hologram sticker as the real kit does in the video. However my kit from Dabs.com didn’t so I contacted customer service questioning this but they assured me that all their products are genuine. The kit I received wasn’t the same as the real one in the video as that also comes with a charger but all the kits I can find don’t. Also, my box wasn’t the same as the real one. It was similar to the fake box but not the same ether so I opened it and have been using it for 6 months and both the kit and accompanied spare battery work the same as the one that came with the S4. One of the telling signs of the fake was that the red light indicator would shine through the cheap plastic but mine does not. I can only see that this is a genuine kit so just want to know if the hologram doesn’t come with every packaged Samsung product. Can anyone confirm this?

http://m.youtube.com/watch?v=qFtA43omGjU&desktop_uri=%2Fwatch%3Fv%3DqFt A43omGjU

The reason I ask is that I’ve just received my S4 HDTV adapter wire from Amazon (I know...) which is again fulfilled by them but the hologram issue has come up again. No comment this time stating it’s a fake though.

Samsung Galaxy S4 HDTV Adapter - White: Amazon.co.uk: Electronics

I’ve not opened the box yet and am not sure whether to send it back as a fake or not due to the fact that it my packaging is the exact same as the fake cable shown in the ‘Real or Fake’ link below.

Fake vs Real Samsung MHL 2.0 Adapter - xda-developers

Please can anyone advise me on this?

Thanks in advance!

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Old January 22nd, 2014, 01:17 PM   #2 (permalink)
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Ok I'll simplify my over detailed post in attempt to get an answer.

If a Samsung product does not have the hologram sticker on the packaging does that mean it has to be a fake or does the packaging vary and can come without but still be genuine?
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Old January 22nd, 2014, 02:47 PM   #3 (permalink)
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I suspect that's an answer only someone from Samsung would know.
For any of us to know for SURE, we would have had to have purchased every Samsung product and seen the packaging.

MY answer would be, if you've already got the product, and it's working as it should, then does it really matter whether or not it's a Samsung product?

That aside, keep doing what you're doing and reading the comments, and avoid the ones where folks are saying that it's not an authentic Samsung product.
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Old January 23rd, 2014, 08:51 AM   #4 (permalink)
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Quote:
Originally Posted by Podivin View Post
I suspect that's an answer only someone from Samsung would know.
For any of us to know for SURE, we would have had to have purchased every Samsung product and seen the packaging.

MY answer would be, if you've already got the product, and it's working as it should, then does it really matter whether or not it's a Samsung product?

That aside, keep doing what you're doing and reading the comments, and avoid the ones where folks are saying that it's not an authentic Samsung product.
Thanks for the reply Podivin. Much appreciated!

I think you're right as there's no definitive answer from anyone.

I've actually just got a reply from Amazon regarding my concerns. Found it interesting so thought I'd share...

Hi,

Please allow me to apologise for the difficulties experienced with your order # XXXXXXXXXXXXXXX for the "Samsung Galaxy S4 HDTV Adapter - White" purchased from the third party seller "U-Elec".*

Your order #XXXXXXXXXXXXX was sold by a third party seller, U-Elec, and was labelled ‘Fulfilled by Amazon’. Items labelled ‘Fulfilled by Amazon’ are sent to you directly from an Amazon fulfilment centre on behalf of Amazon Marketplace Sellers.

While we investigate the problems you experienced, the item will be unavailable for purchase from this seller and Amazon. However, you may be able to purchase it from a Marketplace Seller on our website.

Please be assured, the type of seller activity outlined in your correspondence isn't tolerated by Amazon. Any issues like those you've described are brought to the attention of the appropriate department within Amazon. This team deals with possible violations of our policies and ensures that appropriate actions are taken against sellers that fail to abide by the terms and conditions of the Participation Agreement. I have asked this department to thoroughly investigate the matter you've raised.*

Please know that for account privacy reasons, we can't disclose the outcome of any investigation we may perform.*

Since we're unable to replace any items sold by Fulfilled by Amazon Sellers, I've issued a full refund of 14.45 GBP to the payment card used for your order. Refunds usually go through within 2 to 3 business days and we’ll send you confirmation by e-mail when it's complete. Please note, this doesn't include your bank's processing time. You should see this credit on your next payment card statement.

Please return this item to us within 30 days.*

To return the item, please visit the following link to get a printable return mailing label and follow the instructions provided:

XXXXXXXXXXXXXXXXXXXX

The page will contain instructions for printing your return authorisation and label, and preparing your package for return.

Please follow the instructions on the label to return the order #XXXXXXXXXXXX to our Returns Department. You'll receive a confirmation e-mail once we've received your return.*

I regret that you've found this shopping experience disappointing.*

Thank you for bringing this matter to our attention. We hope to see you again soon.

Warmest regards,


Ciara P.
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

---- Original message: ----

---------------
01/22/14 21:37:33
Your name:Mr L XXXXXXXXXXXXX
Order No: XXXXXXXXXXXXXXXXXXX
Other info:Possible fake Samsung Product
Selected Order Items:*
Samsung Galaxy S4 HDTV Adapter - White
Comments:Hi,

I just received my above order for Samsung Galaxy S4 HDTV Adapter.
As with many phone accessories unfortunately they are heavily targeted by fake versions of themselves.*

This Samsung product is rife with fakes, especially on well known and trusted websites as well as Amazon Marketplace. This is well documented on many forums and market place comments.

Having receiving my order from you without yet opening the packaging I have looked into the possibility of buying a fake item with useful sources such as the link below comparing fakes alongside the genuine product.

XXXXXXXXXXXXXforum.xda-developers

The main problem I have is that it is well documented that all genuine Samsung products have a hologram on the box. Yours does not and nor does it look like the genuine product in the comparison article.

Please can you explain these raised points and some proof to rest assure me that your product you have sold me is indeed genuine?

I look forward to your reply.*

Kind regards
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Old January 23rd, 2014, 09:14 AM   #5 (permalink)
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Old January 23rd, 2014, 10:08 PM   #6 (permalink)
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I went to the Samsung store a few hours ago and bought a protective cover for my S4 and there was no hologram on the box. I saw a charging kit + spare battery without the hologram sticker. Draw your own conclusions.
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Old January 24th, 2014, 08:49 AM   #7 (permalink)
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I went to the Samsung store a few hours ago and bought a protective cover for my S4 and there was no hologram on the box. I saw a charging kit + spare battery without the hologram sticker. Draw your own conclusions.
Many thanks for confirming that. Out of all the fake vs genuine articles, forums, comments on Amazon and videos no one has been able to have a straight answer on the holy hologram sticker theory. Of course there's no doubt that there is loads of fakes about but I can't believe that all the main electrical sellers have all been duped. Online Market places and Auction sites maybe but not the rest. Cheers.

Well I received another email from Amazon who say they have now processed a refund without me actually asking for one and only asked I send the item back at some point. Looks like I don't have to. Now shall I send it back now I have the refund...
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Old January 24th, 2014, 09:14 AM   #8 (permalink)
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Quote:
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Well I received another email from Amazon who say they have now processed a refund without me actually asking for one and only asked I send the item back at some point. Looks like I don't have to. Now shall I send it back now I have the refund...
That statement is very telling!

Why would you not send it back? Amazon have been honourable in this. It may also explain your innate distrust of others.
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Old January 24th, 2014, 01:19 PM   #9 (permalink)
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Quote:
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That statement is very telling!

Why would you not send it back? Amazon have been honourable in this. It may also explain your innate distrust of others.
I will be sending it back thanks for your kind concern! Amazon have been very impressive in how they have dealt with this matter and very swiftyly.

Am I to detect a dig at me regarding this? If so your snide comment is very telling...
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Old January 24th, 2014, 02:57 PM   #10 (permalink)
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ironass is a very knowledgeable and typically very helpful contributor here. I think he just misunderstood your first comment, which was a little ambiguos to me as well
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Old January 29th, 2014, 02:37 PM   #11 (permalink)
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Quote:
Originally Posted by Podivin View Post
I suspect that's an answer only someone from Samsung would know.
For any of us to know for SURE, we would have had to have purchased every Samsung product and seen the packaging.

MY answer would be, if you've already got the product, and it's working as it should, then does it really matter whether or not it's a Samsung product?

That aside, keep doing what you're doing and reading the comments, and avoid the ones where folks are saying that it's not an authentic Samsung product.
Sorry but I'd have to disagree, if a product was described as genuine and one receives a counterfeit product, that is illegal irrespective of whether it functions or not. If you owned a company that produces a product that is being cheaply counterfeited, you would take action against the counterfeiters. Large scale organised crime is responsible for most product counterfeiting and turns over many billions in untaxed revenue every year. That in turn has a knock-on effect on every legitimate business involved.
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