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Old April 6th, 2014, 03:06 PM   #1 (permalink)
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Confused Android 4.4 authentication *showstopper* issue. "Couldn't sign in....."

Hi. I really could do with some help here

I own a Galaxy S4. Since the kit kat update, the OS has been flaky and my phone keeps rebooting itself, which while pretty bizarre, I can live with it since, up to now, the phone has worked well, and the re-boot is speedy.

However, as of 5 days ago, I have managed to hit a pretty significant issue.

Firstly, I could not visit Google Play or even access my email and I do not know what triggered this. It seemed that it was random. Upon trying to re-authenticate, using correct credentials, I got the following message:

"Couldn't sign in

There was a problem communicating with Google servers

Try again later"

After getting this message 20 something times over the last 5 days, I no longer have the belief that "Trying again later" is going to fix this issue.

To make matters worse I tried removing my google account, which now has resulted in me not having any contacts on my phone.

I have read around a few forums and most of the tabled solutions talk about turning off 2 step authentication. Whilst that is great if it fixes someone else's issue, I have never had it on hence it is of no use to me.

If you are able to help, it really would be greatly appreciated.

Thanks and Regards, Rob

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Old April 6th, 2014, 04:48 PM   #2 (permalink)
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I don't know where you're located, but try getting the phone reflashed. In the US, try the Samsung kiosk at any Best Buy. Elsewhere try your carrier or the nearest Samsung location.
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Old April 6th, 2014, 09:45 PM   #3 (permalink)
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assuming you haven't done a factory reset yet. BTW, the phone shouldn't reset either (no matter how fast the reboot is). something is obviously not right, and I'd start with a factory reset.
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Old April 6th, 2014, 10:27 PM   #4 (permalink)
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Default Android 4.4 authentication *showstopper* issue. "Couldn't sign in....."

Hi!

Thank you for responses.

@Rukbat: I am located in Finland in northern Europe. I'll look into where my local Samsung shop is located.

@hansangb: No factory reset done thus far. I expect that will likely fix the issue but I also expect it to be problematic in terms of losing app specific data, of which there is a fair bit. I suppose I can try backing everything up beforehand. I recall trying this when I switched over to the S4 from my previous phone (HTC Desire HD) but it seemed to fail rather miserably.

Does anyone know how to kill any live authentication tokens? I am assuming that if I am able to properly detach my google account, then I should be able to re-add it back without drama... optimist that I am

Cheers, Rob
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Samsung Galaxy S4
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The all-new Samsung Galaxy S4 is all but guaranteed to be the next top-selling device. The new device is dubbed the "Life Companion" due to its intuitive features. The Galaxy S4 sports a 5-inch 1080p Super AMOLED display, an awesome 13 MP... Read More

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authentication error, authentication failed, authentication problem, connection error, connection failed, connection issue, connection problem, google account sync, google account sync problem, sign in failed message, sign in problem, sign-in failed


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