Originally Posted by glamgurl
Hi im dire need for some help I bought a Samsung galaxy s4 on Craig's list and after I put my t mobile sim card in and the phone starts to go through the set up but there is no keyboard that pops up onyly voice but no way to type at all and then the phone freezes on a white screen what do I do please help
Hello and welcome to Android Forums glamgurl
Thank you for your post. Hopefully, you will be able to answer some of the following questions.
There are currently 23
different models of the Samsung Galaxy S4
and over 1,000
different stock Samsung firmware versions, worldwide, covering 3 different Android platforms. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.
Could you post your Model number and Android version...
To locate these, go to...
Settings > More > About device > Model number
and Android version
This will give you the model of Samsung Galaxy S4
that you have and which Android version you are on.
Failing the above, can you give the Model no:
shown on the sticker underneath the battery.
Your current Firmware, (not
just Baseband), version .
To locate your current firmware version, go to the stock, Samsung, dial pad and type in...
This will give you your, "Version
", details in full, usually 3 lines of information, AP: CP: CSC:
, which may all
If code *#1234#
has been disabled on your firmware, you can download and install, free from the Play Store, Phone Info
and it will give you, under Firmware Info
Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ).
Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.
For more information, see, http://androidforums.com/samsung-galaxy-s4/760098-23-galaxy-s4-models-know-yours.html#post6099681
You can go to the green bar at the top of this forum and click on, "User CP
", which will take you to your User Control Panel and then select, "Edit your details
", under the heading, "Your profile
", on the left hand side. Here you can fill in your model and firmware under, "Current devices
", in, "Additional Information
". This ensures that your device details are shown under your user name on the left, in every post you make. You can update this as often as you like and will help other users immediately identify your current phone and firmware details.)