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Old April 25th, 2014, 08:42 PM   #1 (permalink)
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Default Microphone Quality When on Speaker Phone

Hello Everyone,

I got my S5 a few days ago. I noticed that when on speaker phone the other party does not hear me very well and end up turning the speaker phone off.
I did a little comparison with Note 2 and the Note 2 was much better. When on speaker phone the other party can hear me much better on the Note 2 than the S5. Same story with the Nexus5. I have used my Nexus5"s speaker phone in the car for the past four months with no issues, I could't carry any speaker phone conversation in the car since I bought the phone.

I tried a display S5 at the store and had the same issue. If you don't keep the phone close to your face the other party cannot hear you very well and sometimes a few words cannot be heard at all.

Is this a common problem with S5 or my handset happened to be faulty? Anyone has the same problem? Suggestions please?

Thanks.

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Old April 26th, 2014, 03:04 PM   #2 (permalink)
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So far, I have used mine twice on speaker phone.

No one complained as of yet... time will tell. Phone too new and only talked on it 4 or 5 times.

Playing with it is a different story though
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Old April 26th, 2014, 06:02 PM   #3 (permalink)
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Are you using a case? If you are make sure it isn't blocking either of the microphones. As far as having the same issue with the display phone- Those phones take a beating every day, being dropped hit, flexed, and god knows what else.
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Old May 1st, 2014, 11:57 PM   #4 (permalink)
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Thank you guys for the reply.
It was my phone issue, I just got it replaced today and the issue is gone. People can hear me no problem now when on speaker phone.
Thanks.
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Old May 2nd, 2014, 12:02 AM   #5 (permalink)
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I'm having the same issue with my phone. I ALWAYS use speaker and didn't have this issue with my S4. My phone is nekkid so that isn't the problem. So when you took it in, what did they do to test it?
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Old May 2nd, 2014, 12:26 AM   #6 (permalink)
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The phone was still under warranty, they gave me a new one.
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Old May 2nd, 2014, 05:20 AM   #7 (permalink)
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My wife and I both have that problem. May have to return. How did they ensure new one was better?
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Old May 5th, 2014, 09:30 AM   #8 (permalink)
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Have the exact same problem here. I went to the T-mobile store yesterday and the guy said his phone has the same problem. He said that I should wait to see what happens with the firmware upgrades.
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Old May 5th, 2014, 05:45 PM   #9 (permalink)
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I have the same issue. I find I have to hold the phone pretty close to my mouth which defeats the purpose of the speaker.
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Old May 6th, 2014, 03:07 PM   #10 (permalink)
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Before, my wife was on a Galaxy Nexus and I was on an S4, but we both are on S5 now. We have remarked several times about the amazing clarity of the S5 speakerphone and headphone calls too.

But I have noticed a big improvement in call quality across the board since I moved from Verizon to T-Mobile. I thought it was marketing hype, but HD Voice definitely makes a difference.

My wife sounded better on speakerphone in her car on the freeway on the S5 with T-Mobile HD Voice than she sounded on the regular microphone on a Galaxy Nexus on Verizon.
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Old May 6th, 2014, 03:21 PM   #11 (permalink)
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Quote:
Originally Posted by digitalfreaknyc View Post
Have the exact same problem here. I went to the T-mobile store yesterday and the guy said his phone has the same problem. He said that I should wait to see what happens with the firmware upgrades.
Don't accept that answer. Get a new phone
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Old May 6th, 2014, 05:55 PM   #12 (permalink)
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Blarney on T-Mobile being better than Verizon....

I've been with VZW for 20 years, and they have mostly always had the best service.

I went through every carrier there was back about 20 years ago searching for one that was reliable, had good audio, and did not drop out every 59 seconds.

Found VZW and never looked back.
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Old July 24th, 2014, 05:25 PM   #13 (permalink)
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Just Fixed my own problem:

Go to Setting > Sound > Call > check off the Noise Reduction = Problem Solved
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Old October 3rd, 2014, 04:33 PM   #14 (permalink)
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Wink Fixed the Problem

Thanks Saeedejc
I had the same problem and sent the phone in for repair and it came back with no change.
Now I can use the speaker phone.
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Old October 20th, 2014, 08:45 AM   #15 (permalink)
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Hi all. Only received my new S5 Friday and activated the small SIM card change this morning. Have received 2 calls since and both callers complained they couldn't hear me well. That's when I decided to check the web for known sound issues.
I have followed Saeedejc's instructions but my noise reduction was un-ticked. I then conducted a couple of sound tests and as I could barely hear myself on the playback, I safely assume the mic is the problem.

Vodafone sending a replacement phone which I should get tomorrow. They were pretty quick getting me connected to my old SIM card (off a Samsung S2).
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Old October 22nd, 2014, 03:10 AM   #16 (permalink)
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New phone delivered yesterday, immediately tried a sound test and all working well now.
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The Samsung Galaxy S5 is Samsung's 2014 flagship smartphone. As its name implies, it would be the 5th smartphone in the revered Samsung Galaxy S lineup. The phone has a 5.1-inch 1920 x 1080 Super AMOLED HD display, Qualcomm's Snapdragon 8... Read More

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