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Old July 11th, 2014, 12:38 PM   #1 (permalink)
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Default S5 to PC Connection Problem

I have a new S5 from Verizon. I am not able to connect it to any of my PCs using a USB cable. The problem each time I try: MTP driver failed to load.

This happens on my four Win7 PCs and my one Win8 PC. Strangely, when I connect my S5 to a very old WinXP machine it connects with no problem. When I connect it to a friendís Win7 laptop it connects with no problem.

When I connect my S5 (or a friendís S4) to any of my Win7/Win8 PCs this is what happens:

1. The PC recognizes that a device has been attached and starts loading the drivers.
2. The PC assigns the S5 a drive letter which I can see in Windows Explorer.
3. Some of the drivers load normally but the MTP driver fails to load every time.
4. The S5 continues to have a drive letter on the PC until the moment the MTP driver fails to load (usually 5-15 seconds) at which point the PC no longer sees the S5 and it no longer has a drive letter.

During the few seconds that the S5 does have a drive letter I can see its root directory (that may not be the correct term) but I canít see anything else on the phone.

I have tried this with the S5ís USB Debugging mode on and off; with and without Kies; with and without other USB devices connected to the PC. None of that seems to make any difference.

I have done extensive online searching about this issue. I have found many other people with similar problems plus numerous suggested fixes. Some of the fixes have worked for some people but none have worked yet for some others including me.

As I said above, I am using a USB cable between the S5 and PC. I am not interested in a WiFi connection between the two. My previous phone (Motorola Droid Razr) connects to all of these PCs with USB.

My goal is to get the USB connection working so that I can transfer files between my PC and the micro SDHC card in the S5.

Iím out of ideas. Any clues appreciated!

Peter

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Old July 11th, 2014, 01:40 PM   #2 (permalink)
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Sounds like you might need to redo the drivers for Samsung phones... a quick search led me to this link
http://forum.xda-developers.com/showthread.php?t=961956
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Old July 11th, 2014, 01:51 PM   #3 (permalink)
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Hi, sorry to hear of your troubles, have you tried downloading and installing this USB driver? Phil
Support - Verizon Wireless Cell Phones SM-G900V | Samsung Cell Phones
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Old July 14th, 2014, 09:48 AM   #4 (permalink)
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It could also be a bad cable. Do you know someone else with an S5 who would let you try their cable?

If re-installing the drivers still won't work, you can get similar cables on Amazon. I got a 3 pack of them for a reasonable price (I have wall chargers and car chargers distributed in various rooms and vehicles, so I can charge anywhere).

When I connect my S5 to a Win7 PC, it first shows being connected as "an installer". If I want to connect using MTP I have to tell the phone to do that. It closes the "installer" connection, then re-opens a connection as MTP. Are you seeing the same thing? If not, it might actually be something wrong in the phone.
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Old July 14th, 2014, 11:34 AM   #5 (permalink)
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Here are your options....

1. That old phone you have laying around? It just became useful again. Configure a Bluetooth connection between the old phone and your S5. Put an appropriate microSD card in the old phone and transfer media files from the S5 to the old phone as you wish and then copy them from the old phone to the PC over USB.

2. Get a cheap USB Bluetooth adapter and configure a connection between the S5 and your computer(s) to share files. Easy as can be!

3. Get a USB2microUSB thumb drive. It has micro USB on one end and regular USB on the other. Best Buy has a sale on the Sandisk models right now.
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Old July 14th, 2014, 12:52 PM   #6 (permalink)
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Originally Posted by smith058 View Post
Sounds like you might need to redo the drivers for Samsung phones... a quick search led me to this link
[Driver][21.01.2014]SAMSUNG ♣USB Drivers♣ for Mobile Phones -LATEST VERSION- - XDA Forum
Thanks for the reply. I have the latest drivers from the Samsung website. Unfortunately that didn't solve the problem.
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Old July 14th, 2014, 12:56 PM   #7 (permalink)
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It could also be a bad cable. Do you know someone else with an S5 who would let you try their cable?

If re-installing the drivers still won't work, you can get similar cables on Amazon. I got a 3 pack of them for a reasonable price (I have wall chargers and car chargers distributed in various rooms and vehicles, so I can charge anywhere).

When I connect my S5 to a Win7 PC, it first shows being connected as "an installer". If I want to connect using MTP I have to tell the phone to do that. It closes the "installer" connection, then re-opens a connection as MTP. Are you seeing the same thing? If not, it might actually be something wrong in the phone.
Thanks for the reply.

1. I've tried multiple cables. Same results with all.

2. When I connect the S5 to a PC it is recognized as an installer - like you said. Then the MTP driver starts to load. As soon as that fails the PC no longer sees the phone.

Peter
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Old July 14th, 2014, 03:47 PM   #8 (permalink)
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I wonder if you can get a fresh copy of an MTP driver for Windows?

I was going to suggest a factory reset on the phone, but if your friend's S4 has the same issue (on your PCs) and you are able to connect to a friend's Win7 notebook, it almost sounds like the problem is with your PCs. Odd that all the ones newer than XP would share the issue. But........I do keep a couple rigs on XP just for this kind of thing. Some things just are a pain to do on Win7. Too many permissions involved.

Hmm. That has me thinking. Are you trying on your PCs as an administrator account login, or a user account? If you've not tried as an administrator account login, you might try that. Trying to think what might be different between you and your friend's Win7 installations, and that came to mind.
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Old July 14th, 2014, 03:54 PM   #9 (permalink)
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Originally Posted by DroidFromVA View Post
Here are your options....

1. That old phone you have laying around? It just became useful again. Configure a Bluetooth connection between the old phone and your S5. Put an appropriate microSD card in the old phone and transfer media files from the S5 to the old phone as you wish and then copy them from the old phone to the PC over USB.

2. Get a cheap USB Bluetooth adapter and configure a connection between the S5 and your computer(s) to share files. Easy as can be!

3. Get a USB2microUSB thumb drive. It has micro USB on one end and regular USB on the other. Best Buy has a sale on the Sandisk models right now.

Interesting workarounds. However you might not be aware that the S5 uses a micro-USB3 jack. Don't know if any flash drives or Bluetooth dongles are available yet with that connector.

The S5 has bluetooth, so it might be able to transfer files that way, and of course there is always WiFi. But I am sure fixing the problem with the cable connection would be the desired goal.
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Old July 14th, 2014, 03:57 PM   #10 (permalink)
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Originally Posted by pmokover View Post
Thanks for the reply.

1. I've tried multiple cables. Same results with all.

2. When I connect the S5 to a PC it is recognized as an installer - like you said. Then the MTP driver starts to load. As soon as that fails the PC no longer sees the phone.

Peter
Peter, I just tried Googling "Windows7 MTP driver". I suggest you do so. It seems you are not alone here. Not by a LONG shot. Maybe somewhere in all those hits you can find a solution.
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Old July 14th, 2014, 04:04 PM   #11 (permalink)
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Interesting workarounds. However you might not be aware that the S5 uses a micro-USB3 jack. Don't know if any flash drives or Bluetooth dongles are available yet with that connector.

The S5 has bluetooth, so it might be able to transfer files that way, and of course there is always WiFi. But I am sure fixing the problem with the cable connection would be the desired goal.

I assure you that Micro USB 2.0 works just fine with the S5, so there's no problem with those flash drives. I've used all of the solutions that I presented because using a USB cable just doesn't work well due to the software issues that come with MTP. A Bluetooth connection is by far the easiest and quickest way to transfer files but so few computers have Bluetooth adapters. It's definitely the cheapest solution as you can get a Bluetooth adapter for $20.
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Old July 14th, 2014, 04:06 PM   #12 (permalink)
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I wonder if you can get a fresh copy of an MTP driver for Windows?

I was going to suggest a factory reset on the phone, but if your friend's S4 has the same issue (on your PCs) and you are able to connect to a friend's Win7 notebook, it almost sounds like the problem is with your PCs. Odd that all the ones newer than XP would share the issue. But........I do keep a couple rigs on XP just for this kind of thing. Some things just are a pain to do on Win7. Too many permissions involved.

Hmm. That has me thinking. Are you trying on your PCs as an administrator account login, or a user account? If you've not tried as an administrator account login, you might try that. Trying to think what might be different between you and your friend's Win7 installations, and that came to mind.
Thanks the reply, Zoandroid.

I copied the MTP driver files from my friend's Win7 laptop (where my S5 does connect) to one of my Win7 PCs. No change in the result. This makes me think that the problem is NOT my driver files but rather something is preventing those files from loading. I have no idea what that might be.

Speaking of drivers, I noted that when my S5 is connected to my friend's PC, in Device Manager the only S5 related driver that's loaded is "Samsung USB Composite Driver." The MTP driver which attempts/fails to load on my PCs does not even attempt to load on her PC. Why would that driver be necessary (but fail) on my PCs but not on hers?

I am logged on with an administrator account on all of my PCs.

Thanks.

Peter
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Old July 14th, 2014, 04:06 PM   #13 (permalink)
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This one was an interesting read:

Windows Mobile Device Cannot Connect (or Quickly Disconnect or Drop) and Not Sync with Vista WMDC (ActiveSync) ¬ę Tip and Trick

And is typical of some of the obscure ridculous-ness the Windows OS can bring upon a user. Problems with completely counter-intuitive solutions.

I think I'd look into the one referring to the registy edit if I were in your position, and then perhaps into this issue pointing at Media Player as the culprit. What kind of Anti-Virus software are you using, or have you ever used, on your Windows 7 PCs?
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Old July 14th, 2014, 04:17 PM   #14 (permalink)
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Ah. I got it now. Plug the S5 in. Finger the notification bar at the top and drag it down to reveal some hidden notifications, click on the USB connectivity notification to bring up an option switch the protocol to PTP, and off you gooooooooooooooo! Unfortunately, it looks like KitKat locks down the SD card slot and requires you to go through the phone/software to access it.
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Old July 14th, 2014, 04:26 PM   #15 (permalink)
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Peter, I just tried Googling "Windows7 MTP driver". I suggest you do so. It seems you are not alone here. Not by a LONG shot. Maybe somewhere in all those hits you can find a solution.
I've spent the past two weeks living on Google over this problem. Hours every day. As you said, I am not alone with this problem. I have tried every suggestion I have found. No luck so far.

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Old July 14th, 2014, 04:28 PM   #16 (permalink)
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Originally Posted by Zoandroid View Post
This one was an interesting read:

Windows Mobile Device Cannot Connect (or Quickly Disconnect or Drop) and Not Sync with Vista WMDC (ActiveSync) ¬ę Tip and Trick

And is typical of some of the obscure ridculous-ness the Windows OS can bring upon a user. Problems with completely counter-intuitive solutions.

I think I'd look into the one referring to the registy edit if I were in your position, and then perhaps into this issue pointing at Media Player as the culprit. What kind of Anti-Virus software are you using, or have you ever used, on your Windows 7 PCs?
I have done the registry edits. I have also tried with AntiVirus disabled. Same result every time.
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Old July 14th, 2014, 04:30 PM   #17 (permalink)
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Ah. I got it now. Plug the S5 in. Finger the notification bar at the top and drag it down to reveal some hidden notifications, click on the USB connectivity notification to bring up an option switch the protocol to PTP, and off you gooooooooooooooo! Unfortunately, it looks like KitKat locks down the SD card slot and requires you to go through the phone/software to access it.
Thanks for the suggestion but switching to PTP didn't work. Switching back to MTP didn't do the trick either.
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Old July 14th, 2014, 04:32 PM   #18 (permalink)
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I've spent the past two weeks living on Google over this problem. Hours every day. As you said, I am not alone with this problem. I have tried every suggestion I have found. No luck so far.

Peter

From what I just dug up, the latest Android shipping on new phones apparently has restrictions on SD card access, so you cannot connect the phone via USB and access the SD card storage directly. You'll have to use an app on the phone, Bluetooth file transfer, or sync to one of the micro-USB/USB flash drives using an appropriate app. Those are your choices.
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Old July 14th, 2014, 04:35 PM   #19 (permalink)
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Unfortunately, it looks like KitKat locks down the SD card slot and requires you to go through the phone/software to access it.
_
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Old July 14th, 2014, 04:40 PM   #20 (permalink)
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You're right about that - I've discovered the hard way. I wish I knew that before I purchased a KitKat phone. You can read/copy from the SD card but you can not write to it while it's in the phone. That makes having an SD card much less useful to me which makes having the phone somewhat less useful.
Well, I can't imagine why they did that but I would say it has some security uses. I get the gist that Google (and other companies) want to promote wireless connectivity as much as possible, hence the many WiFi/Bluetooth network storage devices that have cropped up over the past year like Sandisk's Wireless USB drive that can sync files with any current Android phone.
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Old July 14th, 2014, 04:41 PM   #21 (permalink)
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I've spent the past two weeks living on Google over this problem. Hours every day. As you said, I am not alone with this problem. I have tried every suggestion I have found. No luck so far.

Peter
So you've tackled this from the standpoint of it being something wrong with Windows? I am well aware of how software such as AV programs in Windows can have a trickle down effect into other things, making looking at Windows itself not seem like the path to take.

Next question. How long has it been since you did a completely clean reformat and installation of Windows on your PCs? "Windows rots". Sometimes tough problems can only be solved by starting over from scratch. It's easier to change a lightbulb than to do microscopic analysis on all the atoms of the filament to see which one lost cohesion, and why.

But before you explore that route, here is one more simple step to try. Make a new administrator account on one of the Win7 PCs. Log off any open accounts and log into the new account. You may need to install the Samsung USB driver from the new account. Then try connecting the S5. I've seen too many problems brough about by "corrupt" user profiles in Windows. If that works, you'll need to use a new Windows user account to solve the problem.
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Old July 14th, 2014, 04:43 PM   #22 (permalink)
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From what I just dug up, the latest Android shipping on new phones apparently has restrictions on SD card access, so you cannot connect the phone via USB and access the SD card storage directly. You'll have to use an app on the phone, Bluetooth file transfer, or sync to one of the micro-USB/USB flash drives using an appropriate app. Those are your choices.
That's not true, at last for me. My S5 transfers files from Phone and Card by USB 2.0 to my PC without any problems. However, my S5 is rooted. If yours is not, then indeed you can't write to the SD card "from any apps residing in internal memory". But you can still write to the SD card over USB from your PC. That's how I put Safestrap on the SD card to access it from the S5. Once rooted, there is a quick fix to remove the limitation on internal apps writing to the SD card.
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Old July 14th, 2014, 04:52 PM   #23 (permalink)
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Well, I can't imagine why they did that but I would say it has some security uses. I get the gist that Google (and other companies) want to promote wireless connectivity as much as possible, hence the many WiFi/Bluetooth network storage devices that have cropped up over the past year like Sandisk's Wireless USB drive that can sync files with any current Android phone.
I can tell you exactly why they did that.

The same reason they are making phones with no USB port, and no SD card. They want to take back the draconian control they had over cell phones prior to the emergence of the smartphone, with USB, and SD. Remember the first flip-phones? The only software on them was what you PAID FOR from your cell provider. We're headed back there, with these new sealed up phones that have no user removable battery, no USB, and no SD slot.
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Old July 14th, 2014, 04:59 PM   #24 (permalink)
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I have done the registry edits. I have also tried with AntiVirus disabled. Same result every time.
"Antivirus disabled" is not the same as scouring the registry and removing the "filter" listing they mentioned. Even un-installing the AV can leave that registry entry behind. Which AV programs have you ever used? If Norton or McAffee, then you apparently have that registry entry, even if you have removed them, if I read over that web page correctly. That's one Windows hassle - programs never clean up after themselves.
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Old July 14th, 2014, 05:51 PM   #25 (permalink)
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Those who believe that the SD card is locked down when connected to a PC and files can not be transferred, you are mistaken. The only time it is locked down is in terms of apps writing to it whilst the device is in use.

When I connect my device (NOT rooted) to the PC, it does not show up as a removeable device (like a USB drive would) and does not get assigned a drive letter. Instead it shows up under 'Portable Devices' "Galaxy S5 Portable Media Player" and when I open it I see two drives, one called Card and one called Phone. I can drag and drop files willy-nilly without an issue.

This may part of the problem that the OP is having - he is stating that it assigns it a drive letter and then fails and then it is not longer in windows explorer. Maybe it SHOULD be showing as a portable device as mine is (I made no tweaks, it always did it this way for me).

My device is set to MTP.
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Old July 14th, 2014, 08:43 PM   #26 (permalink)
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Firey05, which version of Windows is your PC running?

With Win7x64, my S5 gets a drive letter, and must be "safely removed" just like the majority of USB storage devices. I have the option of leaving it connected as "an installer" (I really don't know what that means, as I've never seen it before) or pulling down the notification bar and changing it to MTP or PTP. However, it looks to me like, when left as an installer, I am seeing less files in Card and Phone then I see using MTP.

This all occured BEFORE I rooted, too. I was able to transfer the files needed for the root modifications by USB cable to the Card folder while setting up to use Safestrap. But none of my internally running apps (I have not moved any to the SD) were able to write their backup files to the SD card until after Safestrap and the appropriate SD writing fix were applied.
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Old July 15th, 2014, 10:43 PM   #27 (permalink)
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Firey05, which version of Windows is your PC running?

With Win7x64, my S5 gets a drive letter, and must be "safely removed" just like the majority of USB storage devices. I have the option of leaving it connected as "an installer" (I really don't know what that means, as I've never seen it before) or pulling down the notification bar and changing it to MTP or PTP. However, it looks to me like, when left as an installer, I am seeing less files in Card and Phone then I see using MTP.

This all occured BEFORE I rooted, too. I was able to transfer the files needed for the root modifications by USB cable to the Card folder while setting up to use Safestrap. But none of my internally running apps (I have not moved any to the SD) were able to write their backup files to the SD card until after Safestrap and the appropriate SD writing fix were applied.
This makes me wonder if it is a x64 problem. Has anyone else had issues with 64 bit OS's and connecting their devices?

I am running Windows 7 (32 bit) and don't get all those extra options / hassle in connecting the device.

Here is an image of how it appears on my PC (Image from the internet but represents what I see)

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Old July 16th, 2014, 06:36 AM   #28 (permalink)
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Next question. How long has it been since you did a completely clean reformat and installation of Windows on your PCs? "Windows rots". Sometimes tough problems can only be solved by starting over from scratch. It's easier to change a lightbulb than to do microscopic analysis on all the atoms of the filament to see which one lost cohesion, and why.
I have tried on a fairly clean install of Win7 with no difference in the results.

Peter
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Old July 16th, 2014, 06:38 AM   #29 (permalink)
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This makes me wonder if it is a x64 problem. Has anyone else had issues with 64 bit OS's and connecting their devices?
My friend's Win7 PC, which my S5 does connect to, is 64bit.

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Old July 23rd, 2014, 09:33 PM   #30 (permalink)
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I still have no resolution to this problem. Iíd like to approach it from a different angle, hopefully with the help of people here.

To reiterate, the problem is that my S5 does not connect to any of my PCs using a USB cable. My friendís S4 also does not connect to any of my PCs. However, both the S4 and S5 DO connect to my friendís PC. So, the problem would seem to be with my PCs.

I have five PCs. No two of them are the same model which means itís unlikely that itís a hardware problem since they all have different hardware. One of my PCs is running Win8.1 and the other four are running Win7. I have the exact same connect problem on all of them.

When I connect the S4 or S5 to any of my PCs with a USB cable this is what happens:
1. The PC recognizes that a device has been attached and starts loading the drivers.
2. The PC assigns the S4/5 a drive letter which I can see in Windows Explorer.
3. The drivers load normally except for one called ďMTP Device DriverĒ which fails to load.
4. The moment the MTP driver fails to load (usually 5-15 seconds) the PC no longer even sees the S4/5 and itís game-over. Thatís what happens every time on all of my PCs.

I have already spent MANY hours searching this problem on Google. (No need for you to do the same as Iíve already seen it.) I have found many other people with the same problem. Some have found a fix (none of which have worked for me) and some, like me, have no fix so far.

New Angle: I noticed something which may be a clue. When I connect the S4/5 to my friendís PC the driver that loads is ďSamsung USB Composite DeviceĒ (which does successfully load on my PCs too). However, the ďMTP Device DriverĒ which fails to load on my PCs does not even attempt to load on my friendís PC. So, the question is: why do my PCs try to load this MTP driver but my friendís PC doesnít? What makes my PCs think that driver is necessary but my friendís PC doesnít?

Thanks for any clues!

Peter
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Old July 23rd, 2014, 10:56 PM   #31 (permalink)
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Here's some ideas that come to mind:

It sounds like your Win7 installations do not have the MTP driver, or if they do it is corrupt? Have you accepted all the Win7 suggested updates?

Have you tried creating a new user profile on one of your PCs, installing the Samsung driver, and then seeing if it would connect? Corrupt user profiles can cause a ton of headaches.

Was Win7 installed to all of your PCs from the same disc? I know you'd need different activation codes, but if you used the same physical disc to do them all, there might be a defect on the disc itself dealing with getting that driver installed. This leads me to asking if you have tried a "repair/installation"? Win7 can re-install over itself without losing your data and settings, often fixing any messed up drivers that were Win7 provided.
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Old July 23rd, 2014, 10:59 PM   #32 (permalink)
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Trying this might help:

Windows 7 Portable Device Enabling Kit for MTP, Version 7R2 (Windows Drivers)
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Old July 23rd, 2014, 11:07 PM   #33 (permalink)
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Have you seen this rather intriguing reported solution when dealing with the S3? I'd never heard of this before:

"
Posted 03 October 2013 - 05:29 PM
Solution for me came from: http://answers.micro...bb-63c7ed9a79f9

If your Samsung device has any device administrators with SD card control, it will prevent install of the MTP driver. For me, both Kies and Email (for corporate email account) had admin privileges. Once I disabled these the driver installed normally.

Steps:
1) On your phone, go to Security -> Device administration->Device adminstrators
2) Check if there are any app have admin privilege, you have deactivate them to gain MTP access.

Please remember if the applicaiton is like an email or something, then you will lose all data when you revoke admin privilege

Hope this helps!"

-----------

On my S5 there are 2 listings under Device Administrators, but neither of them is checked. If you see some checked on your S5 you might try clearing the checkbox and see if that helps.
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Old July 24th, 2014, 09:50 AM   #34 (permalink)
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Here's some ideas that come to mind:
Zoandroid - Thanks for the reply.

All of my PCs do have the MTP driver, latest version. I have re-copied the individual driver files from my friend's PC where everything works fine but that didn't do anything. I have a hunch that the problem is not my MTP driver itself but rather something else that's preventing the MTP from loading.

I did try a new user profile early-on and that didn't change anything.

Each of my Win7 PCs was set up from a different install disc. I don't think I have tried a re-install but I did try an almost-clean Win7 install on one of the PCs.

I am still intrigued by why does the MTP driver try to load on my PCs but seems to be unnecessary on my friend's PC?

Thanks for your help!

Peter
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Old July 24th, 2014, 09:51 AM   #35 (permalink)
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I tried this too. I was convinced it would fix the problem but it didn't.

Thanks again!

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Old July 24th, 2014, 11:02 AM   #36 (permalink)
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To me it sounds like driver issues.
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Old July 24th, 2014, 05:03 PM   #37 (permalink)
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Sorry if you've mentioned the answer to this question previously, but I don't recall if you have actually tried connecting some OTHER Samsung device to one or all of your Win7 PCs. If one of your friends has a Samsung phone or tablet, ask them to connect it to your PC. If that works, it then seems to indicate the issue is within your S5 itself. If theirs don't connect either, then I would start looking at what applications and utilities you have installed in common on all of your Win7 PCs, and start un-installing them one by one on ome of the PCs and keep trying to connect the S5 in between each app removal.

One of the big problems with Windows OS is that installing some program today 'can' completely mess up some program or driver you had previously no trouble using. It seems Win7 is not as bad with this as some previous Windows OS versions, which let any supplied dll file simply overwrite an existing one during program installation, regardless of how ancient the 'newly installed' dll is by comparison. Some programmers are too lax in finding the most current version of a dll and just toss in some outdated version they know will run "their" program, despite that it hoses other programs. So it may be a case of some program, utility, or driver you run on all your PCs, that your friend does not run on their PC, which is standing in the way.

You may need to do a completely clean drive format and re-install of Windows 7 on one of your PCs before you ever solve this problem. Then keep a watch as you customize it and set up all your apps to see at what point your S5 suddenly stops connecting to it via MTP. That will tell you whatever step you had just taken on the PC points to the cause.
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Old July 24th, 2014, 05:33 PM   #38 (permalink)
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Sorry if you've mentioned the answer to this question previously, but I don't recall if you have actually tried connecting some OTHER Samsung device to one or all of your Win7 PCs.
I have tried connecting my friend's S4 to all of my PCs. Exact same results as connecting my S5; it doesn't connect However both her S4 and my S5 DO connect to her Win7 PC.

I have tried on an almost clean install of Win7. When I built and set up one of my PCs I created a disk image right after installing Win7 and then running Windows Update but before installing other programs (except the imaging program). I recovered that original image and tried my S5 and had the same problem. Weird!

Do you have any thoughts about why the MTP Device Driver loads/fails on my PCs but, on my friend's PC where my S5 does connect, that MTP Device Driver does not even try to load?

Thanks!

Peter
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Old July 24th, 2014, 05:42 PM   #39 (permalink)
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On your almost clean install did you install the Samsung drivers?
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Old July 24th, 2014, 06:08 PM   #40 (permalink)
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On your almost clean install did you install the Samsung drivers?
I first tried the S5 before installing the Samsung drivers and then after. Same problem before and after. The "MTP Device Driver" (which is Windows, not Samsung) failed to load.

The "Samsung USB Composite Device" driver did load (after installing) but as soon as the "MTP Device Driver" failed everything came to a screeching halt.

I continue to be curious about why this "MTP Device Driver" is even trying to load on my PCs? It does not load on my friend's PC where my S5 does connect. It does not seem to be necessary on my friend's PC.

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Old July 24th, 2014, 06:38 PM   #41 (permalink)
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What happens if you selected PTP instead of MTP from you phone when you connect. Just wondering if it will accept picture mode...
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Old July 24th, 2014, 08:53 PM   #42 (permalink)
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Is your PC you are mentioning here that had the disc image restored a PC that you bought retail, or that you built up from a motherboard?

I ask this because my next thought is to start suspecting the USB drivers for the PC. Have you tried downloading all the latest chipset drivers for your motherboard and installing them? This kind of weird problem is definitely in the wheelhouse of a USB issue, for sure!

Have I mentioned how much I hate USB?

If it is a retail built PC it can be harder to get the chipset drivers. If a motherboard build you should be able to find them on the support site for the board, although they sometimes archive ( hide ) the drivers for older boards. But they will be there somewhere. I'd do that next, if you haven't tried it already.

Have you ever seen any other kind of USB issue on your Win7 PCs?
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Old July 24th, 2014, 09:36 PM   #43 (permalink)
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What happens if you selected PTP instead of MTP from you phone when you connect. Just wondering if it will accept picture mode...
Several people suggested switching to PTP and then back to MTP. Neither one connects.
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Old July 24th, 2014, 09:50 PM   #44 (permalink)
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Is your PC you are mentioning here that had the disc image restored a PC that you bought retail, or that you built up from a motherboard?
My main desktop PC (the one I did the disc image restore on) is one I built. I installed the latest chipset and USB drivers from ASUS (motherboard) a couple of months ago.

To the best of my recollection, all USB devices I have ever connected to this PC, including other phones, have worked flawlessly except for my S5 and my friend's S4.

I have also done a lot of testing of this problem on my main laptop which is from Dell. Plus three other PCs. Exact same problem on all of them. It is very odd to me that I'm having this problem on five different PCs.

Peter
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Old July 24th, 2014, 10:34 PM   #45 (permalink)
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My main desktop PC (the one I did the disc image restore on) is one I built. I installed the latest chipset and USB drivers from ASUS (motherboard) a couple of months ago.

To the best of my recollection, all USB devices I have ever connected to this PC, including other phones, have worked flawlessly except for my S5 and my friend's S4.

I have also done a lot of testing of this problem on my main laptop which is from Dell. Plus three other PCs. Exact same problem on all of them. It is very odd to me that I'm having this problem on five different PCs.

Peter
Odd indeed. And I feel your pain! This has to be hair-pulling-ly frustrating for you. I presume when you connected OK to your friend's PC you were using the same USB cable you use at home? If so that likely rules out the cable as the cause.

When I've had similar problems with older phones connecting, one thing that sometimes helped was to:

- completely disconnect the USB cable at both ends (I swear I don't know why it matters that I unplugged it from the PC, but it DID. It is like Windows knows the cable is connected even though there is nothing on the other end).

- Reboot the phone, reboot the PC. Then hook up the cable and try again.

When you finally solve this issue, one caveat you may also encounter at that point, once you get the connection, is that your files may refuse to copy. If that happens, look for sources on the phone that have obscenely LONG path names for the files. Card/Android and Card/Evernote (if you use Evernote) are the guilty party for me. I can not copy those folders to my PC. The copy will start, and then just stop, as if it were completed, without copying any files. Once I started deselecting those folders, I was able to copy all the other Card subfolders that do not start with a period in the name. ( Those are system files anyway, so I don't need to back them up).


Someday if android app devs ever realize they need to have a user option to save content and backups to the REAL ExtSdCard for every app they make, we won't have a need to backup any of the Card files anymore.

I keep asking myself the same question. What is "different" about this fellow's home PCs than that of his friend's in another location. I can't think anything wifi related would be involved in this.

I know you won't like this next suggestion, but I think it is worth a try if you have no other options. Reformat the C drive on one of your PCs and install Win7 from scratch, and see if it will THEN connect after you install the Samsung USB driver.

Hey, have you seen this:

"I just spent HOURS on Google trying to figure this out. More than likely this is the answer, somehow your Qualcomm Modem settings got changed.
If you are using Android 4.3 open the dial pad and dial *#0808#
Android 4.2 *#7284#

then under Qualcomm USB or USB settings it should be on MTP or MTP+ADB, it was probably on RMNET + DM + MODEM. Make the change and choose OK.

All should be fine now. "

Might be worth looking into.

I just read something that brought back some really moldy memories of Windows Gone By ---

First, check Device Mgr. and make sure you don't have any yellow triangles, especially in the USB section. If there are none, then try THIS:

(This is a real zebra hunt move, but at this point I'd be trying it)

Boot SAFE MODE. Look in Device Mgr. for any yellow triangles. Believe it or not, sometimes a device can have multiple listings of the same "unrecognized device" yellow triangles attached to it, and for some odd reason they will NOT show up unless you look in SAFE MODE. If you find any, remove ALL of them. Then reboot normally and check Device Mgr. again. If no triangles, try connecting the phone. If it still doesn't connect, WHILE the cable is still hooked up, check Device Mgr. again. It might yield a clue to what is wrong.

Also, have you ever looked at the Windows System Event Viewer? That might tell you something too from each time you connected the phone. It's under Control Panel / Administrative Tools / Event Viewer. It's often rather cryptic, but it might help.
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Old July 25th, 2014, 01:57 PM   #46 (permalink)
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So far (knock on wood) my S5 has connected to my both my home computer and my work computer with no issues. I simply plugged it in using the USB cord it came with and it worked.

It should and does show up as a portable device in Windows explorer. I have Win7 X64 Pro at both locations. I also get a drive letter as well or actually I get 2. Actually I think those are pre assigned from when I use flash drives. Or they are from the 1 flash I have plugged in which is a hardware lock and maybe the other is the mouse. When you look at your phone in the device manager. You should see a series of drives all under the "Portable Devices" device.

E:\
F:\
Galaxy S5

The above is how mine looks in the device manager. I'm at work at the moment, I'll verify my home is the same later.

When looking at the device manager you should already see portable devices and maybe E:\ F:\ should already be there (different for different people). Then when you plug in your phone it will add Galaxy S5 to the list. When you unplug it will disappear yet the E:\ and F:\ will remain (those letters may be different for other people).

When looking at windows explorer it is the same. E:\ and F:\ should already be there (note you cannot click on either and see anything depending what they are). However when you plug your phone in it should show up as a portable device. On the left pane it will say Galaxy S5 and on the right pane it will show up under the heading Portable Device. Actually to clarify this is what you should see if you click on the start button and then click on "Computer" (which used to be My computer in XP).

All of the above is based on default settings.
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Old August 18th, 2014, 12:30 AM   #47 (permalink)
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On all the android devices I have I resort to ES Explorer. Share a Dir or a drive on the PC with everyone . Switch to NETWORK / Lan in ES Explorer on the phone ,enter the IP of the PC , user name and password and you have a FAST Wifi connect Bi-directional. Way faster than blue tooth. A lot of PC's don't have blue tooth anyway. I even use it on my $29 android dongle hooked to my TV to watch movies and Music videos that have been downloaded to the PC. It's a free app on the Play store, there are several to choose from, I use the one with the 3 on it.

Have fun play nice
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Old August 18th, 2014, 09:39 AM   #48 (permalink)
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On all the android devices I have I resort to ES Explorer. Share a Dir or a drive on the PC with everyone . Switch to NETWORK / Lan in ES Explorer on the phone ,enter the IP of the PC , user name and password and you have a FAST Wifi connect Bi-directional. Way faster than blue tooth. A lot of PC's don't have blue tooth anyway. I even use it on my $29 android dongle hooked to my TV to watch movies and Music videos that have been downloaded to the PC. It's a free app on the Play store, there are several to choose from, I use the one with the 3 on it.

Have fun play nice
ES Explorer is a pretty handy tool, yet doesn't seem to get much dialogue on the forums. Did you also know about its Backup tool? You can have it create backup copies to your SD card of the APK installation file for pretty much every app on your device.

I've been playing with a USB drive plugged into my router to use as networked storage. So far the only easy way I've seen to quickly have read/write access to its files from Android devices is via ES Explorer. Years ago I had some issues and questions with ES Explorer, so I contacted the developer. He was very quick to reply and quite pleasant to talk to, solving my problems quickly. He's got some other nice apps too.
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Old August 18th, 2014, 02:10 PM   #49 (permalink)
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ES Explorer is a pretty handy tool, yet doesn't seem to get much dialogue on the forums. Did you also know about its Backup tool? You can have it create backup copies to your SD card of the APK installation file for pretty much every app on your device.

I've been playing with a USB drive plugged into my router to use as networked storage. So far the only easy way I've seen to quickly have read/write access to its files from Android devices is via ES Explorer. Years ago I had some issues and questions with ES Explorer, so I contacted the developer. He was very quick to reply and quite pleasant to talk to, solving my problems quickly. He's got some other nice apps too.
I've played with all of the features, backup works great and fast. I used to switch back and forth between apps to get all of the features I wanted but now ES Explorer has most of them. Working with files on most devices, including Cloud , blue tooth, Lan and Local , it hasn't been beat in awhile. If you have WiFi available I don't know why you would want to play with USB , the 2.0 ver. of USB is slower than most Wifi connects , unless you have the new 3.0 . My S5 has it but not on my PC , and I'm not in a rush to get it. I have a USB key on my router, works fine. I only use it as a storage device that I expose to the Web .
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Old August 18th, 2014, 02:32 PM   #50 (permalink)
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I've played with all of the features, backup works great and fast. I used to switch back and forth between apps to get all of the features I wanted but now ES Explorer has most of them. Working with files on most devices, including Cloud , blue tooth, Lan and Local , it hasn't been beat in awhile. If you have WiFi available I don't know why you would want to play with USB , the 2.0 ver. of USB is slower than most Wifi connects , unless you have the new 3.0 . My S5 has it but not on my PC , and I'm not in a rush to get it. I have a USB key on my router, works fine. I only use it as a storage device that I expose to the Web .
I bought a USB 3.0 PCIe card for my PC specifically because the S5 has it, just to see if it really was all that much faster as claimed. It IS faster than 2.0 to transfer files from the S5 to a Win7x64 Home OS PC, transferring several GB of files at 1.24 times as fast as USB 2.0. But where USB 3.0 really shines is when I transfer files from that USB drive I mentioned to my PC. It is a WD Passport, and supports USB 3.0. File transfer between them is very impressive. I measured it about 2.24 times as fast as USB 2 speeds transferring a 3.28GB block of files.

I have not run similar tests by wifi, but the results would interest me, so I may do just that, between the S5 and my PC using ES Explorer. I know that a 4.2GB nandroid transfers to my PC by USB 2.0 at 2:22 (minutes) or by USB 3.0 at 1:51 (minutes).
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