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Old August 25th, 2011, 03:27 AM  
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Default Phone not compatible with Kies 2.0!!

Hi! I just bought a new Samsung SL 3 days back.. Im very excited about the mobile, n I jus love android!! I wanted to check for an update to the firmware for my mob, but I sadly, Kies is not working for my phone.

My laptop config is:
Windows 7 64 bit home premium
4GB Ram
500 GB hard disk

Kies is installed correctly( I think). After installation, there is an error report from Windows, telling that some drivers not installed properly("pcouffin" something)
On running the program, I get a pop up-

Your phone is not supported by Kies 2.0. Please check if your phone is supported, and try again.

I've been looking for a solution for past 48 hrs, but to no avail!!
Urgent help required....

If screenshots are reqd, I would post them..
Thanks in advance..

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Old August 25th, 2011, 03:29 AM  
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By the way, I tried installing both, the CD and also the version available on the website.. None is working...
Any suggestions??
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Old August 25th, 2011, 04:13 AM  
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Update:
Now, phone is not getting detected! Im posting a link to screenshots.. Pls help out.
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Old August 25th, 2011, 04:15 AM  
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Here's the screenshots:


Screenshots.rar - 4shared.com - online file sharing and storage - download
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Old August 25th, 2011, 05:24 AM  
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download newer version of kies from official website
Code:
http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_PH&CttFileID=4448348&CDCttType=SW&ModelType=N&ModelName=GT-I9003/M4&VPath=SW/201105/20110501121354179/Kies_2.0.2.11071_128.exe
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Old August 25th, 2011, 05:56 AM  
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@Xploitz, Used that version only..
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Old August 25th, 2011, 11:27 AM  
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Odd. I have Kies 2.2 and its getting detected. Are you using another launcher on your phone? You can only use Kies if you are on TouchWiz. You must clear defaults of the new launcher you are using and them open TouchWiz homescreen.
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Old August 25th, 2011, 04:11 PM  
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Quote:
Originally Posted by chanchan05 View Post
Odd. I have Kies 2.2 and its getting detected. Are you using another launcher on your phone? You can only use Kies if you are on TouchWiz. You must clear defaults of the new launcher you are using and them open TouchWiz homescreen.
I'm using the default launcher.. In fact, when all else failed, I reset my phone to factory settings, n formatted sd card n all.. Still no solution!!
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Old August 26th, 2011, 03:55 AM  
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mine got detected with the one i downloaded from the official site since the one in cd needs to be updated.
hmmmm. download and install the latest version of .NET framework from msn website then reinstall kies afterwards
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Old August 26th, 2011, 11:02 AM  
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Also wanted to clear another doubt.. Got 2 CD's with the phone, rit? What to do with the 2nd one?? Kies is there in the 1st CD itself.
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Old August 26th, 2011, 04:58 PM  
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forget the cd. download the latest version.....
and does your phone hav the drivers for usb?
does your pc/laptop recognise your phone when kies is not on?
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Old August 26th, 2011, 05:22 PM  
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Quote:
Originally Posted by krospyke View Post
forget the cd. download the latest version.....
and does your phone hav the drivers for usb?
does your pc/laptop recognise your phone when kies is not on?
uninstall kies
perform registry clean (i recommend ccleaner)
download latest version to make sure its 64bit version
install
run kies and plug in thru usb

...im curious about why you are having bluetooth issues when connecting your phone thru usb, thus the registry cleaning. just my 2 cents.
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Old August 26th, 2011, 05:24 PM  
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Quote:
Originally Posted by chanchan05 View Post
Odd. I have Kies 2.2 and its getting detected. Are you using another launcher on your phone? You can only use Kies if you are on TouchWiz. You must clear defaults of the new launcher you are using and them open TouchWiz homescreen.
im on launcher pro when im connecting to kies.
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Old August 27th, 2011, 03:29 AM  
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Quote:
Originally Posted by krospyke View Post
uninstall kies
perform registry clean (i recommend ccleaner)
download latest version to make sure its 64bit version
install
run kies and plug in thru usb

...im curious about why you are having bluetooth issues when connecting your phone thru usb, thus the registry cleaning. just my 2 cents.
Can u give me a link to the 64 bit version of the software? I couldn't find it.. Anyone else having trouble with the 64 bit version of Windows??
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Old August 28th, 2011, 06:59 AM  
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Quote:
Originally Posted by krospyke View Post
im on launcher pro when im connecting to kies.
If I try using a different launcher, I get a "phone must be in idle mode to connect to kies" error.
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Old January 6th, 2012, 12:34 AM  
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Wink I had same problem with a different phone

So I spent all day trying to figure this out. The internet claimed that my Galaxy S Vibrant (Model #: SGH-T959ZKBTMB Carrier:T-Mobile) should be able to update to 2.2 firmware, but kies refused to let me even connect my phone and gave me that "Your model is not supported,bla bla" junk, where as the internet told me that kies should work. Then, I tried using Samsung New PC Studio to update which told me that my device wasn't registered. Then I struggled for hours as to what that meant. Then I found Samsung and I made an account and registered my phone and what not and it told me that I needed to use 'Samsung Kies mini' which is compatible with my model and it updated my phone on the first try. I hope this helps!
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