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Old January 30th, 2011, 01:50 PM   #1 (permalink)
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Default please please help! my phone keeps rebooting and I can't factory reset it!

hi my phone reboots itself every now and then. when i make a call, it will shut down after 1 mins or so and reboot again. It is killing me. I tried to do a factory reset, it shows " the process com.android. phone has stopped unexpectedly. please try again" I tried several times and it is the same message.



what should I do now??? please help, thanks a million!

p.s. i uninstalled' some of my apps, and cleared my call log, etc. it doesn't work.

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Old April 28th, 2011, 12:42 PM   #2 (permalink)
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My wife is having exactly the same problem. Since it's not my phone, I'm not sure what she did to it before this started happening, I'm hoping there's an easy way to fix this bug.
This is really anoying, anytime she calls or she receives an incoming call the phone reboots after a minute or so.
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Old May 3rd, 2011, 10:41 PM   #3 (permalink)
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Default Resetting to factory defaults

For what's worth, I was getting the same message when trying to reset to factory defaults (donīt remember the exact message, but it was something like "can't reset to factory defaults, try again").
Anyhow, the following, which I found in another forum, did work:
In the Calling screen type in: *2767*3855#
This will reset to factory defaults (remember to save whatever information is in your phone's memory, like phone numbers!) and this will solve the auto shut down-restarting problem.
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