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Old December 10th, 2011, 06:09 PM   #1 (permalink)
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Default Mac Kies Problem

I am a new user of the Galaxy Tab 10.1, and Android in general, so forgive me if this question has been asked before.


I have installed the latest version of Kies on my Mac (10.7.2). Every time I try to connect my Tab to it, under the devices tab, it will say "connecting..." endlessly, and will never recognize my device. On the Tab, it says "MTP" connection... but nothing ever on the Mac. I have turned USB debugging off, which is the only way I have heard this problem to be easily fixed. I have tried reinstalling it, but this has not worked as well. I just finished chatting with a Samsung Support Rep, who recommended a hard restart, which I was a little unsure about.

Is there any way to fix this problem without resetting the Tab (less than a week old, 32 GB WIFI model) to factory defaults?

Thanks in advance.

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Old December 19th, 2011, 08:32 PM   #2 (permalink)
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Suggestion, I am a Mac user and have transferred many a file between android devices and the Mac. I don't know that the Kies software is but have heard talk about it on the forum (i will have to investigate). Anyway, there shouldn't be any need to use it just connect the tab to the Mac via usb, select mount when promoted (on your android device), then drag and drop the files to the tab drive icon that should appear on your Mac desktop. I've transferred entire itunes libraries (except DRM files), photos, contact list etc...
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Old December 22nd, 2011, 04:16 PM   #3 (permalink)
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It is not recognized by my Mac at all, even as a mounted disk. I have been using Bluetooth to transfer everything which is quite annoying.
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Old December 22nd, 2011, 07:13 PM   #4 (permalink)
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[QUOTE=Sgt Jiggy;3684196]Suggestion, I am a Mac user and have transferred many a file between android devices and the Mac. I don't know that the Kies software is but have heard talk about it on the forum (i will have to investigate). Anyway, there shouldn't be any need to use it just connect the tab to the Mac via usb, select mount when promoted (on your android device), then drag and drop the files to the tab drive icon that should appear on your Mac desktop. I've transferred entire itunes libraries (except DRM files), photos, contact list

I understand your pain. My tab arrived yesterday and began setting it up right away. I completed an ota update, then connected it to my iMac. The iMac just looked at me (lol). I turned on USB debugging still nothing. Much to my surprise there was no option to mount the disc (The tab) to the iMac. I'm running the latest version of Lion OS. So I jump on the Samsung website and download kies. I connect the tab and it's recognized. a few minutes later I get an update popup for Kies. It was rather large but I went ahead with it.

once it was complete I connected tab and all was good. I synced 750+ songs from iTunes in about 15 minutes. Going to do video files tonight.

Good luck.
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Old January 10th, 2012, 07:14 PM   #5 (permalink)
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Unfortunately, Honeycomb doesn't support USB mounting and uses MTP instead. Transferring files to the Tab is a hassle for Mac users to say the least - I only wish Google would update the Android File Transfer tool to be compatible with the SGT 10.1.

The only problem with Kies is that you can only transfer media files (and not documents etc.).

Another option is using File Expert and transferring via Wifi. I would think it's faster than using bluetooth.
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Old February 3rd, 2012, 03:19 PM   #6 (permalink)
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Default Mac Kies Problem

Hi I had exactly the same problem but found that an older version of Kies worked with my Samsung Galaxy 7.0 Plus. I am currently using version 1.0.2.11121.3. I emailed Samsung about this problem and got the following response:

Unfortunately we have been having issue with Lion, but we are rolling out a new version of Kies now that Apple have provided the neccessary developement tools
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Old February 28th, 2012, 12:32 AM   #7 (permalink)
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I'm having this problem now and can't figure it out....have you guys figures anything out yet? If I put my music on an external hard drive and then use the USB adapter do you think that might work?
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Old March 12th, 2012, 03:57 AM   #8 (permalink)
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Quote:
Originally Posted by StoppingTime View Post
I have installed the latest version of Kies on my Mac (10.7.2). Every time I try to connect my Tab to it, under the devices tab, it will say "connecting..." endlessly, and will never recognize my device. On the Tab, it says "MTP" connection... but nothing ever on the Mac.
Thanks in advance.
Take a look at SyncMate, it is like Kies for Mac and it works with Lion flawlessly.
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