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Old September 6th, 2013, 04:04 PM   #1 (permalink)
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Default Tab 2 not shutting down after 4.2.2 update

After the 4.2.2 update was pushed, my tab will not stay shut off. When I power off, it keeps turning itself back on but then goes to sleep. This causes the battery to drain faster. Does anyone know how to make the thing shut down and stay shut down until I want it to turn back on?
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Old September 7th, 2013, 07:00 AM   #2 (permalink)
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I noticed the samething when I updated, I ended up just shutting it off a second time and has been off since and hasn't turned its self back on granted I haven't had it back on either since the update.
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Old September 9th, 2013, 07:18 PM   #3 (permalink)
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Default 10.1 will not shut down after upgrade to 4.2.2

Has anyone figured out a fix that will allow me to shut down the tablet?

After hitting power off and ok. system shuts down and then starts up again.
Acts like a retart rather than power off.
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Old September 9th, 2013, 09:06 PM   #4 (permalink)
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I have updated mine to 4.2.2 and have not had this issue. interesting that yall are
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Old September 9th, 2013, 09:45 PM   #5 (permalink)
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Although not the best solution, we found if you plug it in quickly before it has a chance to restart, it stays shut down. It doesn't have to be connected to power to work but you have to insert the plug within a couple of seconds of initial shutdown. Hopefully someone will come up with a better fix.

This issue started with the 4.2.2 update.
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Old September 10th, 2013, 11:10 PM   #6 (permalink)
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i don't know if this will do any good or not.

Maybe you could to a "factory Reset" and then go back and update and see that helps?
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Old September 13th, 2013, 10:20 AM   #7 (permalink)
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I am having the same problem. I don't want to do a factory reset. A fix would be great.
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Old September 13th, 2013, 11:33 PM   #8 (permalink)
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Default on line chat with samsung about the 4.2.2 shut down probem

on line chat with a samsung rep said that they were aware of the not shutting down problem. They said that it did not happen to all tab 10.1 so I am not sure what that means.
They suggested a factory reset and I don't want to do that.

So will try the suggested plug fix.
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Old September 15th, 2013, 12:47 PM   #9 (permalink)
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Hope they fix this. Mine restarts after I do a shutdown too.
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Old September 17th, 2013, 07:05 AM   #10 (permalink)
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Same here. Shut the Tab 2 10.1 off after updating at 1:30 a.m., started back to bed., and heard the start up chime!! Came back and it was starting back up! Thought it was due to my unplugging the charger...so, I am surprised this morning to read these posts. I will be turning it back on shortly...keep you posted.
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Old September 17th, 2013, 07:17 AM   #11 (permalink)
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Old September 18th, 2013, 10:25 AM   #12 (permalink)
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Same issue and Samsung no help......
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Old September 19th, 2013, 08:33 AM   #13 (permalink)
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I found that the two times that I've had this problem was when I turned off the Tab II and unplugged it from the charging dock at the same time, well, within a few seconds of each action. Sequence: turned off, pulled from charging dock, heard turn on sound, turned off again. Once off, it stayed off. Other than that, just turning it on and off has not been a problem for me.
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Old September 20th, 2013, 04:43 AM   #14 (permalink)
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Im having the same issue since the 4.2.2 update. It keeps coming back on. I dont want to do a factory reset either...i hope there is a fix for this...
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Old September 20th, 2013, 04:45 AM   #15 (permalink)
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By the way, i also have a Galaxy Note 10.1 and it doesnt have to new update yet.
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Old September 24th, 2013, 12:14 PM   #16 (permalink)
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Well I talked to Samsung via chat and this is what the rep said "Hailey: Currently we don't have any reported issues"
Hailey is the rep.
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Old September 24th, 2013, 11:00 PM   #17 (permalink)
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My 5113 has the restart issue, though it seems to only do it once. I am resetting the tablet...
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Old September 25th, 2013, 02:20 AM   #18 (permalink)
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Quote:
Originally Posted by batkinson001 View Post
My 5113 has the restart issue, though it seems to only do it once. I am resetting the tablet...
I will appreciate feedback, as I have the P5100 running 4.1.2 flawlessly and do not plan going to 4.2.2 anytime in the near future as to many "shut-down" issues are being reported(not just on this forum)

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Old September 25th, 2013, 08:29 AM   #19 (permalink)
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Originally Posted by Bosbouer View Post
I will appreciate feedback, as I have the P5100 running 4.1.2 flawlessly and do not plan going to 4.2.2 anytime in the near future as to many "shut-down" issues are being reported(not just on this forum)

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for my issue, so far resetting the tablet back to factory (still on 4.2.2) has fixed the problem, so far. I have only shut it down once and it did not start back up...
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Old September 25th, 2013, 11:19 PM   #20 (permalink)
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Quote:
Originally Posted by batkinson001 View Post
for my issue, so far resetting the tablet back to factory (still on 4.2.2) has fixed the problem, so far. I have only shut it down once and it did not start back up...
Thanks I'll still hold back. Update to 4.1.2 is fine at the moment.

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Old September 26th, 2013, 10:01 AM   #21 (permalink)
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did the factory reset last night - no luck. I did talk to someone yesterday and they said that Samsung has now officially said this is an issue, and they are working on it. At least one person there says it is a know issue.
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Old September 26th, 2013, 11:47 PM   #22 (permalink)
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Do the factory reset,just back up ur tab and save all ur files to sd card.dong forget to remove ur sc card before doing factory reset.mines are working perfect now after I did the factory reset.
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Old September 27th, 2013, 08:19 PM   #23 (permalink)
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Just a note: I did the factory reset and that did not solve the problem. I contacted Samsung support and the tech had me do a hard reset and that made it worse. I was left with the tablet booting to a programming screen wanting me to do the reset and no matter how many times I did it, I couldn't get back into the tablet. I had to send it to Samsung for repair!! I am waiting on its return.
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Old September 28th, 2013, 09:31 AM   #24 (permalink)
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I tried going to task manager and closing all apps and then clearing the ram before shutting down. Sometimes that will work and it will shut down the first time. Otherwise, I will shut it down and after it restarts, I will immediately shut it down again and it will stay off. I've done this several times and it never takes more than 2 attempts for it to shut down.
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Old September 28th, 2013, 10:13 AM   #25 (permalink)
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Lets just hope Samsung will figure a fix for this.
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Old October 31st, 2013, 02:23 PM   #26 (permalink)
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Quote:
Originally Posted by BKline2003 View Post
Lets just hope Samsung will figure a fix for this.
it would be nice as I am getting tired of this restarting... Almost so tired of it that I am actually contemplating getting a different tablet.
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Old October 31st, 2013, 11:00 PM   #27 (permalink)
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Quote:
Originally Posted by batkinson001 View Post
it would be nice as I am getting tired of this restarting... Almost so tired of it that I am actually contemplating getting a different tablet.
Since my earlier post, these days my tablet will, once I go through the shut down steps, go off and immediately pop right back on, but only once. I've read a few posts that seem to suggest that it happens for some over and over? One read it won't shut down at all...now that would be a game changer for me.
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Old November 28th, 2013, 02:36 PM   #28 (permalink)
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Default Me too...

Gidday! I have a Tab 2 that won't shut down after it upgraded itself to 4.2.something as well. More specifically it shuts down and then starts up again similar to using the restart option. The only way I have been able to shut it down properly is when the battery went flat, then I charged it up and it sat there happily charged and switched off (i.e. not running or on standby).
I would love to know if there is a fix other than trying the factory reset option.
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Old November 30th, 2013, 07:06 AM   #29 (permalink)
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Quote:
Originally Posted by JDP1 View Post
Gidday! I have a Tab 2 that won't shut down after it upgraded itself to 4.2.something as well. More specifically it shuts down and then starts up again similar to using the restart option. The only way I have been able to shut it down properly is when the battery went flat, then I charged it up and it sat there happily charged and switched off (i.e. not running or on standby).
I would love to know if there is a fix other than trying the factory reset option.

From what I have read a factory reset will not solve the problem. You aren't alone in be feed up with the problem, I think all of us are. I called Samsung a week ago and asked them what is going on and where a fix for this is and all I got was Google and Samsung are working on a fix, no idea on when a fix will come or even if they are really working on one. I guess we will have to just wait and see.
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Old December 17th, 2013, 06:48 AM   #30 (permalink)
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There is a new update. I had to reset my tab 2 a couple of times to get it to show up... For myself anyways the restart issue is fixed.
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Old December 17th, 2013, 07:12 PM   #31 (permalink)
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Default Good news

Hey thanks, I'll give it a go tonight. Hopefully the update is an early Christmas present from Samsung Santa...
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Old December 18th, 2013, 03:33 PM   #32 (permalink)
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Laugh It worked!

It only took a couple of hours charging, 3 downloads and 4 resets and I have a Tab 2 that can be switched off again. Interesting to note this is not a new release of Android (it's still 4.2.2) but just a new Kernel.
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Old December 23rd, 2013, 06:13 PM   #33 (permalink)
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I had this shutdown issue too after the last update early this fall to 4.2.2. I found a fix- I unmounted my external sd card while the tablet was running on AC power. Then I cycled 3-4 normal shutdowns (not reboots/restarts) while staying on AC power. I was able to put the sd card back in and continued to get a normal successful shutdown. Then I was able to get the lated firmare update to install successfully which does fix this issue...
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Old January 19th, 2014, 09:11 AM   #34 (permalink)
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Quote:
Originally Posted by cahls View Post
I had this shutdown issue too after the last update early this fall to 4.2.2. I found a fix- I unmounted my external sd card while the tablet was running on AC power. Then I cycled 3-4 normal shutdowns (not reboots/restarts) while staying on AC power. I was able to put the sd card back in and continued to get a normal successful shutdown. Then I was able to get the lated firmare update to install successfully which does fix this issue...
I was having the exact same problem with my galaxy tab 2 10.1 and I followed the fix given by cahls - it worked immediately and solved both problems (a) shutdown failure and (b) update failure. Great simple fix, THANK YOU cahls!!
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