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Old September 17th, 2012, 04:12 PM   #1 (permalink)
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Default Galaxy Tab 2 SE and Netflix

New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...

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Old September 17th, 2012, 07:41 PM   #2 (permalink)
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Originally Posted by jayes View Post
New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...
I cant answer why you're getting sound; no video. Since you just got it, factory reset it and see if that clears up the problem.
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Old September 18th, 2012, 06:59 AM   #3 (permalink)
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Does Netflix use Flash?

The tablet (as is) doesn't support Flash, you need to check out some of the threads in this forum on how to side-load it.
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Old September 18th, 2012, 06:02 PM   #4 (permalink)
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Default Netflix update

There was an update for Netflix android app a few days ago. Perhaps that would solve the issue.
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Old September 19th, 2012, 01:07 PM   #5 (permalink)
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Just wanted to post back my solution. The Tab evidently did not come with the most up to date operating system software. I did an update on the OS and Netlix worked fine. Did not have to update Netlix.
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