Galaxy Tab 2 SE and Netflix

jayes · September 17th, 2012, 04:12 PM

New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...

ScandaLeX · September 17th, 2012, 07:41 PM

Quote:

Originally Posted by jayes

New Samsung Galaxy Tab 2 SE from Costco. Comes loaded with Netflix app. The app loads fine, but when you select a movie, you only get voice, no picture. Netflix tech support could not think of a reason or solution other than they don't support all phones. (I told her it was not a phone 5 times!) The app was preloaded so one would expect it to be supported.

Anyone have a suggestion on how to get it to work?

Thanks...

I cant answer why you're getting sound; no video. Since you just got it, factory reset it and see if that clears up the problem.

DoctorCAD · September 18th, 2012, 06:59 AM

Does Netflix use Flash?

The tablet (as is) doesn't support Flash, you need to check out some of the threads in this forum on how to side-load it.

cjebs · September 18th, 2012, 06:02 PM

There was an update for Netflix android app a few days ago. Perhaps that would solve the issue.

jayes · September 19th, 2012, 01:07 PM

Just wanted to post back my solution. The Tab evidently did not come with the most up to date operating system software. I did an update on the OS and Netlix worked fine. Did not have to update Netlix.