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Old March 27th, 2013, 11:04 PM   #1 (permalink)
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Default PDF not opening on polaris office or adobe

I had no issues saving and opening PDF files before this week.Now when I try to open a new PDF file the only options to open it is the web or HTML reader which of course doesn't work. Polaris office or adobe reader is not an option to open the file anymore. Any ideas?

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Old March 28th, 2013, 07:17 AM   #2 (permalink)
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Open Adobe and then select the file from that.
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Old March 31st, 2013, 01:31 PM   #3 (permalink)
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There's no option to open a file manually from the PDF readers...that I know of. Did a tab update cause this probably?
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Old March 31st, 2013, 01:44 PM   #4 (permalink)
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Originally Posted by oanhn View Post
I had no issues saving and opening PDF files before this week.Now when I try to open a new PDF file the only options to open it is the web or HTML reader which of course doesn't work. Polaris office or adobe reader is not an option to open the file anymore. Any ideas?
That smells like a need for a factory data reset following the last update.

Dead wrong if things were fine after the update, or if it was messed up before the update, of course.

Back up first, if you plan to do the FDR. Be sure to clear cache and data on the affected apps prior to the update to lessen the likelihood of importing the problem back into the system when restoring from the update after the reset.

Other option: (not usually as successful, but sometimes) is to simply clear cache and data on the affected apps and reboot the device, then test for the pdf issue.
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