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Old June 27th, 2013, 05:31 PM   #1 (permalink)
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Default Downloading apps through mobile data very slow

So on my previous two phones I had with virgin mobile apps would download easily and quickly through 3g on Google play. But for some reason with this phone when I try downloading an app.. It starts, both upload and download bars show activity. Then once it shows it's started, it gets to like 5 KB if data and then stops. Both of the upload/download bars stop sorting activity. Then they occasionally blink and the download is incredibly slow. Any clue what would cause this? It happens even if I'm in a good area. On 3g or 4g.

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Old June 27th, 2013, 09:06 PM   #2 (permalink)
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If no one else has experienced this problem I'm thinking maybe I have a defective phone it's just not good. I pay for unlimited data and it seems like it's being shut off when I try downloading apps..
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Old June 29th, 2013, 01:29 PM   #3 (permalink)
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Have you cleared the Google Play data to see if that helped?
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Old June 29th, 2013, 02:01 PM   #4 (permalink)
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Originally Posted by TriumphLance View Post
So on my previous two phones I had with virgin mobile apps would download easily and quickly through 3g on Google play. But for some reason with this phone when I try downloading an app.. It starts, both upload and download bars show activity. Then once it shows it's started, it gets to like 5 KB if data and then stops. Both of the upload/download bars stop sorting activity. Then they occasionally blink and the download is incredibly slow. Any clue what would cause this? It happens even if I'm in a good area. On 3g or 4g.

The Play Store may be having trouble - my husband factory reset his phone today, and had the same kinds if problems trying to download apps. Restarting the phone seemed to help a bit.
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Old June 29th, 2013, 10:46 PM   #5 (permalink)
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If clearing the Play Store's data and/or factory resetting doesn't work, try calling customer service and after explaining your issue, try to get them to re-provision (re-activate) your phone. They will have you enter a number on your dial pad which will open hidden menus, and will walk you through the steps to re-activate.

BTW- If you do this, please post the number to the hidden menu if they give you one to use. We may already know all the numbers, but you never know, they may have you use an unknown one that could help someone out!
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Old June 29th, 2013, 11:38 PM   #6 (permalink)
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If clearing the Play Store's data and/or factory resetting doesn't work, try calling customer service and after explaining your issue, try to get them to re-provision (re-activate) your phone. They will have you enter a number on your dial pad which will open hidden menus, and will walk you through the steps to re-activate.

BTW- If you do this, please post the number to the hidden menu if they give you one to use. We may already know all the numbers, but you never know, they may have you use an unknown one that could help someone out!
I have been through "reprogramming" my Victory what seems like half a million times this past week; the code for that is ##72786#.
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Old June 30th, 2013, 12:32 PM   #7 (permalink)
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Does reprogramming the phone include a factory reset? The last time I did this was years ago when I had the Optimus V and I don't remember what followed.

Oh, and let us know if this helps. I am sure many are or may have this same problem.
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Old June 30th, 2013, 01:20 PM   #8 (permalink)
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Does reprogramming the phone include a factory reset? The last time I did this was years ago when I had the Optimus V and I don't remember what followed.

Oh, and let us know if this helps. I am sure many are or may have this same problem.

No, reprogramming only reconnects the phone to the network, goes through a profile/PRL update, and checks for a firmware update. Depending on the problem, it *can* help - and never hurts to try.
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Old July 7th, 2013, 05:13 PM   #9 (permalink)
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No, reprogramming only reconnects the phone to the network, goes through a profile/PRL update, and checks for a firmware update. Depending on the problem, it *can* help - and never hurts to try.
Their social support is wonderful somewhat slower than a phone call but far easier to deal with. Tell me how it goes. Usually updating PRL/Profile then airplane mode on then off fixs the store for me
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Old July 8th, 2013, 08:53 PM   #10 (permalink)
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You can update the PRL & profile in settings-> system update.

No need for special menus.
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Old July 10th, 2013, 01:15 AM   #11 (permalink)
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I have been through "reprogramming" my Victory what seems like half a million times this past week; the code for that is ##72786#.
Thanks for that code, I was looking for something to remove my VM phone number in a defective Victory (that is being sent back to VM) and that did the trick!
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Old July 13th, 2013, 06:48 PM   #12 (permalink)
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You can update the PRL & profile in settings-> system update.

No need for special menus.
Well thanks I didn't know you could do this.
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Old July 14th, 2013, 08:19 PM   #13 (permalink)
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BTW- I usually get pretty decent 3G, but the past few days it's been horrifying how slow it's been, dial up seems like a speed freak! However, I have also been getting 4GLTE every now and then, which has not been available in Vegas. This tells me the probable reason for the slow 3G right now is the fact they are upgrading equipment to the new 4GLTE standard. I can suffer through a few weeks of slow 3G if it means 4G is on it's way!

4GLTE rocks, I get better than my cable modem on the speed test app when 4G is available!
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Old July 15th, 2013, 12:45 AM   #14 (permalink)
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Originally Posted by JerryScript View Post
BTW- I usually get pretty decent 3G, but the past few days it's been horrifying how slow it's been, dial up seems like a speed freak! However, I have also been getting 4GLTE every now and then, which has not been available in Vegas. This tells me the probable reason for the slow 3G right now is the fact they are upgrading equipment to the new 4GLTE standard. I can suffer through a few weeks of slow 3G if it means 4G is on it's way!

4GLTE rocks, I get better than my cable modem on the speed test app when 4G is available!
How's the Strip? I'll be making my second visit this year early Sept and I'm hoping to see a little 4G here and there.

I know the locals seldomly visit the Strip but I figure it won't hurt to ask.
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Old July 15th, 2013, 05:38 AM   #15 (permalink)
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Quote:
Originally Posted by JerryScript View Post
BTW- I usually get pretty decent 3G, but the past few days it's been horrifying how slow it's been, dial up seems like a speed freak! However, I have also been getting 4GLTE every now and then, which has not been available in Vegas. This tells me the probable reason for the slow 3G right now is the fact they are upgrading equipment to the new 4GLTE standard. I can suffer through a few weeks of slow 3G if it means 4G is on it's way!

4GLTE rocks, I get better than my cable modem on the speed test app when 4G is available!
I agree, 4g is quick. I connected my Victory to my work WiFi last week to reinstall some apps only to disconnect and download them with 4g.
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Old July 15th, 2013, 09:00 AM   #16 (permalink)
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How's the Strip? I'll be making my second visit this year early Sept and I'm hoping to see a little 4G here and there.

I know the locals seldomly visit the Strip but I figure it won't hurt to ask.
(emphasis added above)

I haven't been to the strip since I got my Victory. I have seen the 4G icon around Lake Mead and Rainbow, and Summerlin Pkwy and Buffalo. I would think odds are pretty good they will have the strip up and running by Sept if I'm seeing it out here already.

Here's the results I've gotten when I've seen the 4G icon and run the SpeedTest app, they are the top three results, next three are WiFi, final one is 3G:
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Old July 15th, 2013, 11:07 AM   #17 (permalink)
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I thought I liked you Jerry. Maybe we could have been friends.

10-50kbps on 3g here, jerk.

Edit after like: to be fair, I think my optimus V is just resentful after piping 25+gb as a hotspot to the victory. Still havent activated it. Maybe wiping the cache&dalvik on the optimus will help. Was getting 50-150kbps until 5 days ago. Maybe thr local towers are going 4G *crossed fingers*
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Old July 21st, 2013, 03:24 PM   #18 (permalink)
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Im still having this issue and it's super annoying. It's only with the play store every other location on my phone the data works and is fast. Once I start downloading an app in the store the upload and download arrows both light up and show activity, but then they turn off and only light back up every ten seconds or so..the download goes extremely slow as if it's just nonchalantly downloading the app..
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Old August 9th, 2013, 06:45 PM   #19 (permalink)
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I bought a galaxy victory for vm yesterday, after shattering the screen on my optimus elite. The optimus never had issues with 3g but the victory is unbearable to use. I have been browing forums for this issue but there doesnt seem to be a proven fix yet.

A few things have caught my attention and I want to post them here in case they are relevant with this issue.

First is the device administrators. I have messed with a ton of android phones and this is the first one that has any device admins. I always thought it had something to with google apps for biz, but this phone has 3 different admins and I am not a google apps business user. The admins are android device admin, samsung dm, and sprint (I have virgin mobile). Would this maybe have something to do with slow 3g speeds?

I also noticed my MIN is in a different area code as me and it is not my number. I may be wrong but isnt the MIN supposed to be your phone number?

Last one is the mobile connection settings. It had 4gLTE/CDMA activated and it was always switching between 4g and 3g, even if I was standing in the same spot, so I checked CDMA and it doesn't disconnect anymore but I still get slow speeds. Would the 4g radio channel cause any issues? It says im on 4g/14(when in lte/cdma mode), I'm guessing 14 is the channel?

I dont know if this helps to solve the problem but my cheaper androids never had this issue.
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Old August 14th, 2013, 08:59 PM   #20 (permalink)
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Try updating your PRL and Profile in your settings and see if that helps any.

If none of the "normal" stuff works to fix your problem it would be reason to call and get a replacement phone from Virgin Mobile. I have already done so for another problem and I am glad I did.
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Samsung Galaxy Victory 4G LTE
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The Samsung Galaxy Victory 4G LTE comes as a mid-range device with great features and an even better price tag. For only $100, customers will get a dual-core Snapdragon S4 processor, 1 GB of RAM, Android 4.0, a 4-inch screen and of course, 4G LTE c... Read More



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