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Old November 4th, 2011, 11:32 AM   #1 (permalink)
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Cry incoming call problem on samsung galaxy y

i have purchased a new samsung galaxy y Gt-S5360.
but i have faced a problem for incoming call.
when the screen is auto lock than the incoming call is not coming to my phone most of the time,even it does not show the data of tha call in missed call history.
but the person who calls from other end to my mobile get full ringtone....
and understand that i m not picking the phone.

how can i rectify that....
i have reset the factory data.....
i hace checked all seeting.....

abhishek

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Old November 6th, 2011, 12:37 PM   #2 (permalink)
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Thats a weird problem you are facing...... better you check with your nearest service center
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Old November 8th, 2011, 01:55 AM   #3 (permalink)
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Even I am also facing the exactly same issue with this. I bough the phone on 5th Nov.

I am able to get the messages but not the calls.
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Old November 8th, 2011, 08:09 AM   #4 (permalink)
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You guys sure, you didn't mess up with the settings ?
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Old November 8th, 2011, 08:57 AM   #5 (permalink)
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you are definitely not the only one with this weird problem! I'm also having the same issue that happens occasionally. it's like I'm calling someone, and I can hear it rings- but in the meantime the other person's phone doesn't even show that someone is calling, NOTHING at all! and when I ask someone why didn't you pick the phone up?!! people are like WHEN?!! you NEVER CALLED!! at first i kind of didn't registered that this cold be a problem and forgot about the issue, because I could NEVER imagine that something like this can be possible- because I HEAR the phone ringing - so the other person MUST see the call/miscall !!! but then one day I was trying to call someone and it was sort of "cutting off" , so I thought this was due to maybe reception problem and since I own two phones I decided to try and call my other phone that was lying NEXT to me and - I could NOT believe my eyes when I hear the dialing tone in my Galaxy but NOTHING was happening on the other phone... my Galaxy just rang ....rang... and rang.... but my other phone was NOT receiving that call!!! few of my friends are also the "lucky" owners of various models of Galaxy and apparently EVERYONE I know has same issue every now and again... and to add more to a problem recently I had text message conversation with someone (Galaxy to Galaxy) , and at one point the message I've received was containing some totally irrelevant stuff to the conversation that me and my mate been having. So I texted back asking:what ARE YOU ON ABOUT ?? ***********************... and my mate was like :WHAT? that's NOT what I said!! this is like HALF of MY message and HALF of SOMEONE ELSE's!!!! so after that we met that day and showed each other messages that we've sent to each other and received from each other- and as it turned out- in my mates phone it was showing that message with the content that my mate did sent to me, but in my inbox it showed a message from my mate's number with 50% of different content- looking like someone else's message !!!. so can anyone EXPLAIN what the hell is wrong with this "SMART" phones?! as it seems like they are struggling to handle BASIC features of the phone- such as CALLING & MESSAGING!!
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Old November 11th, 2011, 09:56 PM   #6 (permalink)
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Weird solution given to this problem by the dealer n even by service center.
They told me that there is problem with your sim car, you get it changed, it'll work.

But it does not work at all
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Old November 13th, 2011, 06:07 AM   #7 (permalink)
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Default Call reception (Serious)issues...

I am having the same problem(Sometimes the phone doesn't show any signs of incoming call or missed call, even though the caller will be hearing the caller tone)This problem happens 2 out of 10 times, mine is vodafone (india) connection with 3 yr old SIM card,when i called them they told u need to get a new SIM card which supports 3G,so i have replaced with new SIM card, but still problem persists maybe Samsung will provide with software update or a different solution.
I have tried with two new Y s5360 phone both had same issues, even after factory reset, master reset.

Otherwise BEST VALUE FOR MONEY SMART PHONE

Is anybody having the same issue please share,
Regards
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Old November 15th, 2011, 01:44 AM   #8 (permalink)
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Same issue I am facing, I baought SAMSUNG GALAXY Y 2 weeks ago.
anybody has any solution for this issue, please reply.

I have tried all possible ways to get rid of this problem by installing Awake application as well by applying the suggestions from google but issue still persists.

to whom we should contact to raise the HandSet issue?
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Old November 15th, 2011, 05:30 AM   #9 (permalink)
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Default Good news call Reception issue resolved....

There is a new firmware available.
I have updated android firmware from 2.3.5 to 2.3.6 using "Kies" provided by samsung. And tested the mob it works, it is able to receive all incoming calls even when it is locked.
good luck
venki
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Old November 17th, 2011, 05:34 AM   #10 (permalink)
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hi guys. .
Soon i will buy ths phne to Im very new on android i understand how to root, but if soon my phone got ths call problem too, i must update my firmware and i dnt knw how to update the firmware can u tell me how to update the firmware?
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Old November 17th, 2011, 05:53 AM   #11 (permalink)
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u can update it by installing kies in any pc and connecting ur fone with it or
u can go to samsung care they will update it for free until warranty period expire
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Old November 17th, 2011, 11:42 PM   #12 (permalink)
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Quote:
Originally Posted by abhiguptaji View Post
i have purchased a new samsung galaxy y Gt-S5360.
but i have faced a problem for incoming call.
when the screen is auto lock than the incoming call is not coming to my phone most of the time,even it does not show the data of tha call in missed call history.
but the person who calls from other end to my mobile get full ringtone....
and understand that i m not picking the phone.

how can i rectify that....
i have reset the factory data.....
i hace checked all seeting.....

abhishek
even i am facing this problem but after much exploration on my set i got the answer. remove sd card and then restore factory settings and ur y is perfectly fine but if u insert sd card again that problem will occur. now last try is to goto service center and check whether they could solve it. till then u can operate without sd card.
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Old November 20th, 2011, 07:08 AM   #13 (permalink)
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Angry Incoming calls issue

Hey,

Even I have the same issue. *SOMETIMES*, I do not get missed calls. Now, I am guessing everyone's phone is under warranty, but how do we show this issue to the service centre guys or Samsung itself if it happens *SOMETIMES* ?

Also, did anyone try the firmware upgrade ? How do we know if it helped or not ?
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Old November 20th, 2011, 12:44 PM   #14 (permalink)
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Default @007 Tried firmware

yes i tried firmware. mine was 2.3.5 before update and now 2.3.6.
my issue was not random. was not able to rx the call whenever its locked for more than two minute. now i never had this issue. how much you paid for the phone? mine below 6.5k, just to know if all less priced pieces have this issue :-).....:-(
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Old November 21st, 2011, 12:12 AM   #15 (permalink)
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how did u upgrade to 2.3.6.
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Old November 21st, 2011, 02:59 AM   #16 (permalink)
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Default upgrade

install "Kies" provided by samsung on your system.
Make sure ur cell battery is full,and sysytem connected to internet.
once u connect via USB, kies will automatically ask for update
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Old November 28th, 2011, 03:53 AM   #17 (permalink)
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Even I am facing exactly the same issue with my galaxy s5360. I have updated my firmware from 2.3.5 to 2.3.6 via 'Kies'. Now, the incoming call problem got resolved but still my cellphone hangs a lot....
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Old December 8th, 2011, 11:12 AM   #18 (permalink)
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I have the same problem. Did anyone find a solution to these problems?
Sometimes the phone cant make calls or receive calls. This also affects text messages. The display says there is no signal or network coverage. But all 4 pins on top of the display says there is full signal.
A restart of the phone helps this problem. But I cant restart it 5 times a day!
I wonder if it makes a difference if you only set it to Edge standard, or if you set it to 3G.
I know what E and 3G on top of the display means, but what does H mean??
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Old December 8th, 2011, 11:21 AM   #19 (permalink)
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H for HSDPA.
update your firmware to latest version(DDKK1 for india) using kies
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Old December 8th, 2011, 12:30 PM   #20 (permalink)
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Quote:
Originally Posted by abhiguptaji View Post
i have purchased a new samsung galaxy y Gt-S5360.
but i have faced a problem for incoming call.
when the screen is auto lock than the incoming call is not coming to my phone most of the time,even it does not show the data of tha call in missed call history.
but the person who calls from other end to my mobile get full ringtone....
and understand that i m not picking the phone.

how can i rectify that....
i have reset the factory data.....
i hace checked all seeting.....

abhishek
************************************************
Use your phone memory and the SIM memory and tell me it if resolves the issue.
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Old December 8th, 2011, 10:09 PM   #21 (permalink)
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Try to update your firmware

Link here Kies Solution
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Old December 10th, 2011, 11:44 AM   #22 (permalink)
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hello friends,,,,,
i buy this phone 10 days ago it was work perfectly no issues at all ,,,but when i start it first time it not detect network easily i restart it 2-3 times then it find,,,,,its working good then,,,,but as today i switch to 3g network first its speed didnt increase its same as on edge network,,,,,and then its got no network bar then it back but now i cant able to make or receive call either network is shown full and also browser says no network,,, (
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Old December 10th, 2011, 02:31 PM   #23 (permalink)
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Sounds like a carrier issue ie signal more then phone, btw you dont need to reboot the phone just go into settings and turn on and off packet data.
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Old December 11th, 2011, 12:35 AM   #24 (permalink)
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thanks dear friend,,,,now what i do is i shift back to 2g network and its working again on edge network,,,,,,,i use aircel network can anyone tell me if any other way to use 3g internet ,,,is any settings needs to do aftr activate 3g network by "sTART 3G" on 121....
is there anything more to do aftr this,,,,i just send mesege and i confirmed tht i am in 3g network but i told above i dont able to access there was only once i find "H" on my notification bar but later it disapear
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Old December 11th, 2011, 04:49 AM   #25 (permalink)
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Have you got the correct APN settings for your carrier?.
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Old December 15th, 2011, 01:08 PM   #26 (permalink)
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Quote:
Originally Posted by abhiguptaji View Post
i have purchased a new samsung galaxy y Gt-S5360.
but i have faced a problem for incoming call.
when the screen is auto lock than the incoming call is not coming to my phone most of the time,even it does not show the data of tha call in missed call history.
but the person who calls from other end to my mobile get full ringtone....
and understand that i m not picking the phone.

how can i rectify that....
i have reset the factory data.....
i hace checked all seeting.....

abhishek
I am having a different set of problem where the phone gets locked by itself when i enter Clock option in the phone.
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Old December 19th, 2011, 10:57 AM   #27 (permalink)
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Cool no incomming calls while surfing net

i bought the phone today and right away i found that while i am surfing net or if a download is in progress, i am not receiving any calls or messages
no problems when the screen is locked (if net is off)
firmware is 2.3.6(factory installed)
what should i do nw??
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Old December 22nd, 2011, 12:09 AM   #28 (permalink)
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Default Galaxy Y: Phones seems Switched off to the caller even when the nw signal on the phone is full

Hi,
This is Manas here..neew to this forum but it seems my problem is not new

I bought a galaxy y just 10 days back and since buying the phone, i am having network issue. whenever someone calls me(esp early mornings), they get a message saying "This phone has been switched off", even when my phone has full signal strength. I have tried this too and the same issue is visible. Even incoming messages are not visible. I have no problems calling others but its the issue with incoming Data. After i make a call, my phone suddenly comes to life and others can call me too.

I got my phone's firmware updated from the cust care, but this issue is still persisting. I have the packet data active all the time on this phone, and my nw setting is GSM only. I was using the nokia 5800 for over 3 yrs (that is a 3G ph) and never faced this problem.
My network is AIRTEL. Can someone plz suggest a solution as the Cust care guys might ask me to change the SIM as mentioned earlier in this thread.
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Old January 9th, 2012, 10:40 PM   #29 (permalink)
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Default yes venk is r8.

Quote:
Originally Posted by venk View Post
There is a new firmware available.
I have updated android firmware from 2.3.5 to 2.3.6 using "Kies" provided by samsung. And tested the mob it works, it is able to receive all incoming calls even when it is locked.
good luck
venki
upgrading the firmware is d best soln. i bought d fne n 3rd of dec lst year nd i was having d same problm of incoming call. but last n8 i have updated my firmware nd everything is fine. just go to settings->about phone->check for update. almost 20 mb of data has to be downloaded in parts and ur fne is rebooted to install every update. gud luck evryone
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Old January 10th, 2012, 10:47 PM   #30 (permalink)
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im also having the same problem...
my bf called me twice yesterday but i didnt even notice he called but it was weird coz i just sent an sms after he called but it didnt come out in the call log...i thought maybe it was my fault coz i didnt notice...so i apologized to him...but tday the same thing happened...he called twice and my phone didnt even rang! this phone is rly not helping my relationship...
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Old January 12th, 2012, 07:21 AM   #31 (permalink)
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Quote:
Originally Posted by chotto87 View Post
im also having the same problem...
my bf called me twice yesterday but i didnt even notice he called but it was weird coz i just sent an sms after he called but it didnt come out in the call log...i thought maybe it was my fault coz i didnt notice...so i apologized to him...but tday the same thing happened...he called twice and my phone didnt even rang! this phone is rly not helping my relationship...
then let me be your bf!i will never have problem if you pick up your phone when i call you!!!!
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Old January 21st, 2012, 10:25 AM   #32 (permalink)
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Hello Friends,
I bought Galaxy Y GT-S5360 recently. I updated its software to Android 2.3.6, GINGERBREAD.DDLA1 today and faced this problem;
Everything is working smoothly except that when i receive a call from someone, the screen turns off and if i try to cut the phone by pressing buttons and moving the phone away from my ear the screen does not turn on! This is very frustrating as i cannot cut the call unless the person cuts it himself
This did not use to happen on my previous android version and only happened after i updated it today.
Please Help!
I bought this phone with my saving :'(
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Old January 28th, 2012, 04:59 AM   #33 (permalink)
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@ Anhad.

First try during or to end the call, Press the HOME ( center square ) button, you can bring back the screen alive any time,also press it for 3 secs to go to task manager.
second you can increase the duration of screen time out in display from settings
hope this helps
venki
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Old February 1st, 2012, 06:59 AM   #34 (permalink)
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hello dear Friends....

Plzz Give me your suggestion.....

may i buy New Galaxy y phone...???

or plzz suggest me any other Android phone...

Thanks You.
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Old February 1st, 2012, 08:21 AM   #35 (permalink)
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true! I am facing the same problem. Even if the screen does come on it is just for a sec and then again goes off. Seriously thinking of going back to the old firmware, which was just fine.
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Old February 4th, 2012, 09:51 PM   #36 (permalink)
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Default Dialer and Dialpad problem

Hi... I have upgraded the firmware of GT-S5360 to the new version PDA:LA1 / PHONE:LA1 / CSC:LA1(INU). After upgrading i am having problem with the phone dialer.

1. When i call or receive the call , after disconnecting the call the dialer will take upto of 6 seconds to disconnect the call.
2. If i use the dialpad for dialing any other numbe. It will take lot of time to respond
3. The phone automatically goes on hold

Does any one faced the same problem. Any solution for this ?
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Old February 6th, 2012, 12:04 AM   #37 (permalink)
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Default price diff

Quote:
Originally Posted by abhiguptaji View Post
i have purchased a new samsung galaxy y gt-s5360.
But i have faced a problem for incoming call.
When the screen is auto lock than the incoming call is not coming to my phone most of the time,even it does not show the data of tha call in missed call history.
But the person who calls from other end to my mobile get full ringtone....
And understand that i m not picking the phone.

How can i rectify that....
I have reset the factory data.....
I hace checked all seeting.....

Abhishek
those who bought this phone single means with no back covers scheme ,,or adapter or data cable are facing this problem ..i bought it with back covers shceme i am not facing this problem
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Old February 7th, 2012, 09:14 AM   #38 (permalink)
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I am facing dual problems..first d incoming call problem dat d caller hears d caller tune bt my phn doesnt ring..secondly sumtyms both outgoing nd incoming calls as well as d msgs r blocked automatically while d handset shows dat d netwrk is full..d problem perishes whn i swich it off twice or thrice..
how can i rectify dat..pls hlp..
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Old February 10th, 2012, 12:47 AM   #39 (permalink)
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Quote:
Originally Posted by venk View Post
There is a new firmware available.
I have updated android firmware from 2.3.5 to 2.3.6 using "Kies" provided by samsung. And tested the mob it works, it is able to receive all incoming calls even when it is locked.
good luck
venki
Hi
I'm having the same issue... Will updating the firmware really works?
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Old February 10th, 2012, 12:47 AM   #40 (permalink)
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Hi
I'm having the same issue... Will updating the firmware really works?
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Old February 14th, 2012, 12:32 PM   #41 (permalink)
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Quote:
Originally Posted by stone6000 View Post
I have the same problem. Did anyone find a solution to these problems?
Sometimes the phone cant make calls or receive calls. This also affects text messages. The display says there is no signal or network coverage. But all 4 pins on top of the display says there is full signal.
A restart of the phone helps this problem. But I cant restart it 5 times a day!
I wonder if it makes a difference if you only set it to Edge standard, or if you set it to 3G.
I know what E and 3G on top of the display means, but what does H mean??
Could you slove this problem? I have same problem. I have to restart the phone every day. I need help.
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Old February 15th, 2012, 12:08 PM   #42 (permalink)
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Default Solution to ur problem

Quote:
Originally Posted by venk View Post
I am having the same problem(Sometimes the phone doesn't show any signs of incoming call or missed call, even though the caller will be hearing the caller tone)This problem happens 2 out of 10 times, mine is vodafone (india) connection with 3 yr old SIM card,when i called them they told u need to get a new SIM card which supports 3G,so i have replaced with new SIM card, but still problem persists maybe Samsung will provide with software update or a different solution.
I have tried with two new Y s5360 phone both had same issues, even after factory reset, master reset.

Otherwise BEST VALUE FOR MONEY SMART PHONE

Is anybody having the same issue please share,
Regards

Solution:-
Just switch off the mobile and remove the SIM card form phone. Then restart the phone without SIM and dial *#*#*#*#7780#*#* to format the phone. After rebooting again switch off the phone and insert SIM card and switch on the phone. The problem is no longer available.
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Old February 21st, 2012, 02:10 PM   #43 (permalink)
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Settings.Privacy.Factory data reset.Reset phone.Music,photos will remain they are on sd card.
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Old February 28th, 2012, 04:03 AM   #44 (permalink)
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Quote:
Originally Posted by karthikeyanmse View Post
I am having a different set of problem where the phone gets locked by itself when i enter Clock option in the phone.

I am getting same problem.
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Old February 29th, 2012, 10:04 PM   #45 (permalink)
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phones are to make and receive calls and also need a good battery !!if that is not working in this phone then whats the use of this phone ??this is why price of this phone is cheap in the market. i will switch to motorola or htc for my next high end phone!
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Last edited by andran; February 29th, 2012 at 10:12 PM.
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Old March 5th, 2012, 09:01 AM   #46 (permalink)
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Default Upgrade did not solve the problem

I upgraded to Android 2.3.6 through Kies. After a week, again i had to reboot to make a call.
My current versions are:
Model GT-S5360B
Android 2.3.6
Baseband S5360BUTKL2
Kernel 2.6.35.7 se.infra@SEI-14 #1
Compilation GINGERBREAD.UTKL2

I have this phone for 3 months (came with v. 2.3.5) - no definitive solution until now.
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Old March 7th, 2012, 05:28 AM   #47 (permalink)
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Hi All,
Even I was facing the problem of the call and mesgs not being received when the screen was turned off.
I updated the firm ware to 2.3.6 and now its fine.
Even the battery usage is better now. I was facing a problem that my battery was being drained like anything even during when the screen was turned off, but now its better.
Rgds,
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Old March 15th, 2012, 09:05 AM   #48 (permalink)
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Default Problem with Samsung Galaxy Y Gt-S5360

Hi
I have problem with Gt-S5360.
Even though phone is ON and network is with full tower it says phone is off when others try to call me. When I try to dial it does not allow me dial and call ends within 1 second by displaying "call ended" message. Then I go to network settings enable flight mode for a while and disable flight mode again it starts working. This problem occurs repeatedly almost daily but not certain when and how it occurs. I am surprised what is happening with my mobile. Plz suggest the solution. Thank you in advance.
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Old March 27th, 2012, 04:21 AM   #49 (permalink)
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Hi guys ,
having Seen all problems and answers , i also get the same problem will galaxy y , but i got a new problem after updating i get signals but if any one trys to call me they hear that the customer you are caling is out of coverage area though i have full signal strength. what to do any idea guys. please help me
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Old March 28th, 2012, 06:54 AM   #50 (permalink)
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Update your firmware using Kies. Or you could try custom ROMs.
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