HELP!! phone comes on but touch screen is unresponsive

tmonty5000 · December 6th, 2011, 09:32 PM

I use my phone every day all of the time. one day, when my keyboard slides out, the screen does not work, but it did when it was slid in. After i called t-mobile and went through troubleshooting, now the screen does not work at all,but all of the physical buttons work

Sprinkles169 · December 8th, 2011, 06:39 PM

I have a similair issue. However, mine just works when the keyboard is out. Other than that the screen refuses to turn on as if its a stubborn child.

Arhtard · December 8th, 2011, 07:17 PM

Quote:

Originally Posted by tmonty5000

I use my phone every day all of the time. one day, when my keyboard slides out, the screen does not work, but it did when it was slid in. After i called t-mobile and went through troubleshooting, now the screen does not work at all,but all of the physical buttons work

this sounds like somehow the keypad file got altered.
this file uses commands like wake, wake_dropped or nothing

these files are located in they /system/usr/keylayout/ directory

one other thing could be a altered build.prop file

Arhtard · December 8th, 2011, 07:19 PM

Quote:

Originally Posted by Sprinkles169

I have a similair issue. However, mine just works when the keyboard is out. Other than that the screen refuses to turn on as if its a stubborn child.

you're sounds like a defective sensor

Sprinkles169 · December 9th, 2011, 03:39 PM

Quote:

Originally Posted by Arhtard

you're sounds like a defective sensor

That's how I felt after playing with it for a few minutes.

Rattine · March 27th, 2012, 08:55 PM

I have the exact same problem, as does my mother that got the same phone at the same time as me. My touch screen at first would only work with the keyboard out, but now is completely unresponsive. The other buttons work, though. I tried taking the battery out and turning it back on, but that didn't work. This seems to be a very common issue with this phone. Has anyone been able to fix it, or do my mother and I just need to get new phones?

drea0213 · March 30th, 2012, 07:36 PM

Quote:

Originally Posted by Rattine

I have the exact same problem, as does my mother that got the same phone at the same time as me. My touch screen at first would only work with the keyboard out, but now is completely unresponsive. The other buttons work, though. I tried taking the battery out and turning it back on, but that didn't work. This seems to be a very common issue with this phone. Has anyone been able to fix it, or do my mother and I just need to get new phones?

i have the exact same problem with my phone since yesterday. I called tmobile today and i was told that this has been a reoccurring issue and that samsung has identified it as a defect in the phone. Just call and ask for a new one!

GorillaP · April 13th, 2012, 11:28 AM

The same thing happened to me. I believe TMobile knows of the defect. I told them what happened and that looking through forums I saw hundreds of others with the same issue and that it appears to be a phone defect. They sent me a new one the next day.

Noog · June 30th, 2012, 10:06 PM

It's been happening to me too.

Also, this is strange, a few months ago, my phone started vibrating because I got a phone call, the vibration was so intense it moved itself off the counter and fell on the floor. There is a huge black "blur" that grows every day. It is covering 1/6th of the phone, and that part is totally unresponsive... Since it was my fault I didn't grab the phone in time, would I be able to ask for a new one from T-Mobile?