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Old December 13th, 2009, 12:55 PM   #51 (permalink)
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I'm not sure Samsung UK is the one to bombard with abuses.

O2 says, that Samsung HQ is the one to blame.
Samsung Mobile : Community

In fact, I think it is worth e-mailing both UK and HQ, but HQ especially.

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Old December 13th, 2009, 01:12 PM   #52 (permalink)
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I spoke to O2 on friday about my crappy time with the galaxy,and said i wanted another android phone ,that they dont have! Push came to shove and i was realesed from my 18 month contract with no charges!!


I sugest you guys give it a go,they realy didnt put up much of a fight as they are in the wrong!

Good luck.
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Old December 13th, 2009, 01:25 PM   #53 (permalink)
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Originally Posted by Sumo View Post
I spoke to O2 on friday about my crappy time with the galaxy,and said i wanted another android phone ,that they dont have! Push came to shove and i was realesed from my 18 month contract with no charges!!


I sugest you guys give it a go,they realy didnt put up much of a fight as they are in the wrong!

Good luck.
If they refunded me the phone cost I'd be happier though, and then I could go and get something else.
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Old December 13th, 2009, 01:31 PM   #54 (permalink)
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Originally Posted by chistery View Post
If they refunded me the phone cost I'd be happier though, and then I could go and get something else.
Was thinking about the hero myself,Android is the way forward!
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Old December 13th, 2009, 02:35 PM   #55 (permalink)
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Yup, I love android, but Samsung sucks a fat one, at least for now. I'm still hoping for 2.0 some time next year. In the meantime I'm going to complain to anyone that will listen.
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Old December 14th, 2009, 12:25 AM   #56 (permalink)
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as the days go by, and more rumors and stories flow

i get closer and closer to giving up on samsung products all together

its unfortunate but if they refuse to support me after spending my money on their product

im gone, i mean an android phone not getting updates ... kind of defeats the point of android doesnt it

my 2c

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Old December 14th, 2009, 11:35 AM   #57 (permalink)
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Looks like we were all beta testers for samsung. Everything would be fine, except that we pay full price for the phone (price was the same for fully functional htc hero in our country). And now when they found out about glitches in galaxy they will make new phones with latest updates and forgot about us.
Bottom line is...this was last product I have bought from samsung (I was thinking about buying their lcd tv, but fu.. them), because their customer support is so unprofessional and ignorant, that it just makes me sick.
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Old December 15th, 2009, 03:53 AM   #58 (permalink)
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Oh FFS. All other phones have problems, several are major ones. Do you think HTC or Motorola are perfect?

Yeah Samsungs customer support could be (much) better, but lets not forget HTC haven't released Android 2.0 yet either, only the Motorola Droid has that right now (officially).

What if Samsung release 2.0 on Jan 1st, and HTC don't get theirs released until March? Will everyone still be saying how crap samsung are and how wonderful HTC are? Fact is we don't know yet because Samsung haven't confirmed (or denied) anything. I'm still hopeful of getting 2.0 early in the new year. If we don't then I too will be ranting and refusing to buy a Samsung phone again... until then I'll just wait and see.
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Old December 15th, 2009, 04:04 AM   #59 (permalink)
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Quote:
Originally Posted by MichaelW View Post
Oh FFS. All other phones have problems, several are major ones. Do you think HTC or Motorola are perfect?

Yeah Samsungs customer support could be (much) better, but lets not forget HTC haven't released Android 2.0 yet either, only the Motorola Droid has that right now (officially).

What if Samsung release 2.0 on Jan 1st, and HTC don't get theirs released until March? Will everyone still be saying how crap samsung are and how wonderful HTC are? Fact is we don't know yet because Samsung haven't confirmed (or denied) anything. I'm still hopeful of getting 2.0 early in the new year. If we don't then I too will be ranting and refusing to buy a Samsung phone again... until then I'll just wait and see.
From: x (UK) [mailto:x@O2.COM]
Sent: 09 December 2009 09:00
To: x
Subject: RE: Your Samsung Galaxy



Hi x
Sorry for the delay, but I was waiting for a definitive reply from our Head of Devices Demand, who has been liaising with Samsung UK on your behalf and he’s mailed me the following this morning:
‘The current position is as follows:
Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.

I’m sorry that it is not a more positive story.’
I understand this isn’t the answer you were looking for, but I hope it explains Samsung’s position on the issue.
Kind regards

Customer Relations Team
Tel – 0845 3300684
Fax - 01133881153
O2
www.o2.co.uk
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Old December 15th, 2009, 04:40 AM   #60 (permalink)
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Quote:
Originally Posted by hollowroom View Post
*snip*
More rumour, what does that prove?

"Not currently" is correct, but in January that might change. I have no doubts at all that Samsung are equally poor in giving service providers roadmap information as they are for consumers.
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Old December 15th, 2009, 04:49 AM   #61 (permalink)
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Originally Posted by MichaelW View Post
Oh FFS. All other phones have problems, several are major ones. Do you think HTC or Motorola are perfect?

Yeah Samsungs customer support could be (much) better, but lets not forget HTC haven't released Android 2.0 yet either, only the Motorola Droid has that right now (officially).

What if Samsung release 2.0 on Jan 1st, and HTC don't get theirs released until March? Will everyone still be saying how crap samsung are and how wonderful HTC are? Fact is we don't know yet because Samsung haven't confirmed (or denied) anything. I'm still hopeful of getting 2.0 early in the new year. If we don't then I too will be ranting and refusing to buy a Samsung phone again... until then I'll just wait and see.
I really doubt samsung will release 2.0 or even 2.1 for galaxy. Our only hope is that, when samsung releases new phones with android 2.0+, someone will (unofficialy) port that version for galaxy.
And don't forget there is not just problem in android versions. Most of us can't even officially update firmware. So if there werent samo great guys who makes this possible for us, we would be still stuck with default firmware, on which phone was pretty much useless.
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Old December 15th, 2009, 04:53 AM   #62 (permalink)
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Quote:
Originally Posted by MichaelW View Post
More rumour, what does that prove?
It proves Samsung don't give a **** about those that already bought their product.

If you ask me, Google is also very much to blame for very poor backward compatibility, unseen before. Releasing app that's not working on OS released few months ago (google maps, google goggles, .... not working on 1.5 that came in July).
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Old December 15th, 2009, 05:13 AM   #63 (permalink)
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Quote:
Originally Posted by m4j3r View Post
Most of us can't even officially update firmware.
Why not? NPS works fine for updating... granted it doesn't work for anything else, but updating works.
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Old December 15th, 2009, 05:14 AM   #64 (permalink)
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Old December 15th, 2009, 05:32 AM   #65 (permalink)
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Quote:
Originally Posted by MichaelW View Post
Why not? NPS works fine for updating... granted it doesn't work for anything else, but updating works.
i bought an unlocked phone that doesn't have csc; hence i can't update with nps
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Old December 15th, 2009, 06:43 AM   #66 (permalink)
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Quote:
Originally Posted by MichaelW View Post
Why not? NPS works fine for updating... granted it doesn't work for anything else, but updating works.
Well things like the complete silence on the broken 3D (their bad) and their not fixing it at all (or saying anything about it) doesn't bode well.
Along with all the other crap the owners of the phone know all too well.
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Old December 15th, 2009, 06:46 AM   #67 (permalink)
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i bought an unlocked phone that doesn't have csc; hence i can't update with nps
Me neither, and quite frankly I think that is out of order especially after waiting 4 months for the thing to come out. Fair enough all phones have bugs, but they shipped the phone with software in the box which doesn't work at all and have provided no means to even backup any of my content.

The HTC Hero still being on 1.5 isn't an argument as HTC have announced that they are working on the update, and when it arrives it will be a simple thing to do.

Samsung have a lot to learn about customer relations - and ultimately this will cost them as I will be taking my business elsewhere, and all the people who have been eyeing my phone have been recommended to go elsewhere.
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Old December 15th, 2009, 07:15 AM   #68 (permalink)
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like i said, the people involved with taking this case to gadget show should also look into watchdog

samsung will probably change their tune as it would damage alot of customer loyalties for other products

i cant for a few reasons
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Old December 15th, 2009, 07:17 AM   #69 (permalink)
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Quote:
Originally Posted by hagi View Post
The HTC Hero still being on 1.5 isn't an argument as HTC have announced that they are working on the update, and when it arrives it will be a simple thing to do.
Yes, but my argument is that Samsung may also be working on the update, they just havent announced it.

Why criticise Samsung for not bringing out a 2.0 update when no other manufacturers (apart from the Droid which shipped with it) have yet either? Wait and criticise them for that next year
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Old December 15th, 2009, 08:28 AM   #70 (permalink)
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Quote:
Originally Posted by MichaelW View Post
Yes, but my argument is that Samsung may also be working on the update, they just havent announced it.

Why criticise Samsung for not bringing out a 2.0 update when no other manufacturers (apart from the Droid which shipped with it) have yet either? Wait and criticise them for that next year
read this again:
is Drakaz giving up? - Android Forums

meaning that drakaz, kam and other would already have working 2.0 if they had the sources, which in other words mean that Samsung is not working on update.

They're just not used to allocate anyone in r&d to provide new features for existing phones, they're just slowly fixing bugs.
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Old December 15th, 2009, 10:29 AM   #71 (permalink)
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Quote:
Originally Posted by Andronix View Post
read this again:
is Drakaz giving up? - Android Forums

meaning that drakaz, kam and other would already have working 2.0 if they had the sources, which in other words mean that Samsung is not working on update.
I don't understand what you're getting at? Does that change anything I said? There are no 2.0 sources available from Samsung yet, but that doesn't mean they're not working on it. They may be, they may not be.
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Old December 17th, 2009, 06:28 PM   #72 (permalink)
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My daughter just got a £135 payasugo T-Mobile Pulse (android) for her birthday today.
Everything works, I'm jealous...
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Old December 17th, 2009, 06:38 PM   #73 (permalink)
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Quote:
Originally Posted by UKLooney View Post
My daughter just got a £135 payasugo T-Mobile Pulse (android) for her birthday today.
Everything works, I'm jealous...
Well you should think about your daughter's health and offer her your i7500, because its screen is much better and less harmful for her eyes
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Old December 23rd, 2009, 03:53 AM   #74 (permalink)
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Quote:
Originally Posted by hollowroom View Post
From: x (UK) [mailto:x@O2.COM]
Sent: 09 December 2009 09:00
To: x
Subject: RE: Your Samsung Galaxy



Hi x
Sorry for the delay, but I was waiting for a definitive reply from our Head of Devices Demand, who has been liaising with Samsung UK on your behalf and he’s mailed me the following this morning:
‘The current position is as follows:
Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.

I’m sorry that it is not a more positive story.’
I understand this isn’t the answer you were looking for, but I hope it explains Samsung’s position on the issue.
Kind regards

Customer Relations Team
Tel – 0845 3300684
Fax - 01133881153
O2
www.o2.co.uk

i sent them some of my thoughts after seeing this and have now received a response:

Quote:
Originally Posted by me
(This mail is about the GT-I7500 (Galaxy), but since it's still not listed here, i selected the GT-I8000 for the model)


I've just seen a message from you to another customer, which made me want to write this; i quote:

'Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.'

I hope you have pointed out to Samsung HQ that people will not be buying any new Samsung devices, regardless of what version of Android they ship with, seeing as how a device that came on the market as the flagship mere months ago has no support to speak of today.

I've seen numerous people curse the day they bought their Galaxy and trade it in for an HTC device. This isn't to be interpreted as the Galaxy being a bad device; all of those people have said the hardware is top notch.
The problem is that after releasing the Galaxy, Samsung has started to pretend it doesn't even exist (why isn't it on the model list on this page?)
The problem is that you can buy a new modern mobile phone for a lot of money and get absolutely no support for it.

By not upgrading the Galaxy's firmware to new versions of Android, you are making sure that nobody will want to buy an otherwise brilliant device. As well as deterring people from buying your future devices, for the fear that they won't be supported either.
Quote:
Originally Posted by them
Thank you for contacting Samsung Electronics.

[Solution]
Customer ref: 2103665529
Thank you for emailing Samsung Electronics UK regarding Galaxy handset.
We have forwarded your comments to our UK <(>&<)> Korean head offices so
that this matter can be raised with them again.
In reply to your issue with support,if you need help with any feature
of the handset please ask us and we will do our best to assist you.
We hope this is helpful.

------------------------------------------------------------

I hope this has been of some assistance to you. If you do have any
further queries, pleasedo not hesitate to contact us quoting your 210-
reference number.

Kind Regards
Stuart

Samsung Electronics UK
Customer Communication Centre
Tel.: 0845 726 7864 (All calls charged at Local Rate)
Homepage: SAMSUNG United Kingdom - Main

[Product] GT-I7500
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Old December 23rd, 2009, 06:30 AM   #75 (permalink)
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I must say, that was very tactfully phrased, yet you managed to get a very clear point across. Well done!

Here's to hoping they will take (y)our frustrations to heart.
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Old December 23rd, 2009, 02:26 PM   #76 (permalink)
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Had enough, got annoyed emailed support;

'Hi,
Are there any plans to support this phone in any way or have I just been handed a barely working extremely basic phone and you're s******ing behind the backs of your collective hands?
Software included in the box - ACTIVELY DOES NOT WORK. How can this be considered in any way acceptable? You've known about this since release, and yet it's still not been fixed.

3D handling - fine originally, in fact this was one of the things that pushed me over the edge into buying it. Saw a video and thought wow! By the time I buy the phone, you've managed to break the firmware and remove the capability! How on earth do you do this, and then add insult to injury by not fixing it immediately? It's been shown that all you infact managed to do was remove the driver from the firmware - easily replaced (as also shown by the community) but you still haven't fixed it.

I cannot get it to talk properly to Win7. I can happily connect and mount, view and delete but as soon as I try to move files over it unmounts the drive? I'm not the only one with this issue, I've seen it on various forums.

Why is the phone hidden on the website? Case in point, the fact that it isn't available in the fields above - should I be getting a message here?

I, along with many others am now tied into a two year contract with this phone. One we chose in good faith, and based on your advertising, which seems, in the UK now at least to have disappeared in an alarming fashion. I'm aware that you're under no obligation to give us upgrades to the Android platform itself, but come on - it was a fairly implicit part in anyones purchase that we'd see at least 1.6, even 2.0. But nothing? Repeatedly broken firmwares? Nobody paid good money for that and i suspect a fair number will be cursing Samsung every time that DD goes out over the next two years.

The absolute silence on the part of Samsung is nothing less than a slap in the face.
Note that I have not ticked the 'We would like to contact you to keep you updated with new products and promotions' box. I don't think I'm the only one who will avoid and recommend others avoid Samsung if nothing is done.'
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Old December 23rd, 2009, 04:36 PM   #77 (permalink)
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Which email address, or url, are you guys sending your complaints to? I sent one to samsung mobile uk, must be over a week ago, and have not had a reply from them at all.

I am happy in general with the phone and since I binned some apps the phone has been much better with battery and crashes, but I bought it because of android, I didn't want just a phone, I wanted a geek phone. It's all about the updates and staying up with the latest OS.
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Old December 24th, 2009, 06:29 AM   #78 (permalink)
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@Terry: out of curiosity, which apps were giving you trouble?
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Old December 24th, 2009, 10:42 AM   #79 (permalink)
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I'm not sure to be honest. When I first got the phone, I got over excited and installed loads of apps, some I found useful some I didn't.
3 or 4 days ago I un-installed everything I didn't use and updated all the others, so it's hard to say which app it was, but from now on I'm only going to install one app at a time and see if it impacts the system in any way before I decide if I keep it or not, or install anything else. I've not had the phone crash for about 100 hours now which is unusual for me, also the battery is lasting more than twice as long as it used to.
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Old December 26th, 2009, 08:21 AM   #80 (permalink)
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Quote:
Originally Posted by mrqs View Post
i sent them some of my thoughts after seeing this and have now received a response:
I don't understand the point in sending messages like this. It's like sending a message that said "F*** you, now watch me cry like a baby." You should be grateful they even sent a reply.

If something is not working for you either change it yourself, provide constructive/supportive criticism (not like "i don't care what you say, i'm just emailing you to tell you i'm not buying your products anymore") or just keep quiet.

When have you ever gotten positive results by being an ass to customer support?
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Old December 26th, 2009, 05:05 PM   #81 (permalink)
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Samsung, say goodbye to my money too!
You will never ever see anything coming from my pocket!

Brazil do not need you! Go cheat your own people!
Damn Galaxy....
Why didn't I see this forum before buying this "stupidphone"?
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Old December 27th, 2009, 04:44 AM   #82 (permalink)
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Quote:
Originally Posted by mvnjpy View Post
If something is not working for you either change it yourself, provide constructive/supportive criticism (not like "i don't care what you say, i'm just emailing you to tell you i'm not buying your products anymore") or just keep quiet.
i can't fix the galaxy for myself, since samsung hasn't released all the source codes needed to do that

and it is constructive criticism to tell samsung their customer support sucks and in doing so will hurt their business

i'm not sure what you mean by "supportive criticism" - seems a bit paradoxical to me
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Old December 27th, 2009, 02:48 PM   #83 (permalink)
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Samsung's attitude to customers really sucks. They took like 3-4 moths just to release a semi-working firmware that doesn't reboot all the time.

If they can't keep up, they should at least release ALL source code so we can at least fix it ourselves. If they did that at least I could say it's pretty decent. If they aren't going to upgrade to 2.0 or 2.1, then that's even more sad, as it means they're not even supporting their phones for more than a year. I had a 5 year old Nokia before and it still got regulary updates!

I am only keeping the phone because I like the hardware, however I am getting rid of it as soon as I can sell it ok and buy another Android phone with similar specs, most probably a HTC or Google one, maybe even Motorola.

And how can they release a new Android phone before even getting Galaxy to a fully working state without buggy software! It's unheard of!

I am never buying from Samsung again, get your act together!
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Old December 27th, 2009, 03:10 PM   #84 (permalink)
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don't forget that google doesn't support it's own OS 1.5 that is pretty recent. we can't blame only samsung that we can't run goggles, maps with layers/navigation,etc.
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Old December 27th, 2009, 04:05 PM   #85 (permalink)
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Quote:
Originally Posted by Andronix View Post
don't forget that google doesn't support it's own OS 1.5 that is pretty recent. we can't blame only samsung that we can't run goggles, maps with layers/navigation,etc.
All Samsung has to do is announce they are hoping to go to 2.x for the Galaxy. The fact they haven't and stated it's not even being considered, is what the issue here is. So yes, we can, and do, blame Samsung.
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Old December 27th, 2009, 04:29 PM   #86 (permalink)
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Imagine the following: you bought a notebook with vista from HP, would hp be blamed that office 2009 doesn't work on notebook because hp won't update OS to Win7 or MS for not supporting Vista with their latest office?
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Old December 27th, 2009, 04:48 PM   #87 (permalink)
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Originally Posted by Andronix View Post
Imagine the following: you bought a notebook with vista from HP, would hp be blamed that office 2009 doesn't work on notebook because hp won't update OS to Win7 or MS for not supporting Vista with their latest office?
If I bought a HP machine that wouldn't run SP2 from Microsoft, I'd blame HP.

Google release the source code to allow the manufacturers to update the code on the phone. If Samsung will not buy into this, they should state that unlike any other Android maker, they will release bug fixes but not support major updates.
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Old December 27th, 2009, 05:10 PM   #88 (permalink)
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Quote:
Originally Posted by chistery View Post
If I bought a HP machine that wouldn't run SP2 from Microsoft, I'd blame HP.

Google release the source code to allow the manufacturers to update the code on the phone. If Samsung will not buy into this, they should state that unlike any other Android maker, they will release bug fixes but not support major updates.
I don't agree with you, Chistery!
You forgot the principal element for this issue: Android is Linux and it's for free! You don't have to pay extra money to have a upgraded OS.

The main reason that everybody is unsatisfied with Samsung is that they don't give us a choice!
I just upgraded my Ipod touch OS to the newest from Apple store! I had the choice and I PAID for the OS!
That's XXI century, my friend! The market is very different from the old school!

If you want success in your job, you need to satisfied the clients! And the XXI century client is much more "exigent" than in the past!

We want choice, and most of us would pay for upgrade! Everyone could win with this.. Samsung and us!

But the smart guys from Samsung don't care (or don't know) about that!
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Old December 27th, 2009, 05:22 PM   #89 (permalink)
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You paid for the iPod touch OS because Apple aren't allowed to give it away for free due to the Sarbanes Oxley law. It doesn't apply here.
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Old December 27th, 2009, 05:34 PM   #90 (permalink)
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Samsung? No thanks, never again!
I'll buy a HTC as soon as I get rid of this ill-fated piece of ****.
This was an expensive lesson.
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Old December 27th, 2009, 10:43 PM   #91 (permalink)
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Don't know if this helps but I got a Acer Liquid and experiencing the battery problem too. Switching to another phone may be just pointless because the flaw is in the apps you install on the OS killing the battery. I did a test and reloaded the stock OS and battery life after normal use improved from 8hrs needing to recharge to 24hrs.

Quote:
Originally Posted by infoseeker View Post
and now they are off to get a Droid..

according to a review of the droid, the battery ain't great either:

With moderate to heavy usage—browsing, some navigation, push Gmail, moderate app usage, with the occasional app running in the background—I managed to make it through a full 8-12 hour day before recharging, each day for about a week, though some days were closer than others.
Motorola Droid Review - Motorola Droid - Gizmodo
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Old December 27th, 2009, 10:54 PM   #92 (permalink)
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I find the Acer Liquid is very good in build quality. Other than the battery life issue which I believe is software related, I am satisfied with the look and feel of the phone having coming over from the htc hero.

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Originally Posted by pastafarian View Post
pot-Kettle-Black

BTW, I've owned 3 HTC devices. Each has had at least one major physical flaw that required multiple replacements e.g. the Mogul/6800 white burn in spot. HTC has never owned up to those flaws much less done anything to address them even though from all indications they were wide spread. So when you switch to that Hero and start whining about dust under the screen or get a Droid and bitch about the battery door falling off, remember that^ post! None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?
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Old December 28th, 2009, 01:50 AM   #93 (permalink)
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Quote:
Originally Posted by chistery View Post
If I bought a HP machine that wouldn't run SP2 from Microsoft, I'd blame HP.

Google release the source code to allow the manufacturers to update the code on the phone. If Samsung will not buy into this, they should state that unlike any other Android maker, they will release bug fixes but not support major updates.
Yeah, but Office would work on sp1 and XP and 2k. My point was that Google is also to blame that we can't run 1.6+ apps on 1.5!

To make things clear, I'm not saying Samsung is innocent, but they're looking at 1.6 as feature upgrade. Afaik they're not used in their business to offer new features on existing phones. That policy was holding water when Samsung was selling
- dumbphones
- winmo phones (MS cares about backward compatibility).

Android changed the game, Google don't care about
porting his own apps on his OS.

I was thinking about switching to htc, but if google don't change this game, i'll consider other platforms. Nokia with true linux phone n900 is looking very nice, but I've recently decided not to buy another Nokia phone for the same reason we're talking about Samsung. But Nokia recogniaed they need to change and with maemo they're going in the right direction.
So we'll see...
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Old December 28th, 2009, 03:49 AM   #94 (permalink)
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I have been told that samsung is planning to realese a new mobile phone EVERY week in 2010!

Is it any wonder they dont have time for updates
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Old December 28th, 2009, 04:36 AM   #95 (permalink)
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Well I finally got a reply from Samsung, regarding my letter of complaint over the lack of communication regarding android updates on the Galaxy. Here's their reply:


Dear Terry

Thank you for contacting Samsung Electronics.

Customer Reference Number: 210xxxxxxx
In response to your query about the i7500, we currently do not have
details of when or if an upgrade to Android OS 1.6 or Android OS 2.0
will be available for the handset.
There is a new Samsung Android handset forth coming to the UK market,
the I5700 Spica.

------------------------------------------------------------

I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your 210-
reference number.

Kind Regards
Alistair

Samsung Electronics UK
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Old December 28th, 2009, 04:37 AM   #96 (permalink)
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It's nice that they think you'll buy another Samsung handset just to get Android 2.x
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Old December 28th, 2009, 04:49 AM   #97 (permalink)
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It's nice that they think you'll buy another Samsung handset just to get Android 2.x
Yeh, funny that, as I said in the letter to them that the i7500 would be the last Samsung product I buy if they cannot support it.

Maybe "Alistair" from Samsung can't read so well, but another handset isn't what I had in mind at all.
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Old December 28th, 2009, 04:53 AM   #98 (permalink)
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Quote:
Originally Posted by Terry View Post
Well I finally got a reply from Samsung, regarding my letter of complaint over the lack of communication regarding android updates on the Galaxy. Here's their reply:


Dear Terry

Thank you for contacting Samsung Electronics.

Customer Reference Number: 210xxxxxxx
In response to your query about the i7500, we currently do not have
details of when or if an upgrade to Android OS 1.6 or Android OS 2.0
will be available for the handset.
There is a new Samsung Android handset forth coming to the UK market,
the I5700 Spica.

------------------------------------------------------------

I hope this has been of some assistance to you. If you do have any
further queries, please do not hesitate to contact us quoting your 210-
reference number.

Kind Regards
Alistair

Samsung Electronics UK
Quit moaning Terry samsung have fixed your problems,now go get that new phone!!!!
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Old July 21st, 2011, 04:21 AM   #99 (permalink)
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