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Old December 1st, 2009, 12:15 PM   #1 (permalink)
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Default Samsung will never again see me pay for one of their phones

No text, just facts. It's evident they don't give a f*ck about their customers. A HTC or Maemo phone will likely replace my Galaxy when I give up on it.

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Old December 1st, 2009, 12:34 PM   #2 (permalink)
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I've already given up on mine. Milestone (Droid) on the way. Hoping to have it next week.
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Old December 1st, 2009, 12:47 PM   #3 (permalink)
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Originally Posted by rosboy View Post
I've already given up on mine. Milestone (Droid) on the way. Hoping to have it next week.
Same here. This was my last samsung device for now.
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Old December 1st, 2009, 02:19 PM   #4 (permalink)
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and these posts are supposed to achieve what?
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Old December 1st, 2009, 02:24 PM   #5 (permalink)
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catharsis, I reckon...
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Old December 1st, 2009, 02:28 PM   #6 (permalink)
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and now they are off to get a Droid..

according to a review of the droid, the battery ain't great either:

With moderate to heavy usage—browsing, some navigation, push Gmail, moderate app usage, with the occasional app running in the background—I managed to make it through a full 8-12 hour day before recharging, each day for about a week, though some days were closer than others.
Motorola Droid Review - Motorola Droid - Gizmodo
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Old December 2nd, 2009, 01:52 AM   #7 (permalink)
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Originally Posted by infoseeker View Post
and these posts are supposed to achieve what?
It's just a way of venting the frustration with Samsung.

I know that it makes no difference to anyone, but at least it's comforting in a way to see that there are others that are just as fed up with all this than I am.
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Old December 2nd, 2009, 02:29 AM   #8 (permalink)
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I too am unspeakably disappointed with Samsung, and in the future will prefer and recommend anything else.

However, my Galaxy wil have cost me about €500 by the time I'm done with the repair centre, and another phone is not in the budget just now. I just hope I can learn to be happy to be stuck with it.
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Old December 2nd, 2009, 03:02 AM   #9 (permalink)
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All this anger just because samsung haven't said anything regarding future Android upgrades?

HTC hero hasn't got 2.0 yet either, who knows, Samsung may release 2.0 at the same time as they do...

Here's hoping anyway!
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Old December 2nd, 2009, 03:44 AM   #10 (permalink)
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I'm one of the luckier ones in that my contract expires in March, so Xperia X10 here I come!!!1!11!
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Old December 2nd, 2009, 04:04 AM   #11 (permalink)
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Quote:
Originally Posted by damuffinman View Post
I'm one of the luckier ones in that my contract expires in March, so Xperia X10 here I come!!!1!11!
I wouldn't count on SonyEricsson updating the phone... Sony has a track record of propietary protocols, connectors and such, so maybe the change of Samsung for Sony wouldn't make a difference in the updates field
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Old December 2nd, 2009, 04:10 AM   #12 (permalink)
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Originally Posted by danimar View Post
I wouldn't count on SonyEricsson updating the phone... Sony has a track record of propietary protocols, connectors and such, so maybe the change of Samsung for Sony wouldn't make a difference in the updates field
Plus that custom UI is pretty heavy meaning a lot of work on android updates...I'm still optimistic about samsung releasing 2.0, its incredibly infuriating, but just because they're quiet doesnt mean they arent working...
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Old December 2nd, 2009, 05:11 AM   #13 (permalink)
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I wouldn't count on SonyEricsson updating the phone... Sony has a track record of propietary protocols, connectors and such, so maybe the change of Samsung for Sony wouldn't make a difference in the updates field
Good point actually. But if I picked an Android phone with lots of custom ROMs, updates, etc. I'll have to live with a chin that I absolutely hate...
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Old December 2nd, 2009, 05:14 AM   #14 (permalink)
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Originally Posted by damuffinman View Post
Good point actually. But if I picked an Android phone with lots of custom ROMs, updates, etc. I'll have to live with a chin that I absolutely hate...
by next year there will be more androids about that are of decent background
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Old December 2nd, 2009, 06:24 AM   #15 (permalink)
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Originally Posted by MichaelW View Post
All this anger just because samsung haven't said anything regarding future Android upgrades?
I'd love to have 2.0 on the galaxy, but even more I'd love to see the long list of bugs addressed. In the end, I could easily live with 1.5 as long as it was relatively bug free.
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Old December 2nd, 2009, 06:36 AM   #16 (permalink)
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Quote:
Originally Posted by MichaelW View Post
All this anger just because samsung haven't said anything regarding future Android upgrades?

HTC hero hasn't got 2.0 yet either, who knows, Samsung may release 2.0 at the same time as they do...

Here's hoping anyway!
No, all this anger because Samsung has sold us a beta-quality product, and offers next to no support as they go play with their next new project.

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I'd love to have 2.0 on the galaxy, but even more I'd love to see the long list of bugs addressed. In the end, I could easily live with 1.5 as long as it was relatively bug free.
Yes, that would be quite adequate -- in fact, that's what I thought I bought.
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Old December 2nd, 2009, 06:51 AM   #17 (permalink)
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Quote:
Originally Posted by MichaelW View Post
All this anger just because samsung haven't said anything regarding future Android upgrades?

HTC hero hasn't got 2.0 yet either, who knows, Samsung may release 2.0 at the same time as they do...

Here's hoping anyway!
I think you'll find most if not all have other gripes with this phone other than what the future holds! My experience has been awful from the minute i opened the box and to be perfectly honest if Samsung can't deliver a handset on 1.5 i see no reason to think they'll be up to speed when 2.0 arrives. I am swaying towards HTC or dare i say it? Apple! After all you can be a bit more confident that these companies are working on solutions to any problems that arise they can't afford not to.
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Old December 2nd, 2009, 07:42 AM   #18 (permalink)
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Have a look through some of the other big android phone forums, I think you'll find they all have outstanding bugs and issues with them. HTC included.
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Old December 2nd, 2009, 09:58 AM   #19 (permalink)
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Have a look through some of the other big android phone forums, I think you'll find they all have outstanding bugs and issues with them. HTC included.
For me, it's not the oustanding bugs that are the issue. I realise that most if not all Smartphones running Android have issues. It's a work in progress I guess.

It's not knowing whether Samsung are going to address them that irks. When I first got the Galaxy here in Germany (about two weeks after release) it was a big "uh oh" moment that NPS didn't recognise the device and Samsungs own support page had no category for the i7500 . I should have taken it back then. When you spend 450 odd euros on something, you expect a little bit of support at least.
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Old December 2nd, 2009, 10:49 AM   #20 (permalink)
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They'll need to really sort things out for me to go Samsung again. Any devices, not just phone.
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Old December 4th, 2009, 06:12 AM   #21 (permalink)
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My favourite phone of all time was the D500....since that phone Ive had plenty of non-Samsung phones - what a mistake to go back to Samsung...
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Old December 4th, 2009, 06:40 AM   #22 (permalink)
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Quote:
Originally Posted by infoseeker View Post
and these posts are supposed to achieve what?
Listen, while I realise you may not be the sharpest tool in the box, this is a public forum designed for people to be able to post their opinions and vent their frustrations in a reasonable manner. If you don't like it then click the sodding back button and get on with your life. Your post was, ironically, beyond worthless.

Samsung have a history of NOT supporting their devices after release. All you need ot do is check out the many complaints and examples on the web, not the least of which is the Samsung i8910, a supposedly "top-end" device that people are going crazy over due to a complete lack of support and wall of silence from Samsung.

This is precisely the (valid) reason that I will never buy a Samsung. I want support for my phones, and compared to HTC etc they are badly lacking.
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Old December 4th, 2009, 06:48 AM   #23 (permalink)
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Quote:
Originally Posted by Richdog View Post
Listen, while I realise you may not be the sharpest tool in the box, this is a public forum designed for people to be able to post their opinions and vent their frustrations in a reasonable manner. If you don't like it then click the sodding back button and get on with your life. Your post was, ironically, beyond worthless.

Samsung have a history of NOT supporting their devices after release. All you need ot do is check out the many complaints and examples on the web, not the least of which is the Samsung i8910, a supposedly "top-end" device that people are going crazy over due to a complete lack of support and wall of silence from Samsung.

This is precisely the (valid) reason that I will never buy a Samsung. I want support for my phones, and compared to HTC etc they are badly lacking.
you dont have to reply with venom
hes also entitled to his opinion
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Old December 4th, 2009, 08:19 AM   #24 (permalink)
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Quote:
Originally Posted by Richdog View Post
Listen, while I realise you may not be the sharpest tool in the box, this is a public forum designed for people to be able to post their opinions and vent their frustrations in a reasonable manner. If you don't like it then click the sodding back button and get on with your life. Your post was, ironically, beyond worthless.

Samsung have a history of NOT supporting their devices after release. All you need ot do is check out the many complaints and examples on the web, not the least of which is the Samsung i8910, a supposedly "top-end" device that people are going crazy over due to a complete lack of support and wall of silence from Samsung.

This is precisely the (valid) reason that I will never buy a Samsung. I want support for my phones, and compared to HTC etc they are badly lacking.
pot-Kettle-Black

BTW, I've owned 3 HTC devices. Each has had at least one major physical flaw that required multiple replacements e.g. the Mogul/6800 white burn in spot. HTC has never owned up to those flaws much less done anything to address them even though from all indications they were wide spread. So when you switch to that Hero and start whining about dust under the screen or get a Droid and bitch about the battery door falling off, remember that^ post! None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?
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Old December 4th, 2009, 08:36 AM   #25 (permalink)
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you dont have to reply with venom
I grew up on Blackadder.
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Old December 4th, 2009, 08:39 AM   #26 (permalink)
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Quote:
Originally Posted by pastafarian View Post
pot-Kettle-Black

BTW, I've owned 3 HTC devices. Each has had at least one major physical flaw that required multiple replacements e.g. the Mogul/6800 white burn in spot. HTC has never owned up to those flaws much less done anything to address them even though from all indications they were wide spread. So when you switch to that Hero and start whining about dust under the screen or get a Droid and bitch about the battery door falling off, remember that^ post! None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?
WoW, i didn't know HTC had this hardware flaws, and Droid's battery door falling
Reading this comments makes me happy to have gone for Galaxy and not HTC as I was planning to
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Old December 5th, 2009, 01:58 AM   #27 (permalink)
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Galaxy is my last Samsung product too, even if they fix the bugs or upgrade it.
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Old December 5th, 2009, 09:34 AM   #28 (permalink)
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I think i agree!

- Their custom baseband makes it impossible to port 1.6 or 2.0
- They havnt release an update to fix the bugs that are already there. The newer builds like I8 etc just seem to be just that, built at a later date but with no or minimal changes.
- The K update is nowhere to be seen, and from the kernel it just looks like it updates the same drivers are the behold as a preupdate to multitouch.

I agree that overall other phones have the same issues, and i'm mostly just pissed at their custom baseband (which is broken for me anyway). I'm thoroughly bored with this phone now, as we've hit the limits of what we can do with it, with the little source samsung have released

My next phone will be a HTC.
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Old December 5th, 2009, 10:14 AM   #29 (permalink)
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I agree. HTC seems to be more active in the android development and their software works.
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Old December 5th, 2009, 11:30 AM   #30 (permalink)
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Quote:
Originally Posted by pastafarian View Post
None of the major mfg can take the high road at this point when it comes to build or support, with the exception of Apple maybe?
That has to be sarcasm surely? Core i7 iMac DOA and cracked-screen woes reported - SlashGear just the first one that springs to mind.
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Old December 5th, 2009, 12:15 PM   #31 (permalink)
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That has to be sarcasm surely? Core i7 iMac DOA and cracked-screen woes reported - SlashGear just the first one that springs to mind.
I was thinking in terms of phones, not entire product lines. The iPhone certainly has its issues too, but Apple to me seems better than most at admitting to/fixing their mistakes. HTC otoh when presented with a issue will tell you you're the first to mention it even though you know it's common. About the only hardware issue they seem to ever have fessed up about was the failing keyboards on the Touch Pro. Their fix was to supply Sprint with replacement keyboards of the exact same design as the previous failing ones, guaranteeing that they will need to be replaced again in the future. HTC is far from alone in this endeavor. About 12 years ago Sony released the first 36" WEGA TV with a serious flaw that ruined the sets in shipment. Though the power of the interwebs we tracked the complaint calls for this issue. We had many (17 iirc) people speak to the same rep over a couple of days and she told each one that they were the first to mention the issue (horizontal bowing). It took several months of harassment before Sony admitted error and offered a half hearted repair attempt. Sony was so dishonest and abusive in their handling of the issue (to get a repair you had to agree that even if it failed you wouldn't be entitled to additional repair or replacement) that I never bought another Sony product.
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Old December 5th, 2009, 03:51 PM   #32 (permalink)
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Default The one thing they got right

The only thing that samsung got right was the physical design on the phone. The hardware specs are mediocre as mine suffers from lag because I can only get a MAX of 32 Megs of RAM free (if i kill everything). I won't buy another Samsung anytime soon. I'll probably wait until I read some reviews about the Nokia N900 and see how that one works. I know it doesn't run android, but it does run Linux.
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Old December 5th, 2009, 10:45 PM   #33 (permalink)
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If I could go back in time, I would have bought a Nokia N82 and an ITouch and pocketed the change. My dream to have the all-in-one device is still premature. Battery life is poor on every smartphone. GPRS and bluetooth are better on my 50 dollar Sony Ericsson. I am still lugging around my PSP to watch videos. The camera on this phone, and most others isn't worth it if you actually care about looking at them on anything other than a phone. GPS is terrible on this. (I wasted 150 bucks on a SmartQ 5 mid earlier this year too. Not a good year for gadgets for me.) But I think I'm finally tapped. I will be holding on to my galaxy for a while. So thanks again to Drakaz and Kam187 and the folks who have provided the customer service so sadly lacking from Samsung.
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Old December 7th, 2009, 01:23 AM   #34 (permalink)
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Flogged my Galaxy and bought a Hero well pleased with it!
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Old December 7th, 2009, 06:19 AM   #35 (permalink)
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Feedback from Samsung today (Their spelling, not mine):



Quote:
we cannot confirm weather there will be an update for this model. If you wish to discuss this further please contact us on 0845 726 7864.
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Old December 7th, 2009, 06:21 AM   #36 (permalink)
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Quote:
Originally Posted by chistery View Post
Feedback from Samsung today (Their spelling, not mine):
we cannot confirm weather there will be an update for this model. If you wish to discuss this further please contact us on 0845 726 7864.
Would be nice to tell us where you got this info/link from

Still something isn't looking right to me, more and more blogs are reporting the launch of the Galaxy i7500 to Bell.ca network on the 10th of December

Bell to launch Samsung Galaxy on 10th December | Geekword
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Old December 7th, 2009, 07:00 AM   #37 (permalink)
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Would be nice to tell us where you got this info/link from
It was a reply after I emailled them from their web site. I really don't understand why they can't confirm either way.
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Old December 8th, 2009, 08:31 AM   #38 (permalink)
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Quote:
Originally Posted by acithium View Post
The hardware specs are mediocre as mine suffers from lag because I can only get a MAX of 32 Megs of RAM free (if i kill everything). .
You may try turning on sdcard swap. Not a perfect solution, but it does wonders if you surf a lot from a phone - no more reloading of the pages...
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Old December 9th, 2009, 03:30 AM   #39 (permalink)
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After chasing O2 for a response, and to take some responsibility, I've had an email back from them:

Quote:
Samsung HQ are currently not supporting a migration path to upgrade Galaxy to Android 2.0. Samsung UK continue to push for this but confidence on the change is low as Samsung HQ will be launching new devices on Android 2.0 in Q1.
They should stop selling the phone and tell Samsung where to go (IMHO)
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Old December 9th, 2009, 03:45 AM   #40 (permalink)
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After chasing O2 for a response, and to take some responsibility, I've had an email back from them:

They should stop selling the phone and tell Samsung where to go (IMHO)
Awww, i just posted a thread showing confidence in Samsung NOT being ********

Is that actually a legit email? As in can we send that to samsung themselves in disgust, or more importantly circulate it to the relevant sites so everyone knows??
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Old December 9th, 2009, 03:47 AM   #41 (permalink)
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Awww, i just posted a thread showing confidence in Samsung NOT being ********

Is that actually a legit email? As in can we send that to samsung themselves in disgust, or more importantly circulate it to the relevant sites so everyone knows??
It came from O2 Customer Relations.
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Old December 9th, 2009, 03:51 AM   #42 (permalink)
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It came from O2 Customer Relations.
Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.
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Old December 9th, 2009, 04:02 AM   #43 (permalink)
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Originally Posted by spottyelephant View Post
Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.
Well said spottyelephant
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Old December 9th, 2009, 06:25 AM   #44 (permalink)
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Here's what we could have had!

Android 2.0: what to expect ? Register Hardware
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Old December 9th, 2009, 11:59 AM   #45 (permalink)
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Originally Posted by spottyelephant View Post
Well can you do what needs to be done and forward the mail to engadget, phandroid, androidandme, techradar etc. so this information can actually be in the public space. Or alternatively send it to me and i'll send it.

Hopefully the threat of damaged credibility and customer fear of unsupported future devices will reach Samsung.
Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".
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Old December 9th, 2009, 12:24 PM   #46 (permalink)
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Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".
Nothing travels quicker than a bad reputation!
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Old December 10th, 2009, 03:34 AM   #47 (permalink)
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Spottyelephant, add Slashdot to that list. Imagine the impact of a topic named for example, "Android phone already discontinuing the support of newer OS versions".
I've sent the full email to engadget, androidandme, infosyncworld, and slashdot. Whether anyone will consider it enough proof or not, or even news worthy, is another matter though!
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Old December 13th, 2009, 07:49 AM   #48 (permalink)
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I emailed Samsung UK yesterday evening, saying basically that if they don't support their device, then it will be the last Samsung product I buy, not only that, but I would advise friends, family and colleagues to stay away from Samsung products as well.

Surely it can't be that much work for a company of that size to Roll out 2.0 for Galaxy.

I shall await their reply......
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Old December 13th, 2009, 12:33 PM   #49 (permalink)
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Given their apparent attitude I fear you'll be waiting some time
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Old December 13th, 2009, 12:49 PM   #50 (permalink)
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Given their apparent attitude I fear you'll be waiting some time
They are very quick at replying, just no good at providing the answer you want.
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