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Old March 15th, 2010, 08:08 AM   #1 (permalink)
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Default No sound at all - Help Please!

My phone started exhibiting some strange behavior today regarding sound and mic - neither are working (most of the time). If I am receiving a call, the phone will sound the ring, but when I answer it the speaker and mic go dead. If I hit the volume button while the phone is ringing, the speaker also goes dead. When I try to play music, no sound is produced (although if I plug in headphones I find that it is playing). The problem persists after multiple reboots, and the Samsung "song" does play during boot. I'm not sure exactly when this started as it was working fine yesterday.

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Old March 15th, 2010, 08:41 AM   #2 (permalink)
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Have you tried reflashing the firmware, or restoring from a nandroid backup?

I usually just end up reinstalling Windows if I can't find the source of the problem
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Old March 15th, 2010, 08:50 AM   #3 (permalink)
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I'll try the nandroid backup when I get home. I only just rooted, so I have not yet attempted restoring a backup.
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Old March 15th, 2010, 10:24 AM   #4 (permalink)
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Ok, nandroid backup restored. The problem persists.

All this time I've been looking for ways to increase the functionality beyond "just a phone", and now it has plenty except it has lost the phone ability.



edit: Found a bunch of other people with similar problems on other Samsung phones. Seems to be related to the headphone jack and the phone getting stuck in headphone mode. Some rougher than normal plugging of the jack and my phone is back to normal. Lame.
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Old April 7th, 2010, 01:40 PM   #5 (permalink)
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Sad NO Sound from the Main Speaker!

While playing a game today, my Samsung Galaxy (20days old) just stopped the output of ANY sound at all that comes out of the main speaker. While the game was still on, the sound would fluctuate for a second when I moved the phone. After exiting the game I tried to play a movie and realised that there was no sound output there either. I tried every sound related application - but nothing. No ringtones, Alarms, Music, Speaker phone NOTHING.
I rebooted a few times - even the Samsung "song" did not play - just the little animated splash screen.

Finally I plugged in my head phone and heard the sound of EVERYTHING. Which means to me that there is a problem with the loudspeaker of the phone.

The question I have is that could this be a hardware problem or maybe a third party application (which I do install) causing it? My reasoning is that if it would be software issue then there would be no sound output at all - not even from the headphone jack. Calls sound perfect... but the phone doesn't ring. SO again - NO SOUND FROM THE LOUD SPEAKER!

Any other views and suggestions?? I would love to fix it myself if this a software problem. But if it is hardware then I have to send it to Samsung Service Center.
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Old April 7th, 2010, 02:03 PM   #6 (permalink)
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I doubt it is software. To find out I guess you have to do a factory reset.
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Old April 7th, 2010, 02:16 PM   #7 (permalink)
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Yeah, I could try that but I don't wanna loose all the date from my calendar, my contact information and other info I've stored on it. I can always install the applications back on... but entering all the info back is a pain. I have Ubuntu Karmic Koala and the pc sync cd doesn't work on it.
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Old April 7th, 2010, 02:24 PM   #8 (permalink)
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Well you have Google Sync... And if it is hardware fault, you'd better do the reset anyway )
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Old April 7th, 2010, 02:27 PM   #9 (permalink)
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Alright I will check it out. Thanks.
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Old April 7th, 2010, 03:45 PM   #10 (permalink)
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This sounds silly, but try violently plugging and unplugging your headphone plug into the jack a few times. It seems to be a hardware problem across Samsung phones where the switching of sound from headphone-mode to normal-mode is not triggered properly, and the problem will persist through reboots.
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Old April 7th, 2010, 04:11 PM   #11 (permalink)
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There seems to be a lot of people posting with this problem , perhaps the latest batch of phones from Samsung have been badly put together, a shame as this hardware fault has been around from the start,one would have thought it should have been fixed.
It might be an idea for a moderator to add the fix to the FAQ
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Old April 9th, 2010, 01:20 PM   #12 (permalink)
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Quote:
Originally Posted by Mr.DNA View Post
This sounds silly, but try violently plugging and unplugging your headphone plug into the jack a few times. It seems to be a hardware problem across Samsung phones where the switching of sound from headphone-mode to normal-mode is not triggered properly, and the problem will persist through reboots.

I tried doing that... and yes it did feel silly to do that too. Oh well... still no luck. Today the sound came back on for like a 15 seconds and then started fluctuating again and was dead. Sounded to me that the connection to the speaker (however it is done) is not proper.
Anyway, going to the official service centre tomorrow. Found this guy in the inside (friend of a friend) and hopefully he will tell me more about it.

Well - another question.
Is anyone able to run the Pc Suite on Ubuntu (Karmic)?
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Old April 9th, 2010, 03:22 PM   #13 (permalink)
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There is another recent thread (and another older thread buried somewhere) on the topic of using the phone with linux. I use adb to move files, install apps, and flash recovery, but you cannot make use of NPS or odin even in virtual windows because of limits with the usb drivers (although the recent thread does suggest a workaround, but I have given up trying to get them to work on my ubuntu machine at home and instead find an available pc at work to use whenever I need to flash a new firmware).

Best of luck with the sound issue.
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Old April 10th, 2010, 07:24 AM   #14 (permalink)
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Alright I found out what was wrong about the sound. The speaker seems to be having the problem and they said that changing to a new one will do it. I still wonder if there was something in the phone that triggered the issue or was it just a faulty speaker.

Anyway, I will look out for the older threads on linux connectivity.
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Old May 4th, 2010, 07:53 AM   #15 (permalink)
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thanks to this thread.
i tried to plugin the ipod touch's headphone inside ytd, after all, my phone's sound is gone or just make some cracking noise occasionally(i dunno it's the prob. of that headphone). Now i plug it and rub that hole a bit, now is fine.
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Old October 16th, 2010, 04:56 AM   #16 (permalink)
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I encountered the same problem with my xperia mini pro. I guess its a software problem. The last app I played was the tunein radio.
I plugged the headphone while playing the music and plugged it out and its all ok now. Wierd..
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Old October 16th, 2010, 04:57 AM   #17 (permalink)
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I encountered the same problem with my xperia mini pro. I guess its a software problem. The last app I played was the tunein radio.
I plugged the headphone while playing the music and plugged it out and its all ok now. Wierd..
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Old October 20th, 2010, 08:32 AM   #18 (permalink)
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I just experienced this same problem, and I have to say, it's freaking scary and annoying. I tried everything, violently and gently connecting and disconnecting the earphones, connect/disconnect earphones with charger plugged in, reboot, restore nandroid backup, etc., etc., etc., etc., etc... nothing worked.

I then installed GAOSP and when the phone booted it showed me the headphones icon on the lock screen, indicating that the headphones were connected, even though they were not. I then connected and disconnected the earphones and the icon disappeared, everything is back to normal. I then restored my nandroid backup to go back to Galaxo 1.6.3.4

It was a long and scary process, but GAOSP seemed to detect correctly when the headphones were unplugged, so it could be a software problem, maybe I just got lucky.

Either way, you can try this out and see if it works for you.
Good luck!
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Old November 8th, 2010, 04:22 AM   #19 (permalink)
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okay I dont know if u have solved this or not, It was the same problem with me
connect the headset,hear songs, remove it and no sound at all.
The solution is simple, revive the speakers and receiver with the code *#*#0673#*#* and press speaker on, then reciever on and then again speaker on. in an instant every sound is back.
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Old November 8th, 2010, 06:42 AM   #20 (permalink)
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Unfortunately for us Galaxo users, Drakaz has disabled all those codes :'(
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Old November 15th, 2010, 03:28 PM   #21 (permalink)
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ok, I need help, this is going nuts.
Have same problem, it happens once in 10 days. When I answer the call, I hear weird sound (something like sound when you put volume to max), cant hear person who called me and my mic is dead. It repeats over and over again till next reboot. I can confirm that this happened to both of my galaxys. Have installed 1.6.3.4 with Darksense theme.
Any solution?
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Old November 16th, 2010, 10:19 AM   #22 (permalink)
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Sometimes when I receive a call I can't hear anything, but the person on the other side can hear me. What I do is press the menu key, then click on speaker. Then I can hear the person calling me on the speaker. I then click on speaker again and the call works normally.
That's a small workaround that works for me, but I'm with you, it's VERY annoying!
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Old November 17th, 2010, 02:57 AM   #23 (permalink)
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Thanks for the tip. Will try it.
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Old November 28th, 2010, 07:22 AM   #24 (permalink)
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Happy Great!

Quote:
Originally Posted by rajm11 View Post
okay i dont know if u have solved this or not, it was the same problem with me
connect the headset,hear songs, remove it and no sound at all.
The solution is simple, revive the speakers and receiver with the code *#*#0673#*#* and press speaker on, then reciever on and then again speaker on. In an instant every sound is back.

this was it! This totally solved it!!! Thank you!
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Old November 28th, 2010, 07:32 AM   #25 (permalink)
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Or clean the jack
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Old December 9th, 2010, 04:13 PM   #26 (permalink)
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Default Hook up your headphones and push the button on the headphones..?

I just got done dealing with this same stupid problem. I fixed it, but I'm not quite sure how or why yet.

I have the Samsung Galaxy S SGH-I897, 2.1 Update 1, 2.6.29 jeteak.lee@sep-11 #2, Eclair.UCJH7.

After trying everything mentioned above with no success, I noticed that I could still hear using my hands free earphones. So, I decided to try calling tech support to replace the phone using the headphones. I pushed the button on the headphones (which I hardly ever use) and something really odd happened. Winamp (version 0.9.2) immediately started playing.

This sort of confused me because I had initially thought it was just the normal music system playing, but it wasn't. It was Winamp. I didn't even realise this was a feature of the Winamp software.

I pushed the button again and Winamp stopped playing.

After I did this, the phone's receiver speaker started working again!!!

Again, I have no clue why this worked and I haven't been able to recreate the problem since. I also tried this earlier and it did not work.

This also isn't a knock on Winamp. It could happen in any software I would imagine. My guess is that shoddy programming in Winamp or other software programmatically disabled the speaker somehow. I'm a developer so I'm going to look into what function could cause this to happen and see if I can develop a quick fix for the problem.

Hope this helps!

-Capey
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Old December 9th, 2010, 05:19 PM   #27 (permalink)
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Like the man mentioned, he has Galaxy S - so maybe something similar happens with our Galaxy which uses Winamp app.
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Old December 10th, 2010, 01:24 AM   #28 (permalink)
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Hehe, i just tried it, my winamp starts playing too when i press the button on the headphones its a nice feature. I never had the headphone jack problem on 2.2, only in 1.6.
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Old January 12th, 2011, 08:07 PM   #29 (permalink)
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I have a Samsung SCH-i500 (Galaxy S/Fascinate) and I had the same problem - My sound disappeared, I was unable to hear phone calls and the microphone didn't work. When in a call the speakerphone button was disabled. Evidently the headphone switch inside the jack is sensitive and gets stuck.

I fixed my problem by taking apart a pen and inserting the plastic tube/ ink reservoir thing into the headphone jack. I was able to hit the switch and my sound came back on (don't force anything). I wasn't able to do it with a headphone plug as others have described.

I hope this helps someone so they don't have to replace their phone!
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Old May 21st, 2011, 09:16 AM   #30 (permalink)
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Default The ANSWER to the "NO AUDIO AFTER UNPLUGGING HEADPHONES" problem.

Quote:
Originally Posted by Mr.DNA View Post
My phone started exhibiting some strange behavior today regarding sound and mic - neither are working (most of the time). If I am receiving a call, the phone will sound the ring, but when I answer it the speaker and mic go dead. If I hit the volume button while the phone is ringing, the speaker also goes dead. When I try to play music, no sound is produced (although if I plug in headphones I find that it is playing). The problem persists after multiple reboots, and the Samsung "song" does play during boot. I'm not sure exactly when this started as it was working fine yesterday.

I've read many forums on this issue and it seems like lots of people are having this problem. To restate the issue: After unplugging the headphones, certain volumes have apparently stopped working such as the call volume, notification, and a few others. The solution is simple: STICKY HEADPHONE JACK PINS!!.

I have had this problem a couple times now and have only very recently figured it out. I've tried everything from the obvious (reboot, battery pull, clearing data, clearing RAM, shutting down all programs, restarting - "Menu/Quit" Pandora) to the advanced (going through test mode to adjust volume)... and nothing.

Then I started messing with the headphones and headphone jack again. I'd put it in and notice the sounds working, so I tried inserting and pulling the headphones over and over and still nothing, then tried it forcefully and still nothing, twisting them out didn't help either. Then finally I wiggled them out making sure to put ample pressure against the side walls of the jack and voila!, I got my sound back! Hope this helps.
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Old June 25th, 2011, 05:52 AM   #31 (permalink)
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My samsung I7500 just developed this issue. Though mine was started differently.

I was making a call on a bluetooth device and the bluetooth headset battery died while making the call. From then neither the speaker or mic has worked.

Exceptions, If I call the phone I hear the ringer, notifications work also like a text.

If I use a headset I can everything.


I've tried so many things I can barely recount them but for the sake of documentation I'll try.

It started while using 1.6.3.4 from GAOSP
I tried reflashing the stock Bell android image. No luck
I tried upgrading to the nightly build of GAOSP no luck
I tried the headphone trick
I tried pairing to the bluetooth and making a call then unpairing. no luck
There were various combinations of the above also.

My phone thinks a headset is plugged in no matter what.
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Old June 28th, 2011, 07:47 PM   #32 (permalink)
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OK so hows this,

Just as many others have experienced it fixed itself. I really didn't do anything that I could point to as to the fixer.

I tried all the tricks like repeatedly inserting a pair of headphones. In the end just using it mysteriously fixed it.

I've read that a lot of samsung phones and devices suffer this bug.
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Old June 28th, 2011, 08:18 PM   #33 (permalink)
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I had it as well quite a while ago. Problem solved by cleaning out jack. Used a can of compressed air. I believe a majority of the problems were caused by dirt or such getting in the jack. I was removing lint from it on a regular basis when I carried the phone in my pocket.
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Old September 5th, 2011, 12:41 PM   #34 (permalink)
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Default Shorted the Jack Hole in Phone and got sound.

Hi all, im from Malaysia. My english was poor so hope all frens here correct me.

I bought Samsung S2 last week. Today i found the same problem like u guys happend.

1. Plug in the Samsung Earphone, everything ok.
2. After unplug the Earphone, everything is DEAD. No any Sound.
3. Reboot the phone and the sound back to normal.
4. But if i try the step 1 and the sound problem is coming again.
5. I try to plug-in and unplug the Earphone few times, but the problem still there.
6. I try the step pressing *#*#0673#*#* to turn on the Sound but it won't work for me. SO BAD.
7. At the end, i found 1 solution. I put in the jack into the phone about half way, and the phone got "Shorted" with key "Return" light on. And the sound was go to normal.

Do you guys think i need send back to Samsung or just left it? Now only 1 week, 3 year warranty to go. Thinking to report this case to samsung tech centre and collect all those S2 phone from Malaysia who bought it.
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Old October 14th, 2011, 10:30 AM   #35 (permalink)
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I have the same problem with my Captivate (i897). Also has the same issue with an older samsung. 1st phone, if I blew hard into the headphone jack it would work fine... (like inflating my ex GF)... something inside the headphone jack made the phone switch to "headphone" mode, thus silenting the speaker. Punted that phone for my Captivate. my ORIGINAL captivate would shut off randomly. 3-4 times a day. ZERO apps installed. ATT replaced the phone.
2nd (and current) Captivate, was fine for 10 months, now I get the "no sound from anything media" meaning the ringer will work, but no music player, no game sounds.
To remedy the situation I have to twack or tap the speaker side of the phone (back) near the speaker, against my hand. VERY VERY annoying. but it works for a while after that.
Waiting for decent non samsung android to hit ATT.
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Old November 16th, 2011, 07:56 PM   #36 (permalink)
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I made a login just to thank everyone for the tips. I lost sound today on my GalaxyS, with the same symptoms: it worked fine with a headset. Ultimately, this is what worked:

Quote:
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To remedy the situation I have to twack or tap the speaker side of the phone (back) near the speaker, against my hand.
I assume I've got a loose speaker connection. Next time this happens I'm going a Don't-Pass-Go to ATT and invoking my replacement insurance.
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Old January 10th, 2012, 07:14 AM   #37 (permalink)
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Hello People,

I am experiencing the same problem with my Galaxy S, I was using skype and suddenly my speaker went off.. and since then its not working have flashed numerous roms to remedy the problem but to no avail..

when I try to adjust Voice Volume in sound settings I can hear the ringtone in low volume.. otherwise does not work at all.. has totally gone dumb..

any other fix for this?
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Old January 24th, 2012, 08:57 PM   #38 (permalink)
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My Captivate has similar problem for about two weeks. I tried everything and finally one thing works: I used compressed air and blow into the headphone jack and the usb charger slot. The sound came back ... I am so happy now . Thanks for the hints from previous posts.

fyi, I rarely use the headset. Now I seal the headset jack w/ a thin layer of scotch tape!
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Old January 25th, 2012, 09:20 PM   #39 (permalink)
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The problem came back after a few hours. Blasted w/ compressed air again --> problem fixed but again only for a few hours. It seems like I have to carry w/ me a can of freon or change to a new phone.

Samsung got to fix this problem!!!
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Old February 1st, 2012, 01:54 PM   #40 (permalink)
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Default twist the Bit(h

if its anything like the problem that i am having just simply twisting the phone by holding the device in landscape(left hand holding the ear peice or [top] of the phone right hand holding the mic [bottom] of the phone) with your thumbs pointing up press your right thumb away from you and your left hand towards you. If this does work for you it will only be temporary
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Old February 29th, 2012, 06:46 AM   #41 (permalink)
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Hi, I bought my AT&T Samsung Galaxy S2 I-777 about a week ago and it was working perfectly until a couple of days ago when it started presenting this same issue. I've read this entire thread and a couple of more and I can't seem to solve the issue. I can't hear the caller although he can hear me during a phone call (Speaker mode works and also works with headsets, but not with the receiver)

I have tried plugging and unplugging headset violently, hard reset, cleaning the headset jack, twisting the phone and all that with no luck.

Does anybody else has an insight on any other issue that may be causing this? The phone is practically new and I'm not sure if I need to take it to repair if it's a software/headset-jack issue that I can fix myself...

Any kind of help would be appreciated
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Old February 29th, 2012, 07:13 AM   #42 (permalink)
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Try to ask that question or look in Samsung Galaxy S2 part of the forum for any leads on your problem.
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Old February 29th, 2012, 08:50 AM   #43 (permalink)
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Alright I posted the question in this Thread (Can't hear caller on my phone).

Any help would be greatly appreciated
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Old March 7th, 2012, 10:03 AM   #44 (permalink)
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Had same problem after playing music in a loud ambient noise room - had the volume max'ed out with equalizer all way up, bass enhanced, DSP enhanced etc. (gotta love all the tweaks available!) Sound just suddenly quit out of speaker. Rebooted, etc. with no luck ... thought the speaker blew from the all the over enhancements. Figured my own stupid fault by overpowering the speaker. Gave the phone a good whack with my hand and the sound came back . Has worked fine since, suspect an iffy connection inside somewhere? Good Luck!

Galaxy S i897 running Cyanogen Mod 7
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Old March 8th, 2012, 03:51 AM   #45 (permalink)
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Quote:
Originally Posted by CaptGalaxyS View Post
[cut] Gave the phone a good whack with my hand and the sound came back .[/cut]
lol

EDIT: sometimes brute force works (now what would Hulk do the phone with is whack )
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Old June 18th, 2012, 01:32 PM   #46 (permalink)
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I've been having problems with the audio too. Unfortunately I haven't found a resolution but I've done a crap load of research. For anyone that's interested, You might want to check it out. It might help or at least bring the problem to more people's attention.

Audio / Headphone Jack Problems
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Old July 24th, 2012, 12:12 PM   #47 (permalink)
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Thumbs up Worked for me

I just had this problem after installing 4.0.4. Everything worked immediately after the update (yesterday), but then I dropped my phone this morning and began having this problem.

I used this app "Wired Headphone/Headset Fix" on Google Play and now my phone is working.
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Old November 22nd, 2012, 11:58 PM   #48 (permalink)
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Default It works !!!

Quote:
Originally Posted by rajm11 View Post
okay I dont know if u have solved this or not, It was the same problem with me
connect the headset,hear songs, remove it and no sound at all.
The solution is simple, revive the speakers and receiver with the code *#*#0673#*#* and press speaker on, then reciever on and then again speaker on. in an instant every sound is back.

U'r just great, I was closer to do a factory reset, but your answer actually Works !! thanks a lot...I just got this phone (I-897) like 2 months ago, And I usually plug in/out the Headphones 3 or 4 times every day, so when the sound goes out I was like dawmn !!!, but your answer just solved mi issue.
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Old March 23rd, 2013, 02:37 AM   #49 (permalink)
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Hitting the speaker with fingers works .
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Old December 16th, 2013, 07:54 AM   #50 (permalink)
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Exclamation no sound during the calls only

My samsung galaxy sghi897 started experiencing a weird prob from yday.All the sounds r working fine.except when I get r make any calls everything goes silent.i dont hear the ring and my voice and the other persons voice doesnt come.its completely silent.and when I receive the call I can hear the ring but when I answer it its quiet again.i tried plugging in headphones,its the same even then.did a factory reset but no use.tried *#*#0673#*#* .all sounds were cmng perfectly but when I call its quiet.This problem started after I installed a game called bomberman classic.even after exiting from the game, the game sounds were playing.no matter what I did the sounds wouldnt go.the sound existed even during the game.Then to get rid of the sound I restarted my phone.From then on this problem started.plz help me out on this.
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