Illusion Turns Itself Off Regularly

kevinob · June 27th, 2012, 05:05 PM

My Samsung Illusion (on Verizon) worked fine for the first 6 months. But recently, it turns itself off regularly. Sometimes several times a day. I'm not saying that it goes into sleep mode; I'm saying it turns itself completely off. And when I eventually discover that it has turned itself off, I have to power it back up. This happens even when it's sitting on a table, so it's not being caused by the power button inadvertently being pushed in my pocket.

I have done some searching online, and it appears that a number of Samsung Android phones suffer from this problem. Does anyone know what is causing this? Could it be turning itself off because it gets too hot?

Unforgiven · July 20th, 2012, 09:35 AM

Quote:

Originally Posted by kevinob

My Samsung Illusion (on Verizon) worked fine for the first 6 months. But recently, it turns itself off regularly. Sometimes several times a day. I'm not saying that it goes into sleep mode; I'm saying it turns itself completely off. And when I eventually discover that it has turned itself off, I have to power it back up. This happens even when it's sitting on a table, so it's not being caused by the power button inadvertently being pushed in my pocket.

I have done some searching online, and it appears that a number of Samsung Android phones suffer from this problem. Does anyone know what is causing this? Could it be turning itself off because it gets too hot?

Hi kevin. Welcome to Android Forums.

Ironically, my GNex did the same exact thing last night. I hate to recommend this, because you will need to set up your homescreens and stuff, but have you tried doing a factory reset.

PS, are you rooted?

kevinob · July 23rd, 2012, 08:54 AM

Quote:

Originally Posted by Unforgiven

Hi kevin. Welcome to Android Forums.

Ironically, my GNex did the same exact thing last night. I hate to recommend this, because you will need to set up your homescreens and stuff, but have you tried doing a factory reset.

PS, are you rooted?

My Illusion is not rooted. Rather than doing a factory reset, I turned it in to Verizon, and they gave me a refurbished Illusion, which is working fine. So far.

Unforgiven · July 23rd, 2012, 09:10 AM

Quote:

Originally Posted by kevinob

My Illusion is not rooted. Rather than doing a factory reset, I turned it in to Verizon, and they gave me a refurbished Illusion, which is working fine. So far.

Glad your all set.

I'm sorry your original inquiry was missed for so long BTW.