Go Back   Android Forums > Archived Android Devices > Archived Phones > Samsung Intercept (Sprint)

test: Reply
 
LinkBack Thread Tools
Old August 30th, 2010, 07:38 AM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jan 2010
Posts: 33
 
Device(s): Moment
Carrier: Not Provided

Thanks: 3
Thanked 8 Times in 3 Posts
Angry I totally give up on the Intercept - using my old Moment

Long-story-short, Saturday I went to a tech store 1 hr from home. I was going somewhere that was nearby this particular store so I made my appointment there. I will admit that when I walked in and gave the young guy my phone, I said that I thought it was junk, that I did not want it and that the customer svc people said they needed to run something called "slate" on it to see if it had a virus, etc. They said I had to leave it for 1/2 hr, which I did. I went back and they were rather snooty from the get-go and said there was nothing wrong with my phone, but that they would replace it as a "courtesy". Then they went on to say that oh, by the way, they didn't have any and I would have to return to the store to get my replacement. I told them to keep it, that I didn't want it and was not driving 1 hr to get another junk phone. I then called the 800# again and after much discussion decided I would reactivate my Moment on Monday - when I was near a landline. I would bet money the store did NOTHING while they had my phone just based on their attitude. Sunday morning I was on the damn thing with my best friend and boom, just totally dropped the call, but this time it said "battery disconnected." That's a new one. I ended up going into work to use the landline there and after another hour on the phone, got my Moment reactivated. I also learned that that store had already "ordered" me a replacement Instinct and it was being sent to me. At this point, I am pretty close to paying the $200 and walking away from Sprint. The only sad part is that I know all of the cell companies have the same issues. What's a girl to do . . . ??

Advertisements
nickib is offline  
Reply With Quote
sponsored links
Old August 31st, 2010, 03:47 PM   #2 (permalink)
Member
 
megabiteg's Avatar
 
Join Date: Mar 2010
Gender: Male
Posts: 273
 
Device(s): HTC One
Carrier: T-Mobile

Thanks: 100
Thanked 40 Times in 33 Posts
Default

I understand your pain... that's why I traided it in for an epic, much better phone.
__________________
----
"Perfection is my life goal, excellence will be tolerated."
megabiteg is offline  
Reply With Quote
Old August 31st, 2010, 04:46 PM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jan 2010
Posts: 33
 
Device(s): Moment
Carrier: Not Provided

Thanks: 3
Thanked 8 Times in 3 Posts
Default

Thanks - the jury is still out on that one . . . I have been "trying" to get them to even offer me an Epic, no dice. I am not eligible until December and I really don't want to pay a lot of $$$ simply because my experience with these two "smart" (I don't think so) phones has been lousy. We will see . . . as much as I would love to get an Epic (sigh), I suppose I will bide my time until December and see what the latest and greatest is then - and then go back for round ??? with Sprint to implore them to make things right and make this very unhappy customer a happy one again! The latest is they are sending me another Intercept. Ugh. Stay tuned . . .
nickib is offline  
Reply With Quote
Old September 1st, 2010, 08:56 AM   #4 (permalink)
Junior Member
 
Join Date: Jun 2010
Location: Kansas City
Posts: 37
 
Device(s): Sprint HTC Hero w/Fresh 2.3.3 ROM
Carrier: Not Provided

Thanks: 5
Thanked 2 Times in 2 Posts
Default

Quote:
Originally Posted by nickib View Post
Thanks - the jury is still out on that one . . . I have been "trying" to get them to even offer me an Epic, no dice. I am not eligible until December and I really don't want to pay a lot of $$$ simply because my experience with these two "smart" (I don't think so) phones has been lousy. We will see . . . as much as I would love to get an Epic (sigh), I suppose I will bide my time until December and see what the latest and greatest is then - and then go back for round ??? with Sprint to implore them to make things right and make this very unhappy customer a happy one again! The latest is they are sending me another Intercept. Ugh. Stay tuned . . .
Whatever you do, don't make it sound like you really really want another of their phones. If you do they will know that you're staying a Sprint customer and won't bother trying to swoon you.
__________________
Sprint HTC Hero
Daily ROM - Fresh ROM 2.3.3
Trying out - ZenEXP 0.9.6.2
nilihanth is offline  
Reply With Quote
Old September 1st, 2010, 09:22 AM   #5 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Jan 2010
Posts: 33
 
Device(s): Moment
Carrier: Not Provided

Thanks: 3
Thanked 8 Times in 3 Posts
Default

Quote:
Originally Posted by nilihanth View Post
Whatever you do, don't make it sound like you really really want another of their phones. If you do they will know that you're staying a Sprint customer and won't bother trying to swoon you.

Good point! Truth is, I DID really want another of their phones . . . . now, not so much. I will keep that in mind though, thanks for the reminder. I just heard the Revel ad this morning $35 unlimited everything to and from anywhere in the U.S. Hmmm . . .
nickib is offline  
Reply With Quote
Reply

Samsung Intercept
Current Rating:
Rate this Phone:

The Samsung Intercept is Sprint's long awaited upgrade to the Samsung Moment. It sports a 3.2 inch screen and a 3.2 megapixel camera sans flash. It's not going to be the powerhouse keyboard-enabled device on Sprint's network, that's... Read More



Go Back   Android Forums > Archived Android Devices > Archived Phones > Samsung Intercept (Sprint)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:59 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.