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Old February 8th, 2011, 04:26 PM   #51 (permalink)
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I am also having the same problem along with other i just bought the phone less than a week ago, i am beginning to regret it

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Old February 9th, 2011, 01:08 PM   #52 (permalink)
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mine have been working pretty well since the 6th. with or without wifi. no if they can fix the billing issues.... >_<
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Old February 12th, 2011, 05:45 AM   #53 (permalink)
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I have 2 LG Optimus V's but only one is affected by the MMS receiving bug...the other sends and receives MMS fine! I'll be on the phone with VM today to try and get some answers!

Everyone, call VM CS and tell them about the problem. The CS Rep I talked to last night has never heard of this issue!
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Old February 13th, 2011, 10:38 AM   #54 (permalink)
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I have the same problem and I bought my Intercept about 3 weeks ago. Sometimes when friends send a picture message all I get is a blank text message. And other times I will get the "Download" icon but when I click on it, one of two things will happen....either it will read "Downloading" for a few seconds then I will get a message that it was unsuccessful, or it will read "Downloading" but then go right back to the "Download" icon. My one friend uses Sprint and her pictures just come to me as a blank text message. What's really odd is that some friends that use iphone on AT&T can send pictures, but one friend that uses the iphone on AT&T can't send me pictures, they just come through as a blank message.
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Old February 13th, 2011, 10:40 AM   #55 (permalink)
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I have noticed that if I turn off the phone and turn it back on I'm able to download those pictures. But of course doing that is very inconvenient since it takes a while for the phone to boot up.
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Old February 20th, 2011, 06:07 PM   #56 (permalink)
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Try getting the APN for your mms service. Worked for me.
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Old February 26th, 2011, 12:03 PM   #57 (permalink)
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having this same problem on the wife's intercept. when she tries to send a mms, it just sits there trying to upload and never does. when receiving a mms, she gets the text portion with a download button, but it never downloads. on the other hand, i just got a optimus v and i can send mms, but i can't receive them. i don't even get the text portions, it just never shows up.
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Old March 7th, 2011, 07:24 AM   #58 (permalink)
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Threads merged for a better overview of the issue.
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Old March 17th, 2011, 04:27 AM   #59 (permalink)
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Get the APN!!!
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Old March 18th, 2011, 12:03 AM   #60 (permalink)
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Quote:
Originally Posted by d.t.android View Post
Get the APN!!!
What exactly do you mean by that and what do we do with the APN when we have it?

I have an LG Optimus V and received a MMS fine the other day but could not receive one tonight. I finally dialed in ##virgin# click to edit phone number, press OK, press OK, and when my phone was through rebooting I could see that 3G was downloading again (down arrow lighting up) and was able to get the MMS. I don't know how long this will last, though, so I might need the APN solution, whatever that is. Thanks for the help and hope some people can get their MMS, if only briefly, by using the ##virgin# trick.
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Old April 10th, 2011, 09:56 PM   #61 (permalink)
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I just posted a msg on another thread on the same issue but you have to have the WIFI turned off in order to send or recieve mms. Its such a simple fix but for some reason VM tech support fails to tell you this when you call. Instead you go thru round and round of stupid BS. I did this daily, for two weeks straight.

When you are connected thru WIFI, you are no longer on their data network. You have to be on theirs, not your own. Even if you don't have a data pack with them, they allow enough data to send/receive msgs. I forgot exactly what the tech support guy told me but it interferes somehow. It has something to do with security.
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Old April 17th, 2011, 03:57 PM   #62 (permalink)
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I just posted a msg on another thread on the same issue but you have to have the WIFI turned off in order to send or recieve mms. Its such a simple fix but for some reason VM tech support fails to tell you this when you call. Instead you go thru round and round of stupid BS. I did this daily, for two weeks straight.

When you are connected thru WIFI, you are no longer on their data network. You have to be on theirs, not your own. Even if you don't have a data pack with them, they allow enough data to send/receive msgs. I forgot exactly what the tech support guy told me but it interferes somehow. It has something to do with security.
People are still having trouble with MMS, even with WiFi turned off. This has been an ongoing problem with Virgin Mobile for quite a while now. I started having problems receiving MMS messages from friends on my Samsung Slider, now I can't even get or receive data/web over 3G on my Optimus V, let alone MMS messages. I'm just glad one of my neighbors has an open WiFi connection that they haven't secured...
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Old June 1st, 2011, 06:36 PM   #63 (permalink)
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Default Another tack...

It's been MONTHS and still no functioning MMS on my Intercept. It seems that I can SEND audio, video, and image, but I cannot receive them.

I've tried to send and receive MMS with Android 2.1 and with Android 2.2. No change.

I've tried to send and receive MMS in my home town, in New Orleans, in Chicago, in Washington, D.C., in Philadelphia, in New York City, in Knoxville, and in Mobile. I've tried to send and receive MMS with wifi on and with wifi off. No change.

So today I took a new tack: I wrote letters to both VM headquarters and Sprint Nextel (the owners of VM). I'll let you know if they respond...
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Old June 3rd, 2011, 02:19 PM   #64 (permalink)
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Thats hella bad macer. My MMS works just fine so long as I have WIFI turned off. Hopefully you will get a response from either corporation.
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Old July 7th, 2011, 04:53 AM   #65 (permalink)
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You need the VNP settings. I got this for my phone 2.2 and its working! Just search online for your providers mms VPN settings.
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Old August 4th, 2011, 11:39 PM   #66 (permalink)
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Quote:
Originally Posted by d.t.android View Post
You need the VNP settings. I got this for my phone 2.2 and its working! Just search online for your providers mms VPN settings.
We're talking about Virgin Mobile USA -- there are no VPN settings available for us.
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Old September 30th, 2011, 10:01 PM   #67 (permalink)
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This issue comes and goes for me. Right now I have it. No data all day, hit the activate button today got 3G back. However, can't send or get MMS.

If past experience proves correct it will come back in about 5 days. However, I have NEVER been able to get a MMS video message.
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Old October 16th, 2011, 04:35 AM   #68 (permalink)
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I hava a Galaxy S2 and facing the same problem, I can download MMS messages but cant send any, it just states (sending..) and stays like that for weeks, then it just gives a failed notification, I tried to forward it many times and resend it again and again but with nothing...
It just happened once that I sent a short MMS message with no pictures and it was sent, but even long texts wont be sent.. O_o
I tried to download go SMS pro, but cant login to market and it really does bothering... :@
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Old November 9th, 2011, 04:47 PM   #69 (permalink)
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Originally Posted by biggpat86 View Post
i have two phones, one metropcs one VM, i try sending MMS from my metro phone to my intercept, and it gets sent. but i cant download it on my intercept. its pissing me off >_<
I've had my Intercept for almost a year. I used to be able to send and receive pics that I took or off the web. But most of the time I can only send to my FB page. Not to anyone else.And I have never been able to "download" when I click on it. I mean if someone send me even just a pic...I can't see it. I downloaded GO SMS for texting and sending pics. Still can't always do it but it works better. Plus there's personalization features. My phone freezes up a lot too.
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Old November 23rd, 2011, 11:23 AM   #70 (permalink)
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I purchased mine on 4-11-11 had 3 months of great mms use. Then sending & rec.mms stopped. Did reboot, it worked. 4mths. Later won't send. Reboot again no fix. WTF now
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Old November 24th, 2011, 01:26 AM   #71 (permalink)
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Just got my Intercept this week, and I'm already seeing this problem. Hit the Download button, wait a few until the button comes back; no picture. Installed and ran Go-SMS and can see and save the picture with no problems.
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Old December 10th, 2011, 07:01 AM   #72 (permalink)
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Default Here's possible easy fix to MMS problem?

Hello everyone,

new to the forums, and first post...


I was having this issue of not being able to send or receive MMS (data) / pictures...

try this

goto settings -> wireless & network settings -> Mobile Network settings -> Data enabled.

if you can see that option (data enabled), click it so that it has a check-mark.

Then try to send or receive pics / data via MMS

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Old January 13th, 2012, 02:18 PM   #73 (permalink)
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Just been through the same problem, ended up checkin my providers site (o2) and getting the relevant apn then noticed in my settings>wireless and network>mobile networks> access point names> that the setting for my provider had an extra bit at the end deleted the extra text and way hey pics started to arrive.
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Old January 23rd, 2012, 06:05 PM   #74 (permalink)
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hay guys i have a xperia x8 on virgin and it am not getting any messages at all first is was sometimes but now i am not getting anythink i use my phone and i have been into the settings and have try to put it all back to base settings but nothing i have tryed to put my mates optus sim in my phone and he still gets all hes messages and YES u can put a virgin sim in a optus phone because they are the same so if u little noob say u can not do that again i will hunt you and kill you kk anyway i have a feeling is virgin but if u have any ideas plzzz let me know thanks for your help
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Old January 24th, 2012, 04:02 PM   #75 (permalink)
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Try the alternative sms/mms program called GOsms. It's very functional and fully-featured. It may help fix some of your problems. Also, I suggest you return your intercept for an optimus v, at least. The intercept is HORRIBLE.
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Old January 24th, 2012, 10:25 PM   #76 (permalink)
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i was having the same problem then i turned off wifi and downloaded go sms pro now everything works fine and also turn off then turn on phone i got a samsung intercept
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Old February 14th, 2012, 01:58 PM   #77 (permalink)
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go to settings, wireless and networks, then open mobile networks, and then check data enabled.. this must turn your mms service back in a few seconds
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Old March 2nd, 2012, 02:03 PM   #78 (permalink)
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This worked for me, I called the monkey huggin' coconut humpers, and had to disassemble the battery to allow for the reset, but it worked. I immediately started to receive pics.
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Old March 6th, 2012, 12:18 PM   #79 (permalink)
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I have the Samsung Intercept through Virgin Mobile. My phone doesn't have Mobile Network Settings under Wireless & networks so I can't check data enabled...any other suggestions???
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Old May 9th, 2012, 08:16 PM   #80 (permalink)
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What's with vmusa and the mms?
I've looked around here as well as a couple other android forums; both in root threads and model specific. guessing that mms would be a service/model issue and not have much to do with rooting the phone, which after reading around i've learned some discovering that it actually can. nonetheless, I believe that I have read enough on this "mms malfunction" that its seems that it can effect virtually anyone on the(vm) network, anyway(sending/receiving/both), seemingly at anytime(3g/WiFi).
Haven't called customer service seeing as it's not a detriment to my use for the phone/carrier, yet it does annoy me a little about having to deal with it. So i was wondering if anyone can find a site/post that has all the known solutions available, if not, maybe i could learn to contribute myself!
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Old June 12th, 2012, 10:47 AM   #81 (permalink)
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...more than a year later, this problem IS NOT RESOLVED.

Quote:
Originally Posted by K9JRF View Post
I'm actually having the same problem with my VM Intercept. I can send but can't receive any picture messages. I sent a support ticket and here was the response I got:

---------------->
Thanks for contacting Virgin Mobile Customer Care. We are very sorry and apologize for any inconvenience this has caused.

Since February we have experienced a picture Messaging outage which caused that all the picture messages are delayed or not sent at all. Our team of specialists are working on it and they are trying to fix it as soon as they can . We are very sorry for any inconvenience this has caused and that we did not deliver the level of service you deserve.


We cannot accurate an exact date about when this will be fixed. Sorry for the inconvenience.


If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *86 from your handset). You can reach us Monday through Sunday from 4am-9pm PST.


Thanks,


Jessie

Virgin Mobile At Your Service

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Old June 12th, 2012, 10:50 AM   #82 (permalink)
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Virgin Mobile suggested that very same thing to me. My Intercept DOES NOT HAVE a "mobile settings" option under the wireless & network settings.

Quote:
Originally Posted by carteret View Post
Hello everyone,

new to the forums, and first post...


I was having this issue of not being able to send or receive MMS (data) / pictures...

try this

goto settings -> wireless & network settings -> Mobile Network settings -> Data enabled.

if you can see that option (data enabled), click it so that it has a check-mark.

Then try to send or receive pics / data via MMS

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Old June 27th, 2012, 03:41 PM   #83 (permalink)
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Add me to the list of MMS download failures. I tried a number of the suggestions in this thread. One is influential; turning off wifi. My problem is a bit different; I thought I was being sent photos, but found out today that they were text messages -- sent to multiple people. Testing today showed that with wifi off I can download pictures sent to a single or multiple receivers. Text to multiples has not yet worked.
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Old July 23rd, 2012, 05:57 PM   #84 (permalink)
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Quote:
Originally Posted by Joeydroid View Post
This is strange, when I disable wifi I can send and receive pictures. Try it..
I just tried it and that solved my problem, too! I was getting an "error 401" (authorization issue) which was apparently due to trying to download the image over wifi. It never occurred to me that that would be the issue, but after several failed attempts, I disabled wifi, and it worked!
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