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Old November 15th, 2010, 11:07 PM   #1 (permalink)
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Default Serial Number Registration Issues

Is anyone else having trouble registering the phone with Samsung? It won't take my serial number and the customer service rep that I called was no help.

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Old November 16th, 2010, 09:27 AM   #2 (permalink)
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Yeah, my guess is they have not set up the "Premium" site for Mesmerize users yet. I've had the phone since 10/28, the site usually doesn't come up for me on my mobile. If I try to register from a PC I get the same "SN not valid" error.
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Old November 16th, 2010, 12:48 PM   #3 (permalink)
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yes I had the same issue. I had to call Samsung and the women finally figured it out. She gave me a totally different Code to type in.

Once I dealt with Samsung, I can now see my device is registered. I guess just keep calling until you get an informed customer service Representative.

I think the issue is with the whole Fascinate/Mesmerize same phone yet different carrier deal.
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Old November 16th, 2010, 06:49 PM   #4 (permalink)
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Quote:
Originally Posted by Country_Gravy View Post
Is anyone else having trouble registering the phone with Samsung? It won't take my serial number and the customer service rep that I called was no help.
Menu/settings/about phone/status. It is the hex number under meid. Begins with A..... Forget the Ox which preceeds the A....
I got no where with their online support, figured it out myself. Hope this helps!
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Old November 17th, 2010, 01:09 PM   #5 (permalink)
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Quote:
Originally Posted by Special_opps View Post
Menu/settings/about phone/status. It is the hex number under meid. Begins with A..... Forget the Ox which preceeds the A....
I got no where with their online support, figured it out myself. Hope this helps!
Thanks for that. I was entering the code off the battery box, like I've done with phones in the past. As well as the number "behind the battery" as the site indicated.
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Old November 26th, 2010, 12:07 PM   #6 (permalink)
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Thank you so much I needed to register the Mesmerize as well as the Samsung Galaxy S Tab that I got. I've tried everything. I am now registered. Phandroid never lets me down I love this forum.
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Old November 29th, 2010, 10:20 AM   #7 (permalink)
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I just tryed the Hex # with out the 0X, and it didn't work. what now?
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Old December 23rd, 2010, 11:04 AM   #8 (permalink)
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You have to use capital letters in the hex code.
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Old December 23rd, 2010, 07:40 PM   #9 (permalink)
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yes
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Old December 29th, 2010, 01:48 PM   #10 (permalink)
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Mine would only work when I entered the 0X
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Old December 30th, 2010, 07:41 AM   #11 (permalink)
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Thanks, that worked,
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