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Old November 24th, 2009, 05:52 PM   #51 (permalink)
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Originally Posted by jtruland View Post
I've been having this problem intermitently for the past week or so. Sometimes multiple times in a day, always fixed by rebooting from the phone options menu. Mine always shows Airplane Mode ON on the phone options menu, however, unlike real airplane mode, my Bluetooth radio stays on. If I activate airplane mode from the phone options menu myself it works fine (including turning off the bluetooth radio and reconnecting when turned off.)

Like others have said earlier, it's tough to track down what may be going on to cause it because it's usually in the case. I don't notice until I look or sometime later realize that I haven't had any email notifications.
Can you comment on whether or not you had previously turned on airplane mode?

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Old November 24th, 2009, 06:40 PM   #52 (permalink)
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Can you comment on whether or not you had previously turned on airplane mode?

Unfortunately, I really don't remember if I had ever used it prior. I'm pretty sure the only reason I've used it on this phone is to troubleshoot this issue though.
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Old November 24th, 2009, 09:02 PM   #53 (permalink)
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Nope, it is in a fairly strong case and just sitting ther nothing touching the power button. One thing is that I had it happen while it was charging sitting open and I saw it happen with the x on the bars I wasn't touching it at all. When it has happened I've pushed the power button to see that menu and tried toggling on and off the airplane mode & nothin, went to settings and the airplane mode shows to be off but still x on the signal bars. I have never turned on airplane mode on my 2nd phone...again, afraid to jinx it and it still ended up happening.
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Old November 24th, 2009, 09:59 PM   #54 (permalink)
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Originally Posted by sweetredhead View Post
Nope, it is in a fairly strong case and just sitting ther nothing touching the power button. One thing is that I had it happen while it was charging sitting open and I saw it happen with the x on the bars I wasn't touching it at all. When it has happened I've pushed the power button to see that menu and tried toggling on and off the airplane mode & nothin, went to settings and the airplane mode shows to be off but still x on the signal bars. I have never turned on airplane mode on my 2nd phone...again, afraid to jinx it and it still ended up happening.
Well... this is just odd...

It's hard to wrap my mind around this. The majority have never had this problem, yet two individuals have the same, seemingly rare, problem twice on different handsets...

Do you folks all live in a relatively close area/state? possibly you folks got a bad batch of phones?
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Old November 24th, 2009, 11:12 PM   #55 (permalink)
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Default maybe it isnt that rare

Just on this forum in under 30 days there has been about 11 people say it happened to them and this is just one forum and the phone has only been out since the 1st of Nov. Now when this problem first happened to me I searched for the issue online & found the Sprint site had the same issues reported. I haven't posted there and have only been following this post so I don't know if that forum has grown with complaints. The other thing is I like to try to solve problems & find solutions on my own, not a lot of people are like that they may have this same problem & simply take it back in to the retailer. The other thought is people may have it happen once, reboot and it is solved like so far has happened with my 2nd phone. Also, from looking at it others have replaced the Moment with a Hero can't tell if the problem would show up again on another phone of theirs.
Also, I got my 2nd phone from a different Best Buy than I got the first Moment. I'm from MN if anyone cares to say what state they are from.
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Old November 24th, 2009, 11:22 PM   #56 (permalink)
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Originally Posted by sweetredhead View Post
Just on this forum in under 30 days there has been about 11 people say it happened to them and this is just one forum and the phone has only been out since the 1st of Nov. Now when this problem first happened to me I searched for the issue online & found the Sprint site had the same issues reported. I haven't posted there and have only been following this post so I don't know if that forum has grown with complaints. The other thing is I like to try to solve problems & find solutions on my own, not a lot of people are like that they may have this same problem & simply take it back in to the retailer. The other thought is people may have it happen once, reboot and it is solved like so far has happened with my 2nd phone. Also, from looking at it others have replaced the Moment with a Hero can't tell if the problem would show up again on another phone of theirs.
Also, I got my 2nd phone from a different Best Buy than I got the first Moment. I'm from MN if anyone cares to say what state they are from.
It's possible its not rare, but if that were the case then this thread would have blown up faster and had more users reporting the problem, as in the battery quirk thread. With the battery problem there were 258 posts about the problem within a week of the thread start. With that problem we have confirmed reports of users switching to various other phone because of the problem.

The Airplane mode problem is more serious than the battery problem, as it renders the phone nearly useless. If this were more common this would cause an immediate and noticable ammount of users complaining about the problem, and we would have a much larger population of users reporting.

I am not trying to say that you are wrong, I am however being subjective and calling upon my own observations on this matter.

*edit* just to calrify there have only been 56 posts in 2weeks and 5 days on the problem of random airplane mode. Including my own and other users who have not had the problem.
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Old November 24th, 2009, 11:42 PM   #57 (permalink)
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Let me clarify, I too have the well known battery issue that at this point we know is a given with the phone. The airplaine mode is random it doesn't happen all the time and to everyone at least yet, a very new phone so who knows. My first phone was fine for 1 week the 2nd for 2 weeks and different in how they were solved. First 1 was extremely frustrating haing to remove the battery each time 2nd one was not a big enough deal because you turn it on and off. If others are solving it with that they might think it is a fluke and not post it as a problem. Bottom line, since it is random when it hits give it time before deciding it is so rare on these phones.
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Old November 25th, 2009, 09:56 AM   #58 (permalink)
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Default me too

I think the issue is more widespread than originally thought. I have also had it happen a couple times in the three days I've had the phone. I haven't had the Wifi widget and only turned my Wifi off and on once since having it. It's been off for a day and still went into airplane mode last night. So far turning off and back on has fixed it, but one poster at a different site said it's likely hardware related. I seriously hope not, and honestly I find that hard to believe.
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Old November 25th, 2009, 10:03 AM   #59 (permalink)
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I found this when looking at general Wifi/Airplane mode errors on Android; I'll try it if the phone randomly goes to airplane mode again... It beats rebooting or pulling the battery.

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Originally Posted by Google code-Android View Post
Having the same issue with HTC Magic (cupcake) and operator Tele2 (Sweden). I have
very few additional apps installed. The workaround to go 2G-only and then back to 3G
fixes the problem without restart. Very annoying issue affecting me daily.
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Old November 25th, 2009, 12:06 PM   #60 (permalink)
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Well Im going on about 4days now with the hard reset. I have yet to turn my wifi on or mess with the airplane mode like before when I first got the phone, and so far so good no issues with it randomly turning on yet.
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Old November 27th, 2009, 12:07 PM   #61 (permalink)
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Default happened again on thanksgiving

It happened yesterday but different this time the symbol showed an airplane before always the x. I was able to solve it by using the power menu and toggling off airplane mode the airplane disappeared and for a sec the x showed then it was fine. Now before anyone thinks that I accidently set it into that mode, I had it in it's case in my jacket hanging up, no where near it and wasn't bumped, sat on, or touched in anyway. At least this time easy to solve but not happy having my phone off for 5 hours on thanksgiving. A lot of missed calls
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Old November 27th, 2009, 07:00 PM   #62 (permalink)
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Default only happened once

I've only had it happen once. Had the phone two weeks and got it from Best Buy when they started the $99 promotion. Turning the phone on and off fixed my issue, but I'd be getting frustrated if it happened more than once. It did occur after I installed a Wi-fi widget, but I've used it since with no issues. Otherwise I still love this phone.
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Old November 27th, 2009, 08:48 PM   #63 (permalink)
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I've had it for about three weeks now - just started happening to me yesterday, only new app I have is bloo - power cycling doesn't work, I have to remove battery, has happened 2wice since yesterday - really sucks
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Old November 28th, 2009, 08:43 AM   #64 (permalink)
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Default got 2 moments

My momements are both doing it at night at some point. We put them on the night stand to charge and every morning have to reset them. I hope it gets fixed soon wife keeps yelling at me about it.
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Old December 6th, 2009, 09:58 AM   #65 (permalink)
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I've had my phone since November 22nd, and I've had this happen a handful of times. Some of those times, I've had the phone on the charger overnight, and in the morning, it's in airplane mode. I do have the Battery Widget installed, which has a wi-fi toggle. I have it connected to the wi-fi in my house. I have gps turned off. I do allow it to determine location via cell towers.

Every time I've had this occur, I've just turned the phone off and back on and it's been fine. If it becomes more common, I might try uninstalling the Battery Widget to see if it helps. I'm also going to install the aforementioned logging app so that if it does happen, I can gather the logs.
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Old December 6th, 2009, 11:20 AM   #66 (permalink)
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Just to add my story to the mix... the very first day I got the phone (one week ago today), I turned on wifi as soon as I got home to test it out. It appeared to enter airplane mode a few hours later, even though the box wasn't checked, and I had to reset the phone. However, it hasn't happened since, and I've been using wifi the last two days almost exclusively... So I'm not sure what happened that first time.
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Old December 6th, 2009, 02:57 PM   #67 (permalink)
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Exclamation unistalled batermanger no more airplane mode

that problem stopped my gps things im allways in a diffrent country though. I even had been charged by sprint for 24 international text messages that it turns out the wireless network thought i was in a diffrent country when i sent them out to peaple. they did credit my account for me so watch your online ussage
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Old December 6th, 2009, 03:19 PM   #68 (permalink)
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Originally Posted by griffen97023 View Post
that problem stopped my gps things im allways in a diffrent country though. I even had been charged by sprint for 24 international text messages that it turns out the wireless network thought i was in a diffrent country when i sent them out to peaple. they did credit my account for me so watch your online ussage
Definitely something to watch out for. I haven't had any more problems since my initial issue. I have noticed that when I'm inside, my GPS defaults to England. Hoping the update (whenever it gets sent out , will fix this) My Sprint account only shows normal texting.
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Old December 6th, 2009, 04:48 PM   #69 (permalink)
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Default update

i performed a hard reset and since then ive not used the gps or the wifi which i was using before. its been 2 weeks and random airplane mode has not happened once. one thing that i find worth noting is that before the hard reset i would have my wifi on always. when i would use the browser(default android) on the sprint network sometimes it would hang. it would even lose all bars and go into airplane mode while i was trying to load the page. now i use dolphin browser and i have not turned on wifi or gps and the problem has not returned.

anyones had a similar experience? i think this has to do with wifi or browser or both. not just the widget but the actual functionality.
ill keep you guys updated
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Old December 6th, 2009, 05:32 PM   #70 (permalink)
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i've had the same problem with me losing all signal when i use the default browser. but this seems to only happen to me in areas where the 3g signal is not so strong. using dolphin browser does seem to help
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Old December 6th, 2009, 07:51 PM   #71 (permalink)
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Happened to me today for the first time. I do have a wifi widget, although rarely used. I have never put my phone in airplane mode. In WA.
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Old December 6th, 2009, 09:09 PM   #72 (permalink)
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Default International Text Messages

It seems that this is common, I am being charged for six messages too.
Quote:
Individual Usage for ******** New minutes begin December 12


Included Used Remaining Additional Used Additional Charges Anytime Unlimited 862 Unlimited -- -- Messaging Included Used Remaining Additional Used Additional Charges Text Unlimited 140 Unlimited -- -- International Text Messages 0 6 0 6 $1.20 Data/Others Included Used Remaining Additional Used Additional Charges Sprint Data Unlimited 194479 Unlimited -- -- Picture Mail Unlimited 11 Unlimited -- --
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Old December 6th, 2009, 09:28 PM   #73 (permalink)
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Add me to the list for the airplane mode. Got my phone on Tuesday, Dec. 1st, it happened the first time on Thursday. I powered the phone off and back on and it was fine afterwards. I thought it was something that I might have done, but then it happened again this afternoon. Came here to see if anyone else might have the same problem and I found this thread. So now it has me wondering if maybe it's more to it than something I may or may not have done at the time. This afternoon when it happened, I was trying to end a call, that would NOT end and when it finally did, I was in aiplane mode.

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Old December 9th, 2009, 07:10 PM   #74 (permalink)
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Unhappy

Good to know I'm not alone..

I've been having this problem for almost a month. At first it happened about 3 days after I activated the phone on Nov 12th, called Sprint and they got it working again with a few restarts. Thought it was fine but then happened a few days later, restarted a few times myself and got it to work for a few days.

While frustrating, I Kept doing this to get it to work. But this weekend no restarts have helped my phone get out of Airplane mode. Left the battery out, erased all data, widgets and whatnot but it's still stuck. Had to reactivate my old Instinct FTL.

It's too bad because it's really a nice phone when working.

Hope they come out with an update to fix these bugs.

oh and battery life also sucked...I would take it off the charger and it would automatically drop to 80%
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Old December 9th, 2009, 09:07 PM   #75 (permalink)
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I've seen this twice this week, and I assumed it had something to do with wifi. I started keeping wifi on, but I was mainly suspicious because wifi works even though I can't call anyone. It just seems like if the phone messes up wifi should disconnect, too.

I fix it by rebooting. If the widget is the cause, I'll have to suffer through it for a little while longer before I remove it, but I definitely hope it's a widget instead of actual malfunctioning since it seems too rare for a tech to easily reproduce.
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Old December 9th, 2009, 09:18 PM   #76 (permalink)
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Also, I disabled the auto kill on my task manager. I should probably uninstall it entirely, because I think it caused some problems with my GPS (until I added it to the safe list), but I'm semi controlling. :-)
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Old December 10th, 2009, 12:35 AM   #77 (permalink)
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I had a moment with the airplane mode bug. It was exchanged and sent to Samsung's development team to investigate the cause today... I'm positive that they are working very hard to track down this bug and squash it. Lets just hope they give us a fix as an early Christmas present!
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Old December 10th, 2009, 12:55 AM   #78 (permalink)
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Confirmed i've lost signal a few times ( prob ~7-8x since getting phone 11/3)...but i don't think it's actually "airplane mode" per se...its just as though the network shuts off.

I'm assuming this is some sort of odd timeout command buried deep within the system and fixable via sfw update (i'm banking on before xmas).

Slightly annoying, but I can't remember the last thing i've owned that didn't annoy me in some fashion.
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Old December 10th, 2009, 07:59 AM   #79 (permalink)
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Since my phone completely shut down the other day, I've left wi-fi turned off and I haven't experienced another "airplane mode."
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Old December 10th, 2009, 08:52 AM   #80 (permalink)
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Quote:
Originally Posted by fluharty13 View Post
Since my phone completely shut down the other day, I've left wi-fi turned off and I haven't experienced another "airplane mode."
same here. not once. makes me think that its not the widget thats the problem but the actual wifi or wireless.
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Old December 10th, 2009, 10:58 AM   #81 (permalink)
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same here. not once. makes me think that its not the widget thats the problem but the actual wifi or wireless.
Can anyone else comment on this? I have never had the problem, and I have never enabled Wifi.

Are there any users who have experienced this problem, that have not activated Wifi?
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Old December 10th, 2009, 01:19 PM   #82 (permalink)
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Interesting, the only time it happened to me was when
I was using Wi-fi the night before while I was waiting for the phone number to port over. I haven't used it since and have NOT had any problems.
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Old December 10th, 2009, 03:16 PM   #83 (permalink)
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My Moment (purchased at Best Buy) is also going into Airplane at least twice daily.

Hope this gets fixed ASAP. Kinda sux to get a new phone only to have IT decide when it wants to work.
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Old December 10th, 2009, 04:43 PM   #84 (permalink)
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Default Help!!!

I have read the thread and it always bothers me when people say, a problem is not widespread in a system. My wife's phone has done this three times since Black Friday. I take the time to try to find like minded people with similar problems so that we can find a solution and people respond only 50 people have this problem. That usually just means only 50 took time to respond. So now I can be added to the tally and maybe someone who knows something useful will respond to us. We have a short time to resolve these issues and if there is a defect in our purchase. We come here for help. If you have a contact at Sprint or Samsung let us know so we can get out before we are out!
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Old December 10th, 2009, 04:46 PM   #85 (permalink)
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Quote:
Originally Posted by Cdaddy View Post
My Moment (purchased at Best Buy) is also going into Airplane at least twice daily.

Hope this gets fixed ASAP. Kinda sux to get a new phone only to have IT decide when it wants to work.
Most peoples phones do not do this if i was you id goto best buy and get a replacement
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Old December 10th, 2009, 05:28 PM   #86 (permalink)
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Originally Posted by itsall4tay View Post
I have read the thread and it always bothers me when people say, a problem is not widespread in a system. My wife's phone has done this three times since Black Friday. I take the time to try to find like minded people with similar problems so that we can find a solution and people respond only 50 people have this problem. That usually just means only 50 took time to respond. So now I can be added to the tally and maybe someone who knows something useful will respond to us. We have a short time to resolve these issues and if there is a defect in our purchase. We come here for help. If you have a contact at Sprint or Samsung let us know so we can get out before we are out!
I would personally advise you to bring this to attention via Samsung Mobile USA's Twitter account. They are very responsive and helpful. Samsung Mobile USA (SamsungMobileUS) on Twitter
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Old December 10th, 2009, 05:36 PM   #87 (permalink)
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Cdaddy, itsall4tay, njabianco

Can any of you comment on whether or not you have enabled wifi on your phone? This would help greatly in determining what is actually causing the problem.

To reiterate, it would seem the majority of users do not encounter this problem, however those who do, have it reoccur even on a new phone. This would logically lead one to determine it is possibly something that these users are doing in common that is causing this to happen.

Myself, and other users, are trying to figure out what this common factor is.
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Old December 10th, 2009, 07:25 PM   #88 (permalink)
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I wasn't going to reply but it seems like some people care how how many me-toos this thread gets.

Anyways right before it happened to me the internet capabilities stopped working despite the EV-up/down arrow icon being present: the web browser and pandora couldn't connect. Pulling the battery successfully fixed this. Pandora is also now working.
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Old December 10th, 2009, 09:39 PM   #89 (permalink)
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I had it happen again today after I was on wifi extensively. I don't use wifi daily, only when I'm at home using the phone for long periods of time. I can definitely say it seemed to happen around the same time I turned wifi back off. Had to reboot the phone.
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Old December 11th, 2009, 08:51 PM   #90 (permalink)
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I had this happen to me as well. A day after I bought it, it started doing it. Remember you have a buyer's remorse period. you paid good money for this phone and it should work as advertised. Do like I did and just take it back and get another one! If enough of these phones get sent back, I betcha they'll take a long hard look at this issue. it's not your job to troubleshoot the reason why the product they sold you does not work...
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Old December 12th, 2009, 03:13 PM   #91 (permalink)
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I had this happen to me as well. A day after I bought it, it started doing it. Remember you have a buyer's remorse period. you paid good money for this phone and it should work as advertised. Do like I did and just take it back and get another one! If enough of these phones get sent back, I betcha they'll take a long hard look at this issue. it's not your job to troubleshoot the reason why the product they sold you does not work...
I totally agree, this phone needs a firmware upgrade to address this issue!!! If it is just a batch of bad phones then the Batch is GROWING!!!! Unacceptable in todays tech era!!
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Old December 12th, 2009, 09:38 PM   #92 (permalink)
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Cdaddy, itsall4tay, njabianco

Can any of you comment on whether or not you have enabled wifi on your phone? This would help greatly in determining what is actually causing the problem.

To reiterate, it would seem the majority of users do not encounter this problem, however those who do, have it reoccur even on a new phone. This would logically lead one to determine it is possibly something that these users are doing in common that is causing this to happen.

Myself, and other users, are trying to figure out what this common factor is.
I had wifi on and had the wifi widget installed. I uninstalled any 3rd party software that attempts to control wifi and the problem seemed to stop. This phone is more like a computer and not like a phone OS. As such we will have to reinstall the OS from time to time. I came to this epiphany after 1 hour on the phone with an Advanced Sprint tech about the 9230 glitch. Remember just as with our pc's backup you data. At least until we get 2.0. Still love the phone. I think it is a software problem.
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Old December 12th, 2009, 10:08 PM   #93 (permalink)
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I am on my third Moment. This one has the dreaded airplane mode issue. I have hard reset the phone several times, but it comes out of nowhere. I'm afraid I'm done with the Moment. Simply too many critical problems IMHO. It also seems like Samsung is dragging their feet. I've been down that road before. I have very few problems with the rooted Hero. I will report to the Samsung Twitter.
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Old December 12th, 2009, 10:18 PM   #94 (permalink)
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I am on my third Moment. This one has the dreaded airplane mode issue. I have hard reset the phone several times, but it comes out of nowhere. I'm afraid I'm done with the Moment. Simply too many critical problems IMHO. It also seems like Samsung is dragging their feet. I've been down that road before. I have very few problems with the rooted Hero. I will report to the Samsung Twitter.

Do not blame you in the least. I turned mine in after the first phone. What took you until the 3rd phone before you gave up??
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Old December 12th, 2009, 11:26 PM   #95 (permalink)
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my first moment did this, now my second moment has this plus reboot after 5% warning while using wifi broswer or 3g or just doing anything data related. im probably going to reactivate my moto q9c again. longer battery life and more stable then this phone. its a shame cuz i love the hardware. put 2.0 and fix the bugs then ill go back to it. -_-
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Old December 13th, 2009, 08:21 AM   #96 (permalink)
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Do not blame you in the least. I turned mine in after the first phone. What took you until the 3rd phone before you gave up??
Well the first one was for me. I couldn't stand the laggy Hero. Yet I hated the size of the moment. I only had battery and streaming issues. So it was easy for me. Now with the Hero rooted and Fresh Rom, my lag has gone away.

However, my wife demands a physical keyboard. She has been using a Moto Q9c for 2 years. So there really isn'y many options for her at this point, so I continue to try. The palm pre is built like crap. The palm pixi is a toy. I have no clue about the touch pro2. So it really doesn't leave many options for her. If I don't get this resolved I will have to put her back on the Q9c and wait for the next wave. I don't see too many keyboard sliders on the horizon though. And I have no clue what the Sprint roadmap looks like. Seems like Tmobile and Verizon are getting all the Snapdragons. Ugh.
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Old December 13th, 2009, 12:06 PM   #97 (permalink)
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so here's a question... has EVERYONE who uses WiFi had the airplane mode thing happen to them at least once or twice? I'd try to get an exchange for mine if I thought it might help. I think my battery might be one of the worst ones out there too... so really thinking about getting to Best Buy and just asking if they can switch it out for me, seeing as I've only had it two weeks.
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Old December 13th, 2009, 12:53 PM   #98 (permalink)
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so here's a question... has EVERYONE who uses WiFi had the airplane mode thing happen to them at least once or twice?
This is what I was attempting to figure out, however it seems noone wants to post yes or no on if they had enabled Wifi.

From what I have read so far, it appears that this is indeed the case. There are a few users who haven't commented on whether or not they had enabled Wifi, so until they confirm or deny this we'll never know for sure.
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Old December 13th, 2009, 01:02 PM   #99 (permalink)
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This is what I was attempting to figure out, however it seems noone wants to post yes or no on if they had enabled Wifi.

From what I have read so far, it appears that this is indeed the case. There are a few users who haven't commented on whether or not they had enabled Wifi, so until they confirm or deny this we'll never know for sure.
ive had it happen while on 3g and on wifi while using the web each time. i also had it go into airplane mode when i wake it from sleep. sometimes both cdma and evdo seems to reset itself randomly while surfing the web on 3g and wifi. i seriously believe it has sometime to do with sprints cdma/evdo patch into 1.5 android. the whole phone seems unstable to me.
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Old December 13th, 2009, 01:25 PM   #100 (permalink)
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i seriously believe it has sometime to do with sprints cdma/evdo patch into 1.5 android. the whole phone seems unstable to me.
I would feel this way as well, if and only if, everyone was experiencing the problem.

However, as you yourself have indicated, it only seems to happen to those users who enable Wifi.

I have never experienced the problem, and my Moment seems stable as a rock in comparison to past phones. I have never enabled Wifi. I love this phone and the platform in general. It does, like all platforms, have it's bugs.

So that is one more to the Wifi = Airplane Mode Bug.

Anyone Else?
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Sprint has just added its first full QWERTY Keyboard Android Phone to their lineup with the Samsung Moment. Initially rumored as the "InstinctQ", the Moment rocks an 800 MHz processor - what was the fastest processor in an Android phone a... Read More

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