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Old December 13th, 2009, 01:29 PM   #101 (permalink)
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I've already got a vote in for the wi-fi=airplane, but some further information...

I'm still airplane free with wi-fi disabled, and I do have two different widgets that have the capability to enable/disable wi-fi. They are the Battery Widget and the WiFi On-Off widget.

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Old December 13th, 2009, 02:23 PM   #102 (permalink)
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Well, I had some wifi apps and widgets when mine went into airplane mode, twice, and I had to reboot. I finally removed them all the other day, but only because I was having problems staying connected to my wifi at home and none of them were helping.

Now, I just keep wifi on all the time, in settings, but I've been experiencing low/no bars, until I try to make a call, even away from home, which may just be the area, but I don't recall having these connection problems when I had my Centro, less than a month ago, and it mainly seems to happen after I attempt to watch several videos (when away from home, using EVDO). At work and around town, I'm usually okay checking email and browsing the web, until I try to watch YouTube or SprintTV.

I re-installed a wifi widget last night so I can turn wifi on/off when away from home because I noticed it kept trying to connect to wifi everywhere I went, and I wondered if that was why I was getting zero and 1-2 bars. I even had to reboot to make a call--it just sat there "dialing" for like 3-4 minutes. Seriously considered leaving Sprint entirely at that point, I was so frustrated.
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Old December 13th, 2009, 02:31 PM   #103 (permalink)
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So the case is building that enabling Wifi is the culprit...
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Old December 13th, 2009, 02:52 PM   #104 (permalink)
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I would agree, I have not used Wifi since my problem, and have not had any airplane mode issues since. I use Quicksettings since I removed the wifi and bluetooth widgets. Hoping for a resolution in 1.6 or 2.0.
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Old December 13th, 2009, 03:19 PM   #105 (permalink)
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Quote:
Originally Posted by Adrift View Post
This is what I was attempting to figure out, however it seems noone wants to post yes or no on if they had enabled Wifi.

From what I have read so far, it appears that this is indeed the case. There are a few users who haven't commented on whether or not they had enabled Wifi, so until they confirm or deny this we'll never know for sure.
I suspect part of the problem is that people who aren't having this happen to them might not be reading this thread closely. So those people who use WiFi and don't have the airplane mode issue (IF they exist) aren't really paying attention when we ask.

Perhaps a new thread with a very explicit title is in order... and we could try to bump it for a few days to see if we get any positives? Something like "ATTENTION: do you use wifi? Please respond!"

Adrift, I'll leave it to you if you want to start a separate thread to that point, being our guide and all
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Old December 13th, 2009, 04:26 PM   #106 (permalink)
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Adrift, I'll leave it to you if you want to start a separate thread to that point, being our guide and all
ATTENTION: Your input needed!

Done!

Everyone please vote in the poll, and comment as you see necessary. Thanks!
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Old December 18th, 2009, 01:54 AM   #107 (permalink)
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Add another to the list. Once again only happens when I mess with wifi
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Old December 18th, 2009, 10:04 AM   #108 (permalink)
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Default Moment gets stuck in airplane mode

I have Samsung Moment that has gotten itself stuck in airplane mode several times. I am not putting it into this mode.

The only way to get it out of this situation seems to be to pull the battery out a couple of times and rebooting until it resets.

(Edit: The last app I installed on the phone before the problem began was the Dolphin browser)
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Old December 18th, 2009, 10:07 AM   #109 (permalink)
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Originally Posted by Gremlyn1 View Post
Very odd with your Airplane mode issue... Hopefully that is a one-time occurrence with that one phone.
I am having the same problem with my Moment. It got into airplane mode and I could not get it out without taking the battery out. I had to do it twice.
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Old December 18th, 2009, 10:09 AM   #110 (permalink)
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oops, I saw the other thread after I posted this (it did not see it when I searched at first, sorry) You can delete this thread.
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Old December 18th, 2009, 10:27 AM   #111 (permalink)
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Originally Posted by fluharty13 View Post
I've already got a vote in for the wi-fi=airplane, but some further information...

I'm still airplane free with wi-fi disabled, and I do have two different widgets that have the capability to enable/disable wi-fi. They are the Battery Widget and the WiFi On-Off widget.

I have not installed any widgets. I did download a GPS app and a free game demo and I noticed that the game demo keeps wanting to pull data when I'm in a roaming situation. Maybe I'll uninstall the game. Also installed a browser.
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Old December 18th, 2009, 11:31 AM   #112 (permalink)
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Originally Posted by Adrift View Post
So the case is building that enabling Wifi is the culprit...
I know that I have not deliberately enabled the wi-fi. Is it possible that a downloaded app is fiddling with the Wi-Fi?

Looking back, the last app I installed before this started happening was the Dolphin browser.

Does Dolphin toggle wi-fi?
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Old December 18th, 2009, 01:29 PM   #113 (permalink)
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My wife's Moment went into airplane mode yesterday. She has never used Wi-Fi and has not downloaded any applications. The phone is as virgin as when purchased. I don't think the phone is quite ready. We will see what happens.
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Old December 18th, 2009, 01:47 PM   #114 (permalink)
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My wife's Moment went into airplane mode yesterday. She has never used Wi-Fi and has not downloaded any applications. The phone is as virgin as when purchased. I don't think the phone is quite ready. We will see what happens.
Just curious, was there anything else unusual about the day that comes to mind? Were you in a building with no signal or in a roaming area or anything liket that?
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Old December 18th, 2009, 01:54 PM   #115 (permalink)
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Okay, When the "end call" button gets pressed, it pops up a little phone menu and one of the selections is "airplane mode." It could be a case where it's being butt-dialed to turn on airplane mode. This happens even when access to the home screen is locked.

I guess That does not, however, explain why you cannot turn it off and must reboot the phone... or why it goes into a strange 'half-airplane' mode where you just have no signal
and don't know until you go to make a call and it tells you to turn it off airplane mode that you're in it.

Next idea..
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Old December 18th, 2009, 02:09 PM   #116 (permalink)
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Just curious, was there anything else unusual about the day that comes to mind? Were you in a building with no signal or in a roaming area or anything liket that?
No roaming. Had good signal. Inside a house. Cannot think of a reason for it. The obvious impact is not just outgoing calls, but the owner of the phone may not realize that there are people trying to call them.
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Old December 18th, 2009, 04:48 PM   #117 (permalink)
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This happened to me again yesterday after installing a weather widget. I noticed the GPS icon was on most of the day and even after rebooting I was having problems until I uninstalled every stupid widget, even the screen brightener & sound toggle. I'm done with widgets...except facebook and calwidget. :-)
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Old December 23rd, 2009, 11:27 PM   #118 (permalink)
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Default airplane mode

My husband got his phone a month ago and I got mine last week from Sprint and we are both having this problem.

This is completely unacceptable. I have a son that has seizures & I need to get calls.
Please let me know if anyone gets a fix.
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Old December 24th, 2009, 01:43 AM   #119 (permalink)
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I had this problem with my wife's phone. I removed every widget or application that attempt to control wifi or your phones settings. You must allow the battery to completely drain twice. Otherwise your battery will not allow this fix from what I read. Although, my wife's battery has always been good(all day with moderate internet use). Allow Android to control them. I think that in an attempt to control power consumption the computer goes into airplane mode. As soon as I re install widget, Airplane mode problem starts immediately. If you want to use a new widgets install only one at a time and check for stability. NO problems since I employed this technique. We also keep wifi and GPS on all the time. Android 1.5 wants control of the device and it takes it. Great phone but you need pretty good computer skills.
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Old December 25th, 2009, 05:24 PM   #120 (permalink)
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Hello all, just like to introduce myself. Hi my name is josh.

I work for radioshack, and decided to switch phone carrier to sprint/ resception seems fine. The momments i bought though are a big buggy. I got two same day, one for me, one for my pop. The phones seem to have the same problems or at least my 2 phones had the same problems within a few hours of it happening to my phone.

problem one happened first night ifell asleep with it on the charger. woke up to check for messages, and it was just dead. had to remove battery for it to come back to life. when i woke up in the morning the same thing had happend to my fathers phone. problem two happened a few days later, my phone went into airplane mode, i didnt really notice it until a while later. when i got home i noticed my dads phone went into airplane mode. i installed alot of apps on my phone, where as my dad had no apps. i dont think the airplane mode is app dependant. think its just the phones, as for the batterys was it defected? within an hour of it being off the charger seems to me mine is down to 80% same with his and this is of just me wandering around the house no inet no calls nothing.

thanks josh
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Old December 25th, 2009, 06:05 PM   #121 (permalink)
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After removing non compatible wifi apps the phone has still not entered airplane mode. It has been weeks. There is a glitch with the battery monitor. Let the battery run all the way down twice. We are getting 1.5 days with light use on vacation now. And my wife left charger at home so we are sharing. At 15 % you have almost 1hr of heavy use. Until you cycle battery. Then it is pretty accurate.
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Old December 25th, 2009, 06:43 PM   #122 (permalink)
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After removing non compatible wifi apps the phone has still not entered airplane mode. It has been weeks. There is a glitch with the battery monitor. Let the battery run all the way down twice. We are getting 1.5 days with light use on vacation now. And my wife left charger at home so we are sharing. At 15 % you have almost 1hr of heavy use. Until you cycle battery. Then it is pretty accurate.
Thanks! yea trying the cycling thing now, do you happen to have a list of non compatable wifi apps?
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Old December 25th, 2009, 07:11 PM   #123 (permalink)
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It seems as though any widget that attempts to contol wifi or airplane mode. Further, you really don't need them Android does a good job managing connectivity. It is designed to turn off the components that are not in use. When wifi is stronger than G3, it connects to it. But, wifi does not seem to be any faster for surfing. If you need quick access seems like only Quick Settings has no effect on airplane mode. We keep everything on. When you install an app android tells you if it has global setting that contol wifi. I will state this again and I think it will help. Android is more like a computer system, you may have to do a hard reset or even reinstall the OS. Just try not to make the same mistake.
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Old December 25th, 2009, 07:47 PM   #124 (permalink)
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It seems as though any widget that attempts to contol wifi or airplane mode. Further, you really don't need them Android does a good job managing connectivity. It is designed to turn off the components that are not in use. When wifi is stronger than G3, it connects to it. But, wifi does not seem to be any faster for surfing. If you need quick access seems like only Quick Settings has no effect on airplane mode. We keep everything on. When you install an app android tells you if it has global setting that contol wifi. I will state this again and I think it will help. Android is more like a computer system, you may have to do a hard reset or even reinstall the OS. Just try not to make the same mistake.
Just give up already!!! The phone is a JOKE!!!!!! Do you really think people should still be having this problem??? I cannot believe that people pay money for this frustration. Just send the phone back and refund the money. I have a good laugh everytime I read this thread. JMHO!!
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Old December 25th, 2009, 08:38 PM   #125 (permalink)
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No better picture, my wife likes pretty pictures on her phone. Best internet of any phone I have ever seen. It is the same as any Android phone. This includes the highly touted DROID. Will have same OS as DROID in 6 weeks. It handles my business and personal email better than my Blackberry Tour. You just need a pretty high tech IQ to really enjoy it. Some people actually enjoy solving problems. But like I said before I have had ZERO problems since I let Android do it's thing. So don't be negative. Once they figure it out I think people can have a lot of fun. So don't discourage. ENCOURAGE.
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Old December 25th, 2009, 09:33 PM   #126 (permalink)
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Just give up already!!! The phone is a JOKE!!!!!! Do you really think people should still be having this problem??? I cannot believe that people pay money for this frustration. Just send the phone back and refund the money. I have a good laugh everytime I read this thread. JMHO!!
Obviously there are some people that like this phone. Let's keep the comment constructive or please keep them to yourself.
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Old December 26th, 2009, 12:46 AM   #127 (permalink)
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to many posts on most threads to digg this up, but do you guys run into this? while the phone is charging it will randomly turn off, to the point where nothing is happening. i dont think the phone charges, its just off, need to remove from charger, pull battery off and turn it back on. ive had to do this 4-5 times in a row, ill leave the room for a few minutes come back, and the phone is back off, wont power on unless battery is pulled. this has also happened without the phone being charged.

note i just drained it down til it powered off and wouldnt stay on. to do the battery life cycle to correct the battery problems.
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Old December 26th, 2009, 10:05 AM   #128 (permalink)
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I purchased this phone 2 days ago and since returned it for full refund. It would enter airplane mode and the only way to get out of the mode was to remove battery and then restart. That always didn't work either. This was unacceptable for 200 dollars. The battery was also a big ??? It seemed that the battery life was non-existant. I give this phone an E on a grading scale. "E" for effort. Will wait for next Sprint Android phone. That might be a while.
My phone went into Airplane mode too, all I did was deactivate it and then turned the phone off and then on again.
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Old December 27th, 2009, 05:28 PM   #129 (permalink)
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My phone went into Airplane mode too, all I did was deactivate it and then turned the phone off and then on again.
Anna
Anna, I am sad to hear that this happened to you as well as thousands of other moment owners. The worst part is, the problem must not have a fix or Samsung would have a firmware upgrade by now. What would happen if this "airplane mode glitch" occured when you needed 911?? Maybe that would trigger a recall? I doubt it. IMO.
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Old December 31st, 2009, 08:05 PM   #130 (permalink)
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Default random airplane mode

I am having issues with the random airplane mode happening. It happened a couple times in the past few days. For me, it seems to happen when my reception is low, as i live in the mountains. Anyone else notice this?
I hope they can fix this, this phone is pretty neat.
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Old January 1st, 2010, 08:09 AM   #131 (permalink)
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Mine was in airplane mode when I took it off charge this morning. All I need to do is power cycle, I have never needed to pull the battery. I have had this phone for a couple weeks and only happened one other time close to purchase. I do use wifi and have a wifi toggle widget.
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Old January 1st, 2010, 11:45 AM   #132 (permalink)
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I have had the moment for almost 3 weeks now and at first the only issue was the battery of course but and a week and a half ago the airplane thing struck. Restart, battery removal, soft and hard resets are all hit or miss to fix it. Sprint customer care knows about the problme and so far all they can do is suggest an exchange. I absolutly love this phone and will wait to android 2.1 update releases to decide what ill ultimatly. This phone has the potential to be so much bettter than moto droid. I hope it works!
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Old January 1st, 2010, 07:55 PM   #133 (permalink)
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I have had the moment for almost 3 weeks now and at first the only issue was the battery of course but and a week and a half ago the airplane thing struck. Restart, battery removal, soft and hard resets are all hit or miss to fix it. Sprint customer care knows about the problme and so far all they can do is suggest an exchange. I absolutly love this phone and will wait to android 2.1 update releases to decide what ill ultimatly. This phone has the potential to be so much bettter than moto droid. I hope it works!
Cammy, I wouldn't hold my breath. I think Samsung has no fix. Why else would it take this long to come up with a solution?? Most likely is a hardware issue and recall will be next for Samsung!! Software problem would have firmware upgrade by now. IMHO.
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Old January 2nd, 2010, 11:13 AM   #134 (permalink)
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Cammy, I wouldn't hold my breath. I think Samsung has no fix. Why else would it take this long to come up with a solution?? Most likely is a hardware issue and recall will be next for Samsung!! Software problem would have firmware upgrade by now. IMHO.
I highly doubt that this is a hardware issue... I'm not an expert but I do have a reasonable idea of how the hardware works in devices like a cell phone, and I can't even imagine a situation where something like this would ever be a hardware issue. I'm sure it's a deep-rooted software issue where the wifi settings call X and Y but if Y is in a particular state it throws error Z which signals the radio and the radio shuts off (that's only an example).
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Old January 2nd, 2010, 01:15 PM   #135 (permalink)
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I'll be switching to Sprint in a little over a month, right now my wife will be getting a Moment and I'll probably get a Hero.. unless there's a way to make sure the phone never enters airplane mode on it's own. The reason for this is, I do on call/after hours server support for radiology depts in over 100 hospitals nationwide. I have to have a phone that will ring when I get called.. no exceptions. going into airplane mode could impact patient care as well as my employment. so if someone can tell me there's a way to make sure it doesn't go into airplane mode, then I'm all for the moment as well.
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Old January 2nd, 2010, 01:32 PM   #136 (permalink)
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I'll be switching to Sprint in a little over a month, right now my wife will be getting a Moment and I'll probably get a Hero.. unless there's a way to make sure the phone never enters airplane mode on it's own. The reason for this is, I do on call/after hours server support for radiology depts in over 100 hospitals nationwide. I have to have a phone that will ring when I get called.. no exceptions. going into airplane mode could impact patient care as well as my employment. so if someone can tell me there's a way to make sure it doesn't go into airplane mode, then I'm all for the moment as well.
Why not switch to ATT and the I-phone instead?? That would be a sure thing at the present time. Until Samsung/Sprint address the airplane death mode, then I would stay away!! Peoples lives may depend on your phone.
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Old January 3rd, 2010, 01:58 AM   #137 (permalink)
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why not switch to AT&T?? simple.. Sprint is a hell of a lot cheaper than anyone else when it comes to paying for 4 lines.. that and I refuse to get an iPhone.. The only way I would have an Apple product in my house (other than the ONE person that I know that has an iPhone) is if it was given to me.. and only then until I could sell it.

like I said, if they don't have the issue fixed or a good workaround when I switch from big red... then I'll get the hero
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Old January 3rd, 2010, 06:52 AM   #138 (permalink)
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why not switch to AT&T?? simple.. Sprint is a hell of a lot cheaper than anyone else when it comes to paying for 4 lines.. that and I refuse to get an iPhone.. The only way I would have an Apple product in my house (other than the ONE person that I know that has an iPhone) is if it was given to me.. and only then until I could sell it.

like I said, if they don't have the issue fixed or a good workaround when I switch from big red... then I'll get the hero
Would this not be a business expense? 100 Hospital coverage? If my job depended on it, that is what I would be carrying. The issue would already be fixed if Samsung had the answer, don't you think? The Hero is a better play if you are ANTI-iphone.
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Old January 3rd, 2010, 05:49 PM   #139 (permalink)
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Would this not be a business expense? 100 Hospital coverage? If my job depended on it, that is what I would be carrying. The issue would already be fixed if Samsung had the answer, don't you think? The Hero is a better play if you are ANTI-iphone.

business expense.. no.. I do get a discount with all 3 carriers through work.. but they don't pay for the cell phone. I could go the crackberry route.. but would rather not.. I do like the hero though.. who knows.. maybe by mid February there will be a patch or work around for the airplane mode.. unless someone knows for a fact that not using wifi prevents the phone from entering that mode on it's own... either way, I'll be on Sprint soon and have an Android... that's all that really matters right?

as far as the issue being fixed already by Samsung if they had an answer.. who knows.. maybe they want to roll out one update to fix as many problems as possible at once.. and maybe they're fixing it all with 2.1.. no one knows but Samsung...
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Old January 3rd, 2010, 09:40 PM   #140 (permalink)
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Anecdotal evidence in Adrift's poll shows that some people have experienced the airplane mode glitch even without using wi-fi. Personally, I had it several times for a couple of weeks, and have not had it a single time since turning off wi-fi for good. But I don't think that anyone can say definitely what causes the airplane mode thing, so I think it's up to you as to whether you want that risk.
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Old January 4th, 2010, 04:39 PM   #141 (permalink)
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My co-worker brought me her moment today and it had this issue a week ago. She brought to a sprint store where they performed a factory reset. She didn't load any apps since then and never uses WiFi, but the airplane mode issue happened again yesterday and no amount of soft/hard reset, battery pull or airplane mode toggle makes the phone useable. In the phone status, her phone number isn't even listed anymore. She only got the phone because she saw my hero and really liked Android, but absolutely hated the on screen KB. She's going to try and exchange, but this has really left a sour taste. After all, first impressions are the ones that last.

Ps. HTC heroes rock.
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Old January 5th, 2010, 07:45 AM   #142 (permalink)
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This problem only happen to me only once and i had My samsung moment since December 20,2009
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Old January 5th, 2010, 11:45 AM   #143 (permalink)
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I've been having this problem, and it has nothing to do with Wifi. It's getting really annoying.
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Old January 5th, 2010, 01:07 PM   #144 (permalink)
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ive had the phone working without this problem after doing a hard reset and never turning on wifi for a month now. just yesterday i had sprint replace my phone since is what they suggested was the only solution to the battery issue and the airplane wifi issue. im gonna use wifi on this phone and keep posted. maybe after i go through 5 moments will they replace the phone for something different entirely. i use WPA encryption if thats of any help.
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Old January 5th, 2010, 06:23 PM   #145 (permalink)
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AHHH!... happened again today. Took the phone off the charger this morning around 6am while I was getting ready for work. checked the phone for problems/notifications/service, everything was normal so I put it in my pocket. Got to work checked the phone about 2hrs later wondering why i haven't heard any ring or alerts and then realized it went into Airplane Mode.

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Old January 6th, 2010, 01:06 PM   #146 (permalink)
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Hey guys, just signed up to start the chatter on this issue which happened to me... I was just messing around with the phone put it in airplane mode and then all of a sudden couldn't turn it off. I DID figure out a solution though. I went into to settings and location and turned everything on, somehow this fixed it and I could see the airplane icon and turn it off. I'm trying to reproduce this issue and I think it rests in the software this things got. It probably happens rarely but If I find it I'll let you guys know....
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Old January 6th, 2010, 07:54 PM   #147 (permalink)
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ive had the phone working without this problem after doing a hard reset and never turning on wifi for a month now. just yesterday i had sprint replace my phone since is what they suggested was the only solution to the battery issue and the airplane wifi issue. im gonna use wifi on this phone and keep posted. maybe after i go through 5 moments will they replace the phone for something different entirely. i use WPA encryption if thats of any help.
well im back updating and not 2 days passed and i got airplane mode with wifi on. i wonder if they will send me a blackberry tour. ill be calling to let them know again.
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Old January 7th, 2010, 06:55 AM   #148 (permalink)
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that makes a little more sense because there are a couple of blackberry models that have bugs in them that force a radio shut off, that was a reason i never got a bb.
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Old January 7th, 2010, 11:33 AM   #149 (permalink)
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I just wanted to let you guys know that Sprints device operational support has duplicated the issue and is working with Samsung to resolve the issue. The preliminary thought is that the kernel (1.5) that the Moment is using was originally designed for gsm use but was modified to be used with cdma so there might be a component that is force closing. This might be something for the tech heads here to mull over.
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Old January 7th, 2010, 07:01 PM   #150 (permalink)
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I just wanted to let you guys know that Sprints device operational support has duplicated the issue...
Well, I must have good timing to see this kind of news just as I make my first post. So, Bigge, what is your affiliation with Sprint? And your source for this news? Does the log service note FC's and the processes that start, stop, and exit/crash? I may consider loading it.... Oh, and this theory (of cause) would imply that the Hero is very likely to have this same fault - does it?

BTW, Here is my experience on this phone bug:
Got my Mo' on 12/23 and saw this happen twice, requiring a Power-Down reboot (via the RED-button menu), my first disappointment! Hoped it was me, now know better... Have been on vacation for these two weeks and not near a WF, so I turned it off and had not seen the problem again for all this time.

After reading through this thread, I enabled WF ON/OFF/ON (there is no connection here tho). Listening to podcast for an hour w/ phone on USB charger, I just picked it up (after an hour) and have the X on the bars. This is not Airplane mode, tho, right? Just NO service at all, not even ability to roam. However, airplane mode (via native settings) indicates was ON, so clicked it off (but still no signal) and then did power down and back up. No indication of searching for signal (which is normal), but X went away and signal appears normal.

I have MANY downloaded apps and the "One-Click" widgets for BT, WF, GPS, and Vibrate. Found them to be just what I liked.

I will force the failure a few more times and try the 2G/3G switch as well...

Good to be here and read from the experience of so many other users - thanks for taking the time to describe, vent, explore, and brag...
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Sprint has just added its first full QWERTY Keyboard Android Phone to their lineup with the Samsung Moment. Initially rumored as the "InstinctQ", the Moment rocks an 800 MHz processor - what was the fastest processor in an Android phone a... Read More

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