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Old November 14th, 2009, 05:30 PM   #1 (permalink)
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Default way too easy to call 911

when the phone is locked i find its way to easy to accidentally call 911. after having a sheriff show up at my house i really need to find a fix. i like the whole pattern to unlock and everything. i dont understand why there arent more steps to confirm you want to dial 911.

im not interested in lock 2.0 and havent found other apps either.

is there a fix anyone knows about. is it easy to call 911 in 1.6 or 2.0?

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Old November 14th, 2009, 06:06 PM   #2 (permalink)
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How do you call 911 when the phone is locked? Admittedly, I've only had the phone for a week+, but I've yet to make an accidental call. I've experienced the accidental "cheek mute" once, but that's it.
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Old November 14th, 2009, 06:26 PM   #3 (permalink)
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when locked the emergency call button dials it. also since you click menu to unlock its easy to hit that button at the same time.


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How do you call 911 when the phone is locked? Admittedly, I've only had the phone for a week+, but I've yet to make an accidental call. I've experienced the accidental "cheek mute" once, but that's it.
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Old November 14th, 2009, 06:45 PM   #4 (permalink)
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when locked the emergency call button dials it. also since you click menu to unlock its easy to hit that button at the same time.
I sure would like to know where the hell the emergency button is located, I can't find any documentation for it and it sure as hell isn't anywhere "MY" menu button.
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Old November 14th, 2009, 06:48 PM   #5 (permalink)
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It only shows up when you have the lock pattern enabled, and yes I've hit it accidentally myself but killed the call before it got out both times.
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Old November 14th, 2009, 06:48 PM   #6 (permalink)
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it only shows when the phone is locked. when locked after the phone is turned on there is button called emergency call underneath the pattern.
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Old November 14th, 2009, 06:50 PM   #7 (permalink)
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I sure would like to know where the hell the emergency button is located, I can't find any documentation for it and it sure as hell isn't anywhere "MY" menu button.
For those that dont know what he is talking about, you HAVE to have the lock pattern set in order to see the emergency call button. Which is placed right above the Sammy logo on the display.
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Old November 14th, 2009, 06:52 PM   #8 (permalink)
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i thought i stopped it too, but they have called me back. shows up in my call log too as a zero second duration also.
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Old November 14th, 2009, 06:57 PM   #9 (permalink)
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i thought i stopped it too, but they have called me back. shows up in my call log too as a zero second duration also.
Might just be better to skip the pattern lock on the phone unless you have to have it to protect government secrets or something.

It beats calling 911 over and over again.
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Old November 14th, 2009, 06:57 PM   #10 (permalink)
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It only shows up when you have the lock pattern enabled, and yes I've hit it accidentally myself but killed the call before it got out both times.
So, all you gotta do is disable the stupid lock pattern I had that on my Droid for the 24 hrs I had it-- it sure was a PITA. I guess what I don't understand is why folks need an unlock pattern?
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Old November 14th, 2009, 07:12 PM   #11 (permalink)
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So, all you gotta do is disable the stupid lock pattern I had that on my Droid for the 24 hrs I had it-- it sure was a PITA. I guess what I don't understand is why folks need an unlock pattern?
so you let other people read your emails, sms, etc...? imagine what a lost unlocked phone could do. thief can get reset password emails no problem, call from your number etc...

friends can get your phone and send nasty messages to your signifigant other, and so many more jokes im too lazy to type.
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Old November 14th, 2009, 07:13 PM   #12 (permalink)
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I understand why they put such a button, but they should make it more difficult to accidentally press it.
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Old November 14th, 2009, 07:23 PM   #13 (permalink)
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Quote:
Originally Posted by palindrome View Post
so you let other people read your emails, sms, etc...? imagine what a lost unlocked phone could do. thief can get reset password emails no problem, call from your number etc...

friends can get your phone and send nasty messages to your signifigant other, and so many more jokes im too lazy to type.
Sounds to me like you need new friends.

I dont use the pattern lock. I suppose, if I were to ever lose my phone, the person that found it could read my email and text messages and browse my photos, but thats pretty much it. Its highly unlikely that I'll lose my phone though. Im not the kind to set it down somewhere and forget about it and its a bit too big to jump out of my pocket or be stolen.

And as much as I use my phone, I'd miss it rather quickly if it were to ever become lost or stolen. Wouldnt take much to call Sprint and shut off the phone.

Of course, if thats not enough for you, perhaps you should invest in a remote wipe app.

SMobile Anti-Theft for Android : Android Software™ : Handango is one. No clue how well it works, but its an option.
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Old November 14th, 2009, 07:25 PM   #14 (permalink)
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agreed i dailed 911 three times today on the job. hopefully when the phone gets rooted thatll be one less problem to worry about.
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Old November 14th, 2009, 07:26 PM   #15 (permalink)
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Originally Posted by palindrome View Post
so you let other people read your emails, sms, etc...? imagine what a lost unlocked phone could do. thief can get reset password emails no problem, call from your number etc...

friends can get your phone and send nasty messages to your signifigant other, and so many more jokes im too lazy to type.
I don't have "friends" that would send nasty emails to my-- No I don't have a significant other, I have a wife. Sorry to hear you have those kind of friends to be worried about. I sure am glad I don't have anything to hide that I would put on my phone. And I sure as hell wouldn't use gmail for anything I "would" have to worry about.
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Old November 14th, 2009, 07:32 PM   #16 (permalink)
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agreed i dailed 911 three times today on the job. hopefully when the phone gets rooted thatll be one less problem to worry about.
Having a really tough time holding my tongue on this one.
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Old November 14th, 2009, 07:34 PM   #17 (permalink)
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Having a really tough time holding my tongue on this one.
You might be, but I cant hold it anymore.

Heres to hoping he was inside so the AGPS wasnt working properly. At least this way, they wont be able to find him.
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Old November 14th, 2009, 07:36 PM   #18 (permalink)
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You might be, but I cant hold it anymore.

Heres to hoping he was inside so the AGPS wasnt working properly. At least this way, they wont be able to find him.
You're right EDAZE I might have been a little too tough on the ding dong.
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Old November 14th, 2009, 07:40 PM   #19 (permalink)
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I dont know that I would go that far. And neither should you. Joking, kidding, ribbing, all acceptable. Flat out insulting, not good.

You may want to edit that. Im just sayin'.
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Old November 14th, 2009, 08:11 PM   #20 (permalink)
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i was just giving out plausible scenarios thus the generic significant other comment . i guess /b/ ***** are everywhere, its all good.

im in IT security, give me five minutes with your email account. youd be suprised the damage that can be done. ive seen it. saw what happened to the twitter ceo? but hey i get paid to be paranoid thats all good too.

back to the ot, so when we get root is there a way to disable the feature?
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Old November 14th, 2009, 08:57 PM   #21 (permalink)
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Originally Posted by Edaze55 View Post
Sounds to me like you need new friends.

I dont use the pattern lock. I suppose, if I were to ever lose my phone, the person that found it could read my email and text messages and browse my photos, but thats pretty much it. Its highly unlikely that I'll lose my phone though. Im not the kind to set it down somewhere and forget about it and its a bit too big to jump out of my pocket or be stolen.

And as much as I use my phone, I'd miss it rather quickly if it were to ever become lost or stolen. Wouldnt take much to call Sprint and shut off the phone.

Of course, if thats not enough for you, perhaps you should invest in a remote wipe app.

SMobile Anti-Theft for Android : Android Software™ : Handango is one. No clue how well it works, but its an option.
My Partner lost his phone on the bus. The second he set foot off the bus he thought "did I just leave it on the bus?" and before he could do anything the bus was gone.
Within minutes, some punk kids found his phone and were sending text messages to me and to his sister, telling us that they had beaten him up, making fun of me and him for being ***, suggesting they had killed him. It was a nightmare.

How ya gonna call to get the phone disconnected or turned off if you don't have a phone? Payphones are scarce these days. My partner was by himself, and he was trying to get other bus drivers to help him find his phone. By the time he got home, his sister and I were both wondering if we should call the police or the morgue. Luckily his sister happened to have the number of his ex-roommate who still lived relatively close. The ex roommate was waiting outside his apartment when he gave up trying to get the phone back and came home. His phone didn't have gmail, twitter, facebook, work email, or anything else. I can only imagine what kind of damage could be done within minutes if those kids had access to that info or services.

So yeah, locking your phone makes about as much sense as locking your house. You'd be surprised how much damage could be done within minutes.


And separately.....How are you hitting the "emergency call" and then ALSO dialing 911 completely by accident? On the G1, Android 1.6 when you press the Emergeny Call button, it takes you to a dial pad. You have to actually type in the numbers. Are you saying the Droid skips that step? That's either a really bad change to the OS by Google (possible, not likely) or an idiotic move on the part of the cell phone carrier (possible, likely).
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Old November 14th, 2009, 09:01 PM   #22 (permalink)
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That's awful. I'm sorry that happened to you and your partner.

Some people are just sick and inhuman.
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Old November 14th, 2009, 09:16 PM   #23 (permalink)
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I've been talking about this problem frequently in the "Comprehensive list of known issues" thread. I too have fallen victim to the emergency button, several times. I hate it! And I need the lock, disabling it is not an option. Is there a way to resolve this? What is lock 2.0?
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Old November 14th, 2009, 09:18 PM   #24 (permalink)
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On the Hero, the emergency button takes you to the phone pad but you still have to dial a number. I tried just hitting the call button and it said I had to dial a number. I don't know about the Moment, but if your butt is that talented to dial 911 on the Hero, you should get it a manager! LOL
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Old November 14th, 2009, 09:39 PM   #25 (permalink)
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on the moment you do not have to dial it. you dont have to do anything but press the button.
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Old November 14th, 2009, 09:46 PM   #26 (permalink)
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lock 2.0

Lock 2.0 v2.6 Application for Android | Entertainment
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Old November 15th, 2009, 02:14 AM   #27 (permalink)
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on the moment you do not have to dial it. you dont have to do anything but press the button.
That is dangerous. Didn't samsung ever hear of butt dialing?

I think the Instinct had a similar problem. I used to have the Instinct and I remember there being an emergency call button too, but many people complained and they fixed it with an update. I can't find the emergency button any longer on my old Instinct.
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Old November 15th, 2009, 02:59 AM   #28 (permalink)
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i guess samsung thinks were all accident prone. good idea bad execution.
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Old November 17th, 2009, 01:22 PM   #29 (permalink)
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It's a little annoying when people make blanket comments without actually understanding the issue. The emergency dial issue on the moment is REAL and ANNOYING. Almost as annoying as some peoples (persons) response to this thread.

Besides Lock 2.0, is there any other 'fix' that has been discovered? Disabling the lock is not a possiblity for me.
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Old November 17th, 2009, 03:48 PM   #30 (permalink)
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so you let other people read your emails, sms, etc...?
I used to have an ex gf that did that. That's why she is an ex.

As for the thief thing. Doesn't Android have a feature like my WinMo 5 system did that lets you set a password that master resets the phone if sent in a text message?
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Old November 17th, 2009, 04:14 PM   #31 (permalink)
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That is dangerous. Didn't samsung ever hear of butt dialing?

I think the Instinct had a similar problem. I used to have the Instinct and I remember there being an emergency call button too, but many people complained and they fixed it with an update. I can't find the emergency button any longer on my old Instinct.
first point its not dangerous at all just a stupid move to put button there. Another thing if you are putting your phone in back pocket and its that tight you will have more problems then just hitting one button over time you will damage the screen with all the pressure( that info is from someone who works with samsung and another from sprint).


Next point I had instinct since day one and lock that thing 3000 times with different thing and never did I have a call button anywhere on it.
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Old November 17th, 2009, 04:36 PM   #32 (permalink)
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i guess samsung thinks were all accident prone. good idea bad execution.


I bet you they think...."well hey if there stupid enough to buy a samsung........." lol
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Old November 17th, 2009, 04:46 PM   #33 (permalink)
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Actually is is dangerous because if someone is responding to a random 911 call that was accidentally dialed they're not responding to a real call. Plus it ties up a 911 operator. So at the very least it is irresponsible and at most it is dangerous. And here in Vegas, we often get the busy signal when dialing 911 as we just don't have enough dispatch operators to handle the call volume.
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Old November 17th, 2009, 04:50 PM   #34 (permalink)
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That's interesting cause her in NY the operater was very calm as if this type of thing happens all the time
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Old November 17th, 2009, 05:56 PM   #35 (permalink)
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In Vegas if there is a 911 call and no one talks, they send out police, fire, and ambulance as they are not sure what is going on or if the person is in too much danger to talk or if they passed out and cannot talk. They don't take chances here. NY is much bigger and perhaps that is why they don't take action right away.
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Old November 17th, 2009, 07:49 PM   #36 (permalink)
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I have to agree with the OP. In the first week with the lock pattern enabled I accidentally dialed 911 three times. I thought I had cancelled the call before it was placed each time but I don't believe that was the case. The 3rd time it occurred I received a call back asking if everything was OK.

I have decided I cannot use the lock pattern until this is corrected to prevent more accidental emergency calls.
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Old November 17th, 2009, 09:49 PM   #37 (permalink)
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on my phone I have to hit menu first before I even get to lock pattern is you alls like that?
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Old November 18th, 2009, 12:25 AM   #38 (permalink)
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called 911 again today while using the phone (shoulder to ear) it would seem that the proximity sensor only works when it wants to
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Old November 19th, 2009, 10:33 PM   #39 (permalink)
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Default This was my fix.

I also made 6-7 pocket dials within the first week of getting the phone - caught most but not all before a connection was made...very eerie to hear a 911 operator in your pocket on speakerphone asking you what the emergency is. Apparently since this feature has been mandated on mobiles - it happens...

Keeping the phone in your pocket screen side out (facing away from your body) makes it much more difficult to pocket dial.

Since the touchscreen is capacitative - your leg/butt/whatever can push the right sequence to dial...unless you are bumping and grinding with someone who is rubbing against the screen - your odds go down significantly. I haven't had one issue since adopting this pocket strategy. I apparently don't do enough bumping and grinding.

I do agree, the design sucks and it's way too easy. Hopefully 1.6 or 2.0 will fix it.
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Old November 20th, 2009, 01:38 AM   #40 (permalink)
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I use an iPhone case with my Samsung Moment, it fits like a glove.

With the case, I have never had a problem dialing 911.
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Old November 20th, 2009, 11:39 AM   #41 (permalink)
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Dialing 911 with the emergency button should require a gesture, like having to slide the button up/down/left/right or maybe making a circle. Would stop the pocket dials.
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Old November 20th, 2009, 01:56 PM   #42 (permalink)
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Exactly! Or, like on many other phones (including Verizon's Droid) provide a dialpad allowing us to physically dial 911.
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Old November 20th, 2009, 05:14 PM   #43 (permalink)
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just dialed 911 running up some stairs - I even have the screen lock on - this really stinks
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Old November 20th, 2009, 06:39 PM   #44 (permalink)
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just dialed 911 running up some stairs - I even have the screen lock on - this really stinks
It's doing that because of the lock screen. Disable the lock screen and you will be ok (as far as dialing 911 goes). If you can't or don't disable the lock screen... you are just in the same boat as myself, and everyone else contributing to this thread It seems that those two options, and the app 'Lock 2.0' are the only options.
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Old November 22nd, 2009, 11:50 PM   #45 (permalink)
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Ok after using the Android lock for 3 days, I have yet to dial 911. I'm not quite understanding how people are dialing 911...

I am careful with the screen swipe, and deliberate when I swipe. I'm wondering how people are swiping, and if they are not paying attention when swiping...
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Old November 23rd, 2009, 10:08 PM   #46 (permalink)
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Got the moment on Friday, was initiated into the 'accidentally called 911' club tonight. I've been extra cautious when waking the phone up, but this time I slid the keyboard open to do so, and my thumb must have hit that button. This needs to be addressed ASAP. From dark screen to dialing 911 needs to require at least one more button push or confirmation.
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Old November 24th, 2009, 07:45 AM   #47 (permalink)
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ok i thought the phone had a capacitive screen? being capacitive it shouldnt press the screen in your pocket right? or are you guys doing it when you are unlocking it with your hands?
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Old November 24th, 2009, 08:22 AM   #48 (permalink)
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I think your right as my screen won't react to anything but my finger tip. Not even my nail. But I would like to say that I feel comforted knowing that if there is an emergency I'm a click faster than anybody around me to get help in the area.
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Old November 25th, 2009, 10:58 AM   #49 (permalink)
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Ok after using the Android lock for 3 days, I have yet to dial 911. I'm not quite understanding how people are dialing 911...

I am careful with the screen swipe, and deliberate when I swipe. I'm wondering how people are swiping, and if they are not paying attention when swiping...

It will happen and.. when it does (if it hasn’t already).. you have to come back here and apologize.
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Old November 25th, 2009, 11:06 AM   #50 (permalink)
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It will happen and.. when it does (if it hasn’t already).. you have to come back here and apologize.
Still hasn't happened, and my screen is set to lock 30 seconds. I've unlocked now hundreds of times.

I guess some people just aren't that careful. I have a swipe pattern that directs my finger away from the call button, and I just pay a little bit of attention when swiping.

I have nothing to apologize for. I'm sorry if others are finding it too easy, but from what I see, it's not hard to avoid doing if you're just a little diligent.
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