dream_phyre

I was browsing the hero forum and noticed that bestbuy online was selling the hero for $99 with a new activation. It also looks like the moment is selling at that same price. Even though most of us probably did an upgrade/contract extension, I wonder if there is any way we could get the store to match that price without having a new line activation?

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justjimjpc

Thanks for posting this info

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civicmon

I'm tempted to try tomorrow for a price adjustment.

Or I'd exchange it since if I'm going to have these problems with the moment, I might as well exchange it for a Hero and get my $90-ish back.

toefer

I bought a Moment Saturday at BB, for the $179 (w/ 2-year extension). I went back today and got the $80 + tax back without a problem.

4runneradam

Did you really? I also paid $179 just a week ago. I'll be heading back ASAP to get a refund.

THANK YOU for the heads up!

4runneradam

Wait...is this for NEW activations only? What about upgrades? I searched the site and selected upgrades, and it changed the price back to 179.99...booo!


But...toefer said he did a upgrade and got his money back...so I'll try.

Last edited by 4runneradam; 11-15-2009 at 11:17 PM.

toefer

Yeah, they had a special Reward Zone thing tonight, where they re-opened the store from 7:30-9:30 for people with invites (I assume if you had a certain number of RZ points you got invited), so I went for that, and while there noticed the $99 price on the Moment (I was in that area, looking for some sort of case for the phone).

So I asked about the sale price, and they were more than happy to help me out and refund the difference. No questions asked (well, except for "How do you like the phone? It's pretty cool, right?"). Since I paid with a debit card, they just gave me the ~$88 (after tax) back in cash.

When I bought it on Saturday, I paid the $179 price after extending my contract for 2-years, so I wasn't a new customer.

I told the Best Buy guy I found out about the sale price through this forum, and he laughed, then mentioned how it's not in the Sunday ad, but the price is effective through the rest of the week.

Hope it works out for you.

Last edited by toefer; 11-16-2009 at 12:42 AM.

mmark27

This article sounds like it is an official press release now that both phones are $99.99 for new lines of activation. Everyone that has these phones, go and get your price match guarantee from Best Buy today and let us know if it works. It is supposedly for new lines only.

Best Buy Mobile Delivers Special Offers for the Holidays on New Sprint Android Smartphones

Last edited by mmark27; 11-16-2009 at 10:53 AM.

justjimjpc

Thanks for the info.

tphone

I read the press release, then went to the Best Buy site and confirmed that the moment is being offered for 99.99.
I then called sprint to see if they would credit me the difference, but alas, all the CS rep would say is that I would have to return the Moment to the sprint store where I bought it and re-purchase it at BB.
Does anyone know if sprint (or a sprint store) HAS a price match guarantee?
This phone is 6 days old. If I return it to the sprint store, there is a $35 re-stocking fee, which cuts into the price difference a lot.

__________________
Tony

(not missing WM)

AndroidSPCS

I assume this is only for new line activations? I renewed my line and am assuming I'm not eligible.

__________________
New Android user, long time smartphone user, from the first Treo, first Blackberry, to now the Android phone.

Last edited by AndroidSPCS; 11-16-2009 at 12:11 PM.

dream_phyre

I opened this yesterday...

$99 Moment at Bestbuy

4runneradam

I went to bb today. The price tag does say 179 with up
grade and 99 for new 2 year. I asked the clerk if there was anyway I could get the 99 dollar price with a 2 year upgrade, she said she could. So then I told her how I already bought the phone last week and asked if she could do a price adjustment. She took my receipt, came back 5 minutes later and said she credited my card back $84! Thnks OP and BB!

acp

I'm kind of hoping Sprint reduces the price of the Moment for Black Friday or something soon, so I can get some money back , they already price matched me once against Wirefly's 149.99 price.

btw I found it for $79.99 on Amazon...I wonder if it's legit

Amazon.com: Samsung Moment M900 Phone (Sprint): Cell Phones & Service

slag02

I am in the same situation.

Sprint would not credit me any difference , and Best buy was adamant that it was for new lines only.

Adrift

Hey folks,

I have merged the two threads on the subject of BestBuy offering the Samsung Moment for $99. There is no reason to have two threads running over the same subject. Hopefully you can carry on your conversations as normal.

Thanks!
Adrift, Moment Guide

civicmon

Same, I got shot down too.

I'm about to return this phone. It barely works in my house and I'm frustrated at how flaw-ridden the phone is. I sent an email to Sprint Exec support and they have a retention associate giving me a call at some point tomorrow. It's a long story, but between calls and my latest email, the solution I have is for Sprint to give me the Airave, I'll pay the $5/m for it and stick around with them.

The point is that when factoring the Airave price in and the inability to refund my $80, I'll save money on Verizon with my corporate discounts and can get the Erid at $100.

The math is basic for me. Common sense needs to intervene here. I'm begging Sprint to help me out here, I don't see why that's so hard for them to realize this.

masbirdies

I went in there today and they told me it was just for new subscriptions

AndroidSPCS

If you have no coverage at home why would you ever stay with a carrier?

I LOVE Sprint and would be very sad to leave, but if I got no coverage I'd leave in a heartbeat!

civicmon

I moved a couple of months ago and my old phone did work at my new place, but not very well. This new phone will have maybe 1 bar.

The point is that I'm begging Sprint to give me the Airave and they're not relenting as of now.

It sucks, actually. I'm a Premier customer so I can get an upgrade annually versus every two years and I also happen to like Sprint.

They're bleeding customers and I'm being pretty fair with trying to stick around, but if they don't budge, I will move on.

masbirdies

The airave is a piece of cake. I got one about 5 months ago...free.

Called C/s and they wouldn't help me. I called Account Services (Customer retention) and explained that I wanted to get rid of my home phone but couldn't because inside my house I had no reception. I had to walk outside to get a consistent signal.

The person from account services took care of it. I had the airave in 2 days and I get charged 4.99 per month and I get a credit for 4.99 a month. I have 5 bars of signal!

civicmon

That's exactly what I'm looking for....

Here's the reply I got from their executive support:

The Sprint AIRAVE device is available at Sprint retail stores . You can
visit Sprint AIRAVE or a Sprint retail
location for more information. I am sorry but it is not possible to
offer you the Airave device for free. You can visit the Sprint retail
stores to purchase it.

--

I even offered to pay for it monthly, I just don't want to put up the $100. Given this, the more I think of it, the more it's worth returning the phone.

The Droid is $150 on Wirefly and the Erid is $50. I still get a 18% corporate discount on the service, so it will be cheaper.

vgsantiago

Did you already fulfill your contract. I still have till April before I fullfil my 2yr. contract and get a full discount. but I always thought as long as I do a new 2-year extension I can get a full discount even if I'm a few months short.

toefer

I don't remember when my contract ended, but it wasn't anytime soon. I was eligible for a new phone (the $75 credit, or whatever it is), and Best Buy sold me the Moment for $179 back on Saturday, just for extending my contract another 2-years.

It's possible (and based on some posts in this thread, likely) that they shouldn't have given me the $99 price when I went back yesterday, so that part of it is certainly YMMV. So I'll consider myself lucky (though I know another guy in this thread had a similar experience, and got the $80 refunded).

dream_phyre

Ok, so I just went to Bestbuy after work and printed this off:

Best Buy Cellular Solutions-: Device Details

I got my pricematch on both of my moments. It was around $180 back to my bestbuy credit card. Just walked in went straight to the customer service area laid down the above printout and my receipt, and the lady said no problem. She even had to get a manager override to finish the process.

...and btw, I have been a sprint customer for over seven years.

I felt like I had won the lottery when I walked out of there.

petrafan007

I am also happy to report I got my refund of $85 as well.

Captain Awesome

Best Buy (Ocoee, FL) price matched Amazon's $79 for me, with an existing account, but expired contract.

methoderik

I got my price match no questions asked. Didn't have my receipt or anything. My Best Buy girl is pretty top notch though!

snowcrash

bought mine at the Sprint store because all the best buys were sold out. Figured I would have to deal with the 100 buck rebate instead of the instant cash off....and now this! I will always wait to buy it at best buy from now on...lesson learned!

Is there any reason anyone buys at the sprint store anymore?

toefer

I used to, but now I don't see a point. The guy that worked at the local Sprint store used to be pretty informative, and really helpful. But he's gone, and the three new people seem to know nothing.

"Are there any cases that will fit the Moment?" --> "I don't know, probably."

"Is Sprint going to release an update to Android?" --> "Yeah, 1.6 comes out next week." (he said that last week)

Although the one woman that works there seems to hate Sprint, and encouraged me to call up customer service to complain about my phone, and threaten that I'll switch to Verizon. Her lack of knowledge about any of the phones made me think she probably doesn't even use Sprint. So I'm not sure how long she'll be working there.

vgsantiago

That's how I thought it worked as long as I extend my contract, but Sprint customer service says I can only get $75 off the original price $400+.

Anyone else get the full discount prior to their contract expiring?

egkor

I want to replace my out-of-contract Treo with a Moment on a currently existing line, and enter a new 2 year contract for the Moment phone.

When I asked about this at a BB store today, the answer I got was "activating a Moment on a currently existing line costs $179". It does state that right on the pricing card by the phone.

I was hoping the salesperson would say "Psst... Hey Buddy! I'll give you the $99 price!" (for a currently existing line) but no such luck.

I still have a few days before the promotion expires, I will try again at a different BB store (nothing to lose), but I'm not holding my breath.

I have to know if they would sell me the phone for $99 because that would lessen my expense (approx $336/yr additional expense after discounts) to switch all the lines of my family plan to the mandatory "Everything Data Family" to accomodate the Moment.

-Gary K

Last edited by egkor; 11-18-2009 at 09:36 PM.

AndroidSPCS

I have some sweet perks on my plan and I worry about the Best Buy people messing with my plan, so I buy mine at the Sprint Store where I tell them not to touch my plan.

methoderik

Not for me. Got my Wife's Moment through sprint. Their return/switch policy sucks, and it cost me $85 more and the rebate still hasn't arrived.

blackmonday

Just got mine at BB for $99 (plus $26 activation fee and tax). My first Android phone. I'm coming in from an original iPhone. So far so good, I'm liking the phone very much.

eldiablojefe

If you live in a smaller town (like I do) and the nearest Best Buy is approximately 6 hours away, and you can't wait/don't want to deal with an online transaction (which makes porting your existing number from another carrier that much more of a P.I.T.A.)... then yes, there is a reason to shop at the Sprint store. :-)

Liquidkernel

Got my Hero about 2 weeks ago for $179 with a 2 year upgrade. Called them now and they say that it's only for brand new accounts and can't give me a price adjustment.

Anyone have luck getting a price adjustment without having a new account?

Jadien

I got the phone last Wednesday for the $179 upgrade price, then saw it for $99 on Sunday when I was in there with my mom getting a new charger for her phone. I went straight to customer service and asked for a price match. The dude looked up my receipt and gave me the ~$86 in cold hard cash. I then promptly left the store giggling like a school girl!

I imagine if you go straight to customer service they won't notice the difference in "upgrading" and "new service". Then again, perhaps so many of us lucky people found the price and got it matched that there may have been a company bulletin to look deeper into the price difference.

For those of you who haven't got it yet. I suggest buying it at the $179 price ASAP, then trying to get it price matched a few days later. If they don't match it just return it and you're back in the same boat as before!

(BTW, first post; nice to be here!!)

Last edited by Jadien; 11-19-2009 at 06:52 PM.

Woody4OU

I called my Sprint store and they said it had to be a BestBuy "in store add"; and you had to bring it in.

is that so?

and is it advertised in such an add?

Last edited by Woody4OU; 11-19-2009 at 07:55 PM.

Furyu

Oh great and powerful Captain Awesome please detail the steps you folowed to achieve such an AWESOME discount to this lowly fellow Sprint subscriber with an expired contract!

Should I purchase the phone for $179.99 first and then take it back showing the Amazon price?

Or should I take the Amazon price to them before I purchase the phone.

Also were you able to avoid extending your contract and if so how?

Thank You your AWESOMENESS!

Furyu

Wait a second. Why would anyone go through this Best Buy ordeal if this Amazon offer exists? I am one click (literally) from buying it on amazon and I am an existing customer and it is STILL giving me this awesome price. Plus Best Buy is going to charged a $18-36 upgrade/activation fee making it more than $99.99.

anderkoo

Where do you see the option to let you buy the phone + service as an EXISTING customer? I am a Sprint customer with an expired contract; I'm at the very last screen before I buy the phone and I've never once been asked about my Sprint account ID, etc.

MandM

If you click on includes amazon.com instant discount under requirements on the Samsung Moment page you will also see
"Amazon.com Instant Discount Policy"

"When you purchase your device with service from Amazon.com, we automatically pass along an instant discount from the carrier to you. This discount has been provided to you based on your agreement to (a) activate a new, or extend an existing, line of service for this device with the carrier, and (b) maintain this service in good standing for a minimum of 181 consecutive days. If you do not activate or extend a line of service in connection with this device, or if your service is canceled/disconnected before 181 consecutive days, Amazon.com will charge you $250 per device, plus applicable taxes."

I however do now see any options when picking a plan and add ons to just upgrade your current account and transfer the information. (It doesn't allow you to just enter you current phone number and extent your contract on the website at least) I am also concerned what would happen if I wind up selling the phone before the 181 days are up, if they would charge me the $250 then. If that is the case I don't want to be locked into a phone for 6 months just to save $100. I am going to call them up tomorrow and speak with them.

ALSO IT NOW SAYS "USUALLY SHIPS IN 4-6 WEEKS". That is a long time to wait. Which means it isn't in stock right now. But this is just what I am interpreting the website information as. Like I said I am going to call Monday and see what they say. But it doesn't look promising.

satinkzo

What ordeal? What am I missing?

I bought a hero at Bestbuy as an upgrade, no $18 fee for activation or anything.
Then I swapped for the Moment, after a couple days my moment keyboard broke and they were out of Moments, so I went back to a Hero cause they did not have an ETA for more Moments.
Then after a couple more days, when the got Moments back in, I swapped back.
To me, Bestbuy was absolutely amazing at customer service for cell phones. Better than Sprint stores in my problems with the touch pro's.

masbirdies

Do exactly what I mentioned in my email. You'll get it free. They said no to me like one or two times. I just called back and got to Customer Retention (Account Services). Those are the only folks that can make the call.

johnbarry3434

So, has anyone successfully gotten Sprint to credit their account as a result of this?

amberb53

I just tried with Sprint today as I'm on day 4 with the Moment. It was a no go. I'm going to try again shortly.

Furyu

Ok I just got a phone call from Sprint. Here is what happened.

I order the phone from Amazon.

They canceled my order due to availability.

Sprint called me to tell me that I would be receiving my order through them in a few days.

I just needed to switch my plan to a compatible plan which YES unfortunately does lock me in for another 2 years but I still got the phone at $79.99.

Just checked my sprint account and they charged me for the phone and my plan changed. I also received an email with my tracking number.

Victory is mine!

anderkoo

Wow, pretty awesome. Congrats!

How did Sprint know your phone number?

What's the ETA on the tracking?

And when Sprint called, were you able to negotiate at all on the contract? (As a long-time customer, I'm eligible for a $70 re-signing bonus and am curious if I can get that - it's basically equal to the discount you just got on the phone).

Furyu

Sprint knew my phone number because apparently Amazon is one of THEIR vendors and the credit check information step notifies them of someone applying for an activation of a line of service.

The many faces of the same business....

Waiting on the tracking number from UPS as they just received the package and it hasn't left yet according to their website.

Darn I didn't know about the $70 re-signing bonus.Wonder how I could bring that up? How did you find out about it?

Last edited by Furyu; 11-23-2009 at 09:40 AM. Reason: Added credit check reason.