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Old September 30th, 2010, 12:20 PM   #1 (permalink)
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Default Samsung Moment bluetooth problems?

I updated my phone to the 2.1 version when it came out, then just recently got a "pop up" notification on my phone to upgrade to 2.1 update1. Immediately afterwards, my phone doesn't recognize the same bluetooth headset I had prior to the update (Plantronics 975). I have the bluetooth enabled on my phone, click "make discoverable" then when I search for bluetooth devices, it doesn't pull any option up.

My current phone info (if needed)
Firmware version: 2.1-update1
Baseband version: S:M900.8.0S.DE03
Kernel version: 2.6.29
Build number: ECLAIR.DI06

Would it harm my phone to go back to the "original" 2.1 update I had in the 1st place?

Any advice or suggestions greatly appreciated!

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Old September 30th, 2010, 12:27 PM   #2 (permalink)
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Welcome! Firstly, I'd call your carrier. Secondly I'm going to move this to the moment section for you.

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Old September 30th, 2010, 12:57 PM   #3 (permalink)
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Ok. Thanks Steven. Sorry for the misplaced forum area. If I find an answer from Sprint, I'll share the news. Keeping my fingers crossed!
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Old September 30th, 2010, 01:07 PM   #4 (permalink)
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I too have a plantronics bluetooth headset and my Moment no longer detects it since the update either!

please share if you find out what the problem is...thanks
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Old September 30th, 2010, 01:37 PM   #5 (permalink)
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Are you making the phone discoverable, or the headset? The phone doesn't need to be discoverable, but the headset does (usually a long press of the answer button till the lights flash).
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Old September 30th, 2010, 02:25 PM   #6 (permalink)
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This latest update made some changes to the Moment's bluetooth functionality, so you need to re-pair with your headset/car/other phones. Dig out your headset's manual and see how to do a new pairing.
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Old September 30th, 2010, 04:21 PM   #7 (permalink)
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Hi guys ~ So just got off the phone with Sprint & regarding the Plantronics headset, all I had to do is when powering ON the headset itself, keep it pressed until the lights go from red to white, etc then it'll reset. What a simple problem to a headache. Ha - Thanks all for your help. Hope this will help someone else. I'm already on my headset talking away.
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Sprint has just added its first full QWERTY Keyboard Android Phone to their lineup with the Samsung Moment. Initially rumored as the "InstinctQ", the Moment rocks an 800 MHz processor - what was the fastest processor in an Android phone a... Read More

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