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Old March 29th, 2010, 01:01 PM   #1 (permalink)
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Default visual voicemail issues

my visual voice mail is not working at all never updates when i get new voice mails does anyone know a remedy for this issue?!

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Old March 29th, 2010, 01:12 PM   #2 (permalink)
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Originally Posted by dwall1212 View Post
my visual voice mail is not working at all never updates when i get new voice mails does anyone know a remedy for this issue?!
what version are you on? my current version is:

VN.5.0.0.38
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Old March 29th, 2010, 01:19 PM   #3 (permalink)
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thats my current version but it hasnt really worked since the cl14 update and visual voicemail force closes when i turn on my phone
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Old March 29th, 2010, 01:56 PM   #4 (permalink)
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Do you happen to have Sportstap installed?
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Old March 29th, 2010, 02:18 PM   #5 (permalink)
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I had that problem once. As I recall, the only way to fix that issue is to do a restore. In any case that is what worked for me, and I hope it helps you out as well
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Old April 7th, 2010, 07:54 PM   #6 (permalink)
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my visual voice mail is not working at all never updates when i get new voice mails does anyone know a remedy for this issue?!
Were you able to find a solution to this problem?
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Old May 20th, 2010, 08:32 AM   #7 (permalink)
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Do you happen to have Sportstap installed?
Have you tried Sportstap under the new 2.1 official release?
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Old May 20th, 2010, 08:36 AM   #8 (permalink)
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Have you tried Sportstap under the new 2.1 official release?
Keeps FCing on me.
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Old May 21st, 2010, 01:20 PM   #9 (permalink)
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Same here. Either takes 20 seconds to come up for I have to force close. Tried turning off pictures, didn't help. Reinstalled 2.1 three times with no luck.
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Old May 22nd, 2010, 03:32 AM   #10 (permalink)
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Any ideas? Problem is just getting worse as more voicemails pile up. This update is junk.
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Old May 22nd, 2010, 03:42 PM   #11 (permalink)
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not sure if this applies to you, but I would have issues of notifications of mail and voicemails not dissapearing, along with some voicemails not even downloading... this would happen ONLY in 1x areas, and as soon as I was back in a EVDO area again, all was good... like I said, not sure if this applies to you, but it might be something to look into...

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Old May 24th, 2010, 11:16 AM   #12 (permalink)
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Unfortunately being in an EVDO area doesn't help. But thanks for the suggestion. I'm not using SportsTap either.
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Old May 24th, 2010, 09:19 PM   #13 (permalink)
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Originally Posted by Goosemoose View Post
Same here. Either takes 20 seconds to come up for I have to force close. Tried turning off pictures, didn't help. Reinstalled 2.1 three times with no luck.
The latest VVM build shall be V.5.1.0.24. This build shall work with SportsTap app. You may need to clear the old data before reinstalling the APK again. Go to Menu->Settings->Applications->Manage applications->Voicemail and clear the data.

If it still doesn't work, bring up the Voicemail Settings menu and tab on the "About Voicemail" and send them a feedback.
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Old May 25th, 2010, 07:33 AM   #14 (permalink)
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Quote:
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The latest VVM build shall be V.5.1.0.24. This build shall work with SportsTap app. You may need to clear the old data before reinstalling the APK again. Go to Menu->Settings->Applications->Manage applications->Voicemail and clear the data.

If it still doesn't work, bring up the Voicemail Settings menu and tab on the "About Voicemail" and send them a feedback.
You use words such as "latest build shall be V.5.1.0.24 & shall work with SportsTap". does this mean that this build is not available yet? Also, where is the APK to reinstall?
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Old May 25th, 2010, 12:24 PM   #15 (permalink)
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My visual voicemail wasn't working when I first got my Moment. Did a restore and it started working. Of course it wiped out all my texts and apps but it was worth the minor inconvenience.
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Old May 25th, 2010, 12:44 PM   #16 (permalink)
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I finally re-installed SportsTap following the official 2.1 upgrade and both Voicemail & SportsTap seem to be working OK.
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Old May 25th, 2010, 12:45 PM   #17 (permalink)
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I will look. Instinct users used to have a send a text to sprint voicemail server or something that would reset it. I will see if I cna find it. I had to once with my instinct as well. Restore is the last resort to make it work for sure.

Ha Found it. Here are the instructions. I haven't had the issue yet but try this and see if it works.

work for sprint advance tech support just goto your voicemail icon and click the + sign to send a voicemail, send a voicemail to activate@vvm.sprint.com.... that is v v m ...
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Old May 25th, 2010, 05:45 PM   #18 (permalink)
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Thanks for the Instinct tip! The visual voicemail wasn't working on my wife's Instinct and I was going to reset it until I saw your tip. I followed your instructions and now all the voicemails she wasn't getting are now coming through.
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Old May 25th, 2010, 07:06 PM   #19 (permalink)
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Your welcome! I am glad I could help. I wonder if this is working for anyone with a moment as well?
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Old May 26th, 2010, 07:17 AM   #20 (permalink)
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I would like to know if it works on the Moment as well. It was a lot easier than having to wipe the whole phone like I did.
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Old February 13th, 2012, 01:52 PM   #21 (permalink)
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Hello! I desperately need help with my Evo phone. My visual voicemail won't open. The force close comes up so I can't get into the application. The data is still there, but I can't get to it. My fiancÚ passed away a few months ago and I had 13 VMs from him. The was the only way to hear his voice.... I can't seem to find anyone to be able to get into the application. It would mean soooooooooooo much if someone can help me or refer me to someone!! I know there has to be a way. Please HELP!!!
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