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Old September 1st, 2012, 09:59 PM   #1 (permalink)
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Default VZ Stratosphere, ATT inbound & outbound e-mail issues

I don't see this issue listed previously; I'm hoping someone has advice. I bought my VZ Stratosphere phone in April. Periodically I have had problems sending and receiving e-mail on the phone from my ATT e-mail account. Yesterday I was not able to send (but receiving inbound messages). Took it the VZ store. Rep screwed it up worse; now I get a message stating that the e-mail account is already set up on the phone but when I look in the "Accounts and sync", it's not listed. I'm ready to spend the $$ on a phone that does not give me problems (like an I-phone) but want to try to fix this first. Does anybody have suggestions? Verizon support seems useless...thank you!

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Old September 5th, 2012, 11:29 AM   #2 (permalink)
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Originally Posted by HJSimpson View Post
I don't see this issue listed previously; I'm hoping someone has advice. I bought my VZ Stratosphere phone in April. Periodically I have had problems sending and receiving e-mail on the phone from my ATT e-mail account. Yesterday I was not able to send (but receiving inbound messages). Took it the VZ store. Rep screwed it up worse; now I get a message stating that the e-mail account is already set up on the phone but when I look in the "Accounts and sync", it's not listed. I'm ready to spend the $$ on a phone that does not give me problems (like an I-phone) but want to try to fix this first. Does anybody have suggestions? Verizon support seems useless...thank you!
First I would go to Settings, Apps, Mail and clear data and then reboot and try to add the account again, but a Factory Reset maybe your only option now, if the phone things the account is there but it is not showing up in Accounts & Sync.

If you are ready for a new device, don't just jump on the iPhone bandwagon until you have gone in the store and played with all the current models, the iPhone is not "trouble-free" like most users like to think, and it's screen size is pathetic, when people ask me what phone to get today I usually recommend the SGS3, Rezound, or Razr Maxx.
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Samsung Stratosphere
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The Samsung Stratosphere is a 4G LTE device for Verizon. It is a mid-range handset featuring a 1GHz processor, 4-inch Super AMOLED display and 5MP camera, and is the first LTE device in Verizon's lineup to feature a slide-out QWERTY keyboard. ... Read More

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