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Old November 21st, 2012, 03:25 AM   #1 (permalink)
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Angry I cannot get my Stratosphere to connect via USB

I have tried everything to get my laptop to recognize my stratosphere... I know the USB ports are good because my laptop is brand new, and read everything else plugged into them (it runs Windows 7, if that matters) When I plug into the computer it will ask me charging mode, USB Mass Storage, or internet connection mode.. I choose USB Mass storage.... None of my computers will recognize it... I have tried different cables, different computers, I really dont know what else to do.... When I go to look for drivers to install on Samsung website it doesn't offer me any for my phone... All i want to do is get my music from my phone to my computer....I don't Bluetooth on my PC as someone already suggested! I do have a card reader on PC but I don't have the adapter that makes a Micro card, into a regular SD? Please HELP

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Old November 21st, 2012, 08:27 AM   #2 (permalink)
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have you installed the drivers for the device yet?

you may have to get 3rd party drivers for it to recognize it. i will check on some for you


http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT

the problem can also be with the USB cord itself. i have gone through 5 in the last year. so try replacing it with one in your house if you can. my stock cord no longer functioned and now another off brand name has failed
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Last edited by VoidedSaint; November 21st, 2012 at 08:30 AM.
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Samsung Stratosphere
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The Samsung Stratosphere is a 4G LTE device for Verizon. It is a mid-range handset featuring a 1GHz processor, 4-inch Super AMOLED display and 5MP camera, and is the first LTE device in Verizon's lineup to feature a slide-out QWERTY keyboard. ... Read More

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