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Old December 20th, 2011, 11:19 PM   #1 (permalink)
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Default Camera Issue

I am new to the Android phones(traded a Blackberry) and I really am enjoying it so far except for the Camera. I have only had the phone a couple weeks and the camera stopped working. When I turn it on it is black and then it flashes between black and what I would be taking a picture of. And, the video camera just freezes up and doesnt do anything. Has anyone had any experience with any camera issues? Thanks DJ

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Old December 21st, 2011, 09:11 AM   #2 (permalink)
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I had a similar issue on my galaxy tab. Used tb to wipe data and remove app, then found a camera app over at xda that I downloaded and installed and I haven't had any problems since. Hope this helps.
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Old December 21st, 2011, 09:15 AM   #3 (permalink)
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Thanks for the reply, but I have no idea what tb or xda are? Sorry, I'm new to all this and not really familiar with all the terms yet. DJ
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Old December 21st, 2011, 09:24 AM   #4 (permalink)
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Haha, my bad. Titanium backup and the xda developers website. Android & Windows Phone: Tablets, Apps, & ROMs @ xda-developers if you can't find it over there ill pull it off my TU when I get home and send it your way.
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Old December 21st, 2011, 01:31 PM   #5 (permalink)
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Quote:
Originally Posted by 03jeep View Post
I am new to the Android phones(traded a Blackberry) and I really am enjoying it so far except for the Camera. I have only had the phone a couple weeks and the camera stopped working. When I turn it on it is black and then it flashes between black and what I would be taking a picture of. And, the video camera just freezes up and doesnt do anything. Has anyone had any experience with any camera issues? Thanks DJ
do a hard reset
How to do a hard reset on the Boost Mobile/Sprint Samsung Transform Ultra. - YouTube
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Old December 21st, 2011, 04:53 PM   #6 (permalink)
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is that your video that you posted?
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Old December 21st, 2011, 05:08 PM   #7 (permalink)
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Originally Posted by j61101 View Post
is that your video that you posted?
yes its mine
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Old December 21st, 2011, 06:00 PM   #8 (permalink)
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At this point I'd like to add that if the hard reset solves the problem then fine but if it doesn't then you need to get in touch with Samsung and ask them to fix the problem. This is just too much on a piece of hardware less than one year old!

Samsung: 888 987 4357.

They'll give you an RMA number and email you a UPS return slip. Package the phone affix the label, mail it back, they solve it, mail it back to you. Turn around time will be about a week. If you have a secondary boost phone, or the original Blackberry still handy you can use that phone while your current phone is in transit, if being without a phone is not an option.

Good luck.
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Old December 21st, 2011, 07:41 PM   #9 (permalink)
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Thanks for all the help. I tried the hard reset and it still doesn't work. I have only had it for a couple weeks so i'm just going to return it to Best Buy tomorrow and get another. Thanks DJ
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Old December 21st, 2011, 08:04 PM   #10 (permalink)
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yes its mine
Where did you get that clock widget/ what is it called? I've wanted it since i saw it on other non samsung phones
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Samsung Transform Ultra
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The Samsung Transform Ultra is the followup to the Samsung Transform. The is available for Boost Mobile and Sprint. With a 3.5-inch display, 1GHz CPU, and 3MP camera, the Transform Ultra strikes a balance between hawrdware and affordability, which ... Read More



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