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Old December 10th, 2010, 03:04 PM   #1 (permalink)
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Default An Open Plea to Samsung's Mobile Division

Be honest with your customers. We're big boys and girls (for the most part) and can handle the truth.

- GPS problem. Cause? Will the problem be fixed? If yes, when?
- Random shutdowns. Cause? Will the problem be fixed? If yes, when?
- Froyo. When?
- Gingerbread. A possibility? If yes, approximately when?
Etc.

Adopting a culture of honesty will begin to win back your detractors and go a long way towards polishing your tarnished image. Honesty will entice existing customers to become loyal and will attract new legions of buyers impressed by your transparency.

In one word...

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Old December 10th, 2010, 03:13 PM   #2 (permalink)
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u sent that as an email?

away from the topic...is that the bay bridge as your avatar?
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Old December 10th, 2010, 03:22 PM   #3 (permalink)
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>>> u sent that as an email?

Nope. Just here, hoping that they have important lurkers monitoring this forum.


>>> away from the topic...is that the bay bridge as your avatar?

The great Brooklyn Bridge.
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Old December 10th, 2010, 03:35 PM   #4 (permalink)
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Be honest with your customers. We're big boys and girls (for the most part) and can handle the truth.
I agree with this a 100%. Just give me a good idea what is going on and when it is going to happen. I can wait if there is problems. I just want it to come out with as a little problems as possible.
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Old December 10th, 2010, 04:38 PM   #5 (permalink)
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Yep up front (clear roadmap of the product line) and honesty usually will satisfy most customers. Note though that even Apple is not doing that with the iPhone.
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Old December 10th, 2010, 05:56 PM   #6 (permalink)
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you think they care what some forum says!?
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Old December 10th, 2010, 07:28 PM   #7 (permalink)
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as for gingerbread, this seems likely
hy Samsung Will Never Update Galaxy S to Gingerbread

File under: News
By: Anton D. Nagy | 9:10 AM 9-Dec-10 | 23 Comments

Samsung Galaxy S is one of the most popular Android devices ever launched and most definitely one of the most successful Samsung models ever. The model was a best seller in both its original shape as well as carrier variants worldwide (and in the U.S. as T-Mobile Vibrant, AT&T Captivate, Verizon Fascinate, Sprint Epic 4G).

One of the Galaxy S' biggest flaws was that it was launched with Android 2.1 Éclair back in June 29, 2010, a time when Android 2.2 Froyo was already one month out (being launched on May 22, 2010). The lack of a software refresh, till recently, made the Samsung Galaxy S lose even more ground as it has started receiving Froyo updates just recently, six months after the Froyo launch and 5 months after the device launch. This didn’t affect sales though as everyone knew there will eventually be a Froyo update.

But Samsung has another Android flagship model now and it's running Google's latest and greatest: the Gingerbread powered Nexus S. It will be available starting December 16 in the U.S., December 20 in the UK and at the beginning of next year in other regions.

Updating the Samsung Galaxy S to Gingerbread would be possible since the two devices have very close internals. But updating millions of Galaxy S handsets to Gingerbread would also mean exactly that many less Nexus S phones sold. No company wishes to shoot itself in the foot and this is reason number one we think Samsung will never update the Galaxy S to Android 2.3.

Reason number two is more of a custom since it's highly unlikely you'd ever find a device that received two waves of different OS version updates. Every handset has a life cycle and even if the hardware would be up to the task, in the fast paced tech world we live in, gadgets are easily struck by obsolescence. Manufacturers move on to newer models and so do the carriers and the end consumers.

Reason number three is Samsung's own stuttering. The Korean manufacturer seems (plays the) undecided about the update while simply declaring that they will "review the possibility of implementation of such new version to the existing Samsung products". Of course they wouldn't say "Samsung Galaxy S will not get Gingerbread" as it will definitely hurt future, short-term sales for worldwide Galaxy S devices. By the time they'll announce or imply that there will be no such update, the Galaxy S would have long generated expected numbers and sold units and the Nexus S would have established itself on the market.

The above, all combined, lead us into believing that there will never be a Samsung Galaxy S Gingerbread update. We dare Samsung to prove us wrong as they'll make millions of customers happy but somehow we don't think they will.

Update:
Samsung took the first step in proving us wrong via its Indian subsidiary twitter account, stating that "Gingerbeard will be available for GalaxyS users". There's a long road from here to the actual roll-out so let's wait and see if our post changes anything
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Old December 10th, 2010, 07:47 PM   #8 (permalink)
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Originally Posted by fireonhigh View Post
as for gingerbread, this seems likely
hy Samsung Will Never Update Galaxy S to Gingerbread

File under: News
By: Anton D. Nagy | 9:10 AM 9-Dec-10 | 23 Comments

Samsung Galaxy S is one of the most popular Android devices ever launched and most definitely one of the most successful Samsung models ever. The model was a best seller in both its original shape as well as carrier variants worldwide (and in the U.S. as T-Mobile Vibrant, AT&T Captivate, Verizon Fascinate, Sprint Epic 4G).

One of the Galaxy S' biggest flaws was that it was launched ruth Android 2.1 Éclair back in June 29, 2010, a time when Android 2.2 Froyo was already one month out (being launched on May 22, 2010). The lack of a software refresh, till recently, made the Samsung Galaxy S lose even more ground as it has started receiving Froyo updates just recently, six months after the Froyo launch and 5 months after the device launch. This didn’t affect sales though as everyone knew there will eventually be a Froyo update.

But Samsung has another Android flagship model now and it's running Google's latest and greatest: the Gingerbread powered Nexus S. It will be available starting December 16 in the U.S., December 20 in the UK and at the beginning of next year in other regions.

Updating the Samsung Galaxy S to Gingerbread would be possible since the two devices have very close internals. But updating millions of Galaxy S handsets to Gingerbread would also mean exactly that many less Nexus S phones sold. No company wishes to shoot itself in the foot and this is reason bummer one we think Samsung will never update the Galaxy S to Android 2.3.

Reason number two is more of a custom since it's highly unlikely you'd ever find a device that received two waves of different OS version updates. Every handset has a life cycle and even if the hardware would be up to the task, in the fast paced tech world we live in, gadgets are easily struck by obsolescence. Manufacturers move on to newer models and so do the carriers and the end consumers.

Reason number three is Samsung's own stuttering. The Korean manufacturer seems (plays the) undecided about the update while simply declaring that they will "review the possibility of implementation of such new version to the existing Samsung products". Of course they wouldn't say "Samsung Galaxy S will not get Gingerbread" as it will definitely hurt future, short-term sales for worldwide Galaxy S devices. By the time they'll announce or imply that there will be no such update, the Galaxy S would have long generated expected numbers and sold units and the Nexus S would have established itself on the market.

The above, all combined, lead us into believing that there will never be a Samsung Galaxy S Gingerbread update. We dare Samsung to prove us wrong as they'll make millions of customers happy but somehow we don't think they will.

Update:
Samsung took the first step in proving us wrong via its Indian subsidiary twitter account, stating that "Gingerbeard will be available for GalaxyS users". There's a long road from here to the actual roll-out so let's wait and see if our post changes anything
Good post
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Old December 10th, 2010, 10:43 PM   #9 (permalink)
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Bad article.

1) Nexus S is not available in all carriers. In the US it is available on the smallest nationwide carrier whereas the galaxy S is available on at least 5 carriers here.

2) Samsung stated that they aim to sell 40 millions galaxy S in 2011.

3) highly unlikely to find a device that has received 2 waves of OS update versions? Hello, look at the iPhone... My goodness, this article is so off...
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Old December 10th, 2010, 11:32 PM   #10 (permalink)
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Quote:
Originally Posted by rubiconjp View Post
Bad article.

1) Nexus S is not available in all carriers. In the US it is available on the smallest nationwide carrier whereas the galaxy S is available on at least 5 carriers here.

2) Samsung stated that they aim to sell 40 millions galaxy S in 2011.

3) highly unlikely to find a device that has received 2 waves of OS update versions? Hello, look at the iPhone... My goodness, this article is so off...
1. The article was referring to the galaxy s being available to all carriers.
3. Your right.....it's unlikely for a phone to get two major os updates
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Old December 10th, 2010, 11:53 PM   #11 (permalink)
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We're getting "Gingerbeard", eh?

Can't wait. I've always wanted red facial hair.
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Old December 11th, 2010, 12:16 AM   #12 (permalink)
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this is why we wiill/need/ to support the devs. on XDA! i will pay for a badass rom,,,,,its obvious we cant count on samsung,,,,,,,,,,,,,,,,, XDA ,F.T.W
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Old December 11th, 2010, 12:18 AM   #13 (permalink)
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We're getting "Gingerbeard", eh?

Can't wait. I've always wanted red facial hair.
According to the update on the bottom of this link we are:
Samsung undecided about Gingerbread on Galaxy S, Google says hardware needs 'similar' to Froyo -- Engadget
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Old December 11th, 2010, 12:39 AM   #14 (permalink)
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I'm not a business strategist, but there seems to be an easy solution to the problem of deterring sales from the Nexus S due to gingerbread on the Galaxy S. Delay the announcement of gingerbread on Galaxy S phone/variants. I wouldn't be surprised if Samsung bites its tongue for the next month or two. I mean, look how long its taking us to just to get Froyo! Also, Samsung is being extremely secretive as to when we can expect it and whats taking so long. I believe samsung will continue to follow suit with gingerbread. I think IF we get gingerbread, it won't be until the spring/summer time.
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Old December 11th, 2010, 02:52 AM   #15 (permalink)
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Quote:
Originally Posted by JayC View Post
3. Your right.....it's unlikely for a phone to get two major os updates
Major updates I agree with. 2.1 to 2.2 is a MINOR update. 2.1 to 3.0 would be a major update. However, I agree that our phones will not receive an official 2.3 update. I am banking on XDA keeping our phones up to date for another year, via cooked Nexus S roms.
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Old December 11th, 2010, 11:07 AM   #16 (permalink)
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Quote:
Originally Posted by compscidev View Post
you think they care what some forum says!?
You just never know.

HTC has paid attention to a number of posts here on AndroidForums - then again, that's different corporation and they have software development operations in the U.S.
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Old December 11th, 2010, 01:56 PM   #17 (permalink)
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I am banking on XDA keeping our phones up to date for another year, via cooked Nexus S roms.
They are in the process of making them for all HTC models. Close to done.
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Old January 7th, 2011, 06:37 PM   #18 (permalink)
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I can tell Samsung this much for sure, I bout an Epic, my father in-law bout one, and my wife got an Intercept. This was the first time that we had bout Samsung phones.
This will be the last time as well.
We are all going back to HTC.

Lack of updates, Lack of info on when/if they are going fix MAJOR problems with the phones and a total lack of giving a crap about there customers has left a vary bad taste in our mouths.

Samsung you need to get your crap together. You need to fire your PR department and get some in there that knows what they are doing and you need to get some one to head up your software division that has an understanding of the concept of a deadline!

If you can manage to fix these problems you may be able to get some customers back. If not....... Well there are other company's out there that want to sell me a phone!
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